Systems Engineer Remote Jobs in North Carolina (US)
This page tracks remote systems engineer openings that are location-eligible for North Carolina.
This page tracks remote systems engineer openings that are location-eligible for North Carolina.
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At Enlyte, we combine innovative technology, clinical expertise, and human compassion to help people recover after workplace injuries or auto accidents. We support their journey back to health and wellness through our industry-leading solutions and services. Whether you're supporting a Fortune 500 client or a local business, developing cutting-edge technology, or providing clinical services you'll work alongside dedicated professionals who share your commitment to excellence and make a meaningful impact. Join us in fueling our mission to protect dreams and restore lives, while building your career in an environment that values collaboration, innovation, and personal growth.
Role Description This is a full-time remote position that can be located anywhere in the U.S. The primary role of this Senior Business Systems Analyst will be to analyze complex business problems to be solved with automated systems. In this role, the Senior Business Systems Analyst is the subject matter expert for the product and a business partner to our clients and internal teams in resolving technical issues, gathering requirements, defining workflows, designing business rules, and integrating file transfers with external and internal systems. You will leverage your advanced expertise in business analysis, healthcare workflows, agile product ownership, and requirements engineering to lead complex product initiatives and drive quality improvements across our medical billing software serving both Workers' Compensation and Auto lines of business. The Senior Business Systems Analyst will be responsible for working directly with the Product Management and Product Development teams and may be required to lead cross-functional linked teams to address business or systems issues. This is a highly collaborative role that emphasizes quality and great customer experiences. Property & Casualty industry knowledge is an important factor for interpreting and addressing client needs within the context of our application suite. Key Responsibilities - Lead comprehensive requirements analysis for Workers' Compensation and Auto medical bill review workflows, complex fee schedule configurations, and multi-state regulatory compliance across both lines of business. - Design and document advanced solution specifications for data integration processes including inbound and outbound data feeds, file-based exchanges, and real-time system-to-system connectivity. - Architect and validate sophisticated business requirements for real-time medical provider data exchange, eligibility verification systems, and claims processing workflows across Workers' Compensation and Auto medical billing. - Lead requirements gathering initiatives for structured file processing (CSV, XML, JSON, flat file), data transformation specifications, and end-to-end transaction processing across multiple trading partners. - Develop innovative documentation standards and methodologies for medical billing validation, complex CPT/ICD coding scenarios, system integration specifications, and regulatory compliance requirements. Qualifications - Education: Bachelor's degree in computer science or related field - Experience: Minimum 5+ years of business systems analysis experience with demonstrated expertise in healthcare, medical billing, Workers' Compensation, or Auto insurance systems - Technical Translation: Ability to translate business requirements to pseudo-technical specifications - Agile Product Ownership: Expert-level experience in agile/scrum environments as a product owner or senior BA, with proven ability to own and prioritize product backlogs, lead sprint planning, and guide development teams - Database & SQL: Strong proficiency in writing SQL queries (queries, stored procedures, selects, updates, SSIS) for data analysis, requirements validation, and system investigation across relational databases - Technical Documentation: Demonstrated ability to create comprehensive technical specifications, process flows, data mapping documents, and integration requirements using tools such as Jira, Azure DevOps, or Confluence - Data Integration Expertise: Deep understanding of data integration patterns, structured file processing (CSV, XML, JSON, flat file), data transformation requirements, and compliance validation across multiple trading partners - Healthcare Domain Knowledge: Strong understanding of medical billing processes, CPT/ICD/HCPCS coding complexities, and casualty insurance medical management across Workers' Compensation and Auto lines of business. Property and Casualty or Healthcare industry knowledge highly preferred Benefits - Medical, Dental, Vision - Health Savings Accounts / Flexible Spending Accounts - Life and AD&D Insurance - 401(k) - Tuition Reimbursement - An array of resources that encourage a lifetime of healthier living Benefits eligibility may differ depending on full-time or part-time status. Compensation depends on the applicable US geographic market. The expected base pay for this position ranges from $80,000 - $100,000 annually, and will be based on a number of additional factors including skills, experience, and education. The Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability. Don’t meet every single requirement? Studies have shown that women and underrepresented minorities are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles. #LI-Remote #LI-FP1
This is the projected compensation range for this position: Min: $152,483.71 Max: $265,139.59 We are an equal opportunity employer and federal government contractor. We do not discriminate against any employee or applicant for employment as protected by law.
Role Description Join a fast growing company of Digital Engineering SMEs, where the culture is performance based, not time based and there is no limit to your career growth. Our engineers manage their own schedules, reap the fruit of their labor through performance-based incentives, and enjoy a healthy work / life balance, with full time remote telework. We are seeking highly motivated Model-Based Systems Engineering (MBSE) Subject Matter Experts (SMEs) to join our Industry leading systems engineering team. As an MBSE SME, you will be responsible for: - Working on the latest technologies across a wide range of domains such as Space Systems, Electric Vehicles, Combat Vehicles, Tactical Communications, Command and Control, and others. - A self-starter who can quickly come up to speed on new technologies and work collaboratively with system domain SMEs, peers, managers, and customers. - Requires inquisitive, outgoing, and motivated individuals with sound Systems Engineering and SysML/UML modeling capabilities, preferably using No Magic’s MagicDraw. - Self-starter who can work with minimal supervision, navigate at the expert level with System Modeling tools, and are familiar with developing Use Cases, Activity Models, and other SYSML models. - Collaborate within a Team environment to produce state-of-the-art, model-based requirements, interface, and design specifications. - Have excellent people skills and the desire and self-confidence to work with a highly technical team of engineers. Qualifications - BS 8-10, MS 6-8, PhD 3-5 - Experience with one or more of the following: - NoMagic - MagicDraw - Cameo - SysML - UPDM - IBM Rhapsody - Ability to obtain and maintain a Secret Clearance Requirements - Min: $105,199.68 - Max: $206,990.49 Benefits - Health Insurance - Life Insurance - Paid Time Off - Holiday Pay - Short Term and Long-Term Disability - Retirement and Savings - Learning and Development opportunities - Wellness programs - Other optional benefit elections EEO Statement We are an equal opportunity employer and federal government contractor. We do not discriminate against any employee or applicant for employment as protected by law.
This is the projected compensation range for this position: Min: $152,483.71 Max: $265,139.59 We are an equal opportunity employer and federal government contractor. We do not discriminate against any employee or applicant for employment as protected by law.
Role Description Join a fast growing company of Digital Engineering SMEs, where the culture is performance based, not time based and there is no limit to your career growth. Our engineers manage their own schedules, reap the fruit of their labor through performance-based incentives, and enjoy a healthy work / life balance, with full time remote telework. We are seeking highly motivated Model-Based Systems Engineering (MBSE) Subject Matter Experts (SMEs) to join our Industry leading systems engineering team. As an MBSE SME, you will be responsible for: - Working on the latest technologies across a wide range of domains such as Space Systems, Electric Vehicles, Combat Vehicles, Tactical Communications, Command and Control, and others. - A self-starter who can quickly come up to speed on new technologies and work collaboratively with system domain SMEs, peers, managers, and customers. - Requires inquisitive, outgoing, and motivated individuals with sound Systems Engineering and SysML/UML modeling capabilities, preferably using No Magic’s MagicDraw. - Self-starter who can work with minimal supervision, navigate at the expert level with System Modeling tools, and are familiar with developing Use Cases, Activity Models, and other SYSML models. - Collaborate within a Team environment to produce state-of-the-art, model-based requirements, interface, and design specifications. - Have excellent people skills and the desire and self-confidence to work with a highly technical team of engineers. Qualifications - BS 10-12, MS 8-10, PhD 5-7 - Experience with one or more of the following: - NoMagic - MagicDraw - Cameo - SysML - UPDM - IBM Rhapsody - Ability to obtain and maintain a Secret Clearance Requirements - Min: $128,317.13 - Max: $252,476.30 Benefits - Health Insurance - Life Insurance - Paid Time Off - Holiday Pay - Short Term and Long-Term Disability - Retirement and Savings - Learning and Development opportunities - Wellness programs - Other optional benefit elections EEO Statement We are an equal opportunity employer and federal government contractor. We do not discriminate against any employee or applicant for employment as protected by law.
Founded in 1990, World Wide Technology (WWT) is a global systems integrator with $13.4 billion in annual revenue that provides digital strategy, innovative technology and supply chain solutions to large public and private organizations.
Role Description This is a full-time direct hire position and you must currently have an active Secret Security Clearance or above. We are not able to offer visa sponsorship, 1099 status, or work with C2C for this role. The mission of the End User Core Build (EUCB) team is to enhance and support the Navy Enterprise Network (NEN) end user environment including all stages of creating and maintaining the standard end user device core build for delivery, upgrade, and security updates. As the Senior Engineer Microsoft SME, you will be responsible for creating, managing, and seamlessly delivering the Windows desktop core build ensuring quality, accuracy, and precision in all known configurations. You will provide technical excellence and guidance to your team while striving for continual improvement in everything you do. You will work in a fast-paced, time-critical environment supporting the Warfighter and bringing innovative change and value to the entire Navy/Marine Corps Intranet (NMCI). Responsibilities: - Ensure the quality delivery and success of the End User Core Build while meeting or exceeding all Government Service Level Requirements. - Actively participate in the Windows Technology Adoption Program (TAP) and Defense Information Systems Agency (DISA) Secure Host Baseline (SHB) process to beta test and influence future build releases. - Maintain and manage vendor relationships and support contracts. - Design, configure, integrate, implement, and manage the Unclassified, SECRET, and Releasable to Allies (REL-A) End User Core Images for all current and future operating systems. - Submit a revised cybersecurity authorization package for each monthly core image to the Government for approval. - Ensure each monthly core image release shall be available for shipment and/or download within one week of the official release of the triggering vendor’s Monthly Update. - Prepare and maintain 5-year Core Build Plan documentation. - Develop, submit, and execute a mitigation plan to resolve known and potential compatibility issues and vendor updates with other End User Core Build software, Information Assurance (IA) settings, IA tools, network infrastructure, network operations, and standard hardware configurations. - Report issues impacting the End User Core Build and describe mitigation plans during Executive Leadership Team meetings. - Ensure that the new build is thoroughly tested for error-free distribution. - Ensure accreditation documentation is maintained and certification is current. - Standardize and improve the core build methodology and delivery. - Identify and mitigate vulnerabilities with short suspense response and testing. - Apply DoD security standards. - Ensure required documentation is quickly, thoroughly, and accurately completed. - Review root cause analysis documentation for issues encountered. - Ensure Government software catalogs are accurate and updated in a timely manner. - Ensure all processes and procedures are strictly followed and suggest areas for improvement. - Provide technical support and troubleshooting, as required, with possible after-hours or on-call requirements. - Maintain an awareness of upcoming software patches, fixes, and releases. - Work in a diverse team environment. Qualifications - SECRET security clearance required with experience working in the DoD or DON environment. - Bachelor's Degree in Computer Science, MIS, Business, or related field with 10 years of relevant experience. - A DoD 8570 Information Assurance Technician (IAT) Level II certification is required. - An Information Technology Infrastructure Library (ITIL) version 3 Foundation certification is preferred. - Demonstrated expertise with Windows PowerShell scripting and automation. - Experience with System Center Configuration Manager (SCCM) 2007/12 or Microsoft Endpoint Configuration Manager (MECM) Current Branch design, configuration, and integration. - Experience with Windows Server 2012 R2 - 2019 platforms. - Excellent communications skills are required. - In-depth knowledge of the Microsoft Windows 10/11 operating systems and one or more of the following: Microsoft Active Directory, Tanium, and/or HP Radia is required. - General understanding of Commercial Off-the-Shelf (COTS) and Government Off-the-Shelf (GOTS) applications. Requirements - Must have an active Secret Security Clearance or above. - Preferred location: San Diego, CA - Can be Remote, Nationwide for a highly qualified candidate. Benefits - Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program. - Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement. - Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement. - Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program.
Johnson Controls is a leading manufacturer of diversified technology for a range of building, transportation, refrigeration, and security industries. The Fortun
Role Description Under minimal direction, supports sales, installation & commissioning of Industrial York Process Systems (YPS) Engineered Chiller offerings. The position will interface with YPS chiller design/contract engineering, product technical support, Engineered Controls System Group, Parts, and the field service and systems organizations. - Provide application, engineering, sales, and commissioning support for Industrial YPS Chiller projects. - Compile notification packages for branches responsible for commissioning YPS chiller packages and assess skillsets within branches, assisting in locating additional support if necessary. - Assist or direct commissioning of complex Industrial Process Systems chillers and Enhanced Control Panel Retrofit Projects to ensure they meet customer objectives and schedules. - Provide technical and training support to branch field personnel on the commissioning of complex Industrial Process Systems and enhanced Control Panel Retrofit Projects. - Establish procedures on a job-by-job basis to ensure timely completion and appropriate cost control for YPS chiller commissioning & control panel retrofit projects. - Assist field sales in estimating Quantum Microprocessor & Programmable Automation Controllers (Allen Bradley) for Industrial YPS chillers and related products. - Review drawing details and layouts to ensure proper installation for YPS Retrofit Projects. - Assist the Engineered Controls Group (ECG) & Industrial Products Engineering (IPE) in performing Factory Acceptance Testing of PAC Panels. - Lead scheduled project review/update discussions with internal and external customers. - Provide and coordinate training to customers on the operation of process systems and enhanced panels/controls. - When applicable, participate in the creation of technical literature for specific retrofit offerings. - Perform other related duties and projects as assigned, including duties listed in quarterly and annual goal setting. - Promote and adhere to JCI safety policies. - Use standard JCI development processes and tools in performing tasks. - Develop and maintain relationships with suppliers and vendors. - Stay current with relevant engineering or design standards and practices. Qualifications - Bachelor’s Degree in Engineering or Engineering Technology with a minimum of eight (8) years of experience in Electronic Chiller Controls engineering or service/commissioning experience, or in absence of a degree, a minimum of fifteen years of service/commissioning experience. - Fully competent in analysis and assessment of mechanical and electronic systems. - Effective leadership in team settings, with strong written and verbal communication skills and comfort in customer-facing situations. - Solid computer skills, including proficiency with MS Word, MS Excel, MS PowerPoint, and MS Project. - Ability to travel approximately 25%. Requirements - HIRING SALARY RANGE: $115,000-$170,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) - This position includes a competitive benefits package. - The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. - If you believe your background warrants consideration beyond the stated range, we encourage you to apply. - To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. - All hiring decisions are ultimately made by human reviewers. Benefits - Competitive salary and Bonus - Paid vacation/holidays/sick time - 15 days of vacation first year - Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one - Extensive product and on the job/cross training opportunities - Encouraging and collaborative team environment - Dedication to safety through our Zero Harm policy
Interested? Learn more and apply today at alteryx.com/careers!
Role Description Alteryx is searching for a Principal Engineer. This position is remote-friendly. We are looking for a highly autonomous, senior architect to drive, review, and own the software architecture for our core platform. This person will be the technical conscience for large-scale, distributed systems, and will collaborate closely with engineering leads, product owners, and infrastructure teams. You will design, evolve, and enforce architectural standards and patterns; lead cross-cutting initiatives; and mentor other engineers. At this level, we expect you to operate with minimal handholding, influence and make tough technical decisions, resolve tradeoffs, and bring clarity to ambiguity. Primary Responsibilities: - Define, evolve, and own the architectural vision and roadmaps for the major platform domains (e.g. orchestration, job execution, data pipelines, sidecar services). - Perform architecture reviews, assess proposals from teams, and vet designs for adherence to standards, scalability, performance, reliability, and security. - Lead or contribute hands-on to critical subsystems (e.g. orchestrator, scheduling, service mesh, job pipelines, stateful services). - Drive and enforce cross-team architectural patterns. - Provide thought leadership: prototype proofs-of-concept, evaluate new tools/technologies, bring innovation into the platform. - Mentor and coach architects, senior engineers, and guide teams through architectural change. - Collaborate with infrastructure, operations, SRE, security, and DevOps to ensure the architecture is operable, observable, and maintainable in production. - Help define and lead architecture governance (e.g. architecture review board, reference architectures, standards, guidelines). - Participate in tech strategy, roadmap planning with product & engineering leadership. - Diagnose and resolve technical debt or architectural “smells” across the codebase, enforcing consistency. Qualifications - ~10+ (or more) years of software engineering experience, with at least 3–5 years in senior architect or principal-level roles (or equivalent). - Proven track record of designing and operating large-scale, distributed systems in a production environment. - Deep hands-on experience with orchestration, scheduler systems, job pipelines, or workflow engines. - Strong proficiency in one or more of: Java / JVM ecosystem, Python, Node.js, or equivalent high-level backend languages. - Experience with message/event systems (e.g. Kafka or similar), queueing, streaming architectures. - Familiarity with in-memory data stores and caching (e.g. Redis or equivalents). - Strong knowledge of containerization, Kubernetes, sidecar patterns, service meshes, proxies, etc. - Understanding or experience in split-plane architectures (control plane / data plane separation) is highly desirable. - Strong skills in API design, data modeling, integration patterns, error handling, consistency. - Experience with observability (metrics, tracing, logging) and designing systems for operability and failure modes. - Ability to conduct performance analysis, capacity planning, scaling, fault tolerance strategies. - Excellent communication skills—able to articulate tradeoffs, convince stakeholders, write design docs, lead design reviews. - Ability to function autonomously, make decisions in ambiguity, drive consensus across teams, and adopt/evict technologies as needed. - Strong judgment about when to optimize vs. when to simplify. - Familiarity with high-scale cloud deployments (e.g. AWS, Azure, GCP) and infrastructure-as-code is a plus. Requirements - Self-starter and independent: you’ll take ownership with minimal direction. - Ability to see the forest and the trees: high-level architectural vision + detailed component thinking. - Bias for action: you move forward, prototype, iterate, course-correct. - Collaborative: able to work across teams, mentor, negotiate constraints. - Pragmatic: balancing ideal architecture with business realities and timelines. - Strong problem-solving mindset and good intuition about tradeoffs under constraints. Metrics of Success/What You’ll Be Measured On: - Quality, consistency, and maintainability of architectural decisions across the platform. - Reduction in architectural debt and increase in architectural coherence over time. - Adoption of patterns and standards across teams. - Ability to resolve cross-cutting issues and unblock teams in architecture matters. - Delivery of strategic cross-domain initiatives or major refactoring with low disruption. - Mentorship, influence, and raising the architecture maturity of engineering teams. - System reliability, performance, scalability, and maintainability improvements. Compensation Alteryx is committed to fair, equitable, and transparent compensation. Final compensation is determined by several factors, including but not limited to relevant work experience, education, certifications, skills, and geographic location. The salary range for this role in the United States is $215,000 - $300,000. Bonus payouts are based on individual and company performance. - A monthly Connectivity Plus stipend of $150 to support remote work-related expenses. - An annual $200 home office reimbursement. Benefits - Medical, dental, and vision coverage. - 401(k) with company match. - Paid parental leave, caregiver leave, and flexible time off. - Mental health support and wellness reimbursement. - Career development and education assistance.
Build is creating the agentic AI stack for the built world. We help institutional real estate teams automate complex development and acquisitions workflows so important projects can move from concept to completion faster, with less cost, delay, and operational drag. Our customers include some of the largest built-world institutions: alternative asset investors, developers, infrastructure owners, energy companies, industrial operators, and public-sector partners. Their work shapes the physical world, but the workflows behind that work are still slow, fragmented, document-heavy, and dependent on expert coordination. We believe the next generation of built-world software will not just organize work. It will help do the work. Agents will reason across documents, drawings, financial models, market data, approvals, constraints, and expert judgment. Human experts will stay in control, but they will operate with far more leverage. We are backed by leading investors and operators, including executives from Blackstone and OpenAI, alongside top venture firms. We are building a generational company at the intersection of AI and the physical world.
Role Description The data center build-out is the defining infrastructure challenge of this decade. Every hyperscaler, every operator, every institutional developer is constrained by one thing above all others: power. Getting it, connecting it, planning around it, and moving fast enough to matter. Build pairs agentic AI with deep domain expertise to deliver the work that used to take weeks in hours. We work with some of the largest infrastructure investors, developers, and operators in the world. Our domain experts are the reason the outputs are trusted. "The AI does the work. The domain expert makes it right." This role is for someone who has spent years inside the grid — not studying it, operating it. You understand why decisions get made the way they do, and you can explain it clearly to people who are moving fast and need to get it right. You'll review, validate, and steer AI-generated work across live client engagements. You'll help define what good judgment looks like in practice. And you'll be part of a small, high-output team doing work that actually moves the needle on how the world's most important infrastructure gets built. What you'll do - Review and validate AI-generated energy systems work — contingency assessments, power flow studies, interconnection analysis, capacity planning - Apply practitioner judgment to real client problems: what's physically feasible, what the trade-offs are, and where the AI got it wrong - Collaborate with Build's engineering and domain teams to improve workflow accuracy and output quality over time - Produce operational analyses, planning scenarios, and written assessments where needed - Help articulate what "correct" looks like — the assumptions, constraints, and engineering realities that aren't in any textbook Domain focus - Grid planning and optimization — OPF, N-1/N-2 contingency screening, load flow studies, renewable integration - Power availability and interconnection — site-level power assessment, grid connection feasibility, capacity analysis - Data and process workflows — historian data, compliance documentation, audit trail interpretation - Regulatory and standards environments — NERC CIP, TSO/ISO operating frameworks, utility compliance Tools our clients and workflows operate around include PSS/E, PowerWorld, MATPOWER, and OpenDSS. You don't need to know all of them — but you should be comfortable with the environments they represent. Qualifications - 5+ years of hands-on experience in transmission planning, power systems engineering, or utility systems — at a TSO, ISO, or large utility - The ability to explain why a decision is correct, not just produce it — trade-offs, constraints, physical limits - Clear, direct written communication. Our workflows are asynchronous and our clients move fast. - Comfort working with AI-generated outputs and improving them — not just reviewing from a distance - Preference for flexible, contract-based engagements over traditional employment Benefits - Fully remote, contract-based - Engagements vary in scope and duration — some short-term, some ongoing retainers - Hourly rate: $75–$200 depending on experience and scope. Exceptional expertise goes higher. - Ongoing collaborations structured as monthly retainers where volume justifies it - Assessment: CV review and a paid work sample if there's a fit Company Description Build is creating the agentic AI stack for the built world. We help institutional real estate teams automate complex development and acquisitions workflows so important projects can move from concept to completion faster, with less cost, delay, and operational drag. Our customers include some of the largest built-world institutions: alternative asset investors, developers, infrastructure owners, energy companies, industrial operators, and public-sector partners. Their work shapes the physical world, but the workflows behind that work are still slow, fragmented, document-heavy, and dependent on expert coordination. We believe the next generation of built-world software will not just organize work. It will help do the work. Agents will reason across documents, drawings, financial models, market data, approvals, constraints, and expert judgment. Human experts will stay in control, but they will operate with far more leverage. We are backed by leading investors and operators, including executives from Blackstone and OpenAI, alongside top venture firms. We are building a generational company at the intersection of AI and the physical world.
Role Description The Senior Technical Support Analyst – IBM i Power Systems, Robot serves as a key customer contact, troubleshooting advanced technical issues, analyzing complex systems, and providing accurate, timely resolutions to ensure customer satisfaction and operational success. This role involves: - Advanced Technical Troubleshooting: Conduct in-depth analysis of more complex or escalated issues with Fortra's solutions based on customer system configurations, specifications, and reported problems to determine if the software is functioning properly according to documented specifications. - Customer Communication: Serve as a trusted advisor to high-priority customers, communicating effectively to ensure they understand the root cause of the problem and the steps being taken to resolve it. - Environment Configuration: Set up, configure, and troubleshoot more advanced test environments based on customer inputs and system specifications to replicate reported issues and validate software functionality. - System Analysis: Analyze product performance and behavior using advanced technical expertise and product knowledge to determine whether it aligns with intended functionality. - Issue Escalation and Leadership: Document discrepancies and collaborate with internal teams to develop and propose solutions. Act as a mentor or lead for other team members during the escalation process. - Feature Request Documentation: Oversee the gathering of detailed requirements and submit comprehensive feature requests for potential product enhancements to the development team. - Mentorship and Collaboration: Provide guidance and mentorship to junior analysts, fostering knowledge sharing and professional development. - Team and Customer Education: Lead training or knowledge-sharing sessions for both customers and internal team members. - Continuous Improvement: Contribute to the development of internal support best practices and stay updated on Fortra's solutions and evolving customer needs. - Content Development: Contribute to knowledge base development by creating documentation, articles, or training materials for the broader support team. Qualifications - Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience. - 4+ years of experience in technical support, IBM i system analysis, or a related role, with a focus on complex software troubleshooting and issue resolution. - Strong understanding of IBM i system configurations, software testing, and troubleshooting methodologies. - IBM i administration experience, including software installations, PTF applications, networking, journaling, job scheduling, and work management tasks. - Proficiency in diagnosing complex technical issues and identifying root causes. - Excellent verbal and written communication skills. - Strong problem-solving skills and the ability to work independently and collaboratively. - Demonstrated ability to own issues from start to finish while working effectively within a team environment. - Familiarity with technical support tools, ticketing systems, and escalation processes. - Demonstrated experience working in a customer-facing role. - Evidence of proactive learning, professional development, or a self-described commitment to lifelong learning. Requirements - Experience leading technical projects, mentoring peers, or contributing to the development of team best practices. - Experience with Fortra's Robot solutions (Schedule, Replay, Alert, HA, Network, Console, Save, Space, Monitor, Performance Navigator, etc.). - Familiarity with enterprise software systems and environments. - Prior experience in documenting feature requests and collaborating with development teams. Benefits - Health, dental, and vision coverage as of hire. - Immediate enrollment in 401(k), HSA, and FSA plans. - Flexible PTO policy. - Tuition and personal enrichment reimbursement. - Option to enroll in ID Theft Protection Program.
Role Description You will be part of a global field support team acting as technical focal and liaison for all customer and program requirements. You will develop a strong working knowledge of the assigned power products and facilitate the use of approved processes to provide integration testing and flight line support at the Customer’s locations. Position will be in SAVANNAH, Georgia. Key Responsibilities: - Develop strong working knowledge of power systems and test equipment prior to deployment to customer location - Troubleshoot, investigate and drive resolution to determine when parts are returned to OEM - Ability to respond and support the customer during after hours - Assist Product Support Engineers (PSE) with defect investigation and use appropriate technical data to support reliability analysis and minimize unnecessary removals - Assist with queries relating to Aircraft and Component Maintenance Manuals - Manage consignment stock levels and logistics at Customer location - Deliver on-the-job training to the Customer - Provide regular reports on the status of on-site integration testing and system performance to the programme team and be the onsite first point of escalation for any issues that arise - Build and maintain strong long-term relationships with customer at all levels - Manage cost control, quality, and operations-oriented customer communications - Comply with import and export regulations in accordance with business and government legislation relating to data sharing, communication and technical discussions - Implement Operation Safety Policy Instructions, conduct field work in compliance with OSHA and applicable regulations and encourage good employee safety practices Qualifications - Bachelors degree (in aeronautical, electrical engineering, or mechanical engineering preferred) from an accredited college or university and 3+ years of experience in a field support role, project management, or systems engineering (or a minimum high school diploma / GED with an additional 4+ years of experience in a field support role, project management, or systems engineering). Requirements - Ability to support the customer during off-hours - Significant experience in a broad base Aerospace industry or Aviation products - Product Knowledge – skilled in the theory and operation of defined systems, able to test and repair products and test equipment - Technical Communication – skilled in the presentation of technical information both verbal and written, adapting material for the target audience - Problem Solving – skilled/expert in analysing and identifying or proposing solutions to problems using a wide range of data and analytical tools - Customer Centric – skilled/expert regarding customer requirements, translating them into clear deliverables - Ability to manage multiple priorities and tasks simultaneously - Humble: respectful, receptive, agile, eager to learn - Transparent: shares critical information, speaks with candor, contributes constructively - Focused: quick learner, strategically prioritizes work, committed - Lean experience and training preferred - Strong oral and written communication skills - Strong interpersonal and leadership skills - Core competence in Microsoft Office applications, particularly Excel, Power Point and Outlook Benefits - Healthcare benefits include medical, dental, vision, and prescription drug coverage - Access to a Health Coach from GE Aerospace - Employee Assistance Program, which provides 24/7 confidential assessment, counseling and referral services - Retirement benefits include the GE Aerospace Retirement Savings Plan, a 401(k) savings plan with company matching contributions and company retirement contributions - Access to Fidelity resources and planning consultants - Tuition assistance - Adoption assistance - Paid parental leave - Disability insurance - Life insurance - Paid time-off for vacation or illness
Leidos is an innovation company rapidly addressing the world’s most vexing challenges in national security and health.
Role Description The Homeland – Air Traffic Management division within Leidos is seeking a talented and highly motivated Systems Engineer Training Developer to join our team supporting the Federal Aviation Administration (FAA). This position supports the design, enhancement, and sustainment of the SLE/FAST training program through the development of modular, objectives-based instructional content aligned with evolving software and hardware releases, specifically supporting the En Route Automation Modernization (ERAM) program. The role combines systems engineering expertise with instructional design capabilities to create engaging, effective, and technically accurate training solutions for mission-critical air traffic management systems. - Design, develop, and maintain systems engineering training materials and curricula. - Create instructor-led training (ILT), virtual training, eLearning modules, simulations, workshops, and job aids. - Develop competency-based learning paths for engineering personnel across multiple experience levels. - Develop SLE/FAST training courses in a modular format, ensuring each module addresses a single topic or closely related set of topics. - Up-level existing training courses to incorporate government-defined software and program enhancements. - Analyze ERAM software and hardware updates to determine training impacts and required content revisions. - Update and deliver all SLE/FAST course materials with each ERAM software release when enhancements, functional changes, or corrections affect training content. - Ensure training materials remain accurate, consistent, and aligned with operational use across different field configurations. - Collaborate with government stakeholders and internal teams to validate content updates and support timely training delivery. - Demonstrate adaptability by adjusting training content, delivery strategies, and development priorities in response to evolving ERAM releases, schedule shifts, and field implementation differences. Qualifications - Bachelors Degree in related field and 2 – 4 years of prior experience or Masters with 1 – 2 years of prior experience. - Knowledge of systems engineering lifecycle methodologies and standards. - Strong written and verbal communication skills. - Candidates must have, or be able to obtain, a Public Trust clearance from the FAA customer. - Due to contract requirements, the position requires U.S. Citizenship. Requirements - Preferred: Prior experience with the FAA Customer. Company Description If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.
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