This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking a highly organized, detail-oriented Account Service Manager to join our fast-paced medical records retrieval team. This role is focused entirely on client support—no sales involved. The ideal candidate will excel in communication, maintain strong client relationships, and ensure timely, accurate handling of all service needs. - Serve as the primary point of contact for assigned clients, providing exceptional written and verbal customer service. - Manage the full lifecycle of client requests related to medical record retrieval. - Monitor order progress, follow up on outstanding requests, and proactively address potential delays. - Maintain accurate and organized documentation within internal systems. - Troubleshoot client issues with professionalism and urgency. - Collaborate with internal departments to resolve inquiries and escalate concerns when necessary. - Track account activity and service levels to ensure client expectations are consistently met. - Assist with onboarding new clients and supporting their transition to operational workflows. Qualifications - 2+ years of customer service or account management experience, preferably in healthcare, legal, insurance, or a high-volume service environment. - Excellent written and verbal communication skills. - Strong organizational skills with the ability to manage multiple tasks and tight deadlines. - High attention to detail and accuracy. - Ability to work independently and problem-solve in a fast-paced environment. - Proficiency with basic computer applications and CRM/ticketing systems. Requirements - Experience in medical records retrieval, health information management (HIM), or related industries. - Familiarity with HIPAA and handling of confidential information. Key Traits for Success - Customer-focused with a professional, courteous demeanor. - Reliable, proactive, and responsive. - Process-oriented with strong follow-through. - Able to communicate clearly and confidently.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Collette is seeking a Group Specialist to join our Client Care Center. This is a remote role. The Group Specialist is responsible for maintaining daily functions as they pertain to multiple Business Development Managers within a specific selling region. You like working with people. You are someone who can delight with promptness, thoroughness, and accuracy. This is your chance to join a team dedicated to helping our group leaders and their guests fulfill their dreams of exploring the world! The prime responsibility is to act as a liaison and support existing accounts to maintain and grow revenue to exceed sales objectives of assigned territory. Primary Functions: - Serve as the primary point of contact for travel professional group client base to meet customer demands and expectations through inbound/outbound calls. - Responsible to drive revenue growth and retention of existing accounts. - Responsible for driving sales by analyzing existing bookings, potential upgrades, and future travel needs. - Maximize customer relationships and ensure positive interactions at frequent touchpoints while optimizing the customer experience. - Manage all required touchpoints including promotional calls, deposit due calls, flight schedule calls, hometown pick-up calls, and other customer service activities. - Collaborate closely with the Business Development Managers and cross-functionally with multiple internal teams. - Assist sales relating to existing and/or new orders and actively seek opportunities to close group business. - Audit account fliers, presentations, documentation parties, air schedules, tour manager requests and sign-ups, adding tours to existing accounts, and other marketing needs. - Manage customer complaints in a professional manner and offer proactive solutions. - Manage group block audits and loyalty programs. - Ensure current knowledge of products, processes, policies, and procedures. Qualifications - Team player - we win as a team. - Able to build constructive and effective relationships, while nurturing them to build an amazing tribe of loyal, excited, passionate fans. - Demonstrates excellent verbal, written, and interpersonal skills. - Develops and maintains a high level of expertise in account service/consultative selling techniques, product knowledge, procedures, and administration. - Knowledge of sales principles: closing skills, negotiation skills, and motivation for sales. - Demonstrate confidence, a positive attitude and effectively work with others to positively impact level of service. - Results oriented with proven ability to be flexible, work in a fast-paced environment and take additional responsibilities to meet business needs. - Proficient conflict management skills to include ability to resolve issues in a stressful situation and demonstrating personal resilience. - Self-directed with the ability to think independently. - Ability to manage time and scheduling efficiently. - Willingness to help team members by sharing knowledge. - Strong computer skills are necessary, and a working knowledge of CRM management, Microsoft Excel, Outlook, and Word is ideal. - Proactively look for ways to improve internal processes. - Flexibility to customize approach to meet all types of member communication styles and personalities. - Willingness to work hard and have fun doing it! - Bilingual speaking skills a plus. - Bachelor’s Degree Preferred. Requirements - Compensation: The pay range for this position is $19.50 - $22 per hour. Benefits - Health & Wellness: Medical, Dental, and Vision coverage—plus a Peloton One Membership to keep you moving. - Time Off: Generous PTO, paid holidays, and your birthday! - Volunteer Time: Paid hours to give back to causes you care about. - Financial Security: 401(k) with company match. - Family Support: Paid parental leave, paid bereavement leave, and access to our Employee Assistance Program. - Career Growth: Tuition reimbursement to help you level up your skills. - Exclusive travel discounts, incentives, and more!

• Develop and maintain high-value relationships with key customers across the portfolio • Coordinate cross-functional teams to identify opportunities, develop account strategies, and execute complex deals • Serve as the primary point of contact for strategic accounts • Build and maintain executive-level relationships • Develop multi-year strategic plans • Ensure alignment between customer needs and Thermo Fisher Scientific capabilities • Understand complex customer requirements and negotiate sophisticated agreements • Support sustainable business growth while delivering exceptional customer experiences

• Act as a representative to the customer's organization. • Establish and build relationships in local, regional, and national markets. • Manage and promptly resolve customer concerns. • Record, track customer interactions in accordance with the corporation's procedures. • Verify product installations and that all paperwork received is accurate and complete. • Identify opportunities for a variety of building optimization projects, train on technical specifications and program requirements, and communicate program changes. • Develop strategies to drive increased savings acquisition. • Work with engineering and program to research and analyze current and future technical specifications and requirements. • Prepare sales forecasts. • Troubleshoot technical issues, determine a solution in accordance with product and customer specifications, and recommend solutions.