• Manage day-to-day execution for Braze implementation projects, from kickoff through go-live and early adoption. • Own the integrated project plan: milestones, dependencies, and risks across workstreams covering data, integrations, channel configuration, and campaign enablement. • Partner with a Senior Implementation Lead (or Launch Practice Leader) who owns overall strategy and executive relationships, ensuring your delivery plan supports the agreed roadmap. • Facilitate working sessions and status meetings with client stakeholders to clarify requirements, track progress, and resolve blockers. • Coordinate closely with Solution Architects, Technical Architects, and Technical Producers, and client engineering teams to keep integrations, data flows, and QA on track. • Support critical go-live readiness activities, including test planning, deliverability checks, QA coordination, and launch runbooks. • Maintain clear, concise project documentation (plans, RAID logs, decision logs, status reports) that keeps all parties aligned. • Escalate risks and issues early, propose mitigation options, and drive decisions with support from senior leaders when needed. • Contribute feedback and lessons learned into Stitch implementation playbooks, templates, and best practices as the Braze practice grows. • Manage your time to meet billable utilization targets of 36+ hours per week. • Travel up to 20–25% for project kickoffs, onsite workshops, and key delivery milestones.

• Own and manage integrated workback plans across readiness, validation, communications, and launch milestones • Drive execution cadence (daily/weekly standups, status reviews, checkpoints) • Track dependencies, risks, and blockers; proactively drive resolution and communicate tradeoffs • Plan and execute User Acceptance Testing (UAT) programs end-to-end • Define validation phases and manage phased (“ring-based”) deployments • Coordinate participant onboarding, access, training, and logistics • Capture and synthesize feedback into structured, actionable insights • Manage staged rollout processes with clear entry and exit criteria • Facilitate feedback loops, office hours, and iteration cycles • Maintain centralized tracking of issues, feedback, and resolutions • Partner with engineering, customer experience, and readiness teams to align timelines and deliverables • Translate user and field feedback into clear, prioritized inputs • Ensure alignment across parallel workstreams to avoid fragmentation • Coordinate readiness activities including training, communications, and launch preparation • Manage asset development, publication workflows, and compliance approvals • Ensure deliverables are complete, clear, and ready for scaled distribution • Develop high-quality presentations and executive-ready updates • Provide clear, timely status reporting and program insights • Build strong relationships with stakeholders across multiple organizational levels

• The Director of Success & Career Program Operations is the bridge between national program expectations and high-quality regional delivery. • This role ensures regions have the practical supports they need to implement strong Success and Career programming, translating the model into clear routines, milestones, and tools that work in day-to-day operations. • The Director monitors key dashboards and early-warning signals to spot implementation or outcome risks, mobilizes targeted support, and engages regional and national leaders in timely problem-solving and course correction. • Own the national Success & Career operating system (goals, milestones, cadence) and ensure coherent delivery across regions. • Monitor leading indicators and outcomes; identify fidelity, capacity, and engagement risks; engage leaders and drive timely course correction. • Lead milestone reviews (before/after-action) to codify lessons learned and improve practice. • Operationally own Early Warning System (EWS) implementation; ensure regional and scaled teams act on signals and track follow-through. • Operationalize the employability curriculum and interventions aligned to Bottom Line’s Employability milestones. • Oversee a scalable volunteer mentoring approach that delivers a strong student and mentor experience. • Plan and improve career events, workshops, and convenings using clear success metrics (scale what works; retire what doesn’t). • Use EWS and Employability data to target supports equitably and improve outcomes. • Enable strong implementation across regions for Success and Career programming (readiness, guidance, and process improvement for new and existing sites). • Lead communities of practice for Success Program Directors, Success Coaches, and Career Connections staff to build consistency through shared expectations and learning cycles. • Set and facilitate the operating cadence (calls, checkpoints, deadlines) so priorities and changes are clear and actionable. • Deliver onboarding, training, and coaching with Training & Learning; surface gaps and partner with Program Strategy & Fidelity to reduce regional burden. • Partner with Program Strategy & Fidelity to align delivery to the Bottom Line Way and fidelity guardrails; bring implementation insights to model evolution. • Partner with Access Program Operations on the pre-matriculation handoff, and partner closely with the Director, Scaled Advising. • Serve as program owner for Success and Career data tools (e.g. Advisor Dashboards, Employability reporting, First Destination data flows). • Oversee grant-funded program projects: manage scopes, timelines, and deliverables; track performance against grant metrics; and provide program narrative and data to inform funder reports. • Maintain clear timelines, processes, and protocols for key milestones; keep documentation and knowledge bases current and usable. • Use regional feedback and outcome data to drive operational improvements with Program Strategy & Fidelity. • Manage up to two direct reports, as needed, based on grant funding: set goals, provide feedback, support, and coach through challenges. • Build a high-performing team culture that supports learning, collaboration, and growth.

Role Description As a Braze Implementation Program Manager at Stitch, you will coordinate and drive end-to-end implementations of the Braze customer engagement platform for enterprise and high-growth clients. You will partner closely with a Director, Solution Architects, Technical Architects, and client-side stakeholders to ensure Braze is configured, launched, and adopted successfully against clear business goals. - Manage day-to-day execution for Braze implementation projects, from kickoff through go-live and early adoption. - Own the integrated project plan: milestones, dependencies, and risks across workstreams covering data, integrations, channel configuration, and campaign enablement. - Partner with a Senior Implementation Lead (or Launch Practice Leader) who owns overall strategy and executive relationships, ensuring your delivery plan supports the agreed roadmap. - Facilitate working sessions and status meetings with client stakeholders to clarify requirements, track progress, and resolve blockers. - Coordinate closely with Solution Architects, Technical Architects, and Technical Producers, and client engineering teams to keep integrations, data flows, and QA on track. - Support critical go-live readiness activities, including test planning, deliverability checks, QA coordination, and launch runbooks. - Maintain clear, concise project documentation (plans, RAID logs, decision logs, status reports) that keeps all parties aligned. - Escalate risks and issues early, propose mitigation options, and drive decisions with support from senior leaders when needed. - Contribute feedback and lessons learned into Stitch implementation playbooks, templates, and best practices as the Braze practice grows. - Manage your time to meet billable utilization targets of 36+ hours per week. - Travel up to 20–25% for project kickoffs, onsite workshops, and key delivery milestones. Qualifications - Experience managing cross-functional implementation or rollout projects with a defined go-live date (martech, CDP, CRM, or adjacent SaaS). - Familiarity with Braze or a comparable tier-one customer engagement platform (Adobe, Salesforce Marketing Cloud, Iterable, etc.); you understand capabilities enough to map requirements to platform features and flag gaps. - Strong project/program management skills: building and maintaining plans, driving accountability across teams, and managing scope, timelines, and risks. - Solid stakeholder management skills; you are comfortable running client meetings, clarifying expectations, and communicating tradeoffs with marketing, product, and technical audiences. - Ability to connect technical implementation details (events, attributes, segments, channels) to business outcomes and marketing use cases. - Curiosity about how brands use Braze and adjacent tools to improve customer engagement, and a desire to deepen your expertise over time. Requirements - 5–7+ years in martech, CRM, customer engagement, or related SaaS implementation roles (agency, consultancy, or in-house). - Demonstrated experience leading or coordinating multi-stakeholder implementation projects from kickoff to go-live. - Experience with Braze or a comparable customer engagement platform strongly preferred; Braze certifications or partner experience are a plus. - Prior consulting or professional services experience is a plus but not strictly required. - Executive communication comfort: you can summarize project status and risks succinctly for senior stakeholders, even if you are not the primary executive sponsor. - Must be eligible to work in the United States, Canada, or United Kingdom without visa sponsorship. Benefits - Medical, dental, vision, and life insurance - 401k with company match - Flexible PTO policy - Monthly tech stipend - Paid parental leave - In-person onboarding experience at our HQ in Indianapolis, Indiana - Mental well-being support