PolyAI

Role Description As the Partner & GTM Enablement Program Manager at PolyAI, you will own the enablement programs that keep our external partners and internal GTM teams equipped to sell effectively. This means building and scaling partner enablement across Channel, Alliances, and eventually GSI motions while also maintaining the foundational programs (onboarding, playbooks) that drive internal rep readiness across the organization. You'll operate at the intersection of partner-facing and internal enablement, leveraging the natural overlap between what partners need and what our own team needs to build scalable, repeatable programs. Key Responsibilities: - Partner Enablement Strategy and Execution: - Own end-to-end enablement strategy and execution for Channel, Alliances, and GSI partners, including program design, stakeholder alignment, content development, and technical enablement coordination. - Navigate multiple partner program types with distinct enablement needs, tailoring approach by partner maturity, motion, and technical depth. - Wrangle cross-functional stakeholders (Channel team, Alliances, Solutions Consulting, Product) to extract the knowledge and inputs needed to build high-quality partner-ready materials. - Partner with the Channel & Alliances team to ensure enablement programs align with partner go-to-market strategies and joint selling motions. - Onboarding Program Management: - Own the ongoing health and evolution of the GTM new hire onboarding program, ensuring content stays current as the platform, processes, and positioning evolve. - Manage onboarding logistics end to end: learning path assignments, session scheduling, onboarding buddy coordination, session facilitation, and regular check-ins. - Track onboarding performance metrics to ensure knowledge is retaining and ramp targets are being met, not just that modules are being completed. - Sales Playbook Maintenance and Evolution: - Maintain sales playbooks as living documents on a regular update cadence, reflecting changes in process, org structure, product capabilities, and competitive positioning. - Ensure playbooks serve both new hires during onboarding and tenured GTM reps as a reliable source of truth. - Identify gaps in existing playbook coverage as new functions, segments, or responsibilities are added to the GTM org. - AI-Powered Enablement Delivery: - AI fluency is required. - Leverage AI tools daily to accelerate content creation, streamline program management, and multiply individual output. - Build lightweight automations, workflows, or internal tools using AI coding tools and our existing toolstack to solve for enablement needs and embed solutions. - Bring an AI-driven mindset to everything, constantly looking for ways to work smarter and scale faster. Qualifications - 5+ years of experience in revenue enablement and/or partner enablement, ideally in B2B SaaS or conversational AI / AI-native organizations. - Direct experience onboarding and enabling external channel and alliance partners, not just internal reps, with a clear understanding of how these three motions differ. - Strong program management skills with a track record of holding internal and external stakeholders accountable while keeping multiple workstreams on track independently. - Experience with LMS/enablement platforms (LetterAI, or similar) for building and managing internal learning, and PRMs for partner enablement program. - Familiarity with sales methodology enablement (specifically with ability to translate for partners) and deal qualification frameworks (Force Management’s Command of the Message, MEDDPPICC, or similar). - A systems-thinking approach: builds once, scales across audiences, retires what's outdated. - Data orientation with experience tracking onboarding completion, partner readiness metrics, playbook adoption, and using that data to iterate programs proactively. - Comfort with technical products and the ability to translate complex platform capabilities into partner-ready and rep-ready materials. - Preferred: experience with Claude Code or similar AI coding tools via terminal to build lightweight apps or automations that solve enablement and operational needs. Requirements - Competitive salary range of $120,000 – $155,000 base salary, depending on level, experience, and location. - Equity in the business, giving you the opportunity to share in the company’s long-term success. Benefits - 💰 Participation in the company’s employee share options plan. - 🏥 100% of Single Cost (employee) and 70% of Dependent for medical, dental & vision. - 👪 Life Insurance. - ◻️ STD and LTD. - 💰 The opportunity to contribute to the company's 401k plan. - 🏝 Flexible PTO policy + 11 designated company holidays. - 📚 Annual learning and development allowance. - 🏡 One-off WFH allowance when you join, offering perks like noise-cancelling headphones or a comfortable desk chair. - 🧡 Enhanced parental leave. - 👨‍👩‍👧 Company-funded fertility and family-forming programmes. - 🌸 Menopause care programme with Maven. Company Description At PolyAI, we take great pride in our values - they guide everything we do. We believe that a strong culture leads to meaningful work and lasting impact. - Only the best: We expect the best from our people, we hire people that expect the best from themselves, and we nurture this drive for excellence. - Ownership: We care deeply about what we do. We take ownership of our initiatives, decisions and outcomes. - Relentlessly improve: We demand more from ourselves and are always evolving. Continuous, obsessive improvement is the only way we will transform the world of conversational AI. - Bias for action: Our world moves quickly and so do we. We take calculated risks and we deliver impact fast. - Disagree and commit: We are all working toward the same goal. If we don’t agree with something, we work hard to understand it and when a decision is made, we accept it and give it our all. - Build for people: We want the world to enjoy the experiences they have with us. We are building for a future that prefers automation. PolyAI is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status.

• Month-end close: Run the full close process for the US & Canadian entities, including journal entries, accruals, reconciliations, and intercompany transactions with the group. Deliver clean, timely numbers each month in line with the global close timetable. • Payroll: Manage end-to-end US & Canadian payroll processing via Rippling, including new hire setup, benefits deductions, multi-state withholding, and year-end W-2 reporting. • Sales tax: Own multi-state sales tax compliance via Anrok, including nexus monitoring, registrations, return review, and filings. • Corporate tax: Act as the primary point of contact for our external tax preparers on federal and state corporate income tax returns, estimated payments, and any state/local filings. • Audit: Lead the US side of the annual audit, preparing schedules, responding to auditor requests, and ensuring a smooth, well-organised process. • Revenue recognition: Apply ASC 606 to our SaaS revenue streams, document accounting positions, and ensure consistent treatment across the business. • Other compliance: Manage 1099 reporting, state annual filings, business licences, and ad-hoc regulatory matters. • Partnership with FP&A: Provide timely, accurate actuals and supporting analysis to our US FP&A team to support budgeting, forecasting, and management reporting.

Role Description Join our Agent Deployment team to play a critical role in deploying voice agents that handle tens of thousands of customer interactions every day. As a Forward Deployed AI Engineer, you'll directly influence PolyAI’s growth by rapidly implementing and optimizing cutting-edge voice AI solutions tailored to our enterprise customers' needs. You will serve as the primary technical liaison between PolyAI and our clients, collaborating closely to understand their requirements, deliver customized solutions, and ensure measurable success and customer satisfaction. This role offers an exciting blend of technical innovation, entrepreneurial spirit, and impactful client interaction, giving you the opportunity to shape the future of AI-powered customer experiences. Qualifications - Passionate about AI, specifically voice-driven technologies, with a strong motivation to continuously expand your expertise. - Strong technical background or demonstrated ability to quickly grasp complex concepts (preferred backgrounds: Engineering, Computer Science, Data Analytics, or related fields). - Thrives at the intersection of technology and customer success, energized by creatively overcoming complex enterprise interactions and getting to the successful deployment. - Highly autonomous, proactive, opinionated and comfortable working closely with clients to achieve ambitious goals and deliver tangible ROI. - Skilled in navigating multiple stakeholder relationships (both internal and external), balancing stakeholder needs without losing sight of core business objectives. Responsibilities - Lead the hands-on development, configuration, and deployment of conversational AI systems for enterprise clients, ensuring solutions are production ready and aligned with real business workflows. - Develop deep expertise in the platform architecture, capabilities, and limitations in order to design reliable and scalable solutions for client deployments. - Partner closely with product and engineering teams, representing client needs internally and communicating product capabilities and roadmap direction to customers. - Design creative solutions to overcome platform or integration constraints while maintaining system reliability, scalability, and maintainability. - Own the reliability, performance, and scalability of deployed systems, ensuring production environments meet strict SLAs for uptime, latency, and operational stability. - Serve as the primary technical point of contact for enterprise clients, leading technical discussions, troubleshooting issues, and maintaining ownership of system architecture and production health. - Collaborate with Deployment Strategists (DS) and Customer Success Managers (CSMs) to support successful project delivery and long-term client outcomes. - Apply a data-driven approach to deployments by designing logging, monitoring, and analytics systems that surface insights and enable proactive issue resolution. - Build and maintain operational dashboards, metrics, and alerts to ensure deployments meet both internal and external reliability standards. - Lead integration with enterprise infrastructure including telephony systems such as SIP and RTP, backend services, and external APIs, ensuring secure and scalable production operation. Requirements - You work with AI productivity and/or automation tools in your daily tasks. - 2-5 years of client-facing experience in solution implementation, technical consulting, management consulting, or a similar role. - Strong technical foundation (education or professional background in Computer Science, Engineering, Data Analysis, etc.) and comfortable rapidly mastering new technologies. - Proven ability to independently manage projects and passionate about solving problems, whether technical or non-technical. - Demonstrate the ability to manage stakeholders while staying result-driven. - Outstanding communication skills, able to clearly explain complex technical concepts to non-technical stakeholders. - Creative, solutions-focused mindset with a talent for overcoming complex challenges. - Experience with VoIP protocols such as SIP, RTP, and related telephony technologies (e.g., call routing, signaling, and media handling). - You’re passionate about building AI that positively impacts everyday life. - Experience with Python programming. - Familiarity with containerization and microservice deployments using Docker and Kubernetes. - Native-level proficiency in English. Benefits - 💰 Participation in the company’s employee share options plan - 🏥 100% of Single Cost (employee) and 70% of Dependent for medical, dental & vision - 👪 Life Insurance - ◻️ STD and LTD - 💰 The opportunity to contribute to the company's 401k plan - 🏝 Flexible PTO policy + 11 designated company holidays - 📚 Annual learning and development allowance - 🏡 We’re all about making WFH work for you - that’s why we offer a one-off WFH allowance when you join. Offering perks like noise-cancelling headphones or a comfortable desk chair to boost your comfort and focus! - 🧡 Enhanced parental leave - 👨‍👩‍👧 Company-funded fertility and family-forming programmes - 🌸 Menopause care programme with Maven

Role Description Strategic Business Development will focus on working as an individual contributor to help drive key strategic initiatives to accelerate company growth, improve lead generation efficiency, and enhance customer engagement across Tier 1 and Tier 2 accounts. You will work closely with the strategic team lead to develop strategy and cross-functional alignment (executive team, marketing, sales, product, etc.) In this role your responsibilities will include: - Developing strategic pipeline across your owned accounts - Deep account research and knowledge that will help us intercept key moments for our prospects and convert them into commercial conversations - Facilitating and coordinating the first meetings with these strategic accounts - bringing together the right internal team to ensure we are fully equipped to wow our prospects on the first call. - Following and assisting the sales team in opportunity multi-threading Qualifications - Sharp perspective on the market and positioning for our most strategic accounts - A strong understanding of our market and the key players we compete with - Creative mind - always thinking 6-12 months ahead - Deep network with excellent relationships you can tap into Requirements - 3-5 years of BD/VC/Sales experience - Willingness to travel - Organizational skills Benefits - 💰 Participation in the company’s employee share options plan - 🏥 100% of Single Cost (employee) and 70% of Dependent for medical, dental & vision - 👪 Life Insurance - ◻️ STD and LTD - 💰 The opportunity to contribute to the company's 401k plan - 🏝 Flexible PTO policy + 11 designated company holidays - 📚 Annual learning and development allowance - 🏡 One-off WFH allowance when you join, offering perks like noise-cancelling headphones or a comfortable desk chair - 🧡 Enhanced parental leave - 👨‍👩‍👧 Company-funded fertility and family-forming programmes - 🌸 Menopause care programme with Maven

Role Description We’re looking for a Contracts Manager who is not afraid to roll up their sleeves and own the day-to-day execution of contracting at scale. This is a hands-on role focused on driving deals forward, managing volume, and keeping our commercial engine running smoothly. You will sit at the center of our deal flow, working closely with Sales, RevOps, Finance, and Security to get contracts reviewed, negotiated, and signed quickly and efficiently. This role is less about high-level legal theory and more about operational excellence, judgment, and getting things done. What you’ll do - Own high-volume contract review across NDAs, MSAs, order forms, DPAs, and amendments - Turn redlines quickly and keep deals moving toward signature - Apply internal playbooks to assess risk and escalate only when needed - Partner closely with Sales to unblock negotiations and maintain deal momentum - Manage contract workflows in Ironclad and Salesforce, ensuring accuracy and speed - Support customer legal and procurement queries with clear, practical responses - Help clean up and maintain templates, clause libraries, and fallback positions - Track contract status, flag bottlenecks, and drive deals to close - Support internal teams (Sales, Security, Finance) in aligning on contractual positions - Jump in wherever needed — from questionnaires to one-off asks — to keep things moving Qualifications - 3–6 years of experience in contracts management, paralegal, or commercial legal roles (ideally in SaaS or tech) - Strong familiarity with commercial agreements (MSAs, DPAs, NDAs) - Comfortable negotiating directly with counterparties on standard terms - Highly organized with the ability to manage a high volume of deals simultaneously - Scrappy, proactive, and solution-oriented — you don’t wait to be told what to do - Commercially minded with good judgment on when to push vs. when to escalate - Strong communication skills, especially with non-legal stakeholders - Comfortable working in a fast-paced, high-growth environment Requirements - Experience working with CLM tools (e.g., Ironclad) and Salesforce - Exposure to data protection and information security terms - Experience supporting enterprise SaaS sales cycles Benefits - Participation in the company’s employee share options plan - Comprehensive health coverage for you and your loved ones - Life Insurance - STD and LTD - The opportunity to contribute to the company's 401k plan - Flexible PTO policy + 11 designated company holidays - Annual learning and development allowance - One-off WFH allowance when you join, offering perks like noise-cancelling headphones or a comfortable desk chair - Enhanced parental leave - Company-funded fertility and family-forming programmes - Menopause care programme with Maven - Sabbatical Program: 5-week paid sabbatical available after 5 years of employment

Role Description PolyAI is transforming how enterprises engage with customers through cutting-edge conversational AI. As we continue our rapid growth, we’re looking for an Enterprise Account Executive, Healthcare to drive net new logo acquisition in the healthcare industry. This is a unique opportunity for a high-performing sales professional with experience selling into healthcare organizations or a background in healthcare technology. You will play a pivotal role in helping leading healthcare providers, payers, and health tech companies leverage AI-driven solutions to enhance patient and member experiences. - Own the full sales cycle from prospecting to close, driving revenue growth in the healthcare sector. - Build relationships with key stakeholders at healthcare organizations, including hospitals, insurance providers, and health tech companies. - Leverage industry expertise to educate clients on how AI-powered voice assistants can improve efficiency and patient satisfaction. - Partner cross-functionally with Product, Marketing, and Customer Success teams to tailor solutions for the healthcare market. - Stay ahead of industry trends and regulatory considerations in the healthcare space. Qualifications - Proven experience selling to healthcare providers. - Strong understanding of healthcare workflows, regulatory requirements, and industry challenges. - Background selling SaaS solutions that integrate directly into the larger healthcare technology ecosystem (ex, Epic Systems, ModMed). - Ability to navigate complex sales cycles with multiple decision-makers. - Passion for AI and technology, with a consultative approach to selling innovative solutions. - Background selling via direct and via partners. - Excellent communication, negotiation, and relationship-building skills. Requirements - Competitive salary range for this role - which is $300,000 - $350,000 OTE - depending on level and experience. - Final compensation will be based on individual qualifications, relevant experience, and the scope of the role. - Equity in the business, giving you the opportunity to share in the company’s long-term success. Benefits - Participation in the company’s employee share options plan. - Comprehensive health coverage for you and your loved ones. - Life Insurance. - STD and LTD. - The opportunity to contribute to the company's 401k plan. - Flexible PTO policy + 11 designated company holidays. - Annual learning and development allowance. - One-off WFH allowance when you join, offering perks like noise-cancelling headphones or a comfortable desk chair. - Enhanced parental leave. - Company-funded fertility and family-forming programmes. - Menopause care programme with Maven. - Sabbatical Program: 5-week paid sabbatical available after 5 years of employment.

Role Description PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Your mission is to define the strategy and lead the developer ecosystem for our new Developer Platform. This includes creating world-class technical content, nurturing a vibrant community of AI builders, and acting as the primary advocate for external developers integrating with our APIs and agent-building tools. We are looking for an impact-driven and technical Developer Relations Manager to own the developer journey, driving platform adoption, and establishing PolyAI as the premier destination for Conversational AI developers. - Define and Lead the Developer Ecosystem Strategy. - Own and Deliver World Class Technical Content. - Be the Voice of Developers. - Community Building and Advocacy. - Integrate and Optimize Core AI Technology for Builders. - Lead Developer Go-to-Market Strategy. Qualifications - 5+ years of experience in Developer Relations, Technical Evangelism, or Software Engineering, with a strong focus on community engagement and developer experience. - Proven experience driving developer adoption and managing technical communities for API-first B2B, or Enterprise SaaS developer platforms at scale. - Exceptional ability to use qualitative developer insights and quantitative usage data to define, validate, and evolve a technical advocacy strategy. - Demonstrated track record of creating compelling, high-quality technical content (e.g., code repositories, blog posts, architecture diagrams, and technical presentations) that drives developer engagement. - Superior communication skills, with the ability to articulate complex technical AI/ML concepts to both deeply technical audiences and executive leadership. - Strong technical background. A Bachelor’s or Master's degree in Computer Science, Engineering, or a related field, or equivalent practical experience in software development (particularly with Python, Node.js, and REST/GraphQL APIs). Requirements - Experience working with conversational AI, Natural Language Processing (NLP), Large Language Models (LLMs), or speech technologies. - Previous experience defining, measuring, and moving quantitative success metrics for developer communities or open-source projects. - Experience working on a global B2B or Enterprise platform with a significant international developer footprint. - Familiarity with enterprise-grade platform integrations, including contact center infrastructure, CRM APIs, and AI agent development frameworks. Benefits - 💰 Participation in the company’s employee share options plan - 🏥 Comprehensive health coverage for you and your loved ones - 👪 Life Insurance - ◻️ STD and LTD - 💰 The opportunity to contribute to the company's 401k plan - 🏝 Flexible PTO policy + 11 designated company holidays - 📚 Annual learning and development allowance - 🏡 One-off WFH allowance when you join, offering perks like noise-cancelling headphones or a comfortable desk chair - 🧡 Enhanced parental leave - 👨‍👩‍👧 Company-funded fertility and family-forming programmes - 🌸 Menopause care programme with Maven - 🌎 Sabbatical Program: 5-week paid sabbatical available after 5 years of employment

PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world’s leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows. *]:pointer-events-auto scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]" data-turn-id="request-699c8b93-53c8-832a-b0a7-a4a4eaa297d3-1" data-testid="conversation-turn-124" data-scroll-anchor="true" data-turn="assistant"> PolyAI is searching for a Strategic Business Development Manager to lead and scale our BDR function, reporting into our GTM leadership team. In this role, you will drive pipeline generation by coaching and developing a high-performing BDR team, refining prospecting and qualification strategies, and partnering closely with Sales and Marketing to improve conversion across the funnel. We’re looking for a player-coach who brings both strategic thinking and hands-on leadership — someone who can mentor and motivate a team while also building processes, messaging, and programs that generate consistent, high-quality pipeline. You’ll play a key role in shaping how we engage target accounts, improve opportunity management, and scale a repeatable outbound and inbound motion. This role requires a strong track record of leading BDR teams in a fast-paced SaaS environment, a data-driven approach to performance management and forecasting, and the ability to influence cross-functional stakeholders, paired with an entrepreneurial mindset and strong communication skills. In this role your responsibilities will include: - Train other members of the BDR Team to identify, contact, and create qualified opportunities - Ensure BDR Team members improve performance and abilities over time by providing coaching and feedback in recurring weekly 1:1s - Plan for hiring and onboarding new BDRs - Work closely with the Demand Gen team to provide feedback on MQLs and campaigns - Work closely with Sales and other members of the Leadership team to improve opportunity management and qualification processes - Work closely with Sales and Marketing to identify areas of improvement for the BDR Teams - Work in collaboration with marketing content, program managers, product marketing, and sales directors to develop effective messaging to convert both inbound interest and outbound outreach into qualified pipeline - Present accurate and timely performance reports and forecasts of weekly, monthly, quarterly attainment - Monitor and manage BDR team performance and make recommendations for improvement - Oversee BDR compensation programs and policy What you’ll bring to the team: - Minimum 5-7 years of experience in a BDR management role with experience leading and growing a BDR team in a hands-on management/player-coach capacity. - Track record of achieving lead generation quotas within a company selling enterprise B2B software (SaaS) and/or technology solutions. - Hands-on experience with multiple prospecting techniques and channels. - Experience with marketing & sales tools such as CRM, Chat, Marketing Automation, LinkedIn Sales Navigator, HubSpot and Data Management and list building tools. - Strong verbal and written communication skills with the ability to deliver presentations to executive management. Your Style: - Gravitas combined with exceptional and polished written and oral communication skills - Entrepreneurial spirit combined with a scrappy, competitive, and optimistic outlook We provide a competitive salary range for this role - which is $140,000 – $160,000 OTE - depending on level and experience. Please note this range is intended as a guide, not a guarantee. Final compensation will be based on individual qualifications, relevant experience, and the scope of the role. In addition to salary, this position includes equity in the business, giving you the opportunity to share in the company’s long-term success. Benefits 💰 Participation in the company’s employee share options plan 🏥 100% of Single Cost (employee) and 70% of Dependent for medical, dental & vision 👪 Life Insurance ◻️ STD and LTD 💰 The opportunity to contribute to the company's 401k plan 🏝 Flexible PTO policy + 11 designated company holidays 📚 Annual learning and development allowance 🏡 We’re all about making WFH work for you - that’s why we offer a one-off WFH allowance when you join. Offering perks like noise-cancelling headphones or a comfortable desk chair to boost your comfort and focus! 🧡 Enhanced parental leave 👨‍👩‍👧 Company-funded fertility and family-forming programmes 🌸 Menopause care programme with Maven At PolyAI, we take great pride in our values - they guide everything we do. We believe that a strong culture leads to meaningful work and lasting impact. Our core values are: Only the best We expect the best from our people, we hire people that expect the best from themselves, and we nurture this drive for excellence. Ownership We care deeply about what we do. We take ownership of our initiatives, decisions and outcomes. Relentlessly improve We demand more from ourselves and are always evolving. Continuous, obsessive improvement is the only way we will transform the world of conversational AI. Bias for action Our world moves quickly and so do we. We take calculated risks and we deliver impact fast. Disagree and commit We are all working toward the same goal. If we donʼt agree with something, we work hard to understand it and when a decision is made, we accept it and give it our all. Build for people We want the world to enjoy the experiences they have with us. We are building for a future that prefers automation. PolyAI is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status. Kindly find the Privacy Notice for our recruitment process by following the link here. This document provides important information regarding how we handle your personal data throughout the recruitment journey.

PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world’s leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows. The Global Director of Field Marketing and Events leads all event activity at PolyAI. This role is responsible for the planning and execution of a marketing event program that aligns with company growth targets. This role also provides advice, support, and oversight for internal events that involve high costs. As a marketing function lead, this role owns a portion of the growth target and is responsible for achieving their OKR objectives. Responsibilities: - ​​Oversee all strategy, planning, logistics, and execution for conferences, trade shows, and webinars globally - Set event marketing KPIs and goals to match company growth goals and utilize a data-driven approach to adjust events strategy for continuous improvement - Own event performance and ensure event activity achieves company objectives - Grow and manage the events marketing team as needed - Build and maintain the event calendar - Coordinate with the admin team on the overall company and executive calendars - Create and manage event projects using Asana - Create and improve events processes so events programs are optimized for scaling long term - Work with marketing team members to develop compelling live, recorded, and on-demand event content - Provide support and oversight for high-cost internal events - Ensure proper tracking of leads and opportunities that originate from events - Provide regular analytic reports on the performance of team marketing efforts - Work with thought leaders to find speaking opportunities - Work with business development on lead management to maximize sales pipeline contribution from events - Work closely with the sales team to book meetings, drive event attendance, create executive briefings, and build an effective ABM event strategy - Work with the demand generation team to build out nurturing campaigns and develop a cohesive plan around each event - Work with the content team to develop cohesive message and content for each event and webinar - Work with the finance team to ensure resources are used efficiently and effectively - Develop overall event strategy to drive sales meetings and align with go-to-market priorities - Maintain brand consistency across in-person and virtual events - Own the events budget and manage it efficiently to reach company targets Must-Haves: - Proven experience leading global field marketing and events in a high-growth B2B SaaS company, ideally in AI, enterprise software, or complex technical products - Track record of owning and hitting pipeline / revenue targets through events - Comfortable building strategy and executing hands-on in ambiguous, evolving environments (startup/scale-up mindset is critical)This is not a purely strategic leadership role, you must be willing to get into the weeds and make things happen - Deep partnership with Sales, ABM, and Demand Gen — understands how events translate into meetings, pipeline, and revenue - Experience setting KPIs, tracking ROI, optimizing performance, and making decisions based on data (not gut feel)Comfortable advising on high-cost internal events and pushing back when needed Nice to haves: - Experience in AI / conversational AI / voice / contact center / CX tech - Background in both startup and larger orgs - Experience running ABM-led event strategies - Exposure to developer or technical audiences (our product isn’t plug-and-play ) We provide a competitive salary range for this role - which is $150k-170k + personal/company based performance bonus. Compensation range is dependent on level, experience, and location. Please note this range is intended as a guide, not a guarantee. Final compensation will be based on individual qualifications, relevant experience, and the scope of the role. Benefits 💰 Participation in the company’s employee share options plan 🏥 Comprehensive health coverage for you and your loved ones 👪 Life Insurance ◻️ STD and LTD 💰 The opportunity to contribute to the company's 401k plan 🏝 Flexible PTO policy + 11 designated company holidays 📚 Annual learning and development allowance 🏡 We’re all about making WFH work for you - that’s why we offer a one-off WFH allowance when you join. Offering perks like noise-cancelling headphones or a comfortable desk chair to boost your comfort and focus! 🧡 Enhanced parental leave 👨‍👩‍👧 Company-funded fertility and family-forming programmes 🌸 Menopause care programme with Maven 🌎 Sabbatical Program: 5-week paid sabbatical available after 5 years of employment At PolyAI, we take great pride in our values - they guide everything we do. We believe that a strong culture leads to meaningful work and lasting impact. Our core values are: Only the best We expect the best from our people, we hire people that expect the best from themselves, and we nurture this drive for excellence. Ownership We care deeply about what we do. We take ownership of our initiatives, decisions and outcomes. Relentlessly improve We demand more from ourselves and are always evolving. Continuous, obsessive improvement is the only way we will transform the world of conversational AI. Bias for action Our world moves quickly and so do we. We take calculated risks and we deliver impact fast. Disagree and commit We are all working toward the same goal. If we donʼt agree with something, we work hard to understand it and when a decision is made, we accept it and give it our all. Build for people We want the world to enjoy the experiences they have with us. We are building for a future that prefers automation. PolyAI is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status. Kindly find the Privacy Notice for our recruitment process by following the link here. This document provides important information regarding how we handle your personal data throughout the recruitment journey.

PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world’s leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows. A Deployment Strategist at PolyAI is the commander in chief of a customer service transformation. It is their job to ensure the success of our real projects, both by managing timelines, overseeing the quality of virtual assistants, and being the point of authority for the client. Day to day, you’ll be listening to real people interacting with our systems, making decisions on how to make them even better, and convincing the client they’re the right ones. Your responsibility will involve: - Own the delivery of transformative virtual assistants at serious scale - from deployments handling hundreds of thousands of calls a day to high-stakes PoCs where your speed, strategy and creativity win the deal - Going beyond individual delivery - advising Fortune 500 customers on how to fundamentally reshape their customer service organisations using gravitas, executive presence and knowledge - Be the single point of accountability for delivery, bridging the gap between client expectations and engineering with clarity - Being the voice of the client, understanding their need, value drivers, sensitivities and values and rallying the rest of the PolyAI team around such needs - Track and report on the metrics that matter - value driven success metrics, utilization, adoption, and account health - with the autonomy to know what's working and what isn't and the creativity to bring the right team together to solve it - Communicating wins to clients in a way that builds trust, proves value, and drives expansion - Raise the bar across agent design, solutions consulting, and engineering, pushing teams to build the best possible voice experience - Collaborating with the pre-sales and sales teams to determine the best solution for a business need Minimum Requirements: - 5+ years in technical delivery leadership - A track record of delivering large scale, transformative projects, ideally within AI or for customers in regulated environments - Incredible storytelling and narrative abilities, proven through winning complex pilots and accounts - Total comfort working in high ambiguity environments, knowing how to simplify complex and dynamic work, and keeping things moving even when the path forward isn’t clear - The ability to think strategically, looking across a broad customer base, spotting patterns fast, and connect the dots between commercial risk, technical risk, and what to do next - A painstaking attention to detail - we show our clients the very best we have to offer, and no less - Strong customer obsession and focus on delivering value - An appetite to continuously improve processes and ways of working Preferred Requirements: - Experience with customer service or process automation, especially processes involving AI - Knowledge of project management principles, and a product solutions manager's eye for prioritization - Has worked with or part of a customer success of account management team, and confident in the tactics and processes that influence strong GRR and NRR metrics - Has acted as an escalation point for account or delivery risks - A desire to work in person with clients, to solutionise and build deep, personal relationships - An interest in consumer tech, design, and user behavior and interaction We provide a competitive salary range for this role - which is $115,000 – $165,000 + personal and company based performance bonus. Compensation range is dependent on level, experience, and location. Please note this range is intended as a guide, not a guarantee. Final compensation will be based on individual qualifications, relevant experience, and the scope of the role. In addition to salary, this position includes equity in the business, giving you the opportunity to share in the company’s long-term success. Benefits 💰 Participation in the company’s employee share options plan 🏥 Comprehensive health coverage for you and your loved ones 👪 Life Insurance ◻️ STD and LTD 💰 The opportunity to contribute to the company's 401k plan 🏝 Flexible PTO policy + 11 designated company holidays 📚 Annual learning and development allowance 🏡 We’re all about making WFH work for you - that’s why we offer a one-off WFH allowance when you join. Offering perks like noise-cancelling headphones or a comfortable desk chair to boost your comfort and focus! 🧡 Enhanced parental leave 👨‍👩‍👧 Company-funded fertility and family-forming programmes 🌸 Menopause care programme with Maven 🌎 Sabbatical Program: 5-week paid sabbatical available after 5 years of employment At PolyAI, we take great pride in our values - they guide everything we do. We believe that a strong culture leads to meaningful work and lasting impact. Our core values are: Only the best We expect the best from our people, we hire people that expect the best from themselves, and we nurture this drive for excellence. Ownership We care deeply about what we do. We take ownership of our initiatives, decisions and outcomes. Relentlessly improve We demand more from ourselves and are always evolving. Continuous, obsessive improvement is the only way we will transform the world of conversational AI. Bias for action Our world moves quickly and so do we. We take calculated risks and we deliver impact fast. Disagree and commit We are all working toward the same goal. If we donʼt agree with something, we work hard to understand it and when a decision is made, we accept it and give it our all. Build for people We want the world to enjoy the experiences they have with us. We are building for a future that prefers automation. PolyAI is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status. Kindly find the Privacy Notice for our recruitment process by following the link here. This document provides important information regarding how we handle your personal data throughout the recruitment journey.