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Role Description ResponsiveAds™ single packaged tag is a fundamentally simpler trafficking model than what agencies and DSPs are used to; one tag, all sizes, no re-trafficking. This role is the technical bridge between our platform and the ecosystem that delivers our creatives at scale. You will own the technical onboarding of Publishers, Channel and new DSP/SSP integration partners, troubleshoot complex trafficking issues for agencies and brands, and build the documentation and tooling that makes RA the easiest creative platform for ad ops teams to work with. You will also support the AdCp standard expansion, working directly with DSP engineering teams to certify new RA tag and format types across major programmatic environments. What You Will Do - Own technical onboarding of new Channel, DSP, SSP, and publisher integration partners from documentation review to first live campaign. - Work with ResponsiveAds Zendesk system to provide support as part of the technical engineering team for 1st and 2nd line support tickets. Document and provide clear reports for the community and partners. - Serve as primary technical resource for publisher, agency and brand ad ops teams on trafficking, tag, and delivery issues. - Build and maintain integration documentation, trafficking guides, and self-serve onboarding materials for each partner. - QA and certify new RA tag and format types against major DSP environments before general availability. - Support the AdCp standard expansion: work directly with DSP engineering teams on schema and tag certification. - Surface recurring ad ops issues as product bugs or feature requests to the engineering team. - Support sales in technical discovery conversations and RFP responses involving complex trafficking requirements. Qualifications - MUST have 5+ years ad operations, solutions engineering, or programmatic technical experience. - MUST have 5+ years strong Javascript, CSS, coding experience. - MUST have deep familiarity with DSPs (DV360, TTD, Amazon DSP), SSPs, ad servers, macros, and tag management. - MUST have experience with HTML5 ad formats, VAST/VPAID video tags, and IAB creative standards. - MUST have strong debugging skills: network traffic, browser console, and tag inspection tools. - MUST have Rich media or responsive ad format experience for set-up, debugging, code changes. - Excellent written and verbal communication. You explain complex technical concepts clearly to non-technical stakeholders. Skills & Tools - Programmatic infrastructure: DSPs (DV360, TTD, Amazon), SSPs, ad servers, tag management. - Strong working knowledge of Agentic workflows. Set-up and utilize. - Working knowledge and usage of the industry ad builders and creative management tools. - HTML5 ad formats, VAST/VPAID, IAB creative standards, deep practical knowledge. - Browser debugging: network inspector, console, tag and pixel validation tools. - TCF/GVL consent frameworks and privacy compliance in ad serving is a plus. - DOOH or CTV ad serving technical requirements is a plus. - Startup mentality, highly responsive, owns client issues end-to-end, no ticket queue culture. Benefits - A strong commitment to work-life balance. We provide a flexible work and vacation time. - Generous paid time off and flexible work from home policies. - Offer the ability to take educational courses and support your continuous learning. - Continuous merit-based pay increases. - Stipend paid parental family leave policies to support you during major life events.
Green Thumb Industries promotes well-being through the power of cannabis.
• Responsible for the full scope of a cannabis manufacturing site • Direct accountability for safety, quality, compliance, productivity, and the people • Own the facility budget • Drive continuous improvement • Lead a multilevel team through high-growth operations
Pavago specializes in connecting businesses with top-tier offshore talent in operations, sales, and marketing, offering a comprehensive recruitment solution designed to reduce cost
Role Description We are seeking a proactive and highly organized Loan Coordinator / Lender Liaison to ensure loan files move efficiently from submission through closing. This role serves as the critical bridge between our internal team and lending partners, ensuring consistent communication, timely follow-up, and complete visibility across all active loans. You will be responsible for tracking loan progress daily, coordinating documentation, resolving bottlenecks, and ensuring deadlines are met throughout the loan lifecycle. Responsibilities - Lender Communication - Serve as the primary point of contact between the company and lending partners. - Maintain consistent communication with lenders throughout the loan lifecycle. - Follow up on outstanding lender requests and documentation requirements. - Escalate issues proactively to prevent delays in funding or closing. - Loan Pipeline Management - Monitor active loans from submission through closing. - Maintain accurate status updates and progress tracking across all loan files. - Review loan reports daily and identify delays, bottlenecks, or missing documentation. - Ensure all stakeholders remain informed of loan status and next steps. - Internal Team Coordination - Collaborate with internal team members to gather required documentation. - Coordinate responses to lender requests and underwriting conditions. - Support timely submission of loan packages and required updates. - Ensure all parties remain aligned on timelines and deadlines. - Documentation & File Management - Organize and maintain complete loan files throughout the lending process. - Ensure all correspondence, reports, and documentation are properly recorded and accessible. - Maintain accurate records within CRM and loan management systems. - Verify file completeness before key milestones and closing. - Process Improvement - Identify inefficiencies within loan workflows and communication processes. - Recommend improvements that increase efficiency and reduce loan cycle times. - Assist in building standardized processes for lender communication and pipeline management. Qualifications - Proven experience in loan coordination, loan processing, mortgage operations, lender liaison, or a related role. - Strong understanding of the mortgage or lending process. - Experience managing loan files from submission through closing. - Excellent verbal and written English communication skills. - Exceptional organizational and project management abilities. - Ability to manage multiple active loan files simultaneously. - Experience using CRM systems and Google Workspace (Docs, Sheets, Calendar). - Strong attention to detail and deadline management skills. - Ability to work independently in a remote environment. - Reliable internet connection and availability for 30+ hours per week. Requirements - Experience working with DSCR loans, investment-property financing, or non-QM loan products. - Experience working with real estate investors or investment-property transactions. - Familiarity with Encompass, Salesforce, LendingPad, Jungo, or other loan management platforms. - Background in real estate acquisitions, dispositions, or operations. - Experience supporting U.S.-based mortgage lenders, brokers, or investment firms. What Makes You a Strong Fit - You enjoy keeping multiple moving pieces organized and on schedule. - You proactively solve problems before they become major issues. - You communicate effectively with lenders, underwriters, and internal stakeholders. - You thrive in deadline-driven environments where attention to detail matters. - You can manage multiple loan files simultaneously without sacrificing accuracy. What Does a Typical Day Look Like? Your day begins by reviewing active loan files and lender updates to identify any outstanding conditions, missing documents, or approaching deadlines. Throughout the day, you communicate with lenders, underwriters, and internal stakeholders to keep files moving forward and prevent delays. You coordinate documentation requests, update loan statuses, maintain CRM records, and proactively follow up on pending items. As loans move closer to closing, you ensure all conditions have been satisfied and all parties remain aligned on timelines. Success in this role comes from keeping every loan organized, every stakeholder informed, and every deadline on track. Interview Process - Initial Recruiter Screening - Client Interview - Offer Stage
Role Description You will be the analytical engine of our commercial team — the person who turns complex deals into clean, compelling, accurate submissions and turns data into sharp commercial insight. Reporting directly to strategy leadership, you will own our RFP/RFI library and response process, run competitive intelligence, and partner with Marketing to design the sales collateral that differentiates Ilant in employer, payer, and broker channels. This is a high-detail, internally focused role built for an ex-consultant or data-driven builder who is rigorous about accuracy, comfortable building models, and energized by ambiguity. You won’t carry a quota; you will make the people who do dramatically more effective. You will also help us figure out where AI can make this work faster and better — and then build those workflows. Key Responsibilities - RFP / RFI Ownership - Own the end-to-end RFP/RFI response process — intake, project plan, drafting, cross-functional input, and on-time, accurate submission. - Build and maintain the RFP content library, keeping answers current, version-controlled, and consistent with approved clinical, regulatory, and security positions. - Coordinate input from Clinical, Legal, Product, Security, and Finance, resolving conflicting or stale answers before they reach a buyer. - Financial Modeling & Deal Economics - Build and maintain customized financial models, ROI analyses, and pricing scenarios for prospective employer, payer, and broker clients. - Run utilization-based sensitivity and breakeven analyses using client-specific inputs (population size, demographics, utilization assumptions). - Support proposal economics and ensure financial assumptions used in deals stay aligned with internal financial planning. - Buyer-Facing Insight & Analytics - Partner with the Data team to translate Ilant’s outcomes and analytics into compelling, defensible evidence that advances deals — ROI proof points, population insights, and outcome narratives tailored to employer, payer, and broker audiences. - Communicate outcome and ROI claims so they withstand scrutiny from sophisticated buyers and their actuarial and analytics advisors. - Maintain CRM hygiene and pipeline reporting — keeping rep-level data quality, pipeline accuracy, and stage progression current. - Sales Collateral & Strategic Content - Partner with Marketing to design and maintain pitch decks, ROI summaries, one-pagers, customer-facing FAQs, and internal execution playbooks, on-brand and audience-specific. - Simplify technically dense contracting, clinical, and benefit-design concepts into materials non-technical sales staff can confidently use. - Competitive & Market Intelligence - Track competitors, market shifts, and buyer dynamics across employer, payer, and broker channels; maintain battlecards and positioning guidance. - Translate complex market and competitive data into clear, actionable guidance the sales team can use in live deals. - AI & Process Improvement - Identify and prototype AI-enabled workflows to make RFP response, collateral production, and competitive research faster and higher quality. - Bring a continuous-improvement mindset to the commercial “machinery,” proposing and implementing better ways of working. Qualifications - 3–5 years spanning management consulting, FP&A / financial analysis, strategy, or commercial/revenue operations. - Exceptional attention to detail and accuracy — you catch the inconsistency others miss, and you treat a client-facing number as something to defend. - Strong financial modeling skills (advanced Excel / Google Sheets); comfortable building models from a blank sheet. - Proven ability to manage multi-stakeholder processes under tight deadlines (RFPs, deliverables, cross-functional projects). - Exceptional writing and presentation skills — can build a compelling deck, write a sharp memo, and tailor messaging to different audiences. - An active builder mindset toward generative AI — you don’t just use AI to write text; you understand how to leverage LLMs, prompt frameworks, or automation scripts to streamline knowledge work. Preferred - Experience in healthcare, digital health, health benefits, or enterprise B2B environments; healthcare consulting experience a plus. - Familiarity with employer health benefit economics, capitated/risk-based contracting, or pricing structures. - Startup or high-growth experience; comfort operating without established playbooks. - Experience with Salesforce, BI tools (e.g., Power BI), or similar systems. What Success Looks Like (First 12 Months) - RFP/RFI responses are consistently accurate, on-time, and reusable; the content library is trusted as a single source of truth. - Sales teams walk into meetings better prepared, with stronger collateral and clearer competitive positioning. - At least one AI-enabled workflow is in production and measurably saving time or improving quality. - Commercial decisions are increasingly informed by clean, well-structured data and insight. Benefits - Fully remote environment – work from anywhere while maintaining meaningful collaboration with a distributed team. - Comprehensive health benefits – medical, dental, and vision coverage to support you and your family. - Paid time off – 2 weeks of PTO to rest, recharge, and take the time you need. - Flexible floating holiday – one additional day each year to celebrate what matters most to you. - Paid sick leave – 5 sick days so you can prioritize your health when needed. - 11 paid company holidays throughout the year. - 401(k) retirement plan to help you invest in your future. - Healthcare and Dependent Care FSA options for additional tax-advantaged savings.
Pavago specializes in connecting businesses with top-tier offshore talent in operations, sales, and marketing, offering a comprehensive recruitment solution designed to reduce cost
Role Description We are seeking a proactive and highly organized DSCR Loan Coordinator / Lender Liaison to ensure loan files move efficiently from submission through closing. This role serves as the critical bridge between our internal team and lending partners, ensuring consistent communication, timely follow-up, and complete visibility across all active loans. - Track loan progress daily, coordinating documentation, resolving bottlenecks, and ensuring deadlines are met throughout the loan lifecycle. Responsibilities - Lender Communication - Serve as the primary point of contact between the company and DSCR lenders. - Maintain consistent communication with lending partners throughout the loan lifecycle. - Follow up on outstanding lender requests and documentation requirements. - Escalate issues proactively to prevent delays in funding or closing. - Loan Pipeline Management - Monitor active loans from submission through closing. - Maintain accurate status updates and progress tracking across all loan files. - Review loan reports daily and identify delays, bottlenecks, or missing documentation. - Ensure all stakeholders remain informed of loan status and next steps. - Internal Team Coordination - Collaborate with internal team members to gather required documentation. - Coordinate responses to lender requests and underwriting conditions. - Support timely submission of loan packages and required updates. - Ensure all parties remain aligned on timelines and deadlines. - Documentation & File Management - Organize and maintain complete loan files throughout the lending process. - Ensure all correspondence, reports, and documentation are properly recorded and accessible. - Maintain accurate records within CRM and loan management systems. - Verify file completeness before key milestones and closing. - Process Improvement - Identify inefficiencies within loan workflows and communication processes. - Recommend improvements that increase efficiency and reduce loan cycle times. - Assist in building standardized processes for lender communication and pipeline management. What Makes You a Strong Fit - You enjoy keeping multiple moving pieces organized and on schedule. - You proactively solve problems before they become major issues. - You communicate effectively with lenders, underwriters, and internal stakeholders. - You thrive in deadline-driven environments where attention to detail matters. - You can manage multiple loan files simultaneously without sacrificing accuracy. Qualifications - Proven experience in loan coordination, loan processing, mortgage operations, lender liaison, or a related role. - Strong understanding of DSCR loans and the lending process. - Experience managing loan files from submission through closing. - Excellent verbal and written English communication skills. - Exceptional organizational and project management abilities. - Ability to manage multiple active loans simultaneously. - Experience using CRM systems and Google Workspace (Docs, Sheets, Calendar). - Strong attention to detail and deadline management skills. - Ability to work independently in a remote environment. - Reliable internet connection and availability for 30+ hours per week. Nice-to-Have - Experience working with real estate investors or investment property financing. - Familiarity with Encompass, Salesforce, or other loan management platforms. - Background in real estate acquisitions, dispositions, or operations. - Experience working with U.S.-based mortgage lenders, brokers, or investment firms. What Does a Typical Day Look Like? Your day begins by reviewing active loan files and lender updates to identify any outstanding conditions, missing documents, or approaching deadlines. Throughout the day, you communicate with lenders, underwriters, and internal stakeholders to keep files moving forward and prevent delays. - Coordinate documentation requests, update loan statuses, maintain CRM records, and proactively follow up on pending items. - As loans move closer to closing, ensure all conditions have been satisfied and all parties remain aligned on timelines. Key Performance Indicators (KPIs) - Loan Files Closed On Time - Average Loan Processing Timeline - Accuracy of Loan Documentation - Pipeline Visibility & Status Reporting - Response Time to Lender Requests - Reduction in Loan Delays & Bottlenecks - CRM & File Management Accuracy You Are the Right Person If... - You have successfully managed loan files from submission through closing. - You understand the DSCR lending process and lender communication requirements. - You excel at tracking multiple deadlines and priorities simultaneously. - You proactively follow up rather than waiting for reminders. - You are highly organized and detail-oriented. - You enjoy bringing structure and accountability to complex processes. Interview Process - Initial Recruiter Screening - Client Interview - Offer Stage
Role Description We're hiring a Senior Analyst, Stock Operations to support the day-to-day administration and operation of Nscale's global equity programs. This is an individual contributor role within the People team, as part of the Reward function, reporting directly to the Director, Equity Operations. You'll work closely with Reward, Payroll, Finance, Legal, Tax, HR Operations, People Partners, and external vendors to ensure equity programs are administered accurately, efficiently, and in line with internal controls and regulatory requirements. This role is important to delivering operational excellence across Nscale's equity programs while helping create a consistent, high-quality employee experience throughout the equity lifecycle. You'll bring a strong operational mindset to a fast-paced, high-growth environment where accuracy, partnership, and continuous improvement matter. Responsibilities - Equity Administration & Operations - Administer day-to-day equity plan activities, including grants, vesting events, exercises, releases, transfers, and terminations. - Support the administration of global employee and executive equity programs through Nscale's equity management platform. - Process equity transactions accurately in accordance with plan rules, internal controls, and established service levels. - Maintain employee equity records and help ensure data integrity across equity, HRIS, payroll, and finance systems. - Partner with stock plan vendors and administrators to resolve operational issues and support the smooth execution of equity events. - Reporting & Analysis - Prepare recurring and ad hoc equity reports for Reward, Finance, Payroll, Legal, Tax, Accounting, and senior stakeholders. - Support equity reconciliations and data validation activities across multiple systems. - Assist with equity expense reporting, forecasting, and audit requests. - Produce analysis to support annual refresh cycles, grant recommendations, and executive decision-making. - Monitor operational metrics and identify trends, risks, and opportunities for process improvement. - Employee Support & Communications - Manage the equity operations mailbox and serve as a first point of contact for employee equity-related enquiries. - Draft and maintain employee communications, FAQs, educational materials, and guidance documents. - Support employee education initiatives related to stock plans, vesting, exercises, taxation, and equity program changes. - Partner with HR Operations and People Partners to help deliver a consistent employee experience across the equity lifecycle. - Compliance & Controls - Assist with internal and external audit requests by preparing supporting documentation and reports. - Ensure compliance with applicable securities regulations, insider trading requirements, and internal governance standards. - Support the preparation of data required for board reporting and annual filings. - Escalate risks, issues, and process gaps appropriately while proposing practical solutions. - Process Improvement & Stakeholder Partnership - Identify opportunities to automate, streamline, and improve equity administration processes. - Support Workday, equity platform, and broader systems enhancement projects. - Assist with the implementation and testing of new processes, controls, and technologies. - Work closely with the Equity Operations leader and cross-functional stakeholders to provide accurate, timely information that supports decision-making. Qualifications - Experience in stock plan administration, equity compensation, share plan operations, or a related field, either in-house or consulting. - Experience administering employee equity plans in a multinational or publicly traded company environment. - Understanding of stock options, RSUs, RSAs, Performance Awards, vesting schedules, exercises, and employee share plans. - Experience preparing operational reports and analysing equity data. - Strong Excel skills and comfort working with large datasets. - Excellent attention to detail and commitment to accuracy. - Strong organisational and prioritisation skills, with the ability to manage multiple deadlines. - Effective written and verbal communication skills, including drafting employee-facing communications. - Collaborative, proactive, and comfortable working in a fast-paced, high-growth environment. Benefits - Highly competitive US compensation package (base + bonus + equity), with performance reviews every 12 months. - Join one of the fastest-growing AI infrastructure companies — your chance to directly shape how global AI capacity is planned and deployed. - Expect a dynamic progression plan tailored to your ambitions. Grow by leading critical cross-functional initiatives and shaping capital strategy — always with our full support. - Human-First Flexibility: We treat you as humans first. Our flexible workplace trusts Nscalers to deliver, giving you the autonomy to shape your day around life's moments.
Driving Transformation in the automotive retail industry
Role Description At MSX you’ll be working with dealerships to grow fixed operations profitability and increase customer retention, through exceptional experience. As a Dealership Operations Specialist, you’ll have the autonomy to run your territory, the support of a collaborative team, and the satisfaction of knowing your work makes a measurable impact for dealers and customers. As Dealership Operations Specialist at MSX, you will be on the frontlines helping dealerships enhance customer experience, increase efficiency, maximize parts inventory, achieve sales objectives and resolve warranty issues. This role is perfect for someone who loves building relationships, teaching and sharing knowledge, enjoys problem solving, and takes pride in helping teams succeed. What You’ll Do - Build Relationships: Work with assigned dealers (approximately 30-40), dealer operators, dealer managers, regional offices and zone teams to achieve common goals. - Have a Consumer Mindset: Evaluate the dealership’s service customer experience based on customer data and observations and assist in continuous improvements / problem resolution to build customer loyalty, including CSI performance, service lead close rates, etc. - Be a Marketeer: Work with dealership and digital district manager (if applicable) to analyze marketing and merchandising plan, including dealership’s digital presence, against OEM brand direction, current market trends and dealership’s customer needs to identify business opportunities. - Grow the Business: Achieve sales objectives for district by consulting with dealerships on how to grow their fixed operations and maximize the OEM Parts program. - Leverage Data and Technology: Thoroughly prepare for each remote standardized dealer contact by identifying dealer priorities/needs, reviewing relevant reports, and preparing an agenda and presentation that addresses OEM and the dealer’s sales, retention and revenue priorities. Qualifications - Confident and skilled communicator with the ability to establish rapport with others by initiating and leading conversations. - Active listener with exceptional verbal and written communication skills. - Experience in delivering data-driven presentations to all levels of dealership management. - Previous customer service experience; creative in problem resolution and demonstrates the ability to think “out of the box.” - Analytical mindset with an understanding of metrics and reports. - Natural teaching approach—always looking for ways to make things better. - Friendly and positive attitude with customers and co-workers. - Ability to multi-task in a busy environment; able to work independently and with other team members. - Technology savvy; ability to leverage technology for productive remote meetings. - Proficiency at Microsoft Office (Word, Excel, PowerPoint, Outlook and Teams). - Passion to make a difference and succeed. Company Description MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: - Sales Performance - Repair Optimization and Compliance - Parts and Accessories Sales Performance - Consumer Engagement With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers. Additional Information MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law. Workplace Type: Home Based
Driving Transformation in the automotive retail industry
• Build Relationships: Work with assigned dealers (approximately 30-40), dealer operators, dealer managers, regional offices and zone teams to achieve common goals. • Have a Consumer Mindset: Evaluate the dealership’s service customer experience based on customer data and observations and assist in continuous improvements / problem resolution to build customer loyalty, including CSI performance, service lead close rates, etc. • Be a Marketeer: Work with dealership and digital district manager (if applicable) to analyze marketing and merchandising plan, including dealership’s digital presence, against OEM brand direction, current market trends and dealership’s customer needs to identify business opportunities. • Grow the Business: Achieve sales objectives for district by consulting with dealerships on how to grow their fixed operations and maximize the OEM Parts program. • Leverage Data and Technology: Thoroughly prepare for each remote standardized dealer contact by identifying dealer priorities/needs, reviewing relevant reports, and preparing an agenda and presentation that addresses OEM and the dealer’s sales, retention and revenue priorities.
The work that we do today will impact the lives, of people we do not know, in a humanistic way.
• Provide strategic and operational oversight of packaging and labeling activities. • Manage internal and external stakeholders. • Drive continuous improvement initiatives across the product lifecycle. • Lead packaging and labeling operations to support clinical, commercial, and post-market activities. • Lead packaging validation, shipping validation, and drop test strategy and execution oversight. • Ensure packaging and labeling processes comply with applicable FDA, ISO, MDR, and other global regulatory requirements. • Own sponsor side technical oversight for primary packaging, labeling, artwork, printed packaging components, and commercial kitting of drug product and device components. • Develop and maintain approval, implementation, and control of packaging and labeling specifications, procedures, and documentation. • Partner with Quality, Regulatory Affairs, Supply Chain, Manufacturing, and Product Development teams to ensure alignment across product lifecycle activities. • Support product launches, design changes, market expansions, and supply continuity initiatives. • Provide sponsor side oversight of serialization readiness and execution at CMO. • Manage packaging, labeling, kitting, and serialization related vendors, including governance, issue resolution, timelines, and technical deliverables. • Ensure packaging and labeling activities are performed in accordance with established quality systems and applicable regulations. • Investigate deviations, nonconformances, CAPAs, and labeling-related quality events. • Assess and mitigate operational and compliance risks associated with packaging and labeling activities. • Lead cross-functional projects related to packaging optimization, labeling implementation, product launches, and process improvements. • Develop and monitor key performance indicators (KPIs) for packaging and labeling operations. • Establish priorities, allocate resources, and ensure timely execution of operational objectives.
Transforming revenue cycle differently. Improving healthcare together.
• Supervise the daily operations of a non-exempt hospital billing staff • Oversee the development, implementation, and achievement of operational goals for clients and the company • Ensure adherence to client policies and procedures and perform all assigned job-related duties • Facilitate interviewing of potential billing candidates and provide pre-hire feedback • Ensure team member compliance with HIPAA, State and Federal laws and guidelines • Ensure team members comply with productivity standards while maintaining quality levels • Review quality audits weekly and provide coaching for improvement • Review team member performance daily and provide coaching if not meeting key metrics • Escalate employee deficiencies to leadership if coaching attempts have failed • Report and discuss team member and team progress with leadership • Perform disciplinary counseling and implement Employee Success Plans as needed • Promote teamwork, collaboration, and a positive work environment • Responsible for team member payroll accuracy and approval • Complete performance evaluations of staff • Continuous training, mentoring, and development of team members • Responsible for researching, analyzing, and reviewing claim errors and rejections for trends and improvements • Stay current with payer updates and process changes to ensure accurate claims resolution • Ensure adjustments are accurate, timely, and compliant with client policies and procedures • Identify payer-specific issues and communicate to team and leadership • Research problem accounts as needed • Lead and contribute to daily shift briefings • Escalate client issues (including IPO issues) to leadership if not resolved internally • Responsible for training all new hires on client and company workflows • Collaborate with leadership to develop policies, procedures, and job aids • Participate in client, payer, and internal meetings as requested • Complete all assigned projects in a timely manner • Possible limited travel • Perform other duties as required
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