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• Assist with development and configuration related tasks in support of ServiceNow implementation • Develop, configure, test, and deploy solutions for backlog items • Create and enhance complex Service Catalog items • Maintain the Knowledge Base (KB) structure for governance and usability • Perform full lifecycle implementation tasks, including configuration, system integration, testing, and solution design • Create, configure, and maintain service now reports and dashboards • Author clear technical and process documentation utilizing the ServiceNow Knowledge Base module • Collaborate effectively with technical teams and business stakeholders
Title: ServiceNow Architect Location: Remote, USA Job Description: Remote Full Time Experienced Bright Vision Technologies is a forward-thinking software development company dedicated to building innovative solutions that help businesses automate and optimize their operations. We leverage cutting-edge technologies to create scalable, secure, and user-friendly applications. As we continue to grow, we’re looking for a skilled ServiceNow Architect to join our dynamic team and contribute to our mission of transforming business processes through technology. This is a fantastic opportunity to join an established and well-respected organization offering tremendous career growth potential. ServiceNow Architect Job Title: ServiceNow Architect Location: 100% Remote (Continental United States) Position Type: In-house Bright Vision Technologies SOW engagement (no third-party client or vendor) Experience: 8+ years Salary: 100k - 150k Sponsorship: No new H1B sponsorship available. H1B transfers welcomed for qualified candidates. Employment Type: Full-time, direct W2 with Bright Vision Technologies (no C2C, no 1099, no third-party) Engagement: Long-term, multi-year, aligned to the Bright Vision SOW delivery roadmap Compensation: Competitive base salary commensurate with experience, plus benefits. Employment Terms & Visa Policy This is a 100% remote, full-time, direct W2 position with Bright Vision Technologies. This role is part of Bright Vision Technologies’ in-house Statement of Work (SOW) engagement. The client, end customer, and employer for this position is Bright Vision Technologies — there is no third-party client, vendor, or implementation partner involved. We do not engage in C2C, 1099, or third-party arrangements for this role. BUT STRICTLY NO C2C/1099/3RD PARTY COMPANIES. ALL OUR ROLES ARE W2 AND NO 3RD PARTY BROKERING PLEASE. Candidates must be willing to work directly as a full-time W2 employee of Bright Vision Technologies and contribute to our in-house SOW deliverables. No new H1B sponsorship is available for this role. However, candidates who are currently on a valid H1B visa and require a transfer are welcome to apply. We will support H1B transfers for qualified candidates. For every role, a technical coding assessment is mandatory. Please apply only if you are confident in your technical abilities and hands-on experience. Job Summary We are seeking a ServiceNow Architect to lead the design, governance, and long-term evolution of our ServiceNow platform across ITSM, ITOM, HRSD, CSM, SecOps, and custom applications. The role combines deep platform mastery with enterprise architecture judgment, driving standards for data, integration, security, and customization that keep the platform scalable, maintainable, and aligned with business priorities. The ideal candidate has architected ServiceNow at enterprise scale, can confidently shape multi-year roadmaps, and brings strong influence across engineering, business, and executive stakeholders. Key Responsibilities - Define ServiceNow platform architecture spanning ITSM, ITOM, HRSD, CSM, SecOps, GRC, and custom application domains. - Lead architecture reviews, design approvals, and governance for changes across ServiceNow modules. - Establish standards for data model usage, custom-table creation, scoped applications, and CMDB design. - Drive CMDB strategy including discovery, service mapping, identification rules, and data quality programs. - Architect integrations with enterprise systems via IntegrationHub, MID Servers, REST/SOAP APIs, and event-driven patterns. - Design platform-wide security, role models, and ACL strategies that balance functionality with least-privilege principles. - Lead major platform upgrades, release management cycles, and platform health initiatives, planning safe rollouts, coordinating across teams, and driving improvements that keep the platform stable and current over time. - Establish reusable patterns for workflow design, Flow Designer adoption, and minimization of unnecessary customization. - Drive performance, scalability, and instance-health improvements across the platform, using telemetry and load patterns to identify bottlenecks, prioritize the most impactful changes, and validate outcomes empirically. - Partner with business stakeholders to translate process needs into ServiceNow capabilities with appropriate trade-offs. - Mentor developers, admins, and tech leads on ServiceNow best practices. - Coordinate with security and compliance teams to ensure the platform meets regulatory obligations. - Produce high-quality architecture artifacts — context diagrams, sequence diagrams, decision records, and reference designs — that capture key technical decisions clearly enough to be understood months or years later. - Stay current with ServiceNow roadmap, Now Assist / AI features, and broader platform evolution. Required Qualifications - Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related field. - Eight or more years of ServiceNow experience, with significant time in architecture or technical leadership roles. - Deep expertise across multiple ServiceNow modules. - Strong understanding of the ServiceNow data model, scripting, scoped apps, and platform internals. - Hands-on experience with IntegrationHub, REST APIs, and complex integration scenarios. - Experience designing CMDB, discovery, and service mapping implementations. - Strong understanding of platform security, ACLs, and role design at scale. - Experience leading major upgrades and release planning. - Excellent communication and stakeholder management skills. - ServiceNow CTA, CIS, or CSA certifications. Preferred Qualifications - ServiceNow Certified Technical Architect (CTA) credential. - Experience with Now Assist, GenAI Controller, or AI-driven ServiceNow features. - Exposure to multi-instance, multi-region ServiceNow deployments. - Experience integrating ServiceNow with major SaaS platforms (Workday, Salesforce, SAP). - Familiarity with HAM Pro, SAM Pro, or App Engine Studio.
We provide the framework to build solid foundations that allow you to leverage and grow your revenue and capabilities.
• Responsible for the design, configuration, development, and implementation of ServiceNow-based enterprise solutions supporting IT Service Management (ITSM), case management, workflow automation, and digital service delivery • Ensures delivery of scalable, secure, and compliant solutions aligned with customer’s enterprise architecture, cybersecurity standards, and business objectives • Provides technical expertise across the full project lifecycle, including platform configuration and customization, integrations, data migration, DevSecOps alignment, IAM integration, testing, deployment, and environment management • Supports proof-of-concept efforts, evaluates technical alternatives, mitigates implementation risks, and ensures adherence to ServiceNow best practices, governance standards, and change management processes • Collaborates closely with business and technical stakeholders to ensure solution quality, performance optimization, and long-term platform sustainment • Responsible for designing detailed technical solutions to achieve project goals and ensures alignment of individual software projects with overall business strategy and technology standards • Provides recommendations and roadmaps for proposed solutions and performs design, debug, and performance analysis on solutions • Documents and share best practice knowledge for new solutions and advocates for process improvements and helping develop solutions providing technical leadership to a team throughout the project lifecycle • Develops proof-of-concept projects to validate proposed solutions, reviews and validates solutions designs from other team members • Collaborates closely with development teams to oversee solution implementation • Evaluates project constraints to identify alternatives, mitigate risks, and potentially re-engineer processes • Acts as a liaison between technical and non-technical stakeholders • Prepare detailed specifications for application builds • Assist with user story creation and grooming • Responsible for coding, testing, debugging, and creating technical documentation • Technical knowledge and responsibility of all phases of applications systems analysis and programming • Understands the business or function for which the application is designed • Instructing, directing, and checking the work of other technical team members • Adept at developing front-end portals, and back-end console development • Experience with programming languages and databases including PHP, HTML, CSS, JavaScript, and JSON • Experience building scoped applications
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.
Role Description The ServiceNow Product Owner contributes to the growth, effectiveness, and profitability of the organization by leading the vision, development, and operational excellence of our ServiceNow platform as a service for multiple customers, both internal and external. The Product Owner is a strategic and execution-focused individual who balances business priorities with sound architectural design and governance, adhering to out of box best practices while ensuring scalable and high-quality service delivery across domains. The Product Owner may also be assigned to client engagements as a billable technical resource, requiring experience in solution consulting for ServiceNow and familiarity with a wide range of technologies. This role supports consulting revenues ranging between $5M and $10M annually. Strategic Leadership - Define and evolve the ServiceNow product vision and roadmap to support multi-tenant MSP operations. - Champion domain separation strategy to ensure secure, scalable customer environments. - Align platform capabilities with ITIL best practices and OOB functionality to minimize customization and maximize maintainability. - Work with members of the management team to understand project and business priorities and schedule work with development staff based on those priorities. - Exercise influence at many levels of the organization up to the Director Level. - Serve as a role model by promoting and demonstrating commitment to practice methodologies, processes, and standards for both TEKsystems Global Services and industry-wide, recommending process improvements when necessary. - Lend expertise to internal IT teams and task forces as well as other IT projects/programs. Product Development & Delivery - Own the backlog and prioritize features, enhancements, and fixes across multiple customer domains. - Collaborate with architects, developers, and QA teams to ensure timely and high-quality releases. - Ensure ServiceNow projects/engagements are delivered with the highest quality, on time, and on budget. - Provide input to practice methodologies, standards, and leading practices. - Monitor and manage adherence to methodologies and standards to ensure activities occur as planned. - Provide support in solution phases of sales engagement life cycle or in project planning phases. - Provide project level of effort and cost estimation. Operational Excellence - Oversee daily platform operations, ensuring SLAs, KPIs, and documented support processes are met. - Partner with support and service delivery teams to resolve incidents and implement continual service improvements. - Monitor platform health, usage, and performance across customer domains. - Proactively anticipate problems; define the problem; identify possible causes; work with team to identify solutions; select and implement the most appropriate solution. - Make key decisions based upon input from teams; solid understanding of IT Services principles; firm and business objectives and needs analysis. Stakeholder Engagement - Act as the primary liaison between internal teams and external customers for platform capabilities and roadmap. - Translate business needs into technical requirements and ensure alignment with platform strategy. - Provide regular updates to leadership on product performance, risks, and opportunities. Qualifications - ServiceNow Certified System Administrator - BA or BS degree in a related field - Minimum 5 years ServiceNow product ownership, platform management, or solution architecture - Minimum 5 years experience building, integrating, and delivering enterprise-wide solutions - Proven ITSM product/solution development management experience - Practical, hands-on experience with various versions of the ServiceNow platform - Strong Implementation experience on all core modules of the IT Service management product Requirements - ServiceNow Certified Implementation Specialist (preferred) - Certified Master Architect or Certified Technical Architect preferred - ITIL foundations certification - MS degree - Work experience in professional services and consulting - Experience working in an MSP or multi-customer environment - Experience with several of the following ServiceNow products including: ITSM, ITOM, Virtual Agent, Integration Hub, AppEngine, SAMPro, HAMPro, FSM, CSM, HRSD, SPM, and IRM. - Experience with NOW Assist AI development and configuration. - Experience configuring tables, forms, views, workflows, notifications to deploy and automate IT and business services delivered. - CMDB experience with multiple sources of data including ServiceNow Discovery, Integrations with other tools, and data imports. Service Mapping experience is also a plus. - ServiceNow Integration experience with multiple of the following: Email, JDBC, JSON, LDAP, SOAP, REST, SCCM, SCOM, SMS, SSO - SAML 1.1, SSO - SAML 2.0, OpenID, Digest Authentication, ODBC, Data Export, CTI. - Practical knowledge of web-based development languages; specifically JavaScript, Ajax, HTML, CSS, and ServiceNow API's, Web Services. - Proposal and/or Statement of Work development experience. Benefits - Medical, Dental, and Vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life and AD&D for employee and dependents) - Short and Long-Term Disability - Health Spending Account (HSA) - Transportation Benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Job Type & Location This is a Permanent position based out of Baltimore, MD. Pay and Benefits The pay range for this position is $148,200.00 - $222,400.00/yr. We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification. Additional earnings may be available through incentive programs like annual bonuses, profit sharing, etc. Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Jun 30, 2026.
Solving big problems, building trust in society, and empowering our clients to shape the future.
• Lead end-to-end ServiceNow initiatives by partnering with clients, executives, and end users to elicit, analyze, and validate complex business requirements, and translate them into scalable ServiceNow solutions. • Drive requirements strategy and solution design, ensuring alignment between business objectives and ServiceNow platform capabilities across modules such as ITSM, SPM, GRC, and App Engine. • Facilitate workshops and stakeholder engagements to assess current-state processes, identify pain points, and define optimized future-state workflows and operating models. • Serve as the functional lead and trusted advisor to both business and technical teams, guiding solution architecture decisions and ensuring best practices are applied. • Collaborate closely with development teams to design, configure, and implement ServiceNow applications, ensuring requirements are clearly understood and successfully delivered. • Translate complex functional needs into technical specifications, user stories, and acceptance criteria, ensuring clarity and traceability throughout the delivery lifecycle. • Oversee and support testing activities, including UAT planning, execution, defect management, and validation of business outcomes. • Develop and deliver training and change management materials, ensuring successful user adoption and knowledge transfer. • Create and maintain high-quality deliverables, including process maps, solution design documents, roadmaps, and executive-level communications. • Provide continuous improvement recommendations by conducting system assessments and leveraging deep knowledge of ServiceNow capabilities and emerging platform innovations. • Actively stay current with ServiceNow releases, features, and industry trends, bringing forward innovative ideas to enhance client solutions. • Mentor junior analysts and contribute to practice development, including methodology refinement and knowledge sharing.
Lumen Technologies is self-described as a global company of 40,000+ professionals empowering businesses, government, and communities to “produce amazing things.” Driven by the
Role Description Lumen is looking for a Senior Lead ServiceNow Administrator with strong platform expertise and a passion for growing into a development-focused career. You will support ServiceNow platform operations, contribute to integration efforts, and collaborate across teams to implement scalable solutions. This role offers opportunities to expand development skills while maintaining platform health and administrative excellence. Location: This is a remote opportunity open to candidates located anywhere in the U.S. Main Responsibilities - Perform core ServiceNow administration tasks including instance cloning, security configuration, user and role management, and platform setup. - Manage update set promotion across development, testing, and production environments. - Apply patches and maintain ServiceNow instances to ensure stability, performance, and compliance. - Support ServiceNow platform health through proactive monitoring and maintenance. - Collaborate with cross-functional teams to support administrative functions and ensure smooth operations. - Assist in designing and implementing integrations between ServiceNow and external systems. - Contribute to building and maintaining bi-directional integrations using tools such as IntegrationHub, MID Servers, Scripted REST APIs, and REST Messages. - Troubleshoot platform issues, including investigating errors and anomalies, often requiring analysis and resolution within ServiceNow configurations and workflows. - Participate in integration efforts using technologies like APIGEE and Kafka, with mentorship and guidance from senior developers. - Document platform configurations and integration workflows. - Engage in continuous learning to grow ServiceNow development capabilities. Qualifications - 5+ years of hands-on ServiceNow administration experience. - Familiarity with ServiceNow development concepts and eagerness to grow into a developer role. - Experience or familiarity with diagnosing and resolving issues in ServiceNow environments, including error tracing and platform debugging. - Solid understanding of REST APIs, OAuth, and web technologies. - Expertise in JavaScript is required. - Expertise in ServiceNow’s scoped applications is a plus. - Experience with MID Server setup and configuration. - Strong knowledge of ServiceNow’s data models and CMDB. - Experience in the ServiceNow CSM and FSM modules. - Strong problem-solving skills and attention to detail. - Ability to collaborate effectively across teams. - Ability to mentor new and aspiring ServiceNow Administrators. - Ability to obtain United States Security Clearance upon hire. Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. - $132,232 - $176,310 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, WY - $138,844 - $185,124 in these states: CO, HI, MI, MN, NC, NH, NV, OR, RI - $145,456 - $193,940 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, WA Benefits - Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.
Let's Work Together! Working with Experienced Professionals can all make the difference!
• Configuration of Armis solutions within ServiceNow platform • Support user provisioning and access certification processes • Develop and maintain integrations between ServiceNow Modules and third-party tools • Enhance automation and orchestration workflows using ServiceNow Flow Designer and Security Orchestration Automation and Response (SOAR) • Develop scripts, custom applications and workflow automation within ServiceNow to extend IRM and SecOps capabilities • Map Armis asset intelligence into ServiceNow data models, CI classes, ownership models, reconciliation patterns, and risk workflows • Assist in conducting client stakeholder workshops, participate in requirements gathering and documentation • Develop governance processes for human and non-human identities • Troubleshoot and resolve issues related to ServiceNow functionalities and integrations • Assist in creating and conducting product demos to stakeholders for the purpose of client discovery and or product training efforts • Establish trusted client relationships and advise clients on their business needs • Configure authorization visibility dashboards and access analytics reporting • Configure Armis platform settings, asset classifications, dashboards, reports, policies, alerting logic, exposure views, and use-case-specific workflows • Validate that Armis deployments align to client business outcomes, such as asset visibility, CMDB enrichment, OT visibility, vulnerability prioritization, incident response readiness, cyber insurance support, and audit evidence. • Develop direct system testing and validation procedures and documentation • Develop test plans to address specifications and requirements • Conduct testing and support deployment of identity security solutions • Assist Templar Shield clients with developing, implementing, and strengthening identity security programs • Participate in the installation, implementation, configuration, and support of ServiceNow system components • Comply with established Software Development Lifecycle (SDLC) and or Agile method for design and development of various solutions on the identity security platform to ensure all efforts are coordinated and controlled • Assist in soliciting and managing to completion feedback from requestors on quality, timeliness, and effectiveness of ServiceNow implementations against business and functional requirements • Stay up to date with the latest cybersecurity threats, vulnerabilities, and updates to the ServiceNow platform as well as identity security modules • Research and evaluate available identity security platforms to meet customer requirements • Support internal sales and client account teams in identifying new business opportunities • Support in the creation of proposals, effort, and cost estimates and submit responses to Request for Proposals (RFP's) • Assist in sales pursuits and proposals and assist growing Templar Shield practice areas • Work closely with dispersed resources throughout multiple cities and countries • Participate in development of training curriculum and course content • Travel as needed based on the project and business development requirements
GovCIO is a service-disabled-veteran-owned small business (SDVOSB) that offers technology services to improve business performance for government organizations.
Role Description GovCIO is currently hiring for ServiceNow developers to support on-going application development efforts for the Department of Homeland Security (DHS). This role will be responsible for executing on custom application development within the ServiceNow platform alongside an agile development team with additional developers, business analysts, and quality assurance personnel. This role will also support dashboard development and reporting based on data from ServiceNow applications. This role will be a fully remote position. - Develop, maintain, and expand a set of custom-developed ServiceNow applications utilizing the Now Platform. - Develop front and back-end components connected to a blended technology stack and focus on interconnecting these ServiceNow functions into legacy systems. - Support dashboard development and metrics creation based on data within ServiceNow applications. - Rapidly deliver both lightweight back-end services and front-end public-facing web stack. - Diagnose and troubleshoot production application issues. - Promote and drive innovation in technologies, processes, and tools. - Work with Product Owners and Scrum Teams in requirements decomposition, backlog refinement, and breakdown of user stories and tasks. - Interaction with stakeholders in support of the Product Owner. - Use unit and integration testing to ensure systems are defect-free. - Interface with internal and Government management personnel. Qualifications - Bachelor's Degree - 8+ Years of work experience - 4+ years of development experience - 2+ years' experience in ServiceNow and the Now Platform - ITSM, App Engine and/or Integration Hub - Must be a U.S. Citizen - Must be able to design, discuss, and document system strategies for platforms, applications, and networks - Experience writing both unit and end-to-end automated tests. - Proficient with Jira and GitHub Requirements - ServiceNow development and the Now Platform including ITSM, App Engine, Integration Hub, Mobile Studio, and Automated Test Framework - JAVA development experience - ServiceNow Certification (Certified System Administrator or Application Developer) - Ability to obtain and maintain a DHS clearance. (US Citizenship required) Posted Salary Range USD $120,000.00 - USD $130,000.00 /Yr.
• Develop quality software and web applications • Analyze and maintain existing software applications • Design highly scalable, testable code • Discover and fix programming bugs • 3rd party integration development (REST, SOAP, mid servers, etc) • Write/create custom business rules, client scripts, script includes, UI policies, ACL’s, UI scripts • Work independently with customers on implementations and remote services • Troubleshoot basic configuration/script issues • Attend requirements review and validation sessions as needed • Participate in SCRUM calls • Utilize strong written and verbal communication skills • Stay on time and on task with assigned customer work
Accelerating business channel growth through digital experiences, modern cloud architectures, and agile methodologies.
Role Description Zaelab is seeking a skilled ServiceNow Configuration Engineer to join our dynamic team. In this role, you will be responsible for configuring, implementing, and maintaining ServiceNow solutions that support complex business processes, with a particular focus on ServiceNow Order Management (SOM) and order fulfillment workflows. You will collaborate closely with cross-functional teams to gather requirements, design system configurations, and deliver high-quality solutions that meet business needs. - Configure and customize ServiceNow modules and applications, with a focus on ServiceNow Order Management (SOM), workflow automation, and fulfillment processes. - Design, develop, and test ServiceNow workflows, business rules, client scripts, UI policies, and Flow Designer automations. - Support the implementation and enhancement of Lead-to-Cash and Order-to-Cash business processes within the ServiceNow platform. - Integrate ServiceNow with enterprise systems including CRM, CPQ, ERP, and fulfillment platforms. - Manage ServiceNow platform administration tasks, including user roles, permissions, and platform updates. - Create and maintain technical documentation for configurations, integrations, and processes. - Provide support and troubleshooting for ServiceNow issues and platform enhancements. - Work closely with stakeholders to understand business requirements and translate them into scalable technical solutions. - Assist in developing best practices and standards for ServiceNow configuration and platform governance. - Participate in planning, estimation, testing, and review activities within an Agile delivery environment. Qualifications - Bachelor’s degree in Computer Science, Information Technology, or related field. - 2+ years of hands-on experience configuring and administering ServiceNow platforms. - Proficiency in ServiceNow development tools including workflows, business rules, client scripts, and UI policies. - Experience integrating ServiceNow with other enterprise applications via REST/SOAP APIs. - Strong understanding of ITSM processes and best practices. - Excellent problem-solving skills and attention to detail. - Effective communication skills to work with technical and non-technical stakeholders. - Experience working in Agile/Scrum environments preferred. - ITIL Foundation certification is a plus. Benefits - Unlimited Vacation/PTO - Fully remote and distributed teams - Paid Parental Leave - Ongoing training and education opportunities - 0% Bureaucracy Culture - Focus is on responsibilities, not title Company Description Zaelab is proud to be an equal-opportunity employer. We are committed to providing accommodations. If you require accommodation, we will work with you to meet your needs. We use AI-based tools to support the initial review of applications. Rest assured, our People Ops team carefully reviews all applications and makes the final decisions on candidate progression.
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ServiceNow, ITSM, SOAP, Cyber Security, SDLC, Angular
