Lumen Technologies

Role Description The Lead Contract Manager is responsible for negotiating and acquiring various 3rd Party Fiber/Conduit Agreements related to the Company’s fiber-optic network across North America. They are responsible for managing numerous negotiations simultaneously as well as developing and delivering progress reports and various metrics for the Network Infrastructure Services department within Carrier Relations. The Lead Contract Manager will also be responsible for mentoring other members of the Contract Acquisition team, ensuring compliance with process, and being the first point of escalation within the team for any questions or issues. The position requires experience and knowledge of contract negotiations, telecom network planning, project management, and the ability to manage multiple projects with competing priorities. The ideal candidate is detail oriented, a skilled negotiator, excellent communicator, a strong project leader, and has the desire to work in a fast-paced high-pressure environment in support of the procuring of telecom services. Main Responsibilities - Acts as OSP project manager for those assigned construction projects within the Contract Manager’s area. - Acts as primary lead for the negotiation and acquisition of infrastructure contracts such as dark fiber agreements, conduit agreements, and splicing orders with third party providers. - Coordinates delivery, acceptance, and integration of infrastructure components with other functional groups. - Forecasts and manages expenditures related to infrastructure contracts and tracks impact to network expense, operating expense and capital expense budgets. - In cooperation with other functional groups, develops projects related to network expansion (including operation and maintenance) that require third-party asset acquisition. - Obtains quotes and provides estimated costs of various infrastructure components to projects related to building additions or network expansion/integration projects. - Provides infrastructure related expertise as a Subject Matter Expert as needed by the company. - Provides support and expertise for post execution management of various infrastructure agreements to include assembling contract deliverables, proper entry of related data into company tracking and financial databases, payment and analysis of invoices, etc. - Mentors, trains, and provides direction to other Contract Managers on team. Qualifications - 5-7 years experience in Project Management OSP with Large customer exposure. - A minimum of three years of related experience in a Telecom contract management position with a high degree of responsibility. - Contract drafting experience, negotiation skills, and knowledge of contract terms and/or paralegal certification. - Excellent written and executive oral communication skills. - Ability to summarize key contract issues. - A team player with excellent interpersonal skills. - Candidate must be comfortable working in a fast-paced environment with tight deadlines. - Strong computer skills — proficient with MS Office (Word, Excel), Microsoft Outlook, MS Teams, GIS based mapping tools, and various other multi-media equipment. - Experience in telecom outside plant design and/or construction, or network planning is preferred. - Additional experience in business management, financial management or the legal field is preferred. Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. - $105,786 - $141,047 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, WY. - $111,074 - $148,099 in these states: CO, HI, MI, MN, NC, NH, NV, OR, RI. - $116,364 - $155,152 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, WA. Benefits Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”).

Role Description Responsible for leading teams to deliver project(s) that span across one or more business units. Proficient in coordination, scheduling and delivery of internally initiated improvements and product-driven initiatives, and to proactively identify areas of risk related to scope, resource constraints, and process breakdowns. Identify complex data source and independently extract to build own analysis methodologies. SME to ensure project entrance and exit criteria are being met, to drive the prioritization of projects, and to ensure that resources are being utilized efficiently. Ability to make advanced/complex level decisions and actions. Ability to develop systemic solutions that can be implemented and developed into framework guidelines for other team members. Main Responsibilities - Successfully execute project scope and ensures program milestones and objectives are met. - Able to articulate a persuasive argument for a business decision through financial acumen within departmental boundaries. - Able to escalate work at a team activity level on behalf of your own projects as well as the collective projects of your team. - Manage the development and implementation process of a company's products and services. - Interpret market requirements and converts to engineering and program deliverables. - Organizes cross-functional activities, ensuring completion of the project i.e. product on schedule and within budget constraints. - Plan and manage company resources to execute development project or project components from design phase through implementation. - Reporting and metrics from multiple order entry, workflow and inventory systems as well as support data marts/databases. - Use specific knowledge about one or more technical areas to research, plan, communicate and achieve objectives through program/project team. Qualifications - Project Management Professional (PMP) certification preferred. - 5 plus years technical project management experience. - Proficient with Microsoft Office Suite (Excel, Word, Power Point). - Experienced in analyzing complex issues, distilling and communicating their relevant aspects. - Able to mentor peers on priorities within the team and across functional areas. - Able to draw conclusions from research and analysis and determine next steps and course of action. - Understands interdependencies between technology, operations and business needs. Requirements - Bachelor's Degree. - PMP Certification in process. Preferred Education, Skills and Experience - Experience: 5+ yrs. - Education Level: Bachelor's Degree and PMP certification preferred. - Field Of Study: Engineering, Production or other relative field. - Attention to detail with good analytical and organizational capabilities. - Ability to prioritize with good scope, time and cost management skills. Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. - $84,629 - $112,838 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, WY. - $88,860 - $118,480 in these states: CO, HI, MI, MN, NC, NH, NV, OR, RI. - $93,092 - $124,122 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, WA. Benefits Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. Life at Lumen Life at Lumen is human and connected, even in a fast moving, AI‑focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Role Description The Senior Planning Engineer is responsible for forecasting, planning, and engineering capacity solutions across Lumen's core transport network. This role ensures network readiness through proactive headroom management, DWDM network augmentation, and execution of capacity expansion projects to support customer and business growth. Main Responsibilities - Forecast network growth and identify capacity constraints. - Develop and execute DWDM network augmentation and bandwidth relief plans. - Create and manage NetBuilds, Statements of Work, and implementation requirements. - Maintain network headroom and support capacity jeopardy mitigation efforts. - Coordinate with Engineering, OSP, Operations, Supply Chain, PMO, and implementation teams to deliver network expansions. - Analyze network performance, provide forecasting and reporting, and support capital planning activities. - Drive process improvements, automation, and operational efficiencies within Network Planning. Qualifications - Bachelor's degree or equivalent experience. - 6+ years of network planning, telecommunications, or transport engineering experience. - Strong knowledge of DWDM networks, optical transport technologies, and capacity planning. - Experience managing complex infrastructure projects and cross-functional initiatives. - Strong analytical, communication, and problem-solving skills. Preferred Qualifications - Experience with Ciena, Infinera, or Nokia optical platforms. - Knowledge of fiber characterization and transport network design. - Experience with headroom management, RapidRoute, Core Waves, DCE, or large-scale network expansion programs. - Prior Lumen planning or transport engineering experience preferred. Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. - $84,629 - $112,838 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, WY - $88,860 - $118,480 in these states: CO, HI, MI, MN, NC, NH, NV, OR, RI - $93,092 - $124,122 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, WA Benefits - Comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks. - Enhances your physical, mental, emotional and financial wellbeing.

Role Description The Senior Construction Engineer reports to the Manager of Engineering and plays a pivotal role in the design, planning, and execution of complex infrastructure, telecommunications, and building projects. This role requires deep technical expertise, a passion for innovation, and a strong commitment to safety and engineering excellence. The successful candidate will combine strong engineering expertise with innovative thinking to deliver scalable, cost-effective, and sustainable solutions while ensuring compliance with all safety, quality, and regulatory requirements. The role requires leadership of cross-functional teams, engagement with external engineering and construction partners, and the application of emerging technologies and construction methodologies to improve project outcomes. Location This is a work from home position within the U.S. Main Responsibilities - Lead a multidisciplinary team of engineers, project managers, and solution architects for multiple large-scale telecommunications and infrastructure projects. - Lead solution development involving network architecture, civil engineering, site development, outside plant (OSP) infrastructure, mechanical, electrical, and prime power systems. - Create complex Scopes of Work, Architectural & Engineering (A&E) designs, and Construction Drawings (CDs) as well as project schedules, budgets, resource requirements, risk mitigation plans, governances, and performance metrics. - Ensure projects are delivered safely, on schedule, within budget, and in accordance with company standards and comply with applicable codes, regulations, permitting requirements, and industry standards. - Oversee route planning, fiber assignments, network capacity requirements, and infrastructure acceptance activities. Qualifications - Bachelor's degree in Civil Engineering, Electrical Engineering, Mechanical Engineering, Construction Management, or a related technical discipline; or equivalent combination of education and relevant experience. - Minimum 8 years of engineering, construction, telecommunications, or infrastructure project experience. - Demonstrated experience leading complex engineering and construction projects through the full project lifecycle. - Strong knowledge of construction management principles, engineering practices, project controls, and safety requirements. - Experience managing external engineering firms, contractors, and construction vendors. - Working knowledge of OSP engineering standards and telecommunications network deployment. - Proficiency with Microsoft Office applications including Excel, Word, and Project. - Excellent leadership, communication, organizational, and problem-solving skills. - Ability to manage multiple priorities and perform effectively in a fast-paced environment. Preferred Qualifications - Professional Engineer (PE) license or equivalent professional certification. - Experience with telecommunications fiber network design and deployment. - Experience with civil engineering and site development projects. - Knowledge of Lean Construction, Design-Build, or Integrated Project Delivery (IPD) methodologies. - Familiarity with digital construction platforms such as Autodesk Construction Cloud, Procore, or similar systems. - Experience implementing innovative construction technologies and sustainable design practices. - Understanding of sustainability frameworks, energy-efficient infrastructure, and carbon reduction initiatives. Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. - $84,629 - $112,838 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, WY - $88,860 - $118,480 in these states: CO, HI, MI, MN, NC, NH, NV, OR, RI - $93,092 - $124,122 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, WA Benefits - Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.

Role Description The Lead Project Manager is the primary single point of contact for large-scale deployments with significant complexity, unique requirements or that qualify as a “Special”. They will be responsible for planning, organizing and managing the customer's implementation to meet scope, timing and budget expectations and overall project outcomes. This role participates in and leads the completion of complex solutions to meet customer needs & is engaged according to PMO criteria and standards. This is a work from home position within the U.S. Main Responsibilities - Develop, plan and manage implementation of activities for highly complex projects/programs for external/internal customers throughout their lifecycle. - Accountable for timely project completion and delivery. - Analyzes work plans and schedules and develops project progress and status reports (including executive status updates). - Responsible for resource requirements/allocation. - Coordinate and facilitate project meetings. - Develop and distribute timely meeting minutes, to include track/manage action items and verify they are incorporated into the program schedule and that deliverables are met on time. - Assess/Manage risk, impacts and potential alternatives and escalate as required to the appropriate level of management. - Set program objectives and establish clear measures to successfully define and meet project deliverables and timelines. Utilize the change control process to track schedule changes. - Acts as project team leader & accountable for successful overall project completion. - Through partnership with other staff organizations, define Key Performance Indicators (KPI), training, process standards, policies, and procedures associated with complex projects. - Ensure adherence to project related policies and processes. - Reiterate scope, roles/responsibilities and schedule on a regular basis and provide team members a single point of contact for all project issues. - Employs judgment to make business decisions about things that will impact the project, customer or company and has the authority to stop activities from proceeding when continuing to move forward would have a negative impact. - Responsible for identifying and ensuring participation of all required internal and vendor resources to ensure the on-time delivery of sold services within budgetary guidelines. - Negotiates due dates based on resource/network availability to maintain Lumen’s profitability and to meet customer requirements. - Acts as customer facing single point of contact during the life of the project. Often dedicated to strategic global customers for repeat business. - Identifies additional sales opportunities and engages Sales organization as appropriate. Performance in part, is measured based on customer surveys completed upon delivery of services. - Understands project goals and objectives as it relates to customer’s business strategies and long-term needs. Deliverables include project assessment, team formation, schedule preparation, status/jeopardy reports, risk analysis, project status reports, and post implementation analysis. - Acts as mentor and team leader to other teammates. Qualifications - Minimum: Bachelor’s Degree and/or 5+ years of related experience. - Implementation experience with multiple of the following technologies: DWDM, Transport/Waves, MPLS, Managed Services, Voice (PRI, SIP, Porting, etc.), Security, SD WAN, Managed Enterprise Services, Meraki. - Preferred: Implementation experience with more than one of the following technologies: DWDM, Transport/Waves, MPLS, Managed Services, Voice (PRI, SIP, Porting, etc.), Security, SD WAN, Managed Enterprise Services, Meraki, etc. - Experience leading multiple complex projects in the technology industry. - Project Management Professional or PRINCE2 Certification. - 6+ years in project management experience. Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. - $84,629 - $112,838 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, WY. - $88,860 - $118,480 in these states: CO, HI, MI, MN, NC, NH, NV, OR, RI. - $93,092 - $124,122 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, WA. Benefits - Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.

Role Description As a Circuit Designer II, you play a critical role in delivering a seamless customer experience by designing reliable, efficient circuit paths across the company’s network. You translate customer requirements into scalable network solutions, leveraging network architecture, routing configurations, and established design standards to ensure accurate and timely order fulfillment. In this role, you are accountable for developing precise design layout records that reflect a deep understanding of the company’s product portfolio and technical specifications. You ensure every design aligns to product criteria and fully satisfies the scope of work, contributing to high-quality service delivery and overall network performance. This is a work from home position within the U.S. Main Responsibilities - Efficiently design and process customer orders using multiple design systems to meet SLA, quality, and performance standards. - Manage and prioritize assigned queues, tasks, and assignments to maintain service level objectives. - Communicate order status clearly and promptly with internal and external stakeholders. - Apply proficiency in complex provisioning requirements including dark fiber. - Provide technical support for engineering, installation, and testing of transport facilities and access circuits. - Drive and ensure on-time completion of customer and network orders. - Collaborate with cross-functional teams to provide support and drive process improvements. - Validate orders against entrance and exit criteria to ensure accuracy and compliance. - Maintain up-to-date technical knowledge of wave products, network elements, routing configurations, and design consumption rules. - Exhibit strong problem-solving skills and work independently with minimal supervision. - Adhere to established procedures and continuously improve job skills through training and professional development. Qualifications - Assoc degree or equivalent education and relevant experience. - 3-5 years related experience in specific area or equivalent. - Detail oriented. - Self-motivated. Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. - $49,674 - $66,300 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, WY - $52,212 - $69,615 in these states: CO, HI, MI, MN, NC, NH, NV, OR, RI - $54,698 - $72,930 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, WA Benefits - Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.

Role Description We are looking for a strategic and technical Principal Architect to design the new architecture evolution for Lumen Connect. With a clear goal to improve the quality and availability of our digital platform, this role blends deep technical expertise with strong program management and communication skills, driving scalable, secure, and high-performing solutions on AWS. This Engineer also understands the software development lifecycle (from coding to support) and various automation tools for developing CI/CD pipelines. This role will shape how Lumen combines the latest technologies and services to automate all aspects of software deployment and application lifecycle management. Passionate about software automation and quality is always a priority. This role will also collaborate with key stakeholders across the engineering organization, including product owners, developers, and testers, to design, develop, and implement solutions to deliver amazing user experiences and optimize and automate business and technical processes. Qualifications - 12+ years of experience with a bachelor’s degree or 8+ years of experience with a master’s degree - Strong knowledge of AWS services and cloud-native design experience in AWS/Azure/GCP - Proven experience in software architecture, cloud engineering, and technical program management of complex projects with multiple stakeholders and dependencies - Experience of application development using Java Microservices and Spring Boot framework - Experience in developing REST APIs using microservice architecture - Experience in using RDBMS like Oracle, MySQL, SQL, and NOSQL - Experience in implementing CI/CD, preferably using GitHub/Jenkins - Experience in deploying apps to Kubernetes/Docker - Knowledge of web design and mark-up language HTML, CSS - Experience in frontend development (Javascript/Typescript, and frameworks such as VueJS) Requirements - Design the new architecture evolution for Lumen Connect, especially focused on its legacy systems with a focus on scalability, reliability, and performance - Work with multiple teams to architect, design and implement a data-driven backend architecture to improve response times and reliability - Architect large projects regarding new cutting-edge network products and provide a cloud-native digital experience that matches customer expectations - Use AI extensively to analyze large codebases and provide improvements - Help refine and improve the global ecosystem documentation to help AI agents develop larger features faster - Support the team in writing technical specifications for the high-level portal architecture - Lead cross-functional initiatives from concept to delivery, ensuring alignment with business goals - Develop and manage detailed project plans, timelines, and resource allocations - Act as a technical liaison between engineering, product, business, and external partners - Facilitate regular updates, demos, and reviews to ensure transparency and alignment - Drive cloud adoption and modernization strategies using AWS services (e.g., WAF, EC2, EKS, S3, CloudFront) - Ensure compliance with security, cost, and operational governance policies - Collaborate with DevOps and SRE teams to embed reliability and observability into architectural decisions - Identify opportunities for performance optimization, cost reduction, and technical debt remediation - Promote a culture of innovation, automation, and continuous learning - Mentor junior engineers and contribute to knowledge-sharing initiatives Benefits - Comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks - Bonus structure (short-term incentives, long-term incentives and/or sales compensation)

Role Description We are seeking a highly skilled and proactive Senior Lead Site Reliability Engineer (SRE) to join our team, focusing on production support and performance optimization across our portal ecosystem. This role is critical to ensuring the reliability, scalability, and efficiency of our systems, with a strong emphasis on AWS infrastructure, observability, automation and AI-assisted engineering practices. The Senior Lead SRE requires an AI-native mindset, understands the software development lifecycle (from coding to support) and applies modern AI tools to enhance productivity, quality, and operational excellence. This role will shape how Lumen combines the latest technologies, including AI-driven automation, to modernize software delivery and application lifecycle management. This role will collaborate with key stakeholders across the engineering organization — including product owners, developers, and testers — to design, optimize, and automate business and technical processes, while effectively navigating multiple teams within a large and complex organization. Location This role is designated as a fully remote position within the United States. Main Responsibilities - Production Support & Incident Management - Help define and improve the processes and best practices for incident management within the customer facing applications. - Implement AI systems and automations to assist during ongoing outages and triage potential ones. - Work with the development teams to ensure that they have all the data normally needed during an outage at their fingertips including preliminary analysis by AI. - Design and implement improved SRE processes to handle incidents. - Performance Optimization - Monitor system performance and proactively identify bottlenecks or degradation using AI-driven observability and anomaly detection tools. - Implement tuning strategies across application layers, databases, and infrastructure. - Drive initiatives to improve latency, throughput, and resource utilization. - Monitoring & Observability - Deploy improved alerting for Lumen Connect in depth, focusing on outside in but including early indicators for fulfilment and other areas. - Proactively monitor the errors and performance on Lumen Connect. - Design and maintain dashboards, alerts, and metrics using tools like Datadog, AppInsights, CloudWatch, or similar. - Automation & Infrastructure as Code - Develop and maintain automation scripts and tools for deployment, scaling, and recovery, leveraging AI-assisted code generation and validation tools. - Use Terraform, or similar IaC tools to manage AWS resources. - Reliability Engineering - Perform an in-depth analysis of the overall system and its dependencies, implementing techniques to increase the global availability. - Champion SRE principles such as SLIs, SLOs, and error budgets. - Advocate for resilient architecture and fault-tolerant design patterns. - Collaboration & Communication - Work closely with software engineers, DevOps, and product teams to align reliability goals. - Document processes, runbooks, and best practices for knowledge sharing. - Provide mentorship and guidance on reliability and operational excellence. Qualifications - 10+ years overall professional experience in SRE, DevOps, or infrastructure engineering roles. - Experience with Terraform, or similar IaC tools to manage Cloud resources. - Proficiency in scripting languages (Python, Bash, etc.) and automation frameworks. - Experience with CI/CD pipelines and tools like GitHub Actions, Jenkins or GitLab CI. - Solid understanding of monitoring and logging tools (e.g., CloudWatch, ELK, Datadog). - Familiarity with containerization and orchestration (Docker, Kubernetes). - Excellent AI and problem-solving skills, and a proactive mindset. Preferred Qualifications - Experience in AWS services (EC2, CloudFront, EKS, RDS, S3, etc.). - Certifications in AWS or related technologies are a plus. - Experience of application development using Java Microservices and Spring Boot framework. - Experience with Agile/SCRUM Methodologies and development practices. Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. - $132,232 - $176,310 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, WY - $138,844 - $185,124 in these states: CO, HI, MI, MN, NC, NH, NV, OR, RI - $145,456 - $193,940 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, WA Benefits - Comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.

Role Description The Principal Software Engineer serves as a senior technical leader responsible for advancing Lumen's next-generation software architecture strategy, with a focus on AI-native engineering, agentic systems, intelligent automation, and large-scale distributed software solutions. This role operates at the intersection of software architecture, information architecture, and emerging AI technologies. - Drive the design and adoption of reusable architectural patterns, engineering frameworks, and intelligent capabilities. - Transform complex information assets, software services, and emerging technologies into scalable products and automation capabilities. - Combine hands-on technical leadership with enterprise influence. - Partner with Engineering, Product, Architecture, Security, and Operations teams to establish technical direction. - Ensure solutions are scalable, resilient, secure, and aligned with long-term business objectives. Qualifications - Experience designing and implementing production-grade intelligent systems, agentic applications, or AI-enabled software solutions. - Strong understanding of modern AI orchestration frameworks, workflow automation, tool integration, and AI-assisted software delivery. - Deep expertise designing large-scale distributed applications and enterprise software systems. - Experience with cloud-native architectures, event-driven systems, streaming technologies, and highly scalable software services. - Experience designing information architectures and data-intensive systems that support analytics, automation, AI-enabled capabilities, and customer-facing solutions. - Proficiency in one or more modern programming languages such as Python, Java, Scala, Go, or equivalent technologies. - Demonstrated success as a Principal Engineer, Enterprise Architect, Distinguished Engineer, or equivalent senior technical leadership role. Requirements - Lead the adoption of AI-native engineering practices that improve software quality, engineering productivity, and delivery velocity. - Architect scalable distributed systems supporting mission-critical enterprise services and customer-facing applications. - Design information architectures that enable efficient discovery, integration, governance, and consumption of enterprise information assets. - Serve as a trusted advisor to engineering and technology leaders on strategic technical initiatives. - Establish architectural standards and influence technology direction across multiple organizations. - Mentor engineers, architects, and technical leads while fostering a culture of engineering excellence and innovation. Benefits - Comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks. - Bonus structure (short-term incentives, long-term incentives and/or sales compensation).

Role Description Drive the modernization and evolution of lumen.com by serving as the strategic link between Business, Product, UX, Architecture, and Engineering teams. This role combines product ownership, digital platform strategy, and an AI-enabled approach to product management to accelerate delivery, improve decision-making, and maximize business value across customer-facing digital experiences built on Adobe Experience Manager as a Cloud Service (AEMaaCS). The successful candidate will define priorities, manage product roadmaps and backlogs, translate business objectives into actionable requirements, and leverage AI-powered tools and insights to improve requirements analysis, prioritization, delivery planning, stakeholder alignment, and product outcomes. Main Responsibilities - Own and prioritize the product backlog for lumen.com initiatives, ensuring alignment with business goals and customer needs. - Partner with Business, Product, UX, Architecture, and Engineering teams to define product vision, roadmap, features, and user stories. - Translate strategic priorities into clear, actionable requirements and acceptance criteria. - Drive product delivery across global teams by facilitating requirement clarification, dependency management, and stakeholder alignment. - Leverage AI-assisted product management practices to improve requirements analysis, backlog refinement, prioritization, roadmap planning, and decision-making. - Support modernization initiatives on AEMaaCS, ensuring scalable, customer-centric digital experiences. - Use data, analytics, customer insights, and AI-driven recommendations to identify opportunities, measure outcomes, and optimize product performance. - Champion Agile best practices and continuous improvement across product delivery processes. Qualifications - 6+ years of experience in Product Ownership, Product Management, Business Analysis, or related roles, with a proven track record delivering digital products, web platforms, or customer-facing experiences. - Strong stakeholder management, communication, and cross-functional collaboration skills, with experience working across business, product, UX, architecture, and engineering teams. - Experience managing product roadmaps, backlogs, requirements, and prioritization in Agile delivery environments. - Ability to translate business objectives into actionable requirements, technical solutions, and measurable business outcomes. - Strong analytical and problem-solving skills with a data-driven decision-making mindset. - Experience supporting large-scale website modernization initiatives, digital experience platforms, content management systems, and customer journey optimization. - Experience with enterprise digital platforms; knowledge of AEM or AEMaaCS is highly desirable. - Experience working with globally distributed teams and influencing stakeholders across organizational boundaries. - Familiarity with AI-powered tools, analytics, experimentation, personalization, product discovery capabilities, or AI-enabled product management practices that improve prioritization, planning, decision-making, and business outcomes. Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. - $105,786 - $141,047 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, WY - $111,074 - $148,099 in these states: CO, HI, MI, MN, NC, NH, NV, OR, RI - $116,364 - $155,152 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, WA Benefits - Comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.