Cendyn

Title: Sales Director - Remote Location: USA Remote Job Description Overview: Cendyn is seeking a Sales Director who is a results-driven hunter, with a proven track record of hitting quota. The ideal candidate has experience in SaaS sales in the hotel industry and thrives in a fast-paced environment. The Director of Sales is responsible for new business acquisition of enterprise accounts across the entire range of Cendyn products and services. Main Activity: The Director of Sales is responsible for developing and executing a territory sales plan primarily focused on the acquisition of new enterprise customers. The individual will maximize every sales opportunity and achieve sales quota for an assigned territory. We are looking for a “doer” with a proven track record of selling over the phone and face-to-face, who can present the Cendyn Solutions via on-line demonstrations, and represent the company at trade shows, hotel conferences and association events. This position will sell to all hotels, management companies, ownership groups and/or other accommodation providers within the assigned region. Responsibilities: Develop and execute a comprehensive territory sales plan for selling Cendyn’s cloud-based software and services platform within assigned territory Develop and maintain a robust, diversified sales pipeline for potential new customers Review and analyze market data Identify potential hotel, management company, brand and ownership company targets Cold calling and lead generation Proactive inbound lead response time Analyze business needs of prospects and develop solutions that meet their needs Utilize consultative sales approach—ask relevant questions to uncover needs, identify barriers and overcome objections Thoroughly vet out each customer’s decision-making process, timelines, key stakeholders during the sales process. Knowledge of MEDDICC methodology is an advantage. Develop and maintain rapport with key stakeholders for prospects and customers to build strong long-term partnerships Prepare and deliver compelling sales presentations and sales proposals Identify additional product opportunities and bundled product solutions Timely and professional follow-up with both internal team members and customers Negotiate and prepare contracts with potential customers, understand the legal ramifications of contracts. Achieve Sales Quota on a consistent basis throughout the year Represent the company during trade shows and other official occasions/events Use Salesforce (or other CRM) as the system of record for all sales activity, comply with SOPs for keeping accounts, leads, opportunities, contacts and activity up to date Establish thorough knowledge of Cendyn’s product and service offerings, pricing structure, contract management parameters, policies and procedures. Liaise with Cendyn Marketing team to implement Marketing strategy within assigned territory. Promote Cendyn brand during trade shows and other events in your region Follow internal processes to assist Project Management and Customer Success teams successfully onboard new customers. Participate in regular structured sales and business training programs to improve sales performance Develop and maintain awareness of industry trends, opportunities and competitive landscape Interaction: This position has daily interactions with customers, team members and various critical departments within the organization. In many cases, interactions with both internal and external parties will be at mid and upper management levels. Requirements: Bachelor’s degree or equivalent business experience Sales experience in hotel, travel or hospitality suppliers in a sales environment Proven experience in successfully selling cloud-based software, SaaS solutions. Experience in working on your own and being self-motivated Successful track record of building, managing and closing sales pipeline Strong sales, analytical, pragmatic, organization, communication and people skills required. Working knowledge of hotel sales management Ability to adapt quickly to new technologies, products and procedures Ability to work and thrive in a multi-tasked and fast-paced environment. Ability to innovate, overcome obstacles and implement best practices including sales methodologies Ability to travel as required to support regional and corporate business objectives Proficiency with Microsoft Office Suite required (Word, Excel, PowerPoint, Outlook) and computer savvy to learn other applications as needed Expected Competencies: Sales: Proven experience in successfully selling cloud-based software, SaaS sales; preferably in Hospitality industry Relationship Building: Builds effective relationships through positive communication that motivates and influences others in achieving corporate objectives. Personal Effectiveness: Produces outstanding results both professionally and personally by being proactive and committed. Continually focuses on achieving positive results contributing to company’s business success. Customer Focus: Passionately meets and exceeds customer expectations. Enters the customer’s world through listening and understanding. Nurtures relationships by recognizing and delivering on customer needs and opinions. Managing complexity: Is able to work effectively in a highly complex, diverse, changing environment. Adapts well to and is energized by change while maintaining focus on key business goals and personal objectives. Goal setting/short term planning: Achieves results by setting goals using quality planning, analysis and decision making. Adapts and copes successfully with changes. Business Management: Produces outstanding results both professionally and personally by effective management of business processes. Effectively plans, budgets, tracks and evaluates performance of his/her business area. Professional “get it done” attitude and work ethic. EEO Statement Cendyn provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Cendyn complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Cendyn expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Cendyn’s employees to perform their job duties may result in discipline up to and including discharge. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Role Description This role will join our Finance and Accounting Team remotely and will be responsible for leading a multinational consolidated close, audit, technical accounting, revenue, treasury and reporting functions. You will provide technical accounting guidance and interpretations to the finance organization and other constituents. You will be critical in supporting Cendyn’s strategic growth with the direction of our SLT team and Private Equity partners. You will ensure detailed analysis is completed relating to complex transactions, accounting policy and related systems implementations. Additionally, you will assist in developing an internal control structure. Responsibilities - Drive strategic projects, support aggressive growth and manage an excellent open communication line with our Private Equity investors. - Manage an efficient timely and accurate global close, recommend changes, complete all necessary reconciliations and work with IS to evolve ERP solution. - Maintain common chart of accounts for all reporting locations. - Review access control requests to ensure compliance with segregation of duties controls. - Supervise the Company's global accounting policies, particularly complex and non-routine issues, to ensure ongoing compliance with US GAAP and IFRS where applicable. - Monitor, oversee and implement new and evolving accounting standards under US GAAP, and IFRS. - Advise and/or prepare technical memos and analysis to support accounting treatment and other finance implications for complex areas such as business combinations, consolidations, revenue recognition, leases, stock-based compensation, debt and equity transactions, among others. - Lead and execute drafting of financial statements and accompanying footnotes and assist with SEC or other statutory financial statement filings. - Provide guidance and technical training with the accounting team on best practices and audit efficiency. - Oversee accounting for Company’s debt instruments including term loans, swap/hedges, etc. - Provide guidance as reviewer to treasury accountant monthly close tasks, technical accounting guidance and interpretations for debt (i.e., modifications, new swaps), and participating in cash management strategy as needed. - Manage and coordinate the Company’s external/internal audits (and any quarterly or other interim reviews) for the consolidated company, and several foreign subsidiaries. - Assist with special projects, process improvements and due diligence process for acquisitions. - Advise and implement internal controls related to the reporting process in support of external auditors’ assessment of excellence. - Represent accounting and finance for all M&A activity including integrations of financials and related systems, supporting a continues scalable and nimble financial process. - Manage and coordinate third party consultants used for valuations, swaps, etc. - Assist with cross training all Finance personnel on technical accounting topics relevant to the Company. Qualifications - 15 years of experience required; the ideal candidate must have CPA, public accounting and software or technology industry experience. - Minimum of 3 years in public accounting with advancement to Senior level at a Big Four or international firm. - A minimum of 3 years in industry is preferred with advancement to Manager or equivalent level required. - Proven ability to manage a team of multiple individuals with varying experience levels required. - Bachelor's degree and CPA Certification required. - Comprehensive and current understanding of U.S. GAAP, particularly revenue recognition, business combinations and stock-based compensation. Knowledge of IFRS required. - Individuals must have ASC 606 skill sets and be extremely comfortable advising through technical transactions. - Proven ability to interpret and apply accounting guidance and prepare formal, well-supported, accounting position papers and supporting analyses. - Strong strategic, presentation, project management and communication skills. - Must be able to communicate effectively with stakeholders, business group leaders and senior management. - Proficient in the use of Microsoft Office Suite with strong Excel skills. Knowledge of Net Suite is not required but is a plus. - Proficient with ERP systems, preferably Netsuite. - Ability and readiness to embrace and successfully drive/implement change. - Process optimization focused - vision with the ability to apply practical solutions and navigate through ambiguity. - High-level of integrity along with the ability to handle sensitive information and maintain confidentiality. - Team player: comfortable operating within a dynamic, complex organizational structure and able to be flexible and collaborate with team on different projects and needs. - Hard working, detail oriented and ability to motivate teams. Position Type This is a full-time position. Working Conditions - Flexible hours are expected during the final two weeks of each fiscal quarter to support the sales team. - Up to 10% travel required, including occasional overnight travel to customer sites, industry conferences, or internal company meetings. Equal Employment Opportunity Cendyn provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Cendyn expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Other Duties This job description is not designed to cover a comprehensive listing of all activities, duties, or responsibilities required of the employee.

Role Description Cendyn is seeking a Sales Director who is a results-driven hunter, with a proven track record of hitting quota. The ideal candidate has experience in SaaS sales in the hotel industry and thrives in a fast-paced environment. The Director of Sales is responsible for new business acquisition of enterprise accounts across the entire range of Cendyn products and services. The Director of Sales is responsible for developing and executing a territory sales plan primarily focused on the acquisition of new enterprise customers. The individual will maximize every sales opportunity and achieve sales quota for an assigned territory. This position will sell to all hotels, management companies, ownership groups and/or other accommodation providers within the assigned region. Responsibilities - Develop and execute a comprehensive territory sales plan for selling Cendyn’s cloud-based software and services platform within assigned territory. - Develop and maintain a robust, diversified sales pipeline for potential new customers. - Review and analyze market data. - Identify potential hotel, management company, brand and ownership company targets. - Cold calling and lead generation. - Proactive inbound lead response time. - Analyze business needs of prospects and develop solutions that meet their needs. - Utilize consultative sales approach—ask relevant questions to uncover needs, identify barriers and overcome objections. - Thoroughly vet out each customer’s decision-making process, timelines, key stakeholders during the sales process. - Develop and maintain rapport with key stakeholders for prospects and customers to build strong long-term partnerships. - Prepare and deliver compelling sales presentations and sales proposals. - Identify additional product opportunities and bundled product solutions. - Timely and professional follow-up with both internal team members and customers. - Negotiate and prepare contracts with potential customers, understand the legal ramifications of contracts. - Achieve Sales Quota on a consistent basis throughout the year. - Represent the company during trade shows and other official occasions/events. - Use Salesforce (or other CRM) as the system of record for all sales activity, comply with SOPs for keeping accounts, leads, opportunities, contacts and activity up to date. - Establish thorough knowledge of Cendyn’s product and service offerings, pricing structure, contract management parameters, policies and procedures. - Liaise with Cendyn Marketing team to implement Marketing strategy within assigned territory. - Promote Cendyn brand during trade shows and other events in your region. - Follow internal processes to assist Project Management and Customer Success teams successfully onboard new customers. - Participate in regular structured sales and business training programs to improve sales performance. - Develop and maintain awareness of industry trends, opportunities and competitive landscape. Qualifications - Bachelor’s degree or equivalent business experience. - Sales experience in hotel, travel or hospitality suppliers in a sales environment. - Proven experience in successfully selling cloud-based software, SaaS solutions. - Experience in working on your own and being self-motivated. - Successful track record of building, managing and closing sales pipeline. - Strong sales, analytical, pragmatic, organization, communication and people skills required. - Working knowledge of hotel sales management. - Ability to adapt quickly to new technologies, products and procedures. - Ability to work and thrive in a multi-tasked and fast-paced environment. - Ability to innovate, overcome obstacles and implement best practices including sales methodologies. - Ability to travel as required to support regional and corporate business objectives. - Proficiency with Microsoft Office Suite required (Word, Excel, PowerPoint, Outlook) and computer savvy to learn other applications as needed. Expected Competencies - Sales: Proven experience in successfully selling cloud-based software, SaaS sales; preferably in Hospitality industry. - Relationship Building: Builds effective relationships through positive communication that motivates and influences others in achieving corporate objectives. - Personal Effectiveness: Produces outstanding results both professionally and personally by being proactive and committed. - Customer Focus: Passionately meets and exceeds customer expectations. - Managing complexity: Able to work effectively in a highly complex, diverse, changing environment. - Goal setting/short term planning: Achieves results by setting goals using quality planning, analysis and decision making. - Business Management: Produces outstanding results by effective management of business processes. - Professional “get it done” attitude and work ethic. EEO Statement Cendyn provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Cendyn expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Role Description As an Account Manager, you will work with our clients to drive retention, renewals, adoption, client satisfaction, and growth. This is a client-facing role requiring outstanding relationship management and organizational skills as well as strong technical acumen. You will work with a variety of users within our hotel and hospitality partner’s organizations to achieve successful outcomes throughout the client lifecycle. You will plan and execute strategy for the account - leveraging internal resources to achieve desired outcomes. You will be the primary contact for all things Cendyn to your assigned client portfolio. Job Responsibilities - Client Relationship Management: - Manage a portfolio of accounts, fostering long-term business relationships with clients to support their success and engagement. - Serve as the primary contact for clients, guiding them from onboarding through renewal and beyond. - Oversee the delivery of contracted scope of work for assigned accounts, where appropriate. - Client Engagement & Strategy: - Implement proactive client engagement strategies to drive product adoption, renewals, and revenue growth. - Develop and maintain Account Plans for each client to ensure proactive management and alignment with company goals. - Demonstrate thought leadership by combining clients’ business objectives with hospitality strategy to deliver impactful, forward-thinking marketing solutions. - Client Insights & Performance Indicators Monitoring: - Track and monitor client KPIs such as platform usage, settings, and sentiment to maintain relationship health. - Conduct Business Reviews to share insights, set goals, consult on optimal product usage, and plan partnership development. - Issue Resolution & Advocacy: - Act as an escalation point to ensure timely and proactive resolution of issues. - Identify at-risk renewals and implement tailored remediation plans. - Serve as a client advocate, collaborating with Sales, Product Management, Services, Support teams. - CRM & Internal Communication: - Maintain accurate account data, log tasks and activities, and track opportunities in the CRM system, SalesForce. - Communicate key account information to internal stakeholders. - Client Education & Satisfaction: - Lead educational sessions and engagements to support ongoing product adoption and proficiency. - Provide clients with updates and guidance on new features and product enhancements. - Promote satisfaction and loyalty by understanding business needs and consulting to achieve their objectives. Qualifications - Experience: - Experience in Client Success or Account Management within a global SaaS or enterprise software environment, with a preference for experience handling large, strategic clients. - Proven ability to establish and nurture relationships with stakeholders at all organizational levels, including influential individuals, managers, and business development teams. - Demonstrated expertise in change management and driving business optimization initiatives. - Skills: - Excellent organizational skills, strong attention to detail. - Excellent written and verbal communication skills. - Strong analytical skills with an aptitude for translating quantitative and qualitative data into actionable plans. - Strong strategic thinking skills with the ability to develop and execute account-level plans that align client objectives with business outcomes. - Proven negotiation skills with experience structuring and closing renewal agreements that deliver mutual value. - Full ownership of the renewal process end to end, from early engagement and risk identification through commercial negotiation, contracting, and booking. - Strong relationship-building skills with the ability to establish trusted partnerships at all levels of a client organization, from day-to-day users to C-suite executives. - Technical Knowledge: - Experience in Microsoft Suite (Outlook, Teams, Excel, Powerpoint) is preferred. - Proficiency in SalesForce, Planhat, ZenDesk, JIRA preferred. - Education: - Bachelor’s degree-Field of Study: Business Administration, Hospitality or general Bachelor’s degree and experience, or a commensurate combination of education and experience or any equivalent relevant business knowledge. - Willing: - To travel based on client and business needs. Work Environment This job operates in a home office environment and is an outside sales role. Working in a home office environment requires a high degree of discipline. Travel This position requires up to 30-50% travel. Frequently, travel is outside the local area and overnight. EEO Statement Cendyn provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Cendyn complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Cendyn expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Cendyn’s employees to perform their job duties may result in discipline up to and including discharge. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Role Description The Solutions Engineering Manager for EMEA is responsible for leading and executing pre-sales technical strategy in partnership with the regional Sales organization. This role provides hands-on technical expertise, supports complex sales cycles, and ensures customers clearly understand the business value of the company’s solutions. The role reports to the Senior Director, Solutions Engineering and plays a critical role in regional revenue growth. Responsibilities - Partner with regional Sales leadership to support all pre-sales activities including discovery, solution design, and technical validation. - Act as the senior technical authority for complex and strategic sales opportunities within the region. - Deliver high-impact, value-based product demonstrations virtually and in person. - Translate customer business challenges into scalable technical solutions and architectures. - Provide deep expertise on integrations, workflows, security, and data considerations during the pre-contract phase. - Lead and contribute to RFP/RFI responses, ensuring technical accuracy and regional relevance. - Ensure demo environments reflect the latest product capabilities and regional use cases. - Collaborate with Product Management to provide regional market feedback and competitive insights. - Work closely with Marketing on regional webinars, events, and thought-leadership content. - Support and enable Sales teams through training on products, use cases, and technical differentiation. - Promote and follow standardized sales engineering processes while identifying opportunities for regional optimization. - Perform other duties as required to support regional growth objectives. Key Performance Indicators - Success and quality of technical engagement across regional sales opportunities. - Effectiveness of product demonstrations and technical presentations. - Contribution to closed-won revenue and RFP/RFI success. - Sales satisfaction and cross-functional collaboration. - Adoption of best practices and continuous improvement. Qualifications - Ideally a Bachelor’s degree or equivalent business or technical experience. - Experience in Solutions Engineering, Sales Engineering, Consulting, or a similar customer-facing role or experience in Hospitality Distribution, Marketing or Sales Operations. - Ability to engage with executive-level, business, and technical stakeholders. - Experience supporting complex SaaS or enterprise technology sales cycles. - Strong understanding of regional business practices and customer expectations within EMEA. Competencies - Technical and solution knowledge. - Executive-level communication and presentation skills. - Customer-centric and value-driven mindset. - Strong planning, prioritization, and organizational skills. - Analytical problem-solving and solution design. - Cross-cultural collaboration and adaptability. Position Type / Expected Hours of Work This is a full-time position. Working hours may vary to support customers across multiple EMEA time zones, with occasional evening work as required. Travel This position may require up to 20–40% travel across EMEA, including international and overnight travel. EEO Statement Cendyn provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Cendyn complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Cendyn expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Cendyn’s employees to perform their job duties may result in discipline up to and including discharge. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Role Description We are looking for a talented Web Designer to create amazing user experiences. The ideal candidate should have an eye for clean and artful web design and superior user interface design skills. The successful candidate will be able to translate high-level requirements into interaction flows and artefacts, transforming them into beautiful, intuitive, and functional designs. - Execute all visual design stages from concept to final hand-off to engineering - Conceptualize original website design ideas that bring simplicity and user friendliness to complex roadblocks - Create wireframes, storyboards, user flows, process flows and site maps to communicate interaction and design ideas - Present and defend designs and key deliverables to peers and executive level stakeholders - Establish and promote design guidelines, best practices and standards Qualifications - Proven work experience as a web designer - Demonstrable graphic design skills with a strong portfolio - Solid experience in creating wireframes, storyboards, user flows, process flows and sitemaps - Proficiency in Photoshop, Illustrator or other visual design and wire-framing tools - Proficiency in HTML, CSS and JavaScript for rapid prototyping - Experience working in an Agile/Scrum development process - Excellent visual design skills with sensitivity to user-system interaction - Ability to solve problems creatively and effectively - Up-to-date with the latest Web trends, techniques and technologies - BS/MS in Human-Computer Interaction, Interaction Design or a Visual Arts subject

Role Description We are looking for a diligent Estimator to prepare accurate estimates for projects by gathering information and analyzing important metrics. You will provide knowledge of the cost and benefits that support profitable business decisions. The ideal candidate will have excellent numerical skills and an analytical mindset. You must also be thorough and apt in managing relationships with key persons. The goal is to provide detailed reports so the company can make informed decisions that will enhance its profitability and growth. - Understand the project/program and its requirements - Determine key variables for cost and other estimates - Gather first-hand information from sites, warehouses or other venues - Conduct research to obtain data on labour costs, materials, production times etc. - Use software for data analysis, forecasting and budgeting - Obtain and review offers and quotes by subcontractors or vendors - Perform risk analysis - Create and submit estimate reports or bids to appropriate persons (project managers, clients, bidding competitions etc.) - Build relationships with key vendors (subcontractors, suppliers, engineers etc.) - Provide consultation on planning (schedules, manpower needs etc.) Qualifications - Proven experience as an estimator or similar position - Familiarity with financial and project management principles - In-depth knowledge of research and data analysis methods and estimation formulas - Exquisite math and IT ability with an analytical mindset - Proficient in relevant software (Timberline, HCSS HeavyBid) - Outstanding communication and negotiation abilities - Thoroughness and reliability - Excellent organizational skills - BSc/BA in engineering, construction science or relevant discipline - Certified Professional Estimator (CPE) will be an asset

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Cendyn is seeking a Vice President of Product – CRM Platform to lead the strategy, vision, and execution of our next-generation hospitality CRM platform. This leader will own the evolution of Cendyn’s CRM ecosystem—powering customer data, guest engagement, marketing automation, and personalized experiences for leading hospitality brands worldwide. The VP of Product will define and drive the long-term product vision for CRM, transforming it into a modern, scalable, data-driven SaaS platform that enables hotels and hospitality groups to better understand, engage, and grow their guest relationships. This role requires a strategic product leader who combines deep CRM domain expertise, SaaS platform thinking, and strong execution capabilities. The VP will partner closely with engineering, data, marketing, customer success, and executive leadership to deliver innovative CRM capabilities that drive measurable customer value. Qualifications - 12+ years of product management experience, including leadership roles in SaaS platforms, CRM technologies or data-driven products. - Proven experience building and scaling CRM, CDP, marketing automation, or customer engagement platforms. - Strong understanding of customer data architecture, APIs, integrations, and SaaS platform design. - Demonstrated experience designing, launching, or managing AI-powered product capabilities, such as predictive analytics, segmentation, personalization, recommendations, or intelligent automation. - Working knowledge of machine learning and generative AI concepts, with the ability to translate AI capabilities into practical, customer-facing CRM features (depth not required; applied fluency required). - Experience using AI in day-to-day product leadership, including product discovery, roadmap planning, data analysis, decision support, and workflow efficiency. - Strong understanding of data privacy, security, and responsible AI principles as applied to enterprise customer data platforms. - Experience delivering data-driven personalization and marketing technologies. - Proven ability to lead cross-functional teams (engineering, data, AI, marketing, customer success) in fast-growing SaaS organizations. - Exceptional communication and executive leadership skills. - Hospitality technology experience is a plus. Requirements - Define and communicate the long-term vision and product strategy for Cendyn’s CRM platform. - Build and manage the multi-year product roadmap aligned with company growth, market needs, and customer outcomes. - Position Cendyn’s CRM as a best-in-class hospitality customer data and engagement platform. - Identify new product opportunities across guest data platforms, personalization, marketing automation, loyalty integration, and AI-driven engagement. - Own the strategy and development of the core CRM platform, including unified guest profiles, customer data management, segmentation and targeting, campaign and marketing automation, personalization and lifecycle engagement, reporting and customer intelligence. - Ensure the CRM platform supports enterprise-scale data management, security, and compliance. - Lead product innovation around customer data platforms (CDP), AI-driven segmentation, predictive analytics, and personalization. - Drive capabilities that enable hospitality brands to deliver real-time, data-driven guest experiences across digital and on-property channels. - Ensure the CRM platform effectively integrates data from PMS, booking engines, loyalty systems, marketing channels, and third-party technologies. - Partner with engineering to deliver high-quality SaaS products with strong reliability, scalability, and performance. - Lead product lifecycle management from discovery and design through delivery and optimization. - Establish strong product management processes, product discovery frameworks, and customer feedback loops. - Use data and metrics to guide product prioritization, adoption, and product-market fit. - Engage directly with strategic customers to understand CRM needs, guest engagement challenges, and evolving market demands. - Represent the product vision internally and externally with customers, partners, and industry stakeholders. - Monitor competitive trends across CRM, CDP, marketing automation, and hospitality technology platforms. - Partner closely with engineering, customer success, sales & marketing, and data and AI teams. - Build, lead, and mentor a high-performing product management team. - Establish a strong culture of customer-centricity, experimentation, and continuous innovation. - Develop product leaders who can scale with the company’s growth. Benefits - Building a market-leading hospitality CRM platform. - Delivering innovative data-driven guest engagement capabilities. - Driving customer adoption and product growth. - Scaling the product organization to support Cendyn’s long-term vision.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Account Manager is responsible for the retention and growth of assigned customer accounts within the eCommerce service line. This includes digital creative, website, and digital media services that drive direct bookings for our customers. The primary focus of the role will be to oversee day-to-day campaign and account management, as well as exploration and fulfillment of customer needs to continually deliver value to the customer. The role requires working knowledge of digital media and website management tools, project management, relationship development, and commercial acumen. An interest in the hospitality space is crucial. This position will work closely with cross-functional team members to introduce Cendyn’s products, ongoing training, and being the customer advocate to ensure alignment of organizational goals with customer needs. Qualifications - Degree from an accredited college or university, or equivalent experience - 3+ years of experience in account management - 2+ years of experience in Digital Marketing - Basic knowledge of digital marketing and advertising channels, including Display Advertising, Search Engine Marketing (SEM), Search Engine Optimization (SEO), Social Media, and Mobile Marketing - Strong communication and presentation skills - Experience in Hotel Operations or Hospitality Sales and Marketing is a big plus Requirements - Ability to manage influence through persuasion, negotiation, and consensus building - Ability to retain and grow accounts through effective account and relationship management, proactive servicing with a strong commitment to delivering customer-centric outcomes - Excellent organizational, planning, cross-functional collaboration, and proven ability to manage multiple priorities - Proficiency in productivity tools like Microsoft Office, Clickup/Asana/Trello/Jira; Salesforce.com and digital marketing tools like Google Analytics, AdWords, CMS - Solid grasp of the digital campaign lifecycle from conceptualizing through to implementation and reporting with working knowledge of through the line marketing - Ability to interpret and analyze situations, identify solutions, and formulate recommendations for effective management - Excellent communication skills with the ability to effectively interface with all levels and departments on a formal, informal, written, and verbal basis - Able to thrive in a remote environment through self-motivation and commitment to results Benefits - Help others as needed - Have fun! Company Description Cendyn provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Cendyn complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Cendyn expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Cendyn’s employees to perform their job duties may result in discipline up to and including discharge. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking a detail-oriented and experienced Senior Accountant to join our finance team. The ideal candidate will play a key role in managing accounting operations, ensuring compliance with financial regulations, and supporting strategic decision-making. This position requires strong analytical skills and advanced knowledge of accounting principles. - Oversee month-end, quarter-end, and year-end closing processes, ensuring accuracy and timeliness. - Prepare and review financial statements in compliance with US GAAP. - Manage general ledger reconciliations, journal entries, and accruals for multiple legal entities/currencies. - Analyze financial data to identify trends, variances, and opportunities for improvement. - Coordinate with external auditors and ensure audit readiness. - Assist with local Stat (non-US entities) financial statements and audits. - Develop and implement accounting policies, procedures, and internal controls. - Utilize computerized accounting software programs to perform duties and responsibilities including NetSuite, FloQast, Excel, and Salesforce. - Maintain confidentiality of all proprietary accounting information. - Reconciliation of general ledger accounts on both a Consolidated and Local Stat basis. - Analyze movement of general ledger accounts compared to budget/forecast. - Generate accounting statements and reports as assigned. - Organizes and maintains retention files via document system electronically for required period of time. - Ability to work in a fast-paced environment. - Learn and assist with implementation of software enhancements. Qualifications - Bachelor’s degree in accounting, finance, or related field. - 3-5 years related experience and/or training; or equivalent combination of advanced education. - Strong knowledge of GAAP and regulatory requirements. - Excellent problem-solving, organizational, and communication skills. - Strong Excel skills. - Experience with Microsoft Office (Word, Excel, Outlook, and PowerPoint). - U.S. CPA Preferred. - NetSuite and Salesforce knowledge preferred. Company Description Cendyn provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Cendyn complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Cendyn expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Cendyn’s employees to perform their job duties may result in discipline up to and including discharge. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.