Role Description
As a lead Systems Support Engineer you will play a critical role in guaranteeing the operational efficiency, stability and availability of intricate application systems. Beyond individual contributions, you will lead the team to achieve operational success while enhancing proficiency in incident management and DevOps. You will engage directly with clients, bringing a client-facing perspective to problem-solving. A strategic viewpoint will play a key role in formulating and delivering inventive solutions that leave a lasting impact on both the team and our clients.
Job Responsibilities
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Understand complex application systems and debug business-impacting issues.
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Utilize incident management processes and tools, application monitoring metrics, and tooling to generate reports and take corrective actions.
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Leverage knowledge of different logging techniques for alerting, monitoring, and identifying the root cause of incidents.
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Follow standards and best practices to ensure operational efficiencies, stability, and availability of the system.
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Lead the planning and execution of system upgrades, migrations, and maintenance activities, minimizing downtime and disruption.
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Use continuous delivery practices to evolve and support high-quality software, delivering value to end customers early.
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Efficiently use DevOps tools and practices to deploy and run software.
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Act as a mentor for less-experienced peers through technical knowledge and leadership skills.
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Apply the latest technology thinking from our Technology Radar to solve client problems.
Qualifications
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Experience in programming languages such as Java or .Net, and a good understanding of a scripting language like Python or Powershell.
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Good understanding of cloud platforms such as AWS, Azure, or GCP.
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Experience with application monitoring tools like DataDog, Prometheus, or Grafana.
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Experience with relational or non-relational databases.
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Experience with CI/CD tools like Jenkins, Github, Actions, Buildkite, or Azure pipelines.
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Strong debugging and triaging skills to troubleshoot code effectively.
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Ability to ensure high-quality and well-tested deliverables, including bug fixes and enhancements.
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Conduct system performance analysis, identify bottlenecks, and implement optimization strategies.
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Ability to perform predictive analysis and proactively identify issues with development teams.
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High-level understanding of various architectures such as monolithic, N-tier, layered, microservices, and serverless.
Requirements
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Enjoy influencing others and advocate for technical excellence while being open to change.
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Good communication and articulation skills.
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Presence in the external tech community, sharing expertise through speaking engagements, open source contributions, blogs, etc.
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Resilient in ambiguous situations and able to approach challenges from multiple perspectives.
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Ability to influence clients on various processes including incident management and support levels.
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Advocate for and implement cloud best practices in resource optimization, monitoring, and alerting.
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Advocate for security best practices and their implementation.
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Comfortable with Agile methods, such as Scrum or Kanban.
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Willing to be part of a rotation- and need-based 24x7 available team and handle multiple engagements.
Benefits
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No one-size-fits-all career path; development is tailored to individual goals.
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Support through interactive tools, numerous development programs, and collaborative teammates.
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Value in helping each other grow and empowering employees in their career journeys.
Company Description
Thoughtworks is a dynamic and inclusive community of bright and supportive colleagues who are revolutionizing tech. As a leading technology consultancy, we’re pushing boundaries through our purposeful and impactful work. For 30+ years, we’ve delivered extraordinary impact together with our clients by helping them solve complex business problems with technology as the differentiator. Bring your brilliant expertise and commitment for continuous learning to Thoughtworks. Together, let’s be extraordinary.
