Stitch

• Own integrated project plans: scope, schedule, cost, dependencies. Manage critical path and scenario planning across Databricks implementation workstreams. • Own budgets and forecasts. Track burn, perform variance analysis, re-baseline when needed. Support SOW and change management. • Own risk mitigation and issue resolution. Write risks with cause → event → impact. Document mitigation vs. contingency, with particular attention to data migration, pipeline, and platform-architecture risk. • Own change control. Write change requests that clearly justify scope, cost, and timeline impact. • Select and tailor Stitch’s SEW delivery methodology based on project context, client data maturity, and team capability. • Design project dashboards and automated reporting. Produce executive updates that surface risk, not just activity. • Manage cross-team dependencies and vendor delivery, including coordination between data engineering, platform, and marketing teams. Enforce governance at the project level. • Write for multiple audiences: executive summaries, decision memos, steering committee decks, detailed delivery plans. • Mentor and provide feedback for Project Managers. • Manage your time to meet billable targets of 36+ hours per week. • Travel up to 20% for client meetings, workshops, and onsite engagements.

• Manage day-to-day execution for Braze implementation projects, from kickoff through go-live and early adoption. • Own the integrated project plan: milestones, dependencies, and risks across workstreams covering data, integrations, channel configuration, and campaign enablement. • Partner with a Senior Implementation Lead (or Launch Practice Leader) who owns overall strategy and executive relationships, ensuring your delivery plan supports the agreed roadmap. • Facilitate working sessions and status meetings with client stakeholders to clarify requirements, track progress, and resolve blockers. • Coordinate closely with Solution Architects, Technical Architects, and Technical Producers, and client engineering teams to keep integrations, data flows, and QA on track. • Support critical go-live readiness activities, including test planning, deliverability checks, QA coordination, and launch runbooks. • Maintain clear, concise project documentation (plans, RAID logs, decision logs, status reports) that keeps all parties aligned. • Escalate risks and issues early, propose mitigation options, and drive decisions with support from senior leaders when needed. • Contribute feedback and lessons learned into Stitch implementation playbooks, templates, and best practices as the Braze practice grows. • Manage your time to meet billable utilization targets of 36+ hours per week. • Travel up to 20–25% for project kickoffs, onsite workshops, and key delivery milestones.

• Solution Architecture: Lead enterprise solution architecture for transformational implementations, net-new Braze deployments, platform migrations, and complex multi-system programs. • System Design: Define system architecture across a client’s tech stack and design data models supporting connectivity across CDP, CRM, data warehouse, and Braze. • AI/ML Innovation: Champion AI/ML applications in customer engagement: predictive analytics, AI-powered personalization, LLM integration, and composable CDP strategies. • Executive Relationships: Own executive-level client relationships. Present to C-suite, navigate stakeholder dynamics, and guide roadmapping and prioritization. • Methodology Leadership: Lead solution design reviews and drive the evolution of Stitch’s solutioning methodologies. • Escalation Support: Step into the most complex client situations with structured problem-solving, solution expertise, and stakeholder alignment—partnering with Directors to drive resolution. • Mentorship: Mentor and provide feedback for Solution Architects. Establish standards for privacy, compliance, security, and data strategy. • Partner Influence: Influence Braze’s product roadmap based on client needs. Contribute to the Braze technical community. • Occasional travel: Travel up to 20% for client meetings, workshops, and onsite engagements. • Perform other duties as assigned.

• Lead and drive client working sessions focused on data architecture and data mapping, bringing clarity and direction to complex discussions with senior stakeholders. • Design and own end-to-end Databricks Lakehouse architecture for marketing data ingestion, transformation, storage, and consumption—leveraging Unity Catalog, Delta Lake, Delta Live Tables, and Databricks SQL Warehouse. • Design integrations between Databricks and martech platforms (Braze, CDPs, ect) to enable customer 360 views, churn prediction, media mix modeling, dynamic pricing, and lifetime value analysis. • Design and implement robust data models—including medallion architecture, Star Schema, and Data Vault—optimized for marketing analytics workloads. • Enable marketers to query data conversationally and generate actionable insights without SQL through Databricks Genie and AI-powered analytics. • Support the design and implementation of AI agents using Agent Bricks and the Mosaic AI Agent Framework. • Review and interpret technical capability maps and frameworks, connecting them to data architecture and design decisions. • Architect data governance, security, and access control policies using Unity Catalog, including lineage tracking, audit logging, PII masking, and marketing data privacy compliance. • Integrate Databricks workflows into CI/CD pipelines using Terraform, Git, and Azure DevOps; implement infrastructure-as-code and automated deployment for notebooks, jobs, and clusters. • Partner with clients on roadmaps, POCs, and migrations; support pre-sales efforts with technical proposals, whiteboarding sessions, and project estimation. • Manage your time to meet billable targets of 36+ hours per week. • Travel up to 20% for client meetings, workshops, and onsite engagements.

• Lead enterprise solution architecture for transformational implementations, net-new Braze deployments, platform migrations, complex multi-system programs. • Architect end-to-end integration patterns: Design and troubleshoot data flows across disparate systems (CDP, CRM, middleware, and data warehouses), ensuring robust connectivity and data integrity even when systems do not natively talk to each other. • Define system architecture across a client’s tech stack and design data models supporting connectivity across CDP, CRM, data warehouse, and Braze. • Champion AI/ML applications in customer engagement: predictive analytics, AI-powered personalization, LLM integration, composable CDP strategies. • Own executive-level client relationships. Present to C-suite, navigate stakeholder dynamics, and guide roadmapping and prioritization. • Lead solution design reviews and drive the evolution of Stitch’s solutioning methodologies. • Step into the most complex client situations with structured problem-solving, solution expertise, and stakeholder alignment — partnering with Directors to drive resolution. • Mentor and provide feedback for Senior Technical Architects. Establish standards for privacy, compliance, security, and data strategy. • Influence Braze’s product roadmap based on client needs. Contribute to the Braze technical community. • Achieve quarterly billable targets which average to be 32 hours of billable work per week • Travel up to 20% for client meetings, workshops, and onsite engagements.

**What You’ll Do** - Build use-case prioritization frameworks using quantitative scoring models that weigh business value, technical feasibility, and measurable customer impact. - Develop journey governance frameworks, testing roadmaps, and maturity assessments that help clients scale and optimize programs without accumulating architectural debt. - Design marketing analytics and KPI architectures that connect campaign-level metrics to business outcomes, including experimentation frameworks and performance narratives that enable data-backed investment decisions. - Leverage first-party data, behavioral signals, and CDP/CRM data to develop audience segmentation strategies, lifecycle stage definitions, and personalization frameworks. - Synthesize complex performance data from platforms such as Braze and turn them into actionable strategic recommendations. - Lead end-to-end journey mapping — from discovery workshops through current-state/future-state maps — defining personas, moments of truth, channel touchpoints, and data signals to surface experience gaps and prioritize improvements. - Partner with technology vendors (Braze, Segment, Databricks and others) to maintain platform intelligence and translate vendor roadmaps into client opportunity. - Lead sessions with Client Partners and Solution Architects to help clients understand how to transform their martech investments from SaaS to a consumption model purpose-built to advance client goals. - Build and present executive-ready business cases for martech investments — including ROI modeling, value realization roadmaps, and strategic narratives that translate complex technology into clear action. - Serve as a trusted strategic advisor to VP and C-level stakeholders—anticipating client challenges, identifying where additional Stitch capabilities can solve unmet client needs, partnering with Client Partners to strengthen long-term client relationships. - Participate in QBRs and EBRs to help Client Partners sequence journey investments, technology enablers, and capability-building milestones for clients. - Contribute to Stitch’s internal methodology: creating reusable frameworks, assessment tools, and workshop guides that raise the standard of every client engagement. - Author or contribute to thought leadership—LinkedIn, Webinars, and Braze Events—that position Stitch as the leading voice in modern martech strategy. - Manage your time to meet billable targets of 36+ hours per week. - Travel up to 20% for client meetings, workshops, and onsite engagements.

• Lead and drive client working sessions focused on data architecture and data mapping, bringing clarity and direction to complex discussions with senior stakeholders. • Design and own end-to-end Databricks Lakehouse architecture for marketing data ingestion, transformation, storage, and consumption—leveraging Unity Catalog, Delta Lake, Delta Live Tables, and Databricks SQL Warehouse. • Design integrations between Databricks and martech platforms (Braze, CDPs, ect) to enable customer 360 views, churn prediction, media mix modeling, dynamic pricing, and lifetime value analysis. • Design and implement robust data models—including medallion architecture, Star Schema, and Data Vault—optimized for marketing analytics workloads. • Enable marketers to query data conversationally and generate actionable insights without SQL through Databricks Genie and AI-powered analytics. • Support the design and implementation of AI agents using Agent Bricks and the Mosaic AI Agent Framework. • Review and interpret technical capability maps and frameworks, connecting them to data architecture and design decisions. • Architect data governance, security, and access control policies using Unity Catalog, including lineage tracking, audit logging, PII masking, and marketing data privacy compliance. • Integrate Databricks workflows into CI/CD pipelines using Terraform, Git, and Azure DevOps; implement infrastructure-as-code and automated deployment for notebooks, jobs, and clusters. • Partner with clients on roadmaps, POCs, and migrations; support pre-sales efforts with technical proposals, whiteboarding sessions, and project estimation. • Manage your time to meet billable targets of 36+ hours per week. • Travel up to 20% for client meetings, workshops, and onsite engagements.

- Lead revenue strategy and commercial performance for strategic, high-value accounts and complex multi-workstream engagements. - Drive sophisticated expansion planning and multi-year growth initiatives. - Lead pricing, negotiation, and structuring of complex or enterprise-level Statements of Work (SOWs). - Maintain forecasting accuracy through clear communication of risks, pacing, and account trajectory. - Build and own senior-level, multi-threaded relationships across executive, marketing, data, and technology stakeholders. - Lead high-impact conversations that influence client investment priorities and long-term strategies. - Serve as the escalation point for complex client challenges, navigating tension with clarity and poise. - Facilitate cross-business alignment within client organizations to unlock new opportunities and deepen partnerships. - Partner closely with Delivery leadership to ensure quality, cohesion, and financial health across all active workstreams. - Connect strategic client priorities to the right mix of Stitch capabilities and expertise. - Guide cross-functional teams through complex strategy, discovery, and solutioning processes. - Provide organizational visibility into patterns, emerging opportunities, and client risks. - Coach Associate Client Partners and Client Partners on commercial discipline, executive communication, and strategic selling (without direct people management). - Contribute to Client Partner organizational standards, frameworks, and training materials. - Support Executive Client Partners with portfolio-level planning, pipeline reviews, and team enablement.

At Stitch, we’re building something extraordinary. As a fast-growing team of passionate marketing technologists, architects, and strategists, we bring together our diverse backgrounds and experiences to work towards one common goal: make marketers’ lives easier with Braze. Customer engagement is becoming increasingly complex, but with the right technology, processes, and strategies in place, marketers can achieve great things. We're motivated to be drivers of what the future of martech looks like by building solutions that work. We’re all in on Braze as the leading customer engagement platform and the cornerstone of the modern martech stack. As an Orbit-level certified Braze partner (the highest level of partnership), we work alongside marketers from some of the world’s most beloved brands to stitch together innovative solutions, better processes, and smarter strategies that make marketing magic happen in Braze. About This Role As a Senior Client Partner at Stitch, you’ll lead our most important and complex client relationships. You won’t just grow accounts—you’ll own strategic partnerships with senior executives, guiding multi-threaded teams across marketing, data, and technology to drive large-scale, multi-year expansion. You’ll shape the business-aligned investment priorities of clients, navigating complex decision-making, and influencing long-term marketing strategies that anchor Stitch as a critical growth partner. You’ll step into executive conversations with confidence and clarity, trusted not only for your deep expertise in martech and customer engagement but also for your ability to translate complexity into clear business impact. Beyond ownership of your Book of Business, you’ll mentor and elevate other Client Partners, helping them sharpen their commercial discipline and executive communication. Working closely with Stitch’s Delivery leadership, you’ll ensure seamless execution across multiple workstreams and maintain strong account health through transparent forecasting and risk management. You will consistently showcase a strategic mindset, a polished sales and negotiation skillset, and a track record of delivering sustained revenue growth in complex enterprise environments. What You’ll Do - Lead revenue strategy and commercial performance for strategic, high-value accounts and complex multi-workstream engagements. - Drive sophisticated expansion planning and multi-year growth initiatives. - Lead pricing, negotiation, and structuring of complex or enterprise-level Statements of Work (SOWs). - Maintain forecasting accuracy through clear communication of risks, pacing, and account trajectory. - Build and own senior-level, multi-threaded relationships across executive, marketing, data, and technology stakeholders. - Lead high-impact conversations that influence client investment priorities and long-term strategies. - Serve as the escalation point for complex client challenges, navigating tension with clarity and poise. - Facilitate cross-business alignment within client organizations to unlock new opportunities and deepen partnerships. - Partner closely with Delivery leadership to ensure quality, cohesion, and financial health across all active workstreams. - Connect strategic client priorities to the right mix of Stitch capabilities and expertise. - Guide cross-functional teams through complex strategy, discovery, and solutioning processes. - Provide organizational visibility into patterns, emerging opportunities, and client risks. - Coach Associate Client Partners and Client Partners on commercial discipline, executive communication, and strategic selling (without direct people management). - Contribute to Client Partner organizational standards, frameworks, and training materials. - Support Executive Client Partners with portfolio-level planning, pipeline reviews, and team enablement. What Does Success Look Like In This Role? - You step into every executive meeting ready to lead with insight and confidence. Whether it’s shaping a client’s long-term marketing strategy or navigating complex challenges, you influence conversations with a clear strategic point of view. Clients rely on you not just as a service provider, but as a trusted partner who understands their business deeply and helps them see new possibilities. - You don’t just manage accounts—you grow them. Through thoughtful planning and multi-threaded relationships, you consistently drive meaningful, multi-year growth that expands Stitch’s impact and cements the partnership. Complexity and scale don’t intimidate you; they inspire you to bring your best problem-solving and leadership skills forward. - Within Stitch, you are a role model. Your leadership behaviors, cultural contributions, and commitment to excellence set the standard for others to follow. You coach and uplift your peers, foster collaboration, and spark a culture of high performance.

• Lead technical execution: multi-step Canvas builds with AI features, advanced segmentation, Connected Content integrations. • Develop advanced Liquid: looping, nested conditionals, attribute segmentation, Connected Content calls, AI personalization tools. • Build advanced Catalog use cases: exclusion lists, language translations, renderable content, preference center integration. • Own landing page development—front-end HTML + CSS following best practices. • Support or own gamification content development (In-App Messaging). • Reverse-engineer scripting languages (AmpScript, HubL) for platform migration projects. • Lead discovery sessions, identify requirements gaps, recommend KPIs, manage escalated clients. • Create client-ready documentation with 0–1 review cycles. Build internal templates. • Mentor Consultant Technical Producers on methodology, platform best practices, and client communication. • Manage your time to meet billable targets of 36+ hours per week. • Travel up to 20% for client meetings, workshops, and onsite engagements.