Role Description
As a Braze Implementation Program Manager at Stitch, you will coordinate and drive end-to-end implementations of the Braze customer engagement platform for enterprise and high-growth clients. You will partner closely with a Director, Solution Architects, Technical Architects, and client-side stakeholders to ensure Braze is configured, launched, and adopted successfully against clear business goals.
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Manage day-to-day execution for Braze implementation projects, from kickoff through go-live and early adoption.
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Own the integrated project plan: milestones, dependencies, and risks across workstreams covering data, integrations, channel configuration, and campaign enablement.
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Partner with a Senior Implementation Lead (or Launch Practice Leader) who owns overall strategy and executive relationships, ensuring your delivery plan supports the agreed roadmap.
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Facilitate working sessions and status meetings with client stakeholders to clarify requirements, track progress, and resolve blockers.
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Coordinate closely with Solution Architects, Technical Architects, and Technical Producers, and client engineering teams to keep integrations, data flows, and QA on track.
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Support critical go-live readiness activities, including test planning, deliverability checks, QA coordination, and launch runbooks.
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Maintain clear, concise project documentation (plans, RAID logs, decision logs, status reports) that keeps all parties aligned.
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Escalate risks and issues early, propose mitigation options, and drive decisions with support from senior leaders when needed.
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Contribute feedback and lessons learned into Stitch implementation playbooks, templates, and best practices as the Braze practice grows.
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Manage your time to meet billable utilization targets of 36+ hours per week.
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Travel up to 20–25% for project kickoffs, onsite workshops, and key delivery milestones.
Qualifications
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Experience managing cross-functional implementation or rollout projects with a defined go-live date (martech, CDP, CRM, or adjacent SaaS).
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Familiarity with Braze or a comparable tier-one customer engagement platform (Adobe, Salesforce Marketing Cloud, Iterable, etc.); you understand capabilities enough to map requirements to platform features and flag gaps.
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Strong project/program management skills: building and maintaining plans, driving accountability across teams, and managing scope, timelines, and risks.
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Solid stakeholder management skills; you are comfortable running client meetings, clarifying expectations, and communicating tradeoffs with marketing, product, and technical audiences.
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Ability to connect technical implementation details (events, attributes, segments, channels) to business outcomes and marketing use cases.
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Curiosity about how brands use Braze and adjacent tools to improve customer engagement, and a desire to deepen your expertise over time.
Requirements
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5–7+ years in martech, CRM, customer engagement, or related SaaS implementation roles (agency, consultancy, or in-house).
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Demonstrated experience leading or coordinating multi-stakeholder implementation projects from kickoff to go-live.
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Experience with Braze or a comparable customer engagement platform strongly preferred; Braze certifications or partner experience are a plus.
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Prior consulting or professional services experience is a plus but not strictly required.
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Executive communication comfort: you can summarize project status and risks succinctly for senior stakeholders, even if you are not the primary executive sponsor.
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Must be eligible to work in the United States, Canada, or United Kingdom without visa sponsorship.
Benefits
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Medical, dental, vision, and life insurance
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401k with company match
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Flexible PTO policy
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Monthly tech stipend
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Paid parental leave
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In-person onboarding experience at our HQ in Indianapolis, Indiana
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Mental well-being support
