• Own and manage integrated workback plans across readiness, validation, communications, and launch milestones • Drive execution cadence (daily/weekly standups, status reviews, checkpoints) • Track dependencies, risks, and blockers; proactively drive resolution and communicate tradeoffs • Plan and execute User Acceptance Testing (UAT) programs end-to-end • Define validation phases and manage phased (“ring-based”) deployments • Coordinate participant onboarding, access, training, and logistics • Capture and synthesize feedback into structured, actionable insights • Manage staged rollout processes with clear entry and exit criteria • Facilitate feedback loops, office hours, and iteration cycles • Maintain centralized tracking of issues, feedback, and resolutions • Partner with engineering, customer experience, and readiness teams to align timelines and deliverables • Translate user and field feedback into clear, prioritized inputs • Ensure alignment across parallel workstreams to avoid fragmentation • Coordinate readiness activities including training, communications, and launch preparation • Manage asset development, publication workflows, and compliance approvals • Ensure deliverables are complete, clear, and ready for scaled distribution • Develop high-quality presentations and executive-ready updates • Provide clear, timely status reporting and program insights • Build strong relationships with stakeholders across multiple organizational levels

Role Description As a Braze Implementation Program Manager at Stitch, you will coordinate and drive end-to-end implementations of the Braze customer engagement platform for enterprise and high-growth clients. You will partner closely with a Director, Solution Architects, Technical Architects, and client-side stakeholders to ensure Braze is configured, launched, and adopted successfully against clear business goals. - Manage day-to-day execution for Braze implementation projects, from kickoff through go-live and early adoption. - Own the integrated project plan: milestones, dependencies, and risks across workstreams covering data, integrations, channel configuration, and campaign enablement. - Partner with a Senior Implementation Lead (or Launch Practice Leader) who owns overall strategy and executive relationships, ensuring your delivery plan supports the agreed roadmap. - Facilitate working sessions and status meetings with client stakeholders to clarify requirements, track progress, and resolve blockers. - Coordinate closely with Solution Architects, Technical Architects, and Technical Producers, and client engineering teams to keep integrations, data flows, and QA on track. - Support critical go-live readiness activities, including test planning, deliverability checks, QA coordination, and launch runbooks. - Maintain clear, concise project documentation (plans, RAID logs, decision logs, status reports) that keeps all parties aligned. - Escalate risks and issues early, propose mitigation options, and drive decisions with support from senior leaders when needed. - Contribute feedback and lessons learned into Stitch implementation playbooks, templates, and best practices as the Braze practice grows. - Manage your time to meet billable utilization targets of 36+ hours per week. - Travel up to 20–25% for project kickoffs, onsite workshops, and key delivery milestones. Qualifications - Experience managing cross-functional implementation or rollout projects with a defined go-live date (martech, CDP, CRM, or adjacent SaaS). - Familiarity with Braze or a comparable tier-one customer engagement platform (Adobe, Salesforce Marketing Cloud, Iterable, etc.); you understand capabilities enough to map requirements to platform features and flag gaps. - Strong project/program management skills: building and maintaining plans, driving accountability across teams, and managing scope, timelines, and risks. - Solid stakeholder management skills; you are comfortable running client meetings, clarifying expectations, and communicating tradeoffs with marketing, product, and technical audiences. - Ability to connect technical implementation details (events, attributes, segments, channels) to business outcomes and marketing use cases. - Curiosity about how brands use Braze and adjacent tools to improve customer engagement, and a desire to deepen your expertise over time. Requirements - 5–7+ years in martech, CRM, customer engagement, or related SaaS implementation roles (agency, consultancy, or in-house). - Demonstrated experience leading or coordinating multi-stakeholder implementation projects from kickoff to go-live. - Experience with Braze or a comparable customer engagement platform strongly preferred; Braze certifications or partner experience are a plus. - Prior consulting or professional services experience is a plus but not strictly required. - Executive communication comfort: you can summarize project status and risks succinctly for senior stakeholders, even if you are not the primary executive sponsor. - Must be eligible to work in the United States, Canada, or United Kingdom without visa sponsorship. Benefits - Medical, dental, vision, and life insurance - 401k with company match - Flexible PTO policy - Monthly tech stipend - Paid parental leave - In-person onboarding experience at our HQ in Indianapolis, Indiana - Mental well-being support

• Lead complex, cross-functional HR initiatives from planning through execution. • Develop project plans, timelines, governance structures, risk mitigation plans, and success metrics for enterprise HR programs. • Coordinate stakeholders across multiple HR functions to drive alignment, accountability, and execution. • Monitor program progress, identify risks and dependencies, and proactively drive resolution. • Facilitate working sessions, steering committees, and executive updates for key initiatives. • Support change management activities associated with new HR programs, processes, and operating models. • Document and standardize processes, lessons learned, and best practices across HR programs. • Assess HR workflows and processes to identify opportunities for automation, AI adoption, and operational improvements. • Partner with HR teams to map current-state and future-state processes. • Research emerging AI tools, capabilities, and industry practices relevant to HR. • Support the design, testing, implementation, and adoption of AI-enabled solutions across HR functions. • Measure and track the impact of AI and automation initiatives, including efficiency gains, employee experience improvements, and adoption metrics. • Develop recommendations for process improvements that increase scalability and reduce manual work. • Help build AI literacy and change readiness across the HR organization. • Build strong partnerships across HR functions and business stakeholders. • Influence without direct authority to drive progress on shared goals. • Translate complex concepts into clear communications and actionable plans. • Balance competing priorities while maintaining focus on strategic outcomes and business value. • Serve as a trusted partner to HR leaders on transformation initiatives and operational improvements.

Role Description If you love the moment a complicated tool finally clicks for someone, this role is built for you: you'll teach the small law firms who run on LEAP to get the most from it — and design the program that turns those one-to-one wins into something thousands of firms feel. The Client Success Learning Program Manager leads the planning, execution, and growth of scalable learning and adoption programs for existing LEAP users. This role is responsible for helping customers deepen proficiency, adopt additional features, and consistently realize value through a mix of live learning (webinars, bootcamps, office hours) and digital lifecycle outreach. This is a net-new, high-impact role designed to scale best practices that have historically been delivered 1:1. You will build on a newly launched learning program and own both how learning is delivered live and how automated outreach is operationalized across the customer journey using Gainsight. You’ll collaborate closely with Client Success leadership, Client Success Managers, Product, Support, and internal subject matter experts to ensure customers receive the right learning at the right time with clear calls to action that drive adoption, satisfaction, and retention. The OTE range for this position sits between USD $115,000-140,000 dependent upon experience. Qualifications - 4+ years of experience in customer education, enablement, client success, training, or related roles - Proven experience designing and delivering live, instructor-led learning for software users - Strong facilitation skills with confidence presenting to groups in virtual environments - Excellent program management skills (planning, prioritization, execution) - Strong written communication and ability to translate product complexity into clear learning outcomes Requirements - Experience managing digital customer journeys, nurture campaigns, or lifecycle outreach - Hands-on experience with Gainsight, including CTAs, playbooks, and journey orchestration - Experience in SaaS, B2B software, or technology-driven environments - Familiarity with adult learning principles, instructional design, and engagement best practices - Experience supporting mid-market and/or enterprise customers Benefits - Health Care Plan (Medical, Dental & Vision) - Retirement Plan (401k, IRA) - Life Insurance (Basic, Voluntary & AD&D) - Paid Time Off (Vacation, Sick & Public Holidays) - Family Leave (Maternity, Paternity) - Short Term & Long Term Disability - Training & Development - Work From Home - Wellness Resources Company Description LEAP is all about impact, growth and ownership. We’re united by a genuine passion for what we do, enriched by the care we show to our customers and each other and driven by the difference we can make together. LEAPster culture is about prioritizing and celebrating the incredible humans behind our market-leading technology. Think performance-driven incentives, flexible remote work, a generous Parenting Policy, and so much more. We strongly believe that mutual trust, personal development and career progression are at the heart of a healthy, high-performing culture and we’re committed to empowering LEAPsters with resources, and ongoing support to define a career with us. With us, your career will grow as you do, with opportunities to step into new roles, and explore new departments in this innovative industry. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. All LEAP employees must ensure ongoing compliance with organizational security policies, standards, procedures, and control frameworks including risk management and incident management processes.