• You design CMDB and CSDM architectures that serve as a single source of truth—scalable, well-structured, and ready for AI use cases. • Using Discovery, Service Mapping, and smart integrations, you create true end-to-end visibility across hybrid IT environments. • Through Event Management and AIOps approaches, you transform unstructured alerts into actionable insights—enabling proactive rather than reactive operations. • You model services instead of systems, creating the foundation for impact analysis, automation, and stable business processes. • You evaluate new features such as Generative AI within the ServiceNow ecosystem and demonstrate how they can deliver real business value. • You lead workshops, advise decision-makers, and develop roadmaps for organizations ranging from mid-sized companies to large enterprises.

• Lead end-to-end ServiceNow solution architecture across complex enterprise programs. • Advise clients on platform strategy, roadmap planning, governance, and implementation best practices. • Present recommendations clearly to executive, business, technical, and operational stakeholders. • Lead and mentor cross-functional ServiceNow teams, including architects, developers, business analysts, and administrators. • Ensure solutions are scalable, maintainable, secure, and aligned to ServiceNow best practices. • Provide architectural oversight across modules such as ITSM, ITOM, CSM, SPM, SecOps, HRSD, CMDB, HAM, SAM, integrations, and platform security. • Review solution designs, integrations, data models, technical debt, and upgrade impacts. • Support pre-sales, client workshops, design authority sessions, and executive briefings as needed.

• Maintain and continuously improve the ServiceNow platform. • Configure, administer, and enhance the ITSM, ITOM, CMDB, and HAM modules. • Support and optimize processes including Incident Management, Problem Management, Change Management, and Request Management. • Ensure the quality, governance, and integrity of CMDB data. • Gather and analyze requirements with business areas. • Translate functional needs into solutions within the ServiceNow platform. • Participate in automation and digital transformation projects. • Prepare functional and technical documentation. • Identify opportunities to improve and optimize processes. • Provide support to global users and stakeholders.

• Configuration of Armis solutions within ServiceNow platform • Support user provisioning and access certification processes • Develop and maintain integrations between ServiceNow Modules and third-party tools • Enhance automation and orchestration workflows using ServiceNow Flow Designer and Security Orchestration Automation and Response (SOAR) • Develop scripts, custom applications and workflow automation within ServiceNow to extend IRM and SecOps capabilities • Map Armis asset intelligence into ServiceNow data models, CI classes, ownership models, reconciliation patterns, and risk workflows • Assist in conducting client stakeholder workshops, participate in requirements gathering and documentation • Develop governance processes for human and non-human identities • Troubleshoot and resolve issues related to ServiceNow functionalities and integrations • Assist in creating and conducting product demos to stakeholders for the purpose of client discovery and or product training efforts • Establish trusted client relationships and advise clients on their business needs • Configure authorization visibility dashboards and access analytics reporting • Configure Armis platform settings, asset classifications, dashboards, reports, policies, alerting logic, exposure views, and use-case-specific workflows • Validate that Armis deployments align to client business outcomes, such as asset visibility, CMDB enrichment, OT visibility, vulnerability prioritization, incident response readiness, cyber insurance support, and audit evidence. • Develop direct system testing and validation procedures and documentation • Develop test plans to address specifications and requirements • Conduct testing and support deployment of identity security solutions • Assist Templar Shield clients with developing, implementing, and strengthening identity security programs • Participate in the installation, implementation, configuration, and support of ServiceNow system components • Comply with established Software Development Lifecycle (SDLC) and or Agile method for design and development of various solutions on the identity security platform to ensure all efforts are coordinated and controlled • Assist in soliciting and managing to completion feedback from requestors on quality, timeliness, and effectiveness of ServiceNow implementations against business and functional requirements • Stay up to date with the latest cybersecurity threats, vulnerabilities, and updates to the ServiceNow platform as well as identity security modules • Research and evaluate available identity security platforms to meet customer requirements • Support internal sales and client account teams in identifying new business opportunities • Support in the creation of proposals, effort, and cost estimates and submit responses to Request for Proposals (RFP's) • Assist in sales pursuits and proposals and assist growing Templar Shield practice areas • Work closely with dispersed resources throughout multiple cities and countries • Participate in development of training curriculum and course content • Travel as needed based on the project and business development requirements