• Develop quality software and web applications • Analyze and maintain existing software applications • Design highly scalable, testable code • Discover and fix programming bugs • 3rd party integration development (REST, SOAP, mid servers, etc) • Write/create custom business rules, client scripts, script includes, UI policies, ACL’s, UI scripts • Work independently with customers on implementations and remote services • Troubleshoot basic configuration/script issues • Attend requirements review and validation sessions as needed • Participate in SCRUM calls • Utilize strong written and verbal communication skills • Stay on time and on task with assigned customer work

• Configure and customize ServiceNow modules and applications, with a focus on ServiceNow Order Management (SOM), workflow automation, and fulfillment processes. • Design, develop, and test ServiceNow workflows, business rules, client scripts, UI policies, and Flow Designer automations. • Support the implementation and enhancement of Lead-to-Cash and Order-to-Cash business processes within the ServiceNow platform. • Integrate ServiceNow with enterprise systems including CRM, CPQ, ERP, and fulfillment platforms. • Manage ServiceNow platform administration tasks, including user roles, permissions, and platform updates. • Create and maintain technical documentation for configurations, integrations, and processes. • Provide support and troubleshooting for ServiceNow issues and platform enhancements. • Work closely with stakeholders to understand business requirements and translate them into scalable technical solutions. • Assist in developing best practices and standards for ServiceNow configuration and platform governance. • Participate in planning, estimation, testing, and review activities within an Agile delivery environment.

Role Description Zaelab is seeking a skilled ServiceNow Configuration Engineer to join our dynamic team. In this role, you will be responsible for configuring, implementing, and maintaining ServiceNow solutions that support complex business processes, with a particular focus on ServiceNow Order Management (SOM) and order fulfillment workflows. You will collaborate closely with cross-functional teams to gather requirements, design system configurations, and deliver high-quality solutions that meet business needs. - Configure and customize ServiceNow modules and applications, with a focus on ServiceNow Order Management (SOM), workflow automation, and fulfillment processes. - Design, develop, and test ServiceNow workflows, business rules, client scripts, UI policies, and Flow Designer automations. - Support the implementation and enhancement of Lead-to-Cash and Order-to-Cash business processes within the ServiceNow platform. - Integrate ServiceNow with enterprise systems including CRM, CPQ, ERP, and fulfillment platforms. - Manage ServiceNow platform administration tasks, including user roles, permissions, and platform updates. - Create and maintain technical documentation for configurations, integrations, and processes. - Provide support and troubleshooting for ServiceNow issues and platform enhancements. - Work closely with stakeholders to understand business requirements and translate them into scalable technical solutions. - Assist in developing best practices and standards for ServiceNow configuration and platform governance. - Participate in planning, estimation, testing, and review activities within an Agile delivery environment. Qualifications - Bachelor’s degree in Computer Science, Information Technology, or related field. - 2+ years of hands-on experience configuring and administering ServiceNow platforms. - Proficiency in ServiceNow development tools including workflows, business rules, client scripts, and UI policies. - Experience integrating ServiceNow with other enterprise applications via REST/SOAP APIs. - Strong understanding of ITSM processes and best practices. - Excellent problem-solving skills and attention to detail. - Effective communication skills to work with technical and non-technical stakeholders. - Experience working in Agile/Scrum environments preferred. - ITIL Foundation certification is a plus. Benefits - Unlimited Vacation/PTO - Fully remote and distributed teams - Paid Parental Leave - Ongoing training and education opportunities - 0% Bureaucracy Culture - Focus is on responsibilities, not title Company Description Zaelab is proud to be an equal-opportunity employer. We are committed to providing accommodations. If you require accommodation, we will work with you to meet your needs. We use AI-based tools to support the initial review of applications. Rest assured, our People Ops team carefully reviews all applications and makes the final decisions on candidate progression.

• Own and manage the Configuration Management Database (CMDB) strategy and roadmap • Ensure data integrity, completeness, and accuracy across all CI classes • Govern CI class models, relationships, and data sources • Define and enforce CI naming conventions, lifecycle states, and data policies • Work closely with Discovery and Integration teams to automate data population • Align CMDB structure with CSDM and service modeling best practices • Lead CMDB governance processes, standards, and operational controls across the platform • Establish and maintain CMDB governance councils, policies, and data stewardship practices • Drive CMDB maturity initiatives, including health dashboards, KPI reporting, and continuous improvement programs • Define governance processes for onboarding new CI classes, integrations, and data sources • Partner with enterprise architecture, infrastructure, security, and application teams to ensure accurate service mapping and data ownership • Architect scalable CMDB and CSDM solutions that support enterprise operational and business capabilities • Oversee Discovery, Service Mapping, and integration architecture to ensure reliable and automated CI population • Review and approve CMDB-related technical designs, integrations, and data model changes • Ensure compliance with platform governance, audit, security, and data retention requirements • Provide leadership and direction for CMDB operational support, enhancement delivery, and platform optimization efforts • Support platform upgrade planning and validation activities related to CMDB, Discovery, and integrations • Mentor technical teams and provide architectural guidance for CMDB, Discovery, CSDM, and related platform capabilities • Collaborate with platform leadership to prioritize CMDB and CSDM initiatives aligned with organizational goals and operational maturity objectives