Systems Engineer Remote Jobs in Texas (US)
This page tracks remote systems engineer openings that are location-eligible for Texas.
This page tracks remote systems engineer openings that are location-eligible for Texas.
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Based in Boone, North Carolina, Samaritan's Purse is a nonprofit, nondenominational, evangelical Christian organization dedicated to offering spiritual and phys
Title : Business Systems Analyst III Job Description: Location: , United States Job ID: 17544 Date Posted: Jul 15, 2026 Get Involved! Samaritan''s Purse is seeking a PeopleSoft Business Systems Analyst III to join our Information Technology department, working remotely. You can help the ministry improve our enterprise Human Capital Management (HCM) systems every day! As a Business Systems Analyst, you will partner with HR, Payroll, Benefits, Talent Management, and other internal stakeholders to understand business needs, identify process improvements, and design effective PeopleSoft HCM solutions that align with ministry goals. You will lead and participate in requirements-gathering sessions, translate business needs into functional specifications, and collaborate closely with technical teams to deliver PeopleSoft enhancements, integrations, and system improvements. Bring your functional and technical expertise to help support the ministry''s mission-critical HCM platform while enabling staff around the world to serve more effectively. Come and use your gifts daily to advance the Gospel! A day in the life of a Business Systems Analyst: At Samaritans Purse, the Gospel really is the center of all we do! We start each day with a time of devotions and spend time praying for each other, our staff, and volunteers who serve around the globe. In the role of Business Systems Analyst, you will have the opportunity to: - Maintain your personal relationship with Jesus Christ and be an effective witness for Him. - Recommend process/customer service improvements, innovative solutions, policy changes, and/or major variations from established policy, which must be approved by appropriate leadership prior to implementation. - Perform system maintenance, including assisting in the review, testing, and implementation of business system upgrades or patches. Collaborate with functional and technical staff to coordinate the application of the upgrade or fix. Maintain business systems tables. Document process and results. - Gather business requirements for system enhancements, and evaluate, document, and communicate them to the appropriate resources needed to complete the work. Develop and execute test plans to validate new enhancements and provide guidance to business owners and subject matter experts to obtain approval to implement the enhancements in the system. - Utilize interpersonal skills when working with various customers and peers to help accomplish project goals. - Provide production support, including researching and resolving business systems problems, unexpected results, or process flaws; performing scheduled activities; and recommending solutions or alternative methods to meet requirements. - Generate reports/queries, including writing, maintenance, and supporting a variety of reports or queries, utilizing appropriate reporting tools. Assist in the development of standard reports for ongoing customer needs. Help maintain data integrity in systems by running queries and analyzing data. - Participate in projects and process improvements, applying change management experience to drive progress to new levels of quality. - Take action that is consistent with available facts, constraints, and probable consequences. Use data to help build project plans and ensure adherence to schedule and other specifications. - Conduct training, including developing user procedures, guidelines, and documentation. Train clients on new processes/functionality. Train new system users. - Maintain awareness of current trends in various business systems with a focus on product and service development, delivery, and support, and apply key technologies. Examines trends in information systems training, materials, and techniques. Through classes, reading, CBTs, or other mechanisms, continuously increases both business knowledge and systems application/tools knowledge. - All other duties as assigned. Learn more about serving with Samaritan''s Purse. Qualifications & Experience: - Bachelor''s degree with a major in Information Technology, Information Systems, or a related field and/or at least four (4) years of experience supporting enterprise business systems; or an equivalent combination of education and experience. - Strong knowledge of enterprise business systems and business processes, with experience supporting Human Resources, Payroll, Benefits, Talent Management, or related functional areas. Experience with application configuration, testing, deployment, business systems analysis, and the Software Development Life Cycle (SDLC) is preferred. - Strong ability to analyze business requirements, document solution designs and process flows, collaborate with cross-functional teams, and contribute effectively within high-performing teams that support growing business and service demands. - 12 credit hours of college-level Biblical Studies (required); if not already completed, an opportunity to meet and complete the requirement is available upon hire. Job Location: Remote Type: Full-Time Language Requirement: Fluency in English (required) Benefits: - On-site Medical Clinic (staff and dependents) - Medical, prescription, dental & vision insurance - Flexible Spending Account (FSA) - Long-term and Short-term disability insurance - Paid Family Medical Leave - Term Life Insurance - 401(k) retirement savings plan - 10 paid holidays - 12 vacation/personal days - 10 sick days Samaritan''s Purse Mission Statement: Samaritan''s Purse is a nondenominational evangelical Christian organization providing spiritual and physical aid to hurting people around the world. Since 1970, Samaritan''s Purse has helped meet needs of people who are victims of war, poverty, natural disasters, disease, and famine with the purpose of sharing God''s love through His Son, Jesus Christ. The organization serves the Church worldwide to promote the Gospel of the Lord Jesus Christ.
Founded in 1980, Matlen Silver is a privately held recruiting firm specializing in information technology jobs. Based in Bridgewater, New Jersey, with additiona
Instructional Designer - Experience Systems Specialist Location: New York, New York Remote Work - Yes Job Description: Location: 100% Remote (Must reside in and work Eastern Standard Time hours) Duration: 06 Months (Possible Extension/Conversion) - Due to client requirements this role is only open to USC OR GC candidates* About This Role The Experience Systems Specialist protects the integrity of the Client's website experience system by ensuring reusable templates, structured content, accessibility standards, and implementation quality remain aligned as the platform scales. This is not a generalist design role. It requires deep expertise in applying experience system standards to live .com templates and experiences, validating that accessibility requirements are correctly implemented in production, and serving as the connective tissue between experience design, front-end engineering, content, and the enterprise design system team. The right person thinks in systems, sweats the details that others miss, and understands that template integrity is only as good as its implementation. This role is the .com team's primary liaison to the enterprise design system and front-end engineering - applying established standards at the experience level, not setting them. It is pulled in when new .com capabilities need validation, when templates feel inconsistent, or when design intent isn't landing correctly in production. What You'll Do Apply and validate accessibility standards across .com experiences - Partner with the enterprise design system team to apply established WCAG 2.2 AA standards to .com-specific templates, components, and launch experiences - Conduct pre-launch accessibility reviews on .com experiences to confirm experience system standards are correctly implemented in production - Conduct accessibility annotations across templates, components, and interaction states - documenting how standards should be applied to reusable page models, not defining the standards themselves - Identify and surface accessibility gaps to the design system team early in the design process - before they become build problems in the template - Flag accessibility questions or ambiguities to the design system team; this role applies standards to the experience system, it does not set them Bridge template intent and technical output - Ensure template and interaction intent translates accurately to front-end implementation - closing the gap between what was designed and what shipped - Partner with front-end engineering to communicate template requirements, interaction states, and edge cases - Validate templates and implemented experiences against established experience system standards before launch - Translate template and interaction requirements into system-ready specs that engineering can act on without ambiguity Protect and strengthen the .com experience system - Contribute to template architecture and component specifications within the Client's website experience system - ensuring reusable page models are built for scale - Stress-test templates against dynamic and edge-case content to ensure structure, accessibility, and consistency hold across the experience ecosystem - Validate structured content against template requirements - ensuring authoring flexibility doesn't compromise template integrity - Identify recurring inconsistencies in template application and surface them to the .com Experience Design Lead for system-level resolution - Ensure templates, components, and tokens are consistently applied across the experience ecosystem - Support content model and AI readiness - Partner with design and content teams to validate that structured content types are compatible with defined template patterns and reusable page models - Contribute to authoring validation - ensuring that what authors can do in the CMS matches what the experience system is designed to support - Help evaluate templates and content structures for AI-readiness, including generative content surfaces and GEO (generative engine optimization) considerations - Flag where template flexibility could create structural inconsistency under AI-assisted publishing conditions Connect the experience system to design system and engineering - Serve as the .com team's primary liaison to the enterprise design system and front-end engineering - translating .com template and experience requirements into the language the design system team can act on - Ensure design system updates are correctly interpreted and applied across .com templates and reusable page models - Translate template and experience requirements into design system contribution requests or new component specifications when .com needs are not yet covered - Maintain awareness of design system updates and communicate implications for .com templates and patterns - Escalate cross-system conflicts to the .com Experience Design Lead for resolution What You Bring Experience & expertise - 4-6 years of experience in UX, product design, or design systems - with a strong focus on template systems, design QA, design-to-development handoff, or experience-level accessibility validation - Working knowledge of WCAG 2.2 AA standards and practical experience applying and reviewing accessibility in production template environments - Strong understanding of experience system architecture, reusable page models, component libraries, and token-based design - and how to apply them correctly at the experience level - Familiarity with structured content models and CMS-driven design - understanding how authoring constraints shape what templates can do - Experience working in cross-functional teams with engineering, product, and content partners Skills & mindset - Systems thinker - you see the pattern behind the problem, not just the problem itself - Template-integrity minded - you understand that every one-off exception is a cost to the system, and you protect reusability without being rigid - Clear communicator - you can translate technical requirements into design language, and template intent into engineering specs - Comfortable operating in ambiguity - you know when to make a call and when to escalate - Collaborative but opinionated - you bring a point of view and know how to advocate for quality without being precious about it Tools - Proficiency in Figma, including component libraries, auto-layout, and annotation workflows - Familiarity with front-end HTML/CSS is a strong plus - you don't need to code, but you need to understand what you're handing off to - Experience with accessibility testing tools (axe, Colour Contrast Analyser, screen reader testing) preferred About Matlen Silver Experience Matters. Let your experience be driven by our experience. For more than 40 years, Matlen Silver has delivered solutions for complex talent and technology needs to Fortune 500 companies and industry leaders. Led by hard work, honesty, and a trusted team of experts, we can say that Matlen Silver technology has created a solutions experience and legacy of success that is the difference in the way the world works. Matlen Silver is an Equal Opportunity Employer and considers all applicants for all positions without regard to race, color, religion, gender, national origin, age, sexual orientation, veteran status, the presence of a non-job-related medical condition or disability, or any other legally protected status. At The Matlen Silver Group, Inc., W2 employees are eligible for the following benefits: - Health, vision, and dental insurance (single and family coverage) - 401(k) plan (employee contributions only)
Role Description Our Consulting Practice is seeking a Consulting Systems Engineer to join our Cyber Consulting team. In this dynamic role, you will work with our Consultants, Manager, and VP and collaborate with corporate and private equity clients, working on cybersecurity and technology operations assessments to document the current state, identify risks, and develop strategic long-term road maps. - Collaborate with team members to configure and deploy Thrive’s autonomous penetration testing solution, vulnerability scanner, and network discovery tools. - Provide expert briefings to customers on key findings and remediation strategies. - Participate on teams serving clients across industries while establishing trusted relationships with client counterparts. - Facilitate due diligence processes focused on identifying cybersecurity, operational and technology strategy, organizational structures, and current state risks. - Facilitate the process of developing strategic, prioritized recommendations based on customer collaboration during consulting engagements. - Collaborate in scoping future engagements and proposals based on findings and customer priorities. - Collaborate in developing comprehensive documentation for clients reflecting current state and long-term strategy. - Collaborate in assessing client cybersecurity and technology investment strategies against recognized standards and industry benchmarks, identify gaps and improvement opportunities. - Work with supervisor in identifying opportunities to recommend appropriate Thrive products and services aligned to client strategy, priorities, and requirements. - Develop executive-ready client presentations that capture current state, key findings, and long-term strategy recommendations. Qualifications - Bachelor’s degree or equivalent accreditation in a related discipline (e.g. Operations Management, Management Information Systems, Information Technology). - Minimum of five (5) years’ experience in cybersecurity or IT. - Existing CISSP or CISM certification or willingness to rapidly achieve certification is preferred. - Knowledge of industry-standard cyber security frameworks, including the CIS controls. - Ability to present to both technical and non-technical audiences at levels up to management. - Administrative-level knowledge in the following areas: - VMware and Hyper-V virtualization platforms. - Windows, UNIX, Linux OS. - Microsoft 365. - Entra ID IAM. - Azure, AWS and/or Google public clouds. - Network Infrastructure. - Operational and technology experience in MSP, MSSP, software/hi-tech, healthcare, and/or manufacturing & distribution organizations. - Ability to assist in creating customer-facing documents and presentations. - Candidates must be eligible to work permanently in the US. - Ability to travel as required. Requirements - Thrive is committed to providing fair and equitable compensation practices for all employees. - Strive to provide competitive salaries that reflect the value and skills each team member brings to our organization. - Salaries are determined according to the job's scope, market data, location, and the candidate’s qualifications, including experience and relevant education. - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other legally protected status.
• You will be responsible for Ethernovia’s Networking devices software stack development which will include; Embedded Firmware, kernel/user mode device drivers, stack extensions, debug, and test utilities, as well as automated unit/system testing. • The drivers will integrate with the Communication Stack of a Linux and AUTOSAR Stack. • The device drivers will allow the User application, Middleware and Operating system to take full advantage of the feature rich hardware. • As for the firmware it configures, controls, and monitors the communication device and interacts with the host system via device drivers to expose hardware features of the devices. • You will be responsible for architecture, design, implementation, testing, and integration of the device drivers rolled into Ethernovia’s SDK. These drivers are built ground-up for safety critical automotive application. • Every team member is required to fit into a culture of safety and best development practices.
SkyPilot accelerates the world's most ambitious AI teams. Every hour they spend fighting infrastructure is an hour the frontier doesn't move — so SkyPilot turns fragmented compute across clusters into one optimized, highly available and easy-to-use pool: a single "AI supercomputer." SkyPilot (10k+ GitHub stars, 14M+ downloads) is deployed at 100s of companies — from Fortune 500s to top AI-natives like Abridge, Applied Compute, Mistral, Unconventional AI, H Company, and Nubank — with usage growing exponentially. Born in the UC Berkeley lab behind Spark and Databricks, our growing team includes top-tier talent from Databricks, Google, Berkeley, MIT, CMU, and Cornell.
Role Description SkyPilot exists because GPUs are scarce, expensive, and scattered — and the workloads that need them (pre-training, post-training, RL, high-throughput inference) push hardware to its limits. We're looking for an engineer to own the GPU and ML-systems layer that frontier AI teams run on: - Accelerator scheduling and utilization - The serving path - The integrations that make SkyPilot the fastest, most cost-efficient place to run demanding AI workloads A few points of GPU utilization here can save a team millions in compute and days on every training run. What you'll do - Own GPU scheduling, utilization and health: - How SkyPilot discovers, packs, and binpacks accelerator capacity across clouds and Kubernetes - Real-time GPU health monitoring and automatic failure recovery - Build optimizations for training and serving: - Enable large scale pre-training with node hot-swapping - Design storage systems for fast model checkpointing - Container migration, inference autoscaling and multi-cluster serving - Preemption handling and sandboxes for training, RL rollouts, and evals - Make the AI stack run great out of the box: - Deepen integrations with vLLM, PyTorch, Slime, and the frameworks teams use for pre-training and high-throughput inference Qualifications - Hands-on experience with GPU or accelerator systems and with ML training or inference infrastructure - Strong Python, and comfort reaching into systems-level and GPU-adjacent details - You care about squeezing most from the compute available to you - Experience operating large-scale training or high-throughput inference in production Requirements - Familiarity with the modern ML ecosystem (e.g. vLLM, PyTorch, CUDA, verl/slime) and workload-orchestration frameworks (e.g. Kueue, KAI, KServe) - You've done real ML-systems performance work - tell us about a bottleneck you hunted down (a stalled data pipeline, GPUs idling on a scheduling gap, communication you overlapped with compute) and what you measured before and after Benefits - Competitive compensation and equity - Comprehensive medical, dental, vision coverage for you and your dependents - The chance to work with some of the best minds in cloud, distributed, and AI systems — with significant autonomy and ownership - A front-row seat at the latest open-source infra startup from Berkeley (lineage: Databricks, Anyscale) - Gourmet lunch & dinner for the team to do their best work Company Description SkyPilot accelerates the world's most ambitious AI teams. Every hour they spend fighting infrastructure is an hour the frontier doesn't move — so SkyPilot turns fragmented compute across clusters into one optimized, highly available and easy-to-use pool: a single "AI supercomputer." SkyPilot (10k+ GitHub stars, 14M+ downloads) is deployed at 100s of companies — from Fortune 500s to top AI-natives like Abridge, Applied Compute, Mistral, Unconventional AI, H Company, and Nubank — with usage growing exponentially. Born in the UC Berkeley lab behind Spark and Databricks, our growing team includes top-tier talent from Databricks, Google, Berkeley, MIT, CMU, and Cornell.
NVIDIA has been transforming computer graphics, PC gaming, and accelerated computing for more than 25 years. It’s a unique legacy of innovation that’s fueled by great technology—and amazing people. Today, we’re tapping into the unlimited potential of AI to define the next era of computing. NVIDIA is committed to fostering an inclusive work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.
• Lead toolchain, build, code-health, and performance-workflow adoption projects across large software components. • Evaluate and deploy supported GCC and LLVM/Clang toolchains, compiler options, linkers, sysroots, and cross-compilation configurations. • Integrate modern toolchains and workflows into complex build systems and continuous-integration environments. • Establish useful Clang diagnostic builds and targeted sanitizer coverage in partnership with component owners. • Evaluate techniques such as link-time optimization, profile-guided optimization, AutoFDO, and BOLT on representative software. • Use profiling, PMU data, flamegraphs, and binary/source analysis to identify actionable performance and code-quality findings. • Build automation, wrappers, validation scripts, dashboards, and migration helpers where they improve adoption and repeatability. • Measure changes in runtime, code size, build time, launch latency, throughput, quality, or engineering velocity. • Drive complex blockers to the appropriate compiler, runtime, library, infrastructure, or component owner. • Document validated approaches as reusable playbooks for other engineering teams. • Communicate technical results and tradeoffs clearly to engineers and leadership.
At Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus. Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.
Role Description We are looking for an experienced Integration SME to lead the architecture, standardization, and integration of complex warehouse and manufacturing automation ecosystems. The ideal candidate will have deep expertise in integrating: - WMS - WES - WCS - SAP - ASRS - AMR/AGV - conveyors - robotics - pack-out automation - manufacturing execution systems The SME will work closely with business stakeholders, automation vendors, IT teams, and solution architects to define: - system boundaries - integration patterns - data ownership - real-time communication models - future-state architecture for automated facilities This role will be instrumental in establishing standardized integration frameworks and ensuring seamless interoperability across multiple automation platforms. Qualifications - 10+ years of experience in relevant fields - Experience in highly automated manufacturing or distribution environments - Prior experience with automotive, industrial manufacturing, logistics, or warehouse automation projects Requirements - Define end-to-end integration architecture across various systems - Design and standardize integration frameworks between warehouse software platforms and automation equipment - Define real-time event-driven communication models - Create standardized APIs and messaging patterns - Define responsibilities and interactions among WMS, WES, and WCS layers - Develop enterprise standards for integration architecture and messaging frameworks - Assess current-state systems and identify integration gaps - Provide guidance on SAP WM/EWM and third-party WMS - Lead architecture workshops and stakeholder reviews Benefits - Flexible work arrangements - Competitive benefits package, including medical, dental, vision, and 401(k)
Role Description This role provides first-contact remote technical support for network, server, and end-user systems. As the first point of contact for clients, you will be responsible for accurately creating and updating support tickets and coordinating communication with engineers when assistance is available. Team members interact regularly with end-users across diverse computing environments and must clearly communicate technical issues to both technical and non-technical audiences. Thrive seeks individuals with strong technical aptitude, excellent verbal and written communication skills, and a desire to learn and grow across all aspects of IT while delivering world-class support. - Communicate with customers via phone, email, and chat in a timely, courteous, empathetic, and professional manner, providing clear updates and case status throughout the resolution process. - Perform first response and initial triage of customer issues, troubleshooting single-user and system-impacting incidents and accurately documenting all actions in Thrive’s tools. - Perform rapid analysis of workstation-level incidents, identifying root causes and applying appropriate troubleshooting methodology. - Ask clarifying questions to fully understand client concerns and escalate issues to engineers when required due to time, complexity, or skill level. - Manage the daily prioritization, coding, and routing of service incidents and requests. - Follow Thrive's established best practices for task management. - Set and manage client expectations throughout the troubleshooting process, maintaining a focus on both prompt resolution and world-class customer service. - Develop a strong understanding of Thrive products and their integration into client environments to ensure efficient and effective issue resolution. - Work with and document diverse client computing environments, including unfamiliar workstation, server, and network configurations, to determine the fastest path to resolution. Qualifications - 2–3 years of IT support experience in a help desk or service desk environment; MSP experience preferred. - Experience with ticketing systems (e.g., ServiceNow), remote support tools (e.g., Kaseya, Ninja), and RMM platforms. - Proficiency supporting Windows 10/11, macOS fundamentals, Microsoft 365 (Outlook, Teams, OneDrive), and common line-of-business applications, including Office and Outlook configuration. - Working knowledge of Active Directory/Entra, mobile device configuration and troubleshooting, workstation hardware, printers, and peripherals. - Basic networking knowledge, including TCP/IP, DNS, and DHCP. - Strong customer service focus with the ability to clearly communicate technical concepts to non-technical users. - Excellent written and verbal communication, documentation, and time-management skills. - Ability to work independently and collaboratively in a team environment. - Availability to work after hours or participate in on-call rotations as required. Optional Qualifications - Willingness to visit nearby client sites when necessary, with the understanding that on-site visits may not always be required. Preferred Certifications - CompTIA A+ - CompTIA Network+ - Microsoft 365 Fundamentals (MS-900) - ITIL Foundation (v4) Benefits Thrive is committed to providing fair and equitable compensation practices for all employees and strive to provide competitive salaries that reflect the value and skills each team member brings to our organization. Salaries are determined according to the job's scope, market data, location, and the candidate’s qualifications, including experience and relevant education. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other legally protected status.
Self-described as the leading platform for search-powered solutions, Elastic helps organizations, their customers, and their employees find what they need faste
Role Description We are on the lookout for a Principal Software Engineer to join our Elasticsearch - Distributed Systems team and focus on how Elasticsearch provides scale, performance, and resilience, especially in the context of our Serverless offering. You will be tackling deep distributed systems challenges in how nodes in an Elasticsearch cluster communicate, and how data are indexed, allocated, and managed across nodes. What You Will Be Doing - Leveraging your deep distributed systems expertise to design, build, and operate core pieces of our next-generation Serverless Elasticsearch offering, directly impacting the experience of customers worldwide. - Improving Elasticsearch’s components that support concurrent and consistent indexing across multiple machines. - Maintaining our cluster coordination system to keep performance high even though nodes come and go from the cluster and data moves around, while maintaining the safety and liveness properties of the system as a whole. - Pushing the limits on the number of shards, nodes, and petabytes that Elasticsearch can handle today. - Looking into all kinds of issues, including performance or concurrency issues, and proposing solutions. - Supporting our support engineers with the harder problems. - Owning operational investigations end-to-end, until performance or stability issues are successfully resolved. Qualifications - You have a deep background in distributed systems and consensus algorithms. - You have strong skills in core Java and are conversant in the standard library of data structures and concurrency constructs, as well as newer language features. - You have a deep technical proficiency in algorithms. - You have experience building large-scale distributed systems, rather than making use of off-the-shelf services. - You have experience building and debugging complex features with a broad impact, running on multiple machines. - You are able to own projects from beginning to end. This covers both technical design and working with others to develop needed components. - You have experience managing projects involving multiple engineers. - You have a proven track record of using AI to accelerate development, debug complex systems, and optimize code, while still owning the final outcomes. - You possess the ability to collaborate across functions and teams and seamlessly transition between different projects, codebases, or teams based on business priorities. - You can work autonomously, drive decisions and results in a distributed team by leveraging asynchronous, direct, and transparent communication. Bonus Points - Data stores - Search, analytics, Lucene - Strong knowledge of the JDK - Asynchronous event-driven network frameworks such as Netty Compensation - Compensation for this role is in the form of base salary. This role does not have a variable compensation component. - The typical starting salary range for new hires in this role is $133,100 — $210,600 USD. - In select locations (including Seattle WA, Los Angeles CA, the San Francisco Bay Area CA, and the New York City Metro Area), an alternate range may apply: $159,900 — $252,900 USD. - An employee's position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, performance, and business or organizational needs. - Elastic believes that employees should have the opportunity to share in the value that we create together for our shareholders. Therefore, in addition to cash compensation, this role is currently eligible to participate in Elastic's stock program. - Our total rewards package also includes a company-matched 401k with dollar-for-dollar matching up to 6% of eligible earnings, along with a range of other benefits offered with a holistic emphasis on employee well-being. Additional Information - We Take Care of Our People - As a distributed company, diversity drives our identity. - Competitive pay based on the work you do here and not your previous salary. - Health coverage for you and your family in many locations. - Ability to craft your calendar with flexible locations and schedules for many roles. - Generous number of vacation days each year. - Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service. - Up to 40 hours each year to use toward volunteer projects you love. - Embracing parenthood with a minimum of 16 weeks of parental leave.
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.
Role Description We are seeking a Contact Center Systems Engineer with 3-5 years of experience supporting, administering, and optimizing cloud contact center platforms. This individual will play a key role in driving AI and automation initiatives, improving customer engagement channels, and enhancing workforce management capabilities. The ideal candidate will have a blend of engineering and administration experience, including: - Configuring contact center technologies - Supporting integrations - Troubleshooting platform issues - Implementing AI-driven solutions that improve both the customer and agent experience Key Responsibilities - Support and administer cloud-based contact center platforms, including configuration, maintenance, and optimization. - Lead AI and automation initiatives utilizing tools such as Talkdesk Copilot, Autopilot, and other conversational AI solutions. - Design, implement, and enhance automated workflows to improve operational efficiency. - Support the rollout and optimization of chat and digital engagement channels. - Configure and maintain routing logic, call flows, IVRs, queues, and agent experiences. - Partner with business and operations teams to identify opportunities for process automation and customer experience improvements. - Assist with workforce management initiatives, including reporting, forecasting, staffing, and scheduling optimization. - Perform system troubleshooting, root cause analysis, and issue resolution across contact center technologies. - Monitor platform performance and implement enhancements based on business needs. - Develop technical documentation, best practices, and process workflows. - Support system integrations with CRM and third-party applications. Qualifications - 3-5 years of experience supporting or engineering cloud contact center solutions. - Experience administering and configuring contact center platforms such as Talkdesk, Genesys, Five9, NICE CXone, Amazon Connect, or similar technologies. - Experience with AI-driven customer service solutions, automation platforms, chatbots, or conversational AI. - Understanding of contact center architecture, call routing, IVR design, and omnichannel customer engagement. - Experience troubleshooting system issues and supporting production environments. - Knowledge of APIs, integrations, and system connectivity concepts. - Strong analytical, problem-solving, and communication skills. Preferred Qualifications - Experience supporting Talkdesk Copilot, Autopilot, or similar AI-powered customer service tools. - Workforce Management (WFM) experience including forecasting, scheduling, and performance optimization. - Experience supporting CRM integrations such as Salesforce. - Knowledge of reporting and analytics platforms. - Experience in customer service technology transformation projects. Ideal Candidate - 3-5 years of engineering experience within a contact center or customer experience environment. - Comfortable handling both technical engineering work and day-to-day platform administration. - Strong problem solver who enjoys improving processes through automation and AI. - Organized, detail-oriented, and capable of working with both technical and business stakeholders. Job Type & Location This is a Contract position based out of Atlanta, GA. Pay and Benefits The pay range for this position is $45.00 - $50.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Jul 31, 2026.
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