Role Description The primary purpose of this senior-level remote position is to lead and manage global implementation projects within the transportation, logistics, and supply chain sectors. A fundamental requirement for this role is extensive, hands-on freight forwarding experience, specifically encompassing ocean freight, air freight operations, and international routing. The successful candidate will partner closely with business units, sales, and management to develop solution-driven strategic plans, establish dedicated implementation teams, and ensure global initiatives are effectively communicated across the organization. - Utilize project management methodologies and tools such as Jira to execute business requirements analysis, implement testing processes, and monitor performance metrics. - Ensure strict compliance with company policies, ISO guidelines, and regulatory requirements. - Develop Standard Operating Procedures (SOPs) to train staff. - Employ advanced diplomacy and negotiation skills to resolve complex, escalated issues affecting clients and senior management. - Conduct comprehensive operational and financial post-mortem assessments. - Maintain readiness for significant domestic and international travel, particularly to Europe or Asia, which necessitates a valid US Visa. Qualifications - Minimum of 5 years of related professional experience, with at least 5 years of industry-specific experience preferred. - Minimum of 3 years of supervisory or managerial experience required. - Mandatory hands-on experience in freight forwarding, specifically encompassing ocean freight and air freight operations, as well as international routing. - Prior professional background serving as an operator, supervisor, manager, or key account manager within a freight forwarding organization. - Comprehensive knowledge and practical experience across all areas of transportation, logistics, and supply chain operations. - Proficiency in project management methodologies, including the development of solution-driven strategic plans, timeline constraint identification, and risk mitigation. - Advanced proficiency in Microsoft Office, internet applications, and web-based or job-specific software applications. - Demonstrated leadership capabilities, including the ability to influence departments, implement change management, and effectively allocate decision-making authority to maximize organizational effectiveness. - Strong analytical aptitude for evaluating complex problems and developing viable alternative solutions. - Exceptional interpersonal and communication skills, with fluent English proficiency (reading, writing, and speaking) to effectively present information to management, employees, and clients. - Experience in assisting with the development of Standard Operating Procedures (SOPs) and training implementation teams on new requirements. - Ability to maintain stable performance under pressure and utilize flexible interpersonal styles to build cohesive teams across diverse, multi-functional backgrounds. - Willingness and ability to travel both domestically and internationally as dictated by project requirements; possession of a valid US Visa (or applicable visas for Europe or Asia) is mandatory. - High School Diploma or GED required; Bachelor's Degree in Business, Transportation, Logistics, Supply Chain Management, or a related field is highly preferred (or an equivalent combination of work experience). Requirements - Bachelor's Degree in Business, Transportation, Logistics, Supply Chain Management, or a closely related academic discipline (nice to have). - Successful completion of a formal Leadership Development Program (LDP) as a complement or alternative to traditional academic qualifications (nice to have). - Five or more years of dedicated, industry-specific experience within the transportation, logistics, and supply chain sectors (nice to have). - Active engagement in professional organizations and a demonstrated commitment to continuous learning regarding emerging technologies and innovations within the global logistics industry (nice to have). - Demonstrated experience utilizing Jira for project tracking, implementing business requirements analysis, and managing testing processes (nice to have). Soft Skills - Excellent leadership and team management skills. - Strong problem-solving and analytical abilities. - Effective communication and interpersonal skills. - Proactive and innovative mindset.

Role Description As an Implementation and Success lead, the role owns an implementation from kick-off to close-out. You are the accountable delivery lead - the primary point of contact for the customer on delivery, the person who holds the plan and the risk, and the one who ensures the team around you is coordinated and on track and that the customer stays confident. It is a hands-on role; you are close enough to the build and rollout to spot problems before they advance. Accountability does not shift at debut— it continues through hypercare close-out. This role is the engine that turns a signed contract into a live, adopted solution. You will be joining a team that is scaling. There is no fully established playbook to inherit. Part of this role is contributing to how we deliver — detailing what works, improving what doesn’t, and helping us get better as we grow. What You Will Be Doing - Managing customer implementations end to end across your active portfolio - Owning the delivery plan, achievements, dependencies, and RAID log for each study — actively, not administratively - Coordinating Solution Engineers, testers, and Product Engineering to keep builds on track - Acting as the primary customer contact for delivery status, risk, and blocking issues throughout implementation - Identifying where product development timelines or release scope build delivery risk — and managing that risk transparently with customers and internally - Adapting delivery approach across deployment models — forward deployed, guided, and self-serve - Closing out hypercare cleanly: lessons captured, handover detailed, no lingering post-go-live noise - Contributing to the delivery playbook — documenting approach, flagging gaps, helping the team learn Qualifications - Delivery and implementation experience - Demonstrable track record of delivering SaaS implementations on enterprise platforms in regulated industries - Experience delivering while a product was still maturing - Structured delivery field: can show a real delivery plan, a maintained RAID log, and genuine risk decisions made under pressure - Experienced running multiple concurrent implementations with different deployment models - Ability to hold delivery quality in ambiguous environments - Customer and Collaborator management experience - Managed sophisticated customers with high governance standards - Surfaces risk early and directly - Communicates delivery status, product constraints, and timeline risk honestly - Has held sponsor-side Digital and Data collaborator relationships at programme level - Builds trust through delivery - Technical literacy - Technically literate enough to lead engineers and understand integration dependencies - Comfortable engaging with Product Engineering on build sequencing and release scope - Understands how AI-enabled product features affect implementation sequencing - Can identify when a product gap requires critical issue framing - Ways of working - Brings structure to environments that do not yet have it - AI tooling is part of their current workflow for delivery planning - Comfortable contributing to process development alongside live delivery - Resilient under competing pressure from various directions Requirements - Bachelor's Degree - 7+ years of minimum experience - Delivery of SaaS implementations on enterprise platforms - Experience working on evolving products - Active Technical Literacy - Demonstrated work in pharma, life sciences, or a regulated enterprise environment Benefits - Annual base pay ranging from $172,466.40 - 258,699.60 USD Annual - Eligibility for short-term incentive bonus opportunity - Participation in equity-based long-term incentive program (salaried roles) - Retirement contribution (hourly roles) - Commission payment eligibility (sales roles) - Qualified retirement program (401(k) plan) - Paid vacation and holidays - Paid leaves - Health benefits including medical, prescription drug, dental, and vision coverage

Role Description This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone. As the company continues to grow, they are seeking an AI Implementation Specialist to build scalable AI-powered systems that eliminate repetitive work, improve cross-functional collaboration, and drive operational efficiency across the business. The AI Implementation Specialist will work directly with company leadership to identify, design, and implement AI-powered automations that improve business operations. This role is ideal for someone who enjoys solving operational challenges, implementing practical AI solutions, and taking ownership of projects from concept through deployment. Location: Fully Remote | 9:00 AM - 5:00 PM EST Key Responsibilities - AI Workflow Design & Automation - Analyze existing business workflows to identify automation opportunities. - Design and implement AI-powered workflows that eliminate repetitive manual tasks. - Build scalable automations that improve operational efficiency across departments. - Continuously optimize and refine existing workflows as business needs evolve. - Process Improvement - Shadow leadership to understand business operations and identify inefficiencies. - Document current processes and recommend automation strategies. - Eliminate operational bottlenecks through intelligent system design. - Continuously improve productivity while reducing manual work. - Systems Integration - Develop integrations between business platforms and software applications. - Build workflows that synchronize data across multiple systems. - Ensure seamless data flow between marketing, sales, operations, and customer management platforms. - Maintain and troubleshoot existing automations. - AI Tools & Implementation - Evaluate and implement AI tools appropriate for business use cases. - Build AI-assisted workflows using modern language models and automation platforms. - Develop AI solutions that improve reporting, communication, document generation, and operational processes. - Stay current with emerging AI technologies and recommend innovative solutions. - Testing & Continuous Optimization - Test automation workflows prior to deployment. - Monitor workflow performance and resolve issues quickly. - Update automations as business systems evolve. - Continuously improve workflow performance through iteration and optimization. - Collaboration & Communication - Partner directly with leadership to understand business objectives. - Translate operational requirements into scalable technical solutions. - Communicate project progress proactively. - Recommend new automation opportunities that create measurable business value. Qualifications - 2+ years of experience building workflow automations or AI implementations. - Experience implementing business process automation. - Experience creating end-to-end automation workflows. - Experience supporting operations, sales, or service-based organizations. - Home services industry experience is highly preferred. Requirements - Strong understanding of AI workflow design and automation. - Strong analytical and problem-solving abilities. - Ability to translate business needs into scalable automation solutions. - Experience integrating multiple SaaS platforms. - Familiarity with CRM integrations and API-based workflows. - Experience with document automation, data processing, and workflow logic. - Basic scripting or low-code development experience. - Excellent written and verbal English communication skills. - Ability to explain technical concepts to non-technical stakeholders. - Strong project ownership and organizational skills. - Experience with ChatGPT, Claude, Codex, Grok, Zapier, Make.com, n8n, OpenAI APIs, HighLevel, AccuLynx, Google Workspace, and CRM platforms. What Success Looks Like - High-impact automation opportunities are identified and successfully implemented. - Repetitive manual processes are significantly reduced across departments. - Business systems communicate seamlessly through scalable integrations. - AI-powered workflows deliver measurable time savings and operational improvements. - Automation documentation is maintained and supports long-term scalability. - Leadership views the AI Implementation Specialist as a trusted partner for innovation and operational efficiency. Opportunity This is an exciting opportunity to work directly with company leadership while driving AI adoption across a rapidly growing home services business. As the AI Implementation Specialist , you'll have the opportunity to build scalable automation systems, solve meaningful operational challenges, and play a critical role in shaping how the organization leverages AI for long-term growth and efficiency. Application Process To be considered for this role these steps need to be followed: - Fill in the application form - Record a video showcasing your skill sets

• The DRP Field Implementation Manager’s primary responsibility is to oversee all dealer’s DRP Implementations in each region, lead the Dealer Group DRP Implementations while serving as the Channel Field’s SME for the Digital Retail Platform. • Serve as the regional lead for dealership group implementations, providing high-touch, white-glove support to ensure a smooth rollout experience. • Manage the implementation pipeline and track dealer progress through pre-onboarding, onboarding, and go-live stages, removing barriers that could delay completion. • Subject Matter Expert (SME) on GM’s DRP (Digital Retail Platform), dealership operations, and automotive digital retailing best practices to drive strong engagement and utilization. • Maintain dealer engagement throughout the implementation process to drive momentum and readiness ensuring key dealership personnel meet required turnaround times for critical implementation milestones. • Act as a relationship manager for dealers during implementation, addressing concerns, navigating conflict, and managing pushback effectively. • Proactively identify DRP implementation risks and work to mitigate effectively and efficiently. • Document, communicate and escalate issues/concerns, as necessary. • Partner with field resources (DRP Implementation Partners) by supporting the non-technical and relationship-driven aspects of implementation while they focus on technical execution. • Deliver clear, engaging presentations and product demonstrations using established presentation materials. • Help ensure each dealership group has a positive implementation experience and is successfully launched on schedule. • Prioritize time effectively, focusing on high-impact DRP activities and maintaining alignment with established DRP goals. • Manage travel and program related expenses in accordance with GM guidelines.