• Lead business and functional requirements to Sales/Experience Cloud standard features and functionality while defining and prioritizing scoping • Capture requirements from business users pertaining to the implementation of SFDC Sales Cloud and Experience Cloud • Meet with business leaders, decision-makers, and end users to define business requirements and systems goals • Facilitate discussions among business owners to understand problem statements and gather requirements • Translate business requirements into functional and technical designs for the engineering team

• Install, configure, and maintain Mitel Unify OpenScape VoIP platforms at Government facilities worldwide. • Configure users, devices, licensing, server hardware, operating system images, and system updates. • Configure network infrastructure including IP addressing, VLANs, domains, and related network services. • Configure and troubleshoot SIP trunking utilizing Cisco CUBE, Cisco Dial Peers, and related VoIP technologies. • Implement system security hardening in accordance with DoD cybersecurity requirements, including STIGs, FIPS, and other security controls. • Integrate the Mitel Unify Xpert application with Government-provided Land Mobile Radio (LMR) systems. • Install, configure, troubleshoot, and support Government radio platforms including PRC-117G, Motorola APX7500/APX8500, and Motorola CM300/CM350 series radios. • Administer virtualization environments utilizing VMware vSphere/ESXi and Red Hat KVM. • Install, configure, and maintain Linux operating systems including SUSE, Debian, and Ubuntu. • Travel worldwide to support customer installations, upgrades, maintenance, and technical support activities.

• Lead the technical architecture, modernization, and continuous improvement of the Grants.gov platform and related solutions. • Collaborate with federal stakeholders, product teams, engineers, security specialists, and operations personnel to design scalable, secure, and highly available solutions. • Provide architectural leadership for system enhancements, cloud-based services, integrations, security compliance, and operational excellence. • Lead the development and maintenance of enterprise, solution, application, integration, and platform architectures. • Design scalable, highly available, secure, and resilient application and infrastructure solutions. • Define architecture roadmaps, modernization strategies, and technical recommendations. • Collaborate with development, operations, security, and cloud teams to ensure architectural alignment. • Evaluate and recommend emerging technologies and operational improvements. • Provide technical oversight for system-to-system integrations, APIs, and application workflows. • Support architecture governance processes and compliance with federal architecture standards. • Participate in incident investigations, capacity planning, and technology risk assessments. • Support cybersecurity and privacy initiatives, including Authority to Operate (ATO) activities. • Present technical concepts and architecture recommendations to stakeholders. • Develop architecture artifacts, technical management plans, and executive-ready presentations.

• Lead a recurring, cross-functional technical working group supporting OCI migration planning, interface readiness, testing, and cutover activities • Serve as a primary coordination point among engineering teams, product owners, program management offices, vendors, and external stakeholders responsible for MHS GENESIS boundary, or B-side, systems • Define and communicate stakeholder roles, responsibilities, dependencies, milestones, and completion criteria for assigned interfaces and boundary systems • Develop and maintain integrated interface plans, schedules, readiness criteria, action items, risks, issues, and dependencies across production and non-production environments • Prioritize and coordinate line-of-sight testing, connectivity verification, interface validation, and operational-readiness activities in preparation for OCI migration and cutover events • Assess existing interfaces and integration dependencies to identify migration impacts, technical gaps, compatibility concerns, and potential risks to system interoperability • Develop, review, and maintain Interface Control Documents, interface design specifications, data-flow diagrams, technical requirements, configuration documentation, and operational runbooks • Ensure interface documentation accurately captures source and target systems, data elements, message flows, connectivity requirements, transformation rules, security requirements, error-handling procedures, and operational dependencies • Coordinate interface design, configuration, implementation, testing, deployment, and post-deployment validation activities throughout the migration lifecycle • Support the development and execution of interface test plans, validation procedures, defect-management processes, and production-readiness assessments • Analyze test results and technical issues, facilitate defect triage, and coordinate corrective actions with development, infrastructure, cybersecurity, database, application, and vendor teams • Verify that interfaces and boundary systems meet established technical, performance, security, availability, and operational-readiness requirements before deployment • Support cutover planning, including interface sequencing, implementation procedures, rollback plans, production verification, and post-cutover stabilization activities • Provide technical input during architecture reviews, design reviews, technical interchange meetings, configuration-management boards, and migration-readiness reviews • Translate complex technical requirements, system dependencies, and migration impacts into clear, actionable information for technical and non-technical stakeholders • Collaborate with product owners, systems engineers, solution architects, cloud engineers, developers, testers, cybersecurity personnel, and subject-matter experts to resolve interface and integration challenges • Work within an Agile engineering environment and provide regular status updates, technical recommendations, risk assessments, and decision-support information to program leadership • Promote consistent interface engineering practices, documentation standards, validation methods, and configuration-management processes across participating teams • Support the sustainment and continuous improvement of interfaces following deployment, including troubleshooting, performance monitoring, root-cause analysis, and implementation of corrective actions