• Serve as the operational leader for Sunbit's card platform, driving performance, scalability, and continuous improvement across card operations. • Own the implementation, optimization, and governance of core card processing functionality, ensuring operational processes align with business objectives and customer experience goals. • Drive continuous improvement across the card ecosystem by optimizing processes, automating workflows, reducing costs, and establishing scalable operational controls and performance standards. • Act as Sunbit's primary expert and executive point of contact for Fiserv and related card processing partners. • Lead the evaluation, design, implementation, and optimization of capabilities across the Fiserv ecosystem, ensuring platform enhancements align with business objectives and operational needs. • Influence and navigate Fiserv's organization to accelerate project delivery, resolve operational challenges, and maximize the value of existing platform capabilities. • Lead operational workstreams for major card initiatives including: New product launches, Co-brand and partner card programs, Portfolio conversions and migrations, Fraud and risk initiatives, Collections enhancements, Digital servicing capabilities, Data and reporting initiatives, Debit card and network expansion opportunities. • Own strategic relationships with card processors, networks, fulfillment providers, and other operational partners, driving performance, accountability, escalation management, and continuous improvement. • Establish and monitor vendor performance metrics, service-level agreements (SLAs), and operational KPIs. • Partner with Visa, Mastercard, and other network stakeholders on operational initiatives, compliance requirements, and program enhancements. • Lead and develop a high-performing Card Operations team responsible for day-to-day card servicing and operational support. • Own the Card Operations budget and P&L, identifying opportunities to improve efficiency while maintaining strong service levels. • Develop business cases for operational investments and strategic initiatives. • Partner with Risk, Compliance, Legal, and Audit teams to ensure operational processes meet regulatory, network, and internal control requirements.

• Support the end-to-end operational execution of audit engagements across all service lines (SOC 2, ISO 27001, PCI DSS, CMMC, HITRUST, FedRAMP). • Manage engagement setup, intake tracking, and workflow coordination in internal project management systems. • Monitor engagement milestones, flag timeline risks, and assist in resource and deadline tracking. • Coordinate across audit teams to ensure timely delivery of client-facing and internal deliverables. • Support client onboarding logistics, including system access setup and documentation preparation. • Identify and document operational bottlenecks and recommend actionable process improvements. • Assist in maintaining and updating standard operating procedures (SOPs), templates, and documentation repositories. • Support internal quality control reviews to ensure deliverable consistency with firm standards. • Contribute to the rollout of operational process changes and new tools across delivery teams. • Collect, organize, and maintain operational data for internal reporting and leadership dashboards. • Track key operational KPIs including engagement utilization, project timelines, and team capacity. • Prepare regular status reports and ad hoc analyses for the Director of Operations and senior leadership. • Maintain data integrity across internal systems and ensure records are current and accurate. • Maintain and update internal tools including project tracking platforms (e.g., Asana, Jira, Monday.com) and collaboration systems. • Provide operational support for compliance automation platforms (e.g., Vanta, Drata, Secureframe). • Assist in the evaluation and adoption of new technologies that enhance team efficiency. • Serve as a liaison between audit delivery, client success, HR, and finance teams to support coordinated operations. • Support special projects and strategic initiatives as directed by Operations leadership. • Contribute to internal training materials, onboarding documentation, and knowledge base content.

Role Description As a Program Operations Lead (internally classified as an Agile Practitioner 2), you will lead the operational execution, delivery tracking, and milestone coordination of complex technology programs. In this fully remote role, you will act as a driving force behind program delivery, collaborating across software engineering teams to align capacity, coordinate multi-team dependencies, and manage release schedules. You will proactively identify and mitigate program-level delivery risks, establish operational metrics, and communicate comprehensive status updates to senior leadership. By utilizing enterprise-approved technology and automation tools, you will optimize team operational efficiency and drive continuous improvement across our program delivery lifecycles. You will enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges. Primary Responsibilities - Orchestrate and lead the operational execution and delivery tracking of complex, multi-team technology programs to ensure milestones are met on time. - Coordinate cross-functional program dependencies, team capacity, and release schedules across multiple software engineering teams. - Proactively identify, monitor, and mitigate program-level delivery risks, operational bottlenecks, and resource constraints. - Define, track, and report key delivery metrics and operational performance indicators to measure progress and predict future capacity. - Communicate comprehensive program status, milestone progress, and delivery updates to technical leaders and executive stakeholders. - Facilitate large-scale planning sessions, alignment meetings, and retrospective workshops to ensure shared goals and operational alignment. - Partner with product management and technical leads to manage scope, refine program backlogs, and prioritize delivery pipelines. - Leverage enterprise-approved AI and automation tools to streamline operational workflows, automate status tracking, and drive continuous improvement in reporting efficiency. - Evaluate emerging trends in delivery frameworks, operational metrics, and collaboration platforms to inform solution design and drive strategic innovation. Qualifications - 3+ years of experience coordinating the operational delivery, execution tracking, or milestone management of technical programs or software development initiatives. - 3+ years of experience managing multi-team dependencies, tracking release schedules, or facilitating cross-functional alignment. - 2+ years of experience compiling, analyzing, and communicating delivery metrics, program status, or progress updates to leadership. - 2+ years of experience utilizing enterprise delivery tracking platforms (e.g., Jira, Rally, or similar) to manage backlogs and generate operational reports. Preferred Qualifications - Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field. - Active Agile or Scrum certification (e.g., PMI-ACP, CSM, PSM, or SAFe certification). - Experience coordinating programs in a fully remote or globally distributed technology environment. - Experience utilizing approved AI, automation, or productivity tools to automate status reporting, analyze delivery trends, or summarize operational data. - Outstanding communication, facilitation, and problem-solving skills with a strong delivery-focused mindset. Requirements - All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy. Benefits - Comprehensive benefits package. - Incentive and recognition programs. - Equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). Application Deadline This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

• Build the operating system — scorecards, dashboards, meeting rhythm, accountability structure, and reporting so the whole team knows what's happening and what's next • Hire and lead the team responsible for social growth, LinkedIn, podcast, speaking outreach, EOS sales pipeline, Skool community, content, and AI automation • Use AI and automation daily to make the team faster, cut manual work, and build systems that don't break when you're not watching • Turn 12-month goals into weekly execution — social follower targets, podcast bookings, speaking engagements, EOS sessions sold, Skool revenue • Protect Calvin's time — he should be focused on content, sales, EOS sessions, speaking, and relationships, not chasing updates or re-explaining priorities