Zaelab

• Serve as the primary technical authority for CPQ and Quote-to-Cash initiatives, representing Zaelab in client-facing architectural discussions, solution reviews, and technical decision-making. • Act as a subject matter expert in Quote-to-Cash processes, including product modeling, pricing strategies, discounting, approvals, contracts, and downstream order fulfillment. Lead architecture and functional design of custom product configurators, including technologies such as Logik.ai (ServiceNow). Translate complex revenue models into scalable CPQ architectures aligned with platform best practices. • Design scalable and secure architectures that integrate with commerce platforms, ERP systems, CDPs, middleware, and adjacent enterprise systems. Collaborate with clients and internal teams to create prototypes and proofs of concept to validate requirements and solution approaches. • Conduct business and technical discovery, assessing current-state revenue systems and defining future-state CPQ roadmaps. Lead business process mapping sessions and produce functional and architectural documentation. Perform gap analysis and identify opportunities to optimize business processes through CPQ and commerce capabilities. • Maintain a hands-on approach to solution delivery, contributing to configuration, development, and technical problem-solving alongside the team. Partner closely with developers to ensure designs are implemented accurately and efficiently. Troubleshoot complex functional and technical issues, identifying root causes and driving resolution. • Troubleshoot complex technical issues, ensuring consistent delivery momentum and high-quality outcomes. • Mentor consultants, developers, and analysts on CPQ architecture patterns, platform capabilities, and delivery best practices. Coach teams on balancing functional requirements with technical feasibility and long-term maintainability. Set quality standards for CPQ design, documentation, and delivery execution. • Partner with Solution Engineering and Sales teams to scope engagements, propose architecture approaches, and communicate solution value to B2B clients. Build trusted relationships with client sponsors and stakeholders, guiding strategic decision-making. Clearly articulate CPQ solution value to technical and non-technical audiences. • Contribute to Zaelab accelerators, templates, and repeatable CPQ implementation patterns. Stay current with CPQ, commerce, and platform trends, sharing insights internally and externally. Participate in internal enablement, client workshops, and industry/community forums.

• Focus on ensuring that strategic vision and desired business outcomes of the program are in constant alignment to what is being delivered • Lead group workshops to identify strategic drivers and develop required use cases, functional requirements, and technical requirements • Documenting future state business processes and assisting in the development of policies and procedures • Facilitating the alignment of stakeholders to develop future state vision/value definitions • Provide expertise in the functional use of Shopify (Plus, B2B suite) and optionally BigCommerce, including app ecosystem, headless/composable setups, multi-store architecture and custom storefront flows. • Ensure quality and relevance of user requirements, functional specifications, technical specifications, data models, and process flow diagrams to control engagement scope, maintain high delivery quality and ultimately deliver project successfully • Provide expertise on the functional use of Commerce platforms and tools • Collaborate with project manager to ensure business objectives are aligned with the project plan • Provide consultation to client stakeholders on modern Shopify-native commerce architectures: product catalog modeling within Shopify metafields and headless structures, inventory sync, subscription & bundled products, multi-market configurations, B2B user roles, app integrations (ERP, PIM, OMS), conversion optimization, as well as optional BigCommerce-specific capabilities. • Act as a bridge between the client, technical and creative teams; facilitating internal, technical and client design reviews; and ensuring that delivered application remains true to the creative design • Leverage Shopify Analytics, GA4 and third-party data tools to identify growth opportunities (AOV, upsell funnel efficiency, checkout conversion across markets). If applicable, interpret BigCommerce analytics as a secondary data source.

Role Description As a Business Analyst you will be aligning the program's strategic vision and business outcomes with the delivered results. You will lead group workshops to identify strategic drivers and develop use cases, requirements, and policies. Besides, you will provide analytical expertise to identify cost-effective eCommerce solutions that meet business objectives and user needs. This role requires excellent communication skills, a consultative mindset, and fluency in both Spanish and English, as you’ll be working with Spanish-speaking stakeholders as well as international delivery teams. Your Responsibilities - Focus on ensuring that strategic vision and desired business outcomes of the program are in constant alignment to what is being delivered. - Lead group workshops to identify strategic drivers and develop required use cases, functional requirements, and technical requirements. - Document future state business processes and assist in the development of policies and procedures. - Facilitate the alignment of stakeholders to develop future state vision/value definitions. - Provide expertise in the functional use of Shopify (Plus, B2B suite) and optionally BigCommerce, including app ecosystem, headless/composable setups, multi-store architecture and custom storefront flows. - Ensure quality and relevance of user requirements, functional specifications, technical specifications, data models, and process flow diagrams to control engagement scope, maintain high delivery quality and ultimately deliver project successfully. - Provide expertise on the functional use of Commerce platforms and tools. - Collaborate with project manager to ensure business objectives are aligned with the project plan. - Provide consultation to client stakeholders on modern Shopify-native commerce architectures: product catalog modeling within Shopify metafields and headless structures, inventory sync, subscription & bundled products, multi-market configurations, B2B user roles, app integrations (ERP, PIM, OMS), conversion optimization, as well as optional BigCommerce-specific capabilities. - Act as a bridge between the client, technical and creative teams; facilitating internal, technical and client design reviews; and ensuring that delivered application remains true to the creative design. - Leverage Shopify Analytics, GA4 and third-party data tools to identify growth opportunities (AOV, upsell funnel efficiency, checkout conversion across markets). If applicable, interpret BigCommerce analytics as a secondary data source. Qualifications - 5+ years experience in a client-facing Business Analyst or Business Consultant role, preferably in a Professional Services or IT Consulting environment. - Professional fluency in Spanish and English (written and spoken). - Experience with Shopify (Plus / B2B) or similar commerce platforms. BigCommerce knowledge or certification is considered a strong plus. - Highly-developed problem solving, planning and organizational skills. - Experience with full life-cycle projects from initial scoping through delivery. - Proficient in processes including defining and documenting test strategy as well as unit and integration testing. - Excellent presentation, communication and interpersonal skills, with ability to engage and manage senior-level client relationships. - Comfort with agile, iterative software development methodologies. - Interest in digital commerce technology and eager to learn about new technologies, best practices, and 3rd party tools. - Ability to work both independently and collaboratively as needed on a cross-functional, geographically dispersed team. Benefits - Unlimited Vacation/PTO. - Fully remote and distributed teams. - Paid Parental Leave. - Ongoing training and education opportunities. - 0% Bureaucracy Culture - Focus is on responsibilities, not title.

• Support the delivery of CPQ and Quote-to-Cash initiatives, contributing to solution design, configuration, and implementation. • Participate in client-facing discussions, solution reviews, and technical problem-solving sessions. • Collaborate with project teams to ensure delivery milestones are met with quality and consistency. • Assist in designing Quote-to-Cash processes, including product modeling, pricing strategies, discounting, approvals, and order fulfillment workflows. • Configure product configurators using technologies such as Logik.ai (ServiceNow CPQ) under guidance from senior team members. • Help translate business requirements into functional specifications aligned with platform best practices. • Participate in business and technical discovery sessions, helping to assess current-state systems and define requirements. • Support business process mapping and contribute to functional and architectural documentation. • Assist with gap analysis to identify opportunities for process optimization through CPQ capabilities. • Contribute to configuration, development, and testing of CPQ solutions. • Work closely with developers and architects to ensure designs are implemented accurately. • Troubleshoot functional and technical issues, escalating complex problems as needed. • Support integration efforts connecting CPQ with commerce platforms, ERP systems, and other enterprise applications. • Assist in building prototypes and proofs of concept to validate requirements and solution approaches. • Learn and apply integration patterns and best practices under the guidance of senior team members.

Role Description The Digital Consultant, CPQ, reporting to the Director, Technology Consulting, plays an important role in delivering Quote-to-Cash solutions for Zaelab's enterprise clients. This role supports the design, configuration, and implementation of CPQ, product configuration, pricing, and ordering workflows across platforms such as ServiceNow (Logik.ai) and adjacent commerce ecosystems. You will work alongside senior consultants and architects to execute CPQ implementations, develop technical solutions, and contribute to client success. This is an excellent opportunity to deepen your CPQ expertise while working on complex, high-impact projects in a collaborative consulting environment. - Solution & Project Delivery: - Support the delivery of CPQ and Quote-to-Cash initiatives, contributing to solution design, configuration, and implementation. - Participate in client-facing discussions, solution reviews, and technical problem-solving sessions. - Collaborate with project teams to ensure delivery milestones are met with quality and consistency. - Solution Design & Configuration: - Assist in designing Quote-to-Cash processes, including product modeling, pricing strategies, discounting, approvals, and order fulfillment workflows. - Configure product configurators using technologies such as Logik.ai (ServiceNow CPQ) under guidance from senior team members. - Help translate business requirements into functional specifications aligned with platform best practices. - Technical Discovery & Documentation: - Participate in business and technical discovery sessions, helping to assess current-state systems and define requirements. - Support business process mapping and contribute to functional and architectural documentation. - Assist with gap analysis to identify opportunities for process optimization through CPQ capabilities. - Hands-On Development: - Contribute to configuration, development, and testing of CPQ solutions. - Work closely with developers and architects to ensure designs are implemented accurately. - Troubleshoot functional and technical issues, escalating complex problems as needed. - Integration Support: - Support integration efforts connecting CPQ with commerce platforms, ERP systems, and other enterprise applications. - Assist in building prototypes and proofs of concept to validate requirements and solution approaches. - Learn and apply integration patterns and best practices under the guidance of senior team members. Qualifications - 3-5 years of experience in consulting, solution delivery, or technical implementation roles - Native or Advanced (C1 + level) Spanish required - Experience with CPQ, Quote-to-Cash, B2B Commerce, or product configuration solutions - Familiarity with ServiceNow, Logik.ai, or similar CPQ platforms - Exposure to integrating CPQ with CRM, ERP, or commerce platforms - Strong analytical and problem-solving skills - Excellent communication skills with the ability to collaborate with both technical and business stakeholders - Ability to work in a fast-paced consulting environment and manage multiple priorities - Bachelor's degree in Computer Science, Information Systems, Business, or related field Requirements - Experience in digital commerce, service modernization, or customer experience projects (Nice to Have) - Background in Manufacturing or B2B industries (Nice to Have) - ServiceNow Certified System Administrator or Application Developer (Nice to Have) - Salesforce CPQ Specialist or Revenue Cloud Consultant certification (Nice to Have) - Exposure to AI-driven workflows or automation tools (Nice to Have) Certifications - Certified System Administrator (within 90 days) - Certified Application Developer (within 6 months) - ServiceNow CPQ / Product Configuration (Logik.ai) Certification (within first year) Benefits - Unlimited Vacation/PTO - Full Health Benefits and 401k Fixed Percentage Plan (USA only) RRSP (Canada) - Fully remote and distributed teams - Paid Parental Leave - Ongoing training and education opportunities - 0% Bureaucracy Culture - Focus is on responsibilities, not title

Role Description The Digital Consultant, CPQ, reporting to the Director, Technology Consulting, plays an important role in delivering Quote-to-Cash solutions for Zaelab's enterprise clients. This role supports the design, configuration, and implementation of CPQ, product configuration, pricing, and ordering workflows across platforms such as ServiceNow (Logik.ai) and adjacent commerce ecosystems. You will work alongside senior consultants and architects to execute CPQ implementations, develop technical solutions, and contribute to client success. This is an excellent opportunity to deepen your CPQ expertise while working on complex, high-impact projects in a collaborative consulting environment. - Solution & Project Delivery: - Support the delivery of CPQ and Quote-to-Cash initiatives, contributing to solution design, configuration, and implementation. - Participate in client-facing discussions, solution reviews, and technical problem-solving sessions. - Collaborate with project teams to ensure delivery milestones are met with quality and consistency. - Solution Design & Configuration: - Assist in designing Quote-to-Cash processes, including product modeling, pricing strategies, discounting, approvals, and order fulfillment workflows. - Configure product configurators using technologies such as Logik.ai (ServiceNow CPQ) under guidance from senior team members. - Help translate business requirements into functional specifications aligned with platform best practices. - Technical Discovery & Documentation: - Participate in business and technical discovery sessions, helping to assess current-state systems and define requirements. - Support business process mapping and contribute to functional and architectural documentation. - Assist with gap analysis to identify opportunities for process optimization through CPQ capabilities. - Hands-On Development: - Contribute to configuration, development, and testing of CPQ solutions. - Work closely with developers and architects to ensure designs are implemented accurately. - Troubleshoot functional and technical issues, escalating complex problems as needed. - Integration Support: - Support integration efforts connecting CPQ with commerce platforms, ERP systems, and other enterprise applications. - Assist in building prototypes and proofs of concept to validate requirements and solution approaches. - Learn and apply integration patterns and best practices under the guidance of senior team members. Qualifications - 3-5 years of experience in consulting, solution delivery, or technical implementation roles - Native or Advanced (C1 + level) Spanish required - Experience with CPQ, Quote-to-Cash, B2B Commerce, or product configuration solutions - Familiarity with ServiceNow, Logik.ai, or similar CPQ platforms - Exposure to integrating CPQ with CRM, ERP, or commerce platforms - Strong analytical and problem-solving skills - Excellent communication skills with the ability to collaborate with both technical and business stakeholders - Ability to work in a fast-paced consulting environment and manage multiple priorities - Bachelor's degree in Computer Science, Information Systems, Business, or related field Requirements - Experience in digital commerce, service modernization, or customer experience projects (Nice to Have) - Background in Manufacturing or B2B industries (Nice to Have) - ServiceNow Certified System Administrator or Application Developer (Nice to Have) - Salesforce CPQ Specialist or Revenue Cloud Consultant certification (Nice to Have) - Exposure to AI-driven workflows or automation tools (Nice to Have) Certifications - Certified System Administrator (within 90 days) - Certified Application Developer (within 6 months) - ServiceNow CPQ / Product Configuration (Logik.ai) Certification (within first year) Benefits - Unlimited Vacation/PTO - Full Health Benefits and 401k Fixed Percentage Plan (USA only) RRSP (Canada) - Fully remote and distributed teams - Paid Parental Leave - Ongoing training and education opportunities - 0% Bureaucracy Culture - Focus is on responsibilities, not title

• Lead end-to-end ServiceNow FSM implementations from discovery through deployment. • Design scalable, best-practice ServiceNow FSM solutions that leverage out-of-the-box capabilities wherever possible. • Facilitate client workshops to gather requirements and translate business needs into technical solutions. • Provide technical leadership to development teams throughout project delivery. • Review solution designs, configurations, integrations, and customizations to ensure quality and scalability. • Partner with project managers to estimate effort, identify risks, and drive successful project delivery. • Support pre-sales by leading discovery sessions, solution demonstrations, architecture discussions, project scoping, effort estimation, and Statement of Work creation. • Act as a trusted advisor to clients throughout implementation and ongoing platform evolution. • Mentor junior consultants and developers on ServiceNow FSM best practices.

Role Description We’re looking for a ServiceNow Field Service Management (FSM) Architect to lead the design and delivery of enterprise ServiceNow FSM solutions for our clients. This is a client-facing role that combines deep technical expertise with consulting, solution architecture, and pre-sales responsibilities. You’ll work closely with customers to understand their business processes, design scalable FSM solutions, lead implementation teams, and support pre-sales activities including solutioning, scoping, estimates, and Statements of Work when not actively delivering projects. What You’ll Do - Lead end-to-end ServiceNow FSM implementations from discovery through deployment. - Design scalable, best-practice ServiceNow FSM solutions that leverage out-of-the-box capabilities wherever possible. - Facilitate client workshops to gather requirements and translate business needs into technical solutions. - Provide technical leadership to development teams throughout project delivery. - Review solution designs, configurations, integrations, and customizations to ensure quality and scalability. - Partner with project managers to estimate effort, identify risks, and drive successful project delivery. - Support pre-sales by leading discovery sessions, solution demonstrations, architecture discussions, project scoping, effort estimation, and Statement of Work creation. - Act as a trusted advisor to clients throughout implementation and ongoing platform evolution. - Mentor junior consultants and developers on ServiceNow FSM best practices. Qualifications - 7+ years of ServiceNow implementation experience. - Deep hands-on expertise with ServiceNow Field Service Management (FSM). - Experience designing and implementing enterprise-scale FSM solutions. - Strong understanding of: - Work Orders - Work Order Tasks - Scheduling & Dispatch - Dispatcher Workspace - Mobile Agent - Service Territories - Skills Management - Resource Scheduling - Asset Management - CSDM and CMDB - Experience integrating ServiceNow with ERP, CRM, IoT, GIS, or third-party scheduling platforms. - Strong knowledge of Flow Designer, IntegrationHub, REST/SOAP APIs, Script Includes, Business Rules, Client Scripts, and Service Catalog. - Proven experience leading workshops and engaging directly with executive and business stakeholders. - Experience creating project estimates, solution designs, and Statements of Work. - Excellent communication and consulting skills. Requirements - Preferred Qualifications: - Certified System Administrator (CSA) - Certified Implementation Specialist – Field Service Management (CIS-FSM) - Certified Application Developer (CAD) - Certified Technical Architect (CTA) or Certified Master Architect (preferred but not required) Benefits - Unlimited Vacation/PTO - Full Health Benefits and 401k Fixed Percentage Plan (USA only) RRSP (Canada) - Fully remote and distributed teams - Paid Parental Leave - Ongoing training and education opportunities - 0% Bureaucracy Culture - Focus is on responsibilities, not title

• Own end-to-end interview scheduling across multiple regions and time zones. • Coordinate calendars for candidates, recruiters, hiring managers, and interview panels. • Schedule recruiter screens, technical interviews, panel interviews, and executive interviews. • Resolve scheduling conflicts and ensure interviews run smoothly. • Serve as the primary scheduling contact for candidates. • Provide timely, professional communication throughout the interview process. • Deliver a seamless and positive candidate experience. • Maintain interview stages and scheduling information within the ATS. • Monitor recruiting inboxes and follow up on interview feedback and scorecards. • Support offer coordination and other recruiting administration as needed. • Help improve recruiting processes and scheduling efficiency. • Identify opportunities to automate administrative tasks and streamline workflows. • Create documentation and best practices that support a scalable recruiting function.

Role Description The Talent Acquisition Coordinator plays a critical role in ensuring our hiring process runs smoothly from start to finish. Reporting to the Talent Acquisition team, you’ll partner closely with recruiters, hiring managers, and candidates to coordinate interviews, manage recruiting operations, and deliver an outstanding candidate experience. This role owns interview scheduling across multiple regions and time zones while supporting the day-to-day operations that keep our recruiting process moving efficiently. You’ll help remove administrative burden from recruiters, improve hiring velocity, and contribute to a seamless experience for candidates and hiring teams alike. What You’ll Do: - Interview Scheduling - Own end-to-end interview scheduling across multiple regions and time zones. - Coordinate calendars for candidates, recruiters, hiring managers, and interview panels. - Schedule recruiter screens, technical interviews, panel interviews, and executive interviews. - Resolve scheduling conflicts and ensure interviews run smoothly. - Candidate Experience - Serve as the primary scheduling contact for candidates. - Provide timely, professional communication throughout the interview process. - Deliver a seamless and positive candidate experience. - Recruiting Operations - Maintain interview stages and scheduling information within the ATS. - Monitor recruiting inboxes and follow up on interview feedback and scorecards. - Support offer coordination and other recruiting administration as needed. - Process Improvement - Help improve recruiting processes and scheduling efficiency. - Identify opportunities to automate administrative tasks and streamline workflows. - Create documentation and best practices that support a scalable recruiting function. Qualifications - 1+ years of experience in Recruiting Coordination, Talent Acquisition Coordination, HR Coordination, Executive Scheduling, Recruiting Operations, or a similar administrative role. - Experience scheduling interviews across multiple time zones. - Outstanding organizational skills with exceptional attention to detail. - Strong written and verbal English communication skills (C1 level). - Comfortable interacting with candidates, executives, and senior leaders. - Ability to manage multiple competing priorities in a fast-paced environment. - Highly proactive, resourceful, and able to work independently. Requirements - Experience supporting a recruiting or Talent Acquisition team. - Experience working in consulting, technology, SaaS, or professional services. - Experience with Applicant Tracking Systems (Workable preferred). - Familiarity with Google Workspace, Microsoft Outlook, Slack, Zoom, Microsoft Teams, and scheduling platforms. Benefits - Unlimited Vacation/PTO - Fully remote and distributed teams - Paid Parental Leave - Ongoing training and education opportunities - 0% Bureaucracy Culture - Focus is on responsibilities, not title