The Leader in Energy Market Data
Implementation Specialist
Location
United States
Posted
2 days ago
Salary
$75K - $115K / year
Seniority
Senior
Job Description
Implementation Specialist
Yes Energy
• Support customer implementations from discovery through go-live. • Gather and document business requirements, workflows, and solution designs. • Configure customer environments and perform data validation. • Execute testing plans and troubleshoot implementation issues. • Deliver customer training and support user adoption. • Analyze customer data and validate calculations and implementation results. • Write and execute SQL queries to support implementations and troubleshooting. • Assist with system integrations, data exchanges, and configuration activities. • Partner with Engineering to resolve technical issues and improve implementation processes. • Serve as a trusted advisor throughout the implementation process. • Lead customer meetings and provide regular project updates. • Respond to customer questions and coordinate issue resolution. • Create customer-facing documentation and implementation guides. • Partner with Product, Engineering, Customer Success, and Sales to deliver successful customer implementations. • Contribute feedback to improve implementation methodologies, documentation, and customer experience. • Support continuous improvement of implementation processes and best practices.
Job Requirements
- Bachelor's degree in Computer Science, Engineering, Business Administration, Finance, or a related field.
- 3+ years of experience in software implementation, professional services, business analysis, systems integration, or solution delivery.
- Experience gathering business requirements and translating them into technical solutions.
- Strong project management, analytical, communication, and problem-solving skills.
- Ability to manage multiple customer implementations simultaneously.
- Experience writing SQL queries and working with relational databases. (Preferred)
- Knowledge of North American ISO/RTO markets. (Preferred)
- Experience implementing SaaS or enterprise software solutions. (Preferred)
- Familiarity with Agile delivery practices. (Preferred)
Benefits
- Medical insurance
- 401 (k) Plan with matching
- Flexible vacation
- Flexible work schedules
- Professional development investment
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