PolyAI

Role Description We're looking for a Creative Director to lead a full rebrand of PolyAI and establish a creative function that can scale with the company. This is a rare opportunity: a category-defining AI company at an inflection point, with the resources to do it right. You'll build from a strong foundation — proven technology, marquee customers, and a product that genuinely changes how enterprises serve their customers — but the visual identity, brand voice, and design system haven't kept pace with our growth or our ambitions. You'll own everything from brand strategy and visual identity to campaign creative and product design language. You'll hire and manage a distributed creative team, set the creative bar across the company, and act as a strategic partner to Marketing, Product, and Executive leadership. This role reports to the Head of Brand and sits on the Marketing leadership team. What You'll Do: - Brand Overhaul - Lead a comprehensive rebrand of PolyAI — from positioning and visual identity to brand voice, messaging architecture, and design system. - Develop a brand that helps enterprise buyers (CX leaders, IT executives, CFOs) understand, trust, and feel excited about voice AI. - Build and maintain a scalable brand system — guidelines, component libraries, templates — that enables consistency across a fast-moving, globally distributed organization. - Own the creative expression of PolyAI across all touchpoints: website, sales collateral, product UI, events, analyst presentations, social, and video. - AI-Augmented Design Practice - Build an AI-forward creative team and workflow using generative AI tools to accelerate production and prototype faster without sacrificing quality. - Develop standards and guardrails for AI-assisted creative work: when to use it, how to quality-control it, and how to maintain brand integrity. - Stay at the leading edge of AI-in-design: evaluate new tools continuously. - Translate PolyAI's core technology into visual and conceptual metaphors that resonate with enterprise buyers. - B2B and Enterprise Creative - Develop campaign creative for complex, multi-stakeholder B2B buying journeys. - Partner with Product Marketing to translate technical capabilities into compelling, buyer-relevant narratives. - Create high-impact sales assets: pitch decks, one-pagers, case study formats, RFP-response templates, and executive-level leave-behinds. - Build the creative foundation for PolyAI's presence at industry conferences and tradeshows. - Team Building and Leadership - Hire, build, and manage a remote-first creative team across design, copy, motion, and video. - Establish creative operations infrastructure: briefing process, asset management, review cadence, and production workflows. - Mentor and develop individual contributors; build a team culture that prizes both craft and velocity. - Act as creative partner and thought leader to the wider business. Qualifications - 10+ years in brand design, creative direction, or integrated marketing — with at least 3 years in a senior leadership role. - Demonstrable experience leading a rebrand or brand transformation at a B2B technology, SaaS, or enterprise software company. - Portfolio that shows both strategic thinking and executional range: brand systems, campaign creative, digital, and content. - Experience managing distributed or fully remote creative teams across time zones. - Track record of building creative functions at scale: hiring, process-setting, vendor management. Requirements - Expert in Figma and Adobe Creative Cloud; fluent in the broader design toolchain. - Hands-on experience integrating AI tools into creative workflows. - Strong written communication: able to write a creative brief, a brand voice guide, and an exec summary with equal clarity. - Comfortable presenting work at board level and influencing without authority across Product, Sales, and Engineering. Benefits - 💰 Participation in the company’s employee share options plan. - 🏥 100% of Single Cost (employee) and 70% of Dependent for medical, dental & vision. - 👪 Life Insurance. - ◻️ STD and LTD. - 💰 The opportunity to contribute to the company's 401k plan. - 🏝 Flexible PTO policy + 11 designated company holidays. - 📚 Annual learning and development allowance. - 🏡 One-off WFH allowance when you join. - 🧡 Enhanced parental leave. - 👨‍👩‍👧 Company-funded fertility and family-forming programmes. - 🌸 Menopause care programme with Maven.

• Lead PolyAI's growth strategy across web, paid media, demand generation, lifecycle, and builder/PLG activation • Build and scale a high-performing growth engine that drives awareness, engagement, pipeline, and revenue • Own the website as a strategic growth asset: positioning, buyer journeys, conversion, and experimentation • Set the paid media strategy and investment model across channels, with clear accountability for performance and efficiency • Lead named-account ABM and precision-marketing programs with defined plays, signals, and orchestration, alongside Product Marketing and Sales • Build lifecycle and nurture programs that support acquisition and expansion • Establish a rigorous operating cadence, including pipeline reporting by stage, source, and segment • Use data to decide where to invest, where to improve, and where to stop • Hire, develop, and lead a strong team

Role Description We're looking for a Senior Agent Design Engineer to lead a multidisciplinary team of Agent Designers and Agent Design Engineers. This is a hands-on manager role for someone who sits comfortably at the intersection of conversational UX design, technical implementation, and team leadership. At PolyAI, Agent Design means owning the full picture: - Mapping user journeys - Shaping dialogue and tone - Building the underlying systems that power them (prompting, tool access, and context engineering) If you've spent your career frustrated by the artificial gap between design and engineering, this role was built for you. What you'll do: - Lead and develop your team - Manage and mentor a team of Agent Designers and Agent Design Engineers - Set clear objectives, provide thoughtful feedback, and help push team members toward the fulfillment of individual and company goals - Foster a culture of curiosity, collaboration, and continuous improvement, with user-centered thinking at its core - Own the quality of conversational experiences - Act as a major, hands-on contributor in the design and implementation of conversational UX across the AI agents being built by your team - Drive the discipline forward - Partner closely with Engineering, Product, and Project Management to advocate for design quality throughout the development lifecycle - Stay at the leading edge of agentic AI workflows Qualifications - 5+ years in a technical or design adjacent role at a tech company - 2+ years of people management experience or a proven track record of leadership/mentorship/teaching - Experience managing external client relationships and stakeholder expectations - Proficiency in Python sufficient to read, review, and meaningfully engage with what your team ships - Experience with agentic AI workflows - Meticulous attention to detail around language, consistency, tone, and interaction quality - Clear, inclusive communication Requirements - Experience designing or deploying conversational AI assistants (voice or chat) - Familiarity with LLMs in practice - Hands-on experience with agentic frameworks, harnesses, or orchestration patterns - Experience with agile delivery practices Benefits - Participation in the company’s employee share options plan - 100% of Single Cost (employee) and 70% of Dependent for medical, dental & vision - Life Insurance - STD and LTD - The opportunity to contribute to the company's 401k plan - Flexible PTO policy + 11 designated company holidays - Annual learning and development allowance - One-off WFH allowance for comfort and focus - Enhanced parental leave - Company-funded fertility and family-forming programmes - Menopause care programme with Maven

Role Description PolyAI is looking for a Senior Corporate Communications Manager to shape how PolyAI tells its story, across media, channels, executives, and the market. You'll own the corporate communications function day-to-day: - Driving narrative consistency - Supporting media and analyst relations - Running a best-in-class social presence - Ensuring our communications land with enterprise buyers and the broader technology community You'll sit inside Comms and work closely with PR, Executive Comms, Brand and the Content Studio, and Product Marketing. This is a strategic role for someone who can set a communications roadmap and execute it: - From a long-form corporate narrative to a real-time social response - From a press strategy to an internal all-hands message You're a builder. You don't wait on an agency to do the work. You build your own engine and the leverage that runs it, using AI agents and automations to draft, version, repurpose, schedule, and report at a pace that scales beyond one person. The people who thrive here are AI-fluent, bias toward shipping, and spend their time on the ideas that break through rather than the tasks that can be automated away. What you'll do: - Own PolyAI's corporate communications strategy: earned, owned, and paid, across external and internal audiences - Drive a consistent corporate narrative, ensuring everything we publish sounds unmistakably like PolyAI - Run PolyAI's social channels with strategic intent: calendar, publishing, community, and paid, tuned to enterprise and developer audiences - Partner with PR on media strategy, press moments, and rapid response - Support Executive Comms: elevate founder and leadership voice across press, social, and speaking opportunities - Build and run an employee advocacy program that extends our reach - Own communications around major moments, product launches, customer wins, funding, category news - Run social listening and community engagement, with real-time monitoring and response capability - Report on what's working: share of voice, coverage quality, social reach and engagement What success looks like: - PolyAI's communications are consistent, high-quality, and always on - Our corporate narrative is sharp and lands clearly with enterprise buyers, analysts, and the press - Launch and milestone moments generate coverage and engagement that compound over time - The executive and employee programs add measurable reach and credibility - Communications contributes visibly to category leadership and top-of-funnel pipeline - AI fluency means your output scales well beyond a single headcount Qualifications - 7+ years in corporate communications, with experience spanning social, PR, and executive or internal comms - Hands-on experience at a B2B technology company, ideally a scale-up with a Tier-1 stint - A strong writer with command of multiple formats: press materials, social copy, executive communications, and long-form narrative - Experience supporting media relations and working alongside or within a PR function - Comfort with enterprise buyers as the primary audience, with developer or technical audience experience a plus - Demonstrated track record of managing communications programs end-to-end - Fluency with modern comms, social, listening, and scheduling tooling - A bias toward action and shipping, with the taste to keep quality high at speed - Experience with analyst relations, internal communications, community building, or video-first content is a plus Benefits - Participation in the company’s employee share options plan - Comprehensive health coverage for you and your loved ones - Life Insurance - STD and LTD - The opportunity to contribute to the company's 401k plan - Flexible PTO policy + 11 designated company holidays - Annual learning and development allowance - One-off WFH allowance when you join - Enhanced parental leave - Company-funded fertility and family-forming programmes - Menopause care programme with Maven - Sabbatical Program: 5-week paid sabbatical available after 5 years of employment

Role Description As a Lead Product Marketing Manager on PolyAI, you will own product-to-market end-to-end: the positioning, launches, sales narrative, and competitive POV that define how PolyAI wins in one of the most contested categories in enterprise software. You will partner closely with Product, Engineering, Sales, and the rest of the marketing organization to bring new capabilities to market, sharpen our differentiation, and equip our go-to-market team. You will also help agentify the launch motion itself, building the workflows that turn product conversations into launch kits at the pace the market expects. PolyAI’s go-to-market spans both an enterprise and developer / product-led growth motions. You will be effective across both, with specific focus areas calibrated to your strengths and team priorities. Key Responsibilities - Platform Positioning & Competitive Narrative - Own the platform-level messaging and positioning that powers PolyAI’s go-to-market: web, sales material, content, and analyst-facing communications. - Refine the competitive narrative against AI-native players and legacy contact center vendors, translating product depth into points of view the field can carry. - Evolve PolyAI’s ICP and value frameworks as the platform expands across enterprise and product-led motions. - Partner with marketing to anchor demand generation, content, and campaigns to a single, sharp message architecture. - Build an always-on competitive positioning agent that monitors AI-native players and legacy contact center vendors, surfaces new moves, and keeps the field’s points of view current. - Product Launches & Release Marketing - Own end-to-end product launches, from positioning through post-launch measurement. - Partner closely with Product Management and Engineering to translate technical capabilities into customer-relevant value, and to influence the inbound roadmap with market and customer signal. - Build a product-to-market launch rhythm that keeps customers, prospects, partners, and analysts current on PolyAI’s pace of innovation. - Prototype landing pages, launch packages, and AI sales kits as part of every launch, with agents doing the heavy lift on draft and iteration. - Automate GTM artifacts and content production, building the agents that turn each launch into reusable systems for the next one. - AI Enablement, Demo-Craft & GTM Content - Build the assets that win deals: first-call decks, ROI narratives, competitive battlecards, customer story decks, demo scripts, and executive briefing material. - Go hands-on with the product. Build the demos that show prospects what is possible, and partner with Sales Engineering and Product on the scenarios that close. - Equip Sales across enterprise and product-led motions with the messaging, training, and material that compresses cycles and lifts win rates. - Customer Evidence, Market Intel & Voice of the Customer - Source and produce the customer evidence that powers our marketing: case studies, win narratives, executive testimonials, and quantitative proof points. - Own analyst relations: briefings, evaluations, and influence campaigns with top-tier analysts and industry voices. - AI-Fluent Marketing - Operate AI-first. Prototype before you brief, work alongside your agents from the first idea, and publish rather than send. The distance between idea and artifact should be close to zero. - Build the systems, not just the artifacts. Where the work is repeatable, build the agents and workflows that produce it. - Publish what you build weekly. Your tools and workflows are reusable by the rest of the team and the company. You’re not just delivering campaigns; you’re publishing the agents and templates other teams self-serve from. - Lead the cadence of model and product releases. Own the rhythm of bringing new capabilities to market end-to-end, from product conversation to launch kit, on a tempo the market can feel. - Tell your story in the market. How you use AI to do the work, what you’ve built, and the portfolio of agents and launches you carry with you. Marketing your own portfolio externally is part of the job. Qualifications - 7+ years of B2B or B2C2B SaaS product marketing experience as a senior individual contributor at companies known for marketing craft. - Meaningful experience at a scale up. - Demonstrated success leading end-to-end product launches for enterprise software, AI/ML, or developer-platform products. - Experience operating in either an enterprise sales motion or a product-led growth / developer-tools motion, with the curiosity and range to grow into the other. - Excellent writing and presentation craft; you produce executive-grade narratives, sales material, and customer-facing content at pace. - Technical aptitude to go deep on a conversational AI platform, including how the platform harnesses and underlying models interact, so you can translate that depth for the market, build product demos, and operate as a credible partner to Product and Engineering. - Comfort operating in ambiguity, holding multiple workstreams, and shipping high-quality work in short cycles. - An evidence-based, outcomes-oriented mindset. You measure marketing’s contribution to pipeline, win rate, and category leadership. - You are a full-stack marketer who understands audience marketing: how segmentation, message-to-audience fit, and channel mix translate into pipeline and adoption. - Curiosity about models, how models are trained. - Comfort being a public voice for PolyAI: speaking on webinars, presenting at events, and pitching analysts, customers, and partners independently. Preferred - Background in voice AI, conversational AI, or applied LLM products. - Established analyst relations track record. - Familiarity with Salesforce, HubSpot, ABM platforms, and modern marketing technology stacks. Requirements - Only candidates based in an EDT timezone will be considered for this role. Benefits - 💰 Participation in the company’s employee share options plan. - 🏥 100% of Single Cost (employee) and 70% of Dependent for medical, dental & vision. - 👪 Life Insurance. - ◻️ STD and LTD. - 💰 The opportunity to contribute to the company's 401k plan. - 🏝 Flexible PTO policy + 11 designated company holidays. - 📚 Annual learning and development allowance. - 🏡 We’re all about making WFH work for you - that’s why you’ll receive a one-off WFH allowance when you join. Offering perks like noise-cancelling headphones or a comfortable desk chair to boost your comfort and focus! - 🧡 Enhanced parental leave. - 👨‍👩‍👧 Company-funded fertility and family-forming programmes. - 🌸 Menopause care programme with Maven.

Role Description PolyAI is hiring a Sales Compensation Manager to own the design and administration of incentive plans across our go-to-market organization. This is a highly visible role responsible for ensuring that compensation programs are motivating, competitive, and aligned with company strategy. This is a hands-on role covering all commission-bearing functions: Account Executives, BDRs, Sales Engineers, Marketing, Post-Sales, and more. You’ll manage everything from annual plan design to monthly administration and SPIFF programs, ensuring accuracy, transparency, and trust in the process. You will report to the VP of GTM Operations. What You'll Do - Lead the annual sales compensation design process across all commission-bearing roles (AEs, AMs, BDRs, SEs, Marketing, Channel, etc.). - Administer monthly/quarterly comp plans and payouts with accuracy and transparency. - Own SPIFFs and short-term incentive programs, from design to rollout. - Collaborate with Finance, People, and GTM leadership on planning cycles, quota setting, and modeling. - Provide reporting and analytics on attainment, plan effectiveness, and ROI. - Maintain clear compensation policies and documentation (ramp, proration, clawbacks, exceptions, etc.). - Evaluate and improve sales compensation tools and processes to support scale. - Partner with Sales leadership and Finance on non-standard deal structuring and commercial policy. Qualifications - 5+ years of experience in global sales compensation operations, ideally in a high-growth or enterprise SaaS environment. - Strong track record in designing and administering incentive compensation plans across multiple GTM functions (Sales, SDR, Post-Sales). - Skilled in analytics and financial modeling, with the ability to translate complex data into clear, actionable insights. - Hands-on experience with sales compensation platforms (e.g. CaptivateIQ), and proficiency with Salesforce or other CRMs. - Comfortable operating in a fast-paced, high-growth environment; detail-oriented and process-driven. - Excellent communication skills, able to engage and influence across sales reps, managers, and senior leadership. - Strong sense of ownership and accountability; motivated by both accuracy and impact. What Will Make You Stand Out - You've designed comp plans from scratch for a new GTM motion (channel, multi-product, usage-based, or international expansion). - You've implemented or migrated a comp platform (CaptivateIQ, Everstage, etc.) end-to-end. - You're comfortable enough in Salesforce to build your own reports, flows, and validation rules without waiting on an admin. - You've worked closely with FP&A on quota capacity modeling and headcount planning. - You've owned or co-owned deal desk: structuring non-standard deals, advising on pricing and discount approvals, and shepherding complex commercial terms through review. Benefits - Participation in the company’s employee share options plan. - Comprehensive health coverage for you and your loved ones. - Life Insurance. - STD and LTD. - The opportunity to contribute to the company's 401k plan. - Flexible PTO policy + 11 designated company holidays. - Annual learning and development allowance. - One-off WFH allowance when you join, offering perks like noise-cancelling headphones or a comfortable desk chair. - Enhanced parental leave. - Company-funded fertility and family-forming programmes. - Menopause care programme with Maven. - Sabbatical Program: 5-week paid sabbatical available after 5 years of employment.

Role Description PolyAI is searching for a US-Based Account Manager, reporting directly to the VP of Account Management to commercially manage and grow our growth-tier customer relationships across a wide variety of verticals. We want you to bring your great experience and skills to help us develop a scalable growth motion that encourages a customer can-do attitude through self-service, as well as building executive-level relationships, defining the account strategy, delivering solution-based sales modeling, and driving account retention and revenue growth. - Manage a book of up to 12 existing customer accounts, meeting & succeeding on goals centered around account retention and in-year growth. - Harness the power of business reviews and existing customer relationships specifically with our customers' champions and buyers to unearth new business opportunities within our valued clients. - Work alongside our solution consulting team to create bespoke / tailored demos to convert potential use cases into a reality. - Responsible for accurate forecasting and pipeline management within Gong and Salesforce. - Orchestrate the creation of ROI models ahead of customer renewal conversations to justify the overall business case and spend with us. - Lead on adoption efforts that encourage the customer to self-service within the PolyAI platform, Agent Studio; and take the lead in building 1toMany workshop activities that guide the customer through the product and all its features. - Make use of innovative strategies and commercial levers to ensure on-time, positive renewal outcomes within your account portfolio. - Voice of the customer internally within PolyAI, working alongside our Customer Success and Deployment teams to drive product usage and ongoing quality of the virtual agent. - Building relationships with key customer teams in business units, operations, technology, finance, and procurement. - Participate with PolyAI team members and leadership to provide thoughtful and insightful feedback on market conditions, product and solution performance, and brand acceptance. Qualifications - Minimum of 4-years experience in Account Management type positions owning renewals & expansions of existing customers. - Proven history in value-selling and fostering relationships at champion / decision maker level, including; executives, business, and technical leaders. - Sales experience with a call center operations background. - Previous AI experience within the space is nice to have. - Understand the importance of mapping out and calculating Return of Investment (ROI) models that support a business decision around cost savings, revenue generation, improved CX, and reduction in wait times. - Successful results meeting/exceeding sales goals, revenue expansion, new product adoption, and identifying new use cases across additional areas of the business. - Proven results that consistently meet and exceed annual retention targets and booking quota. - Experience selling solutions embracing SaaS, system and performance software, and innovative devices. - Ability to communicate analytical results a critical success factor for this role. - Understanding and clearly communicating the benefits of complex, technical solutions to early adopters and visionaries at executive and team levels. - Ability to understand and communicate about Artificial Intelligence (AI) a plus. Requirements - Self-starter, willing to balance multiple customer and internal priorities. - Energised to build out a scalable growth model within customer success. - Entrepreneurial spirit combined with a scrappy, competitive, and optimistic outlook. - Education - Bachelor’s Degree required. Masters and technical degree is a plus. Benefits - 💰 Participation in the company’s employee share options plan. - 🏥 100% of Single Cost (employee) and 70% of Dependent for medical, dental & vision. - 👪 Life Insurance. - ◻️ STD and LTD. - 💰 The opportunity to contribute to the company's 401k plan. - 🏝 Flexible PTO policy + 11 designated company holidays. - 📚 Annual learning and development allowance. - 🏡 We’re all about making WFH work for you - that’s why we offer a one-off WFH allowance when you join. Offering perks like noise-cancelling headphones or a comfortable desk chair to boost your comfort and focus! - 🧡 Enhanced parental leave. - 👨‍👩‍👧 Company-funded fertility and family-forming programmes. - 🌸 Menopause care programme with Maven.

Role Description As the Partner & GTM Enablement Program Manager at PolyAI, you will own the enablement programs that keep our external partners and internal GTM teams equipped to sell effectively. This means building and scaling partner enablement across Channel, Alliances, and eventually GSI motions while also maintaining the foundational programs (onboarding, playbooks) that drive internal rep readiness across the organization. You'll operate at the intersection of partner-facing and internal enablement, leveraging the natural overlap between what partners need and what our own team needs to build scalable, repeatable programs. Key Responsibilities: - Partner Enablement Strategy and Execution: - Own end-to-end enablement strategy and execution for Channel, Alliances, and GSI partners, including program design, stakeholder alignment, content development, and technical enablement coordination. - Navigate multiple partner program types with distinct enablement needs, tailoring approach by partner maturity, motion, and technical depth. - Wrangle cross-functional stakeholders (Channel team, Alliances, Solutions Consulting, Product) to extract the knowledge and inputs needed to build high-quality partner-ready materials. - Partner with the Channel & Alliances team to ensure enablement programs align with partner go-to-market strategies and joint selling motions. - Onboarding Program Management: - Own the ongoing health and evolution of the GTM new hire onboarding program, ensuring content stays current as the platform, processes, and positioning evolve. - Manage onboarding logistics end to end: learning path assignments, session scheduling, onboarding buddy coordination, session facilitation, and regular check-ins. - Track onboarding performance metrics to ensure knowledge is retaining and ramp targets are being met, not just that modules are being completed. - Sales Playbook Maintenance and Evolution: - Maintain sales playbooks as living documents on a regular update cadence, reflecting changes in process, org structure, product capabilities, and competitive positioning. - Ensure playbooks serve both new hires during onboarding and tenured GTM reps as a reliable source of truth. - Identify gaps in existing playbook coverage as new functions, segments, or responsibilities are added to the GTM org. - AI-Powered Enablement Delivery: - AI fluency is required. - Leverage AI tools daily to accelerate content creation, streamline program management, and multiply individual output. - Build lightweight automations, workflows, or internal tools using AI coding tools and our existing toolstack to solve for enablement needs and embed solutions. - Bring an AI-driven mindset to everything, constantly looking for ways to work smarter and scale faster. Qualifications - 5+ years of experience in revenue enablement and/or partner enablement, ideally in B2B SaaS or conversational AI / AI-native organizations. - Direct experience onboarding and enabling external channel and alliance partners, not just internal reps, with a clear understanding of how these three motions differ. - Strong program management skills with a track record of holding internal and external stakeholders accountable while keeping multiple workstreams on track independently. - Experience with LMS/enablement platforms (LetterAI, or similar) for building and managing internal learning, and PRMs for partner enablement program. - Familiarity with sales methodology enablement (specifically with ability to translate for partners) and deal qualification frameworks (Force Management’s Command of the Message, MEDDPPICC, or similar). - A systems-thinking approach: builds once, scales across audiences, retires what's outdated. - Data orientation with experience tracking onboarding completion, partner readiness metrics, playbook adoption, and using that data to iterate programs proactively. - Comfort with technical products and the ability to translate complex platform capabilities into partner-ready and rep-ready materials. - Preferred: experience with Claude Code or similar AI coding tools via terminal to build lightweight apps or automations that solve enablement and operational needs. Requirements - Competitive salary range of $120,000 – $155,000 base salary, depending on level, experience, and location. - Equity in the business, giving you the opportunity to share in the company’s long-term success. Benefits - 💰 Participation in the company’s employee share options plan. - 🏥 100% of Single Cost (employee) and 70% of Dependent for medical, dental & vision. - 👪 Life Insurance. - ◻️ STD and LTD. - 💰 The opportunity to contribute to the company's 401k plan. - 🏝 Flexible PTO policy + 11 designated company holidays. - 📚 Annual learning and development allowance. - 🏡 One-off WFH allowance when you join, offering perks like noise-cancelling headphones or a comfortable desk chair. - 🧡 Enhanced parental leave. - 👨‍👩‍👧 Company-funded fertility and family-forming programmes. - 🌸 Menopause care programme with Maven. Company Description At PolyAI, we take great pride in our values - they guide everything we do. We believe that a strong culture leads to meaningful work and lasting impact. - Only the best: We expect the best from our people, we hire people that expect the best from themselves, and we nurture this drive for excellence. - Ownership: We care deeply about what we do. We take ownership of our initiatives, decisions and outcomes. - Relentlessly improve: We demand more from ourselves and are always evolving. Continuous, obsessive improvement is the only way we will transform the world of conversational AI. - Bias for action: Our world moves quickly and so do we. We take calculated risks and we deliver impact fast. - Disagree and commit: We are all working toward the same goal. If we don’t agree with something, we work hard to understand it and when a decision is made, we accept it and give it our all. - Build for people: We want the world to enjoy the experiences they have with us. We are building for a future that prefers automation. PolyAI is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status.

• Month-end close: Run the full close process for the US & Canadian entities, including journal entries, accruals, reconciliations, and intercompany transactions with the group. Deliver clean, timely numbers each month in line with the global close timetable. • Payroll: Manage end-to-end US & Canadian payroll processing via Rippling, including new hire setup, benefits deductions, multi-state withholding, and year-end W-2 reporting. • Sales tax: Own multi-state sales tax compliance via Anrok, including nexus monitoring, registrations, return review, and filings. • Corporate tax: Act as the primary point of contact for our external tax preparers on federal and state corporate income tax returns, estimated payments, and any state/local filings. • Audit: Lead the US side of the annual audit, preparing schedules, responding to auditor requests, and ensuring a smooth, well-organised process. • Revenue recognition: Apply ASC 606 to our SaaS revenue streams, document accounting positions, and ensure consistent treatment across the business. • Other compliance: Manage 1099 reporting, state annual filings, business licences, and ad-hoc regulatory matters. • Partnership with FP&A: Provide timely, accurate actuals and supporting analysis to our US FP&A team to support budgeting, forecasting, and management reporting.

Role Description Join our Agent Deployment team to play a critical role in deploying voice agents that handle tens of thousands of customer interactions every day. As a Forward Deployed AI Engineer, you'll directly influence PolyAI’s growth by rapidly implementing and optimizing cutting-edge voice AI solutions tailored to our enterprise customers' needs. You will serve as the primary technical liaison between PolyAI and our clients, collaborating closely to understand their requirements, deliver customized solutions, and ensure measurable success and customer satisfaction. This role offers an exciting blend of technical innovation, entrepreneurial spirit, and impactful client interaction, giving you the opportunity to shape the future of AI-powered customer experiences. Qualifications - Passionate about AI, specifically voice-driven technologies, with a strong motivation to continuously expand your expertise. - Strong technical background or demonstrated ability to quickly grasp complex concepts (preferred backgrounds: Engineering, Computer Science, Data Analytics, or related fields). - Thrives at the intersection of technology and customer success, energized by creatively overcoming complex enterprise interactions and getting to the successful deployment. - Highly autonomous, proactive, opinionated and comfortable working closely with clients to achieve ambitious goals and deliver tangible ROI. - Skilled in navigating multiple stakeholder relationships (both internal and external), balancing stakeholder needs without losing sight of core business objectives. Responsibilities - Lead the hands-on development, configuration, and deployment of conversational AI systems for enterprise clients, ensuring solutions are production ready and aligned with real business workflows. - Develop deep expertise in the platform architecture, capabilities, and limitations in order to design reliable and scalable solutions for client deployments. - Partner closely with product and engineering teams, representing client needs internally and communicating product capabilities and roadmap direction to customers. - Design creative solutions to overcome platform or integration constraints while maintaining system reliability, scalability, and maintainability. - Own the reliability, performance, and scalability of deployed systems, ensuring production environments meet strict SLAs for uptime, latency, and operational stability. - Serve as the primary technical point of contact for enterprise clients, leading technical discussions, troubleshooting issues, and maintaining ownership of system architecture and production health. - Collaborate with Deployment Strategists (DS) and Customer Success Managers (CSMs) to support successful project delivery and long-term client outcomes. - Apply a data-driven approach to deployments by designing logging, monitoring, and analytics systems that surface insights and enable proactive issue resolution. - Build and maintain operational dashboards, metrics, and alerts to ensure deployments meet both internal and external reliability standards. - Lead integration with enterprise infrastructure including telephony systems such as SIP and RTP, backend services, and external APIs, ensuring secure and scalable production operation. Requirements - You work with AI productivity and/or automation tools in your daily tasks. - 2-5 years of client-facing experience in solution implementation, technical consulting, management consulting, or a similar role. - Strong technical foundation (education or professional background in Computer Science, Engineering, Data Analysis, etc.) and comfortable rapidly mastering new technologies. - Proven ability to independently manage projects and passionate about solving problems, whether technical or non-technical. - Demonstrate the ability to manage stakeholders while staying result-driven. - Outstanding communication skills, able to clearly explain complex technical concepts to non-technical stakeholders. - Creative, solutions-focused mindset with a talent for overcoming complex challenges. - Experience with VoIP protocols such as SIP, RTP, and related telephony technologies (e.g., call routing, signaling, and media handling). - You’re passionate about building AI that positively impacts everyday life. - Experience with Python programming. - Familiarity with containerization and microservice deployments using Docker and Kubernetes. - Native-level proficiency in English. Benefits - 💰 Participation in the company’s employee share options plan - 🏥 100% of Single Cost (employee) and 70% of Dependent for medical, dental & vision - 👪 Life Insurance - ◻️ STD and LTD - 💰 The opportunity to contribute to the company's 401k plan - 🏝 Flexible PTO policy + 11 designated company holidays - 📚 Annual learning and development allowance - 🏡 We’re all about making WFH work for you - that’s why we offer a one-off WFH allowance when you join. Offering perks like noise-cancelling headphones or a comfortable desk chair to boost your comfort and focus! - 🧡 Enhanced parental leave - 👨‍👩‍👧 Company-funded fertility and family-forming programmes - 🌸 Menopause care programme with Maven