Manager Remote Jobs in Maryland (US)
This page tracks remote manager openings that are location-eligible for Maryland.
This page tracks remote manager openings that are location-eligible for Maryland.
Open jobs
11,735
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11735 Jobs
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MongoDB, originally called 10gen, is a software development company. Since 2007, MongoDB has created an open-source, document-oriented database to help clients
MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our developer data platform, MongoDB Atlas, is a globally distributed, multi-cloud database available across AWS, Google Cloud, and Microsoft Azure. The Escalation Manager is a critical role within Technical Services. As a member of the global Incident and Escalation Management team, this person works internally with Engineering, Services, Sales, and Product Management, and externally with customers and partners, to coordinate and drive resolution of critical technical issues and incidents. In addition to managing active escalations, this role helps lead cross-functional improvement work that strengthens response to complex customer situations, improves operational excellence, and helps prevent repeat issues. The ideal candidate can operate with urgency while also stepping back to identify themes, drive projects, and influence better outcomes across teams. Individuals in this role are highly organized, proactive, and professional. They excel in fast-paced environments, assess business impact, mobilize cross-functional teams, drive technical escalations with urgency and ownership, and create alignment in ambiguous, high-pressure situations. They bring a customer-focused mindset, strong communication and expectation-setting ability, and a technical background in Support, Services, DevOps, Systems Engineering, or database-related environments, along with incident response or crisis management experience. They also bring strong negotiation and objection-handling skills and can deliver concise, actionable reporting for escalations and post-mortem reviews. We’re looking to speak with candidates on the east coast, either local to one of our offices or remote. Position Expectations - Escalation Ownership: Manage a portfolio of high-impact, long-running escalations and drive them to resolution - Stakeholder Management: Map customer stakeholders, set and reset expectations, and maintain clear, consistent communication - Cross-Functional Coordination: Collaborate with Engineering and Field leadership to secure resources and drive issue resolution - Call Leadership: Organize and lead internal and customer calls, ensuring alignment and progress across teams - Executive Communication: Maintain a regular communication cadence, including executive summaries for internal stakeholders - Risk Management: Ensure timely delivery of commitments by proactively communicating risks or changes - Resolution Quality: Deliver high-quality incident resolution focused on root cause analysis, prevention, and knowledge transfer - Trend Analysis: Track and analyze escalation trends to contribute to continuous process improvement - Improvement Leadership: Lead cross-functional initiatives and small to medium projects that improve escalation management, incident handling, stakeholder communication, and customer outcomes - Programmatic Change: Identify recurring operational gaps and drive improvements from problem statement through rollout and results tracking - Leadership Without Authority: Provide leadership in complex or ambiguous situations by creating alignment and driving progress without direct authority What You’ll Need - Escalation Experience: 3+ years managing highly technical customer escalations in the software industry - Customer Engagement: Experience managing customer engagement throughout the lifecycle of a case - Root Cause Analysis (RCA): Skill in conducting customer-facing and internal technical root cause analysis - Incident Tooling: Experience using PagerDuty and managing incidents - Technical Depth: Strong troubleshooting and diagnostic skills, including experience with distributed systems and advanced computing concepts - Technical Environment: Familiarity with Linux, cloud platforms, and database technologies - Business Environment: Experience working with customers, stakeholders, and vendors in corporate or vendor environments - Emotional Intelligence (EQ): High emotional intelligence, a customer-focused mindset, and a strong desire to help others - Adaptability: Ability to learn new technologies quickly and think clearly in complex situations - Communication: Excellent written and verbal communication, including experience engaging executives and translating technical issues for diverse audiences - Improvement Leadership: Experience leading cross-functional projects or operational improvement initiatives in a technical or customer-facing environment - Influence: Demonstrated ability to influence stakeholders, create alignment, and drive execution without direct managerial authority Desired Skills & Experience - Engineering Fluency: Experience in software engineering, including comfort with programming, queries, and command-line operations - Customer-Facing Technical Work: Background in technical support, customer success, or account management at a database or distributed systems company; NoSQL experience preferred - Infrastructure Administration: Hands-on experience as a database, network, or storage administrator - Cloud Depth: Cloud expertise across AWS, Azure, and GCP, including familiarity with IaaS, PaaS, and SaaS environments - Data-Driven Improvement: Experience using data, recurring themes, and post-incident learnings to drive process improvement or programmatic change - Leadership Presence: Strong leadership presence with the ability to bring structure to ambiguity and help teams navigate high-pressure situations - Regulated Environments: Experience managing escalations for security-sensitive or regulated customer environments About MongoDBMongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software. Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. REQ ID: 2273483495 MongoDB’s base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDB’s total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, access to transgender-inclusive health insurance coverage, and health benefits offerings. Please note, the base salary range listed below and the benefits in this paragraph are only applicable to U.S.-based candidates. MongoDB’s base salary range for this role in the U.S. is: $101,000—$198,000 USD
FORM provides clinical obesity care and partners with employers to expand treatment access while managing costs.
• Oversee the daily operations of the PCC team through direct management of the PCC Lead, ensuring clear priorities, workload balance, and accountability. • Own regional KPIs for the PCC function (e.g., response times, scheduling turnaround, coordination accuracy, patient satisfaction) and drive corrective action when targets are missed. • Coach, develop, and support the Lead in managing coordinator performance, including 1:1s, feedback, and performance improvement plans. • Monitor staffing needs, capacity, and coverage across the region to ensure consistent service levels. • Serve as an escalation point for complex or sensitive patient issues, ensuring timely and empathetic resolution. • Champion a patient-first culture, ensuring every interaction reflects Form Health's standards of care. • Continuously evaluate PCC workflows to identify bottlenecks, inefficiencies, and opportunities for improvement. • Design, test, and roll out process changes and standard operating procedures in partnership with Clinical, Product and Technology partners. • Document and maintain up-to-date workflow guides, job aids, and training materials for the PCC team. • Use data and reporting tools to track performance trends and inform operational decisions. • Partner with providers to support key clinical-adjacent functions, including patient intake, pre-visit preparation, scheduling, and post-visit follow-up, to set both patients and providers up for successful visits. • Act as a liaison between providers and the PCC team, ensuring provider needs and feedback are understood and addressed. • Identify and resolve recurring friction points between clinical and coordination workflows.
The Midwest’s Leading ABA Center for Children with Autism
• Responsible for day-to-day operational management of one or more behavioral health service lines • Ensure exceptional patient and family experiences while driving operational excellence • Provide direct operational supervision, coaching, and performance management for Clinical Psychologists • Collaborate with business development team members to identify market opportunities • Monitor clinician productivity, quality metrics, and caseload management • Support new clinic openings and expansion initiatives • Foster a culture of clinical excellence, collaboration, and continuous learning • Establish and maintain diagnostic assessment standards, workflows, and best practices • Oversee evaluation scheduling, waitlist management, and clinician capacity planning • Manage service line P&L performance and achieve established financial targets
Role Description We're looking for a technically minded Account Manager who can build long-term customer relationships, identify growth opportunities, and serve as a trusted advisor on hydraulic solutions. This is a fully remote position with regional travel to customer sites throughout the Southeast United States. If you enjoy combining technical problem-solving with relationship management and business development, this is an outstanding opportunity to join a stable organization with a strong reputation in the market. Location: Fully Remote – Candidates may reside anywhere in the Southeast Compensation: $120,000 Base Salary + 10% Annual Performance Bonus + $18,000 Annual Car Allowance What You'll Do: - Develop and manage relationships with OEMs and distribution partners to grow sales of hydraulic motors, steering systems, and integrated hydraulic solutions. - Provide technical guidance to customers, recommending the best hydraulic solutions for their applications and system requirements. - Partner with engineering to support new product development and ensure solutions align with customer and market needs. - Apply a consultative sales approach to identify performance, efficiency, and cost-saving opportunities for customers. - Deliver technical product presentations, demonstrations, and training to customers and distribution partners. - Manage customer activity, sales pipeline, and forecasts through the CRM. - Negotiate pricing and commercial agreements while supporting revenue and profitability objectives. - Monitor industry trends, competitive products, and emerging hydraulic technologies to identify growth opportunities. - Collaborate with customer service, engineering, and supply chain teams to ensure successful order execution and customer satisfaction. Qualifications - 5+ years of Account Management, Technical Sales, or Business Development experience within hydraulics, fluid power, or mobile equipment. - Strong understanding of hydraulic motors, steering systems, pumps, valves, cylinders, or related hydraulic products. - Ability to communicate effectively with engineers, operations leaders, purchasing teams, and executive stakeholders. - Experience managing OEM and distribution accounts. - Strong consultative selling, relationship-building, and negotiation skills. - Experience using CRM platforms such as Salesforce, SAP, or similar systems. - Bachelor's degree in Engineering, Business, or a related field is preferred but not required with relevant industry experience. - Willingness to travel approximately 50% throughout the Southeast. Benefits - Health, vision, and dental insurance - 401k - Annual performance bonus of up to 10% based on KPI achievement - $18,000 annual vehicle allowance - Fully remote position - Opportunity to manage a well-established territory with significant growth potential - Long-term career advancement with an industry-leading manufacturer
CIEE is a nonprofit study abroad and intercultural exchange organization that transforms lives and builds bridges between individuals and nations through study abroad and international exchange experiences that help people develop skills for living in a globally interdependent and multi-cultural world. CIEE operates the largest nonprofit network of study abroad locations, with facilities and staff in 29 countries. Additionally, we help international participants from over 140 countries come to the USA each year. Committed to excellence and solving whatever problem the world throws at them, CIEE professionals work on international teams, and are dedicated to advancing our 77-year-old mission to make the world a more peaceful place.
Role Description The Enrollment Advising Manager has primary responsibility for managing and ensuring the success of a team of Study Abroad Advisors who are responsible for preparing students to study abroad from the point of acceptance until arrival on site. Managers ensure that their staff maintains constant contact with accepted students, advising them throughout the application review process and pre-departure procedures, which may include advising on complex host institution, immigration, and visa processes. The Advising Manager is responsible for guiding their team on strategic student outreach efforts with a focus on retention, ensuring that advising staff have the skills, knowledge and support to grow student participation in CIEE study abroad programs from the acceptance of an application to its completion. What you’ll do - Manage Study Abroad Advisor team: coach, mentor, and ensure the success of staff, including yearly performance review and support with annual goal setting. - Support Study Abroad Advisors, ensuring they have the knowledge, tools, and strategy to meet or exceed enrollment targets. - Provide updates on progress of team towards goals using CRM, ad hoc reports, and other tools. - Organize and conduct weekly meetings with team and individual staff. - Regularly review internal processes and procedures along with results of student evaluations to ensure superior customer service throughout the application process. - Work closely with internal departments, such as Billing, Institutional Relations, Marketing, Academic Affairs, IT, and international staff to strategize efforts in recruitment, marketing, and application conversion. - Act as Enrollment department contact for key sending institutions. - Participate in special projects and strategic initiatives such as in-office visa processing and support mission-driven programs. - Manage hiring and training of new staff. - Foster an environment of positivity, growth, and development for teammates, encouraging creative thought processes. - At all times, exercise good professional judgment and consideration in promptly addressing problems and questions that arise with students, parents, and CIEE staff. - Represent CIEE with integrity, accuracy, and in the spirit of its mission. - Perform other duties as assigned. Qualifications - Bachelor's degree. - Management or strong leadership experience required, including the ability to lead a team to achieve its goals and objectives. - A minimum of 3-4 years of work experience in a sales and/or customer service-oriented field; demonstrated interest in education abroad or higher education preferred. - International study or work experience is required. - Ability to plan for and manage multiple tasks and priorities simultaneously and on tight deadlines. - Ability to learn new processes quickly, take initiative, and provide suggestions for efficiency and improvements. - Strong organizational and administrative skills and extreme attention to detail. - High tolerance for ambiguity and the flexibility necessary to respond quickly and appropriately to changing circumstances and priorities. - Demonstrated success in achieving sales or enrollment targets strongly preferred. - Strong service skills and the ability to resolve issues fairly and expediently. Must be able to exude empathy and control over the phone and in email. - Must be a team player and self-starter able to exercise sound judgment on time-use and the handling of sensitive materials. - Strong experience working with Microsoft Office Programs including Word, Excel, and Outlook. Experience with Salesforce CRM system preferred. Must be comfortable with learning new databases and technology. - Able to travel domestically and internationally in support of programming. - Readiness to grow and develop yourself, our client group, and our company. - Ability to embrace CIEE’s Core Values (Excellence, Integrity, Respect, Inclusion and Problem Solving) and culture. Benefits - Paid time off and Parental leave - Gym Reimbursement Program - Employee Assistance Program - Short-term & Long-term Disability - 6 floating Fridays (based on our eligibility rules) - CIEE Study Abroad and TEFL Program discounts - 403(b) Retirement Plan with employer contribution - Insurance Coverage (life, travel, medical, dental, and vision) - Flexible Spending Accounts/Health Savings Account (medical and dependent) - Voluntary Benefits (identity theft protection, pet insurance, accident, and critical illness)
Role Description PLNAR is seeking a high-energy Account Executive / Strategic Account Manager to manage and grow relationships across two critical markets: - Insurance Carriers - Restoration / Water Mitigation Companies This role sits at the intersection of Customer Success, Sales, and Product. You will be responsible for helping customers succeed with PLNAR while identifying opportunities to expand usage, introduce new products, and grow revenue across both industries. Because PLNAR launches new capabilities frequently, the ideal candidate is technically curious and excited to learn. You are someone who enjoys understanding how new products work and helping customers adopt them. We are looking for a rare hybrid: someone who can build strong relationships and manage accounts, while also diving deep into new technology and translating it into real value for customers. What You’ll Do - Manage a portfolio of insurance carrier and restoration company accounts - Serve as the primary strategic contact for adjusters, managers, executives, and operational leaders - Drive renewals and identify upsell and cross-sell opportunities within existing accounts - Proactively monitor account health, product usage, and adoption trends - Deliver Quarterly Business Reviews (QBRs) and strategic account planning sessions - Forecast revenue, manage pipelines, and track key account metrics - Collaborate cross-functionally with Product, Operations, and Leadership to ensure customer success - Advocate for customer needs internally while aligning solutions with business objectives - Travel as needed for conferences and customer meetings - Become a product expert on PLNAR’s expanding platform - Help customers understand how new features improve claims workflows - Guide customers through onboarding, training, and adoption Qualifications - 4+ years of experience in Account Management, Customer Success, or Sales - Capable of retaining and growing customer accounts - Comfortable selling into the insurance industry (property claims experience strongly preferred) - Demonstrated success managing both renewals and net-new revenue opportunities - Strong communication and relationship skills - Self-starter with the ability to operate independently in a remote environment - Excellent organizational skills and ability to manage multiple accounts simultaneously - Proficiency with CRM tools and pipeline management - Strong curiosity and drive to learn and give feedback on new products Benefits - Work at the forefront of AI-driven property claims technology - Engage with both insurance carriers and restoration leaders shaping the future of claims - Help bring innovative products to market and see their real-world impact - Join a fast-growing InsurTech company with significant growth potential - Remote-first culture with autonomy and accountability - Private Health Insurance - Unlimited PTO - Variable compensation available
We innovate safety solutions to empower and protect people (every day).
• Manage lobbying efforts and legislative strategy • Monitor and report on state legislation related to school safety and security • Engage with agency leaders and advocacy groups • Collaborate with sales team to align legislative activity with deals
Verint is a publicly traded information technology and services company offering solutions designed to help organizations make more informed, effective, and timely decisions. Softw
Role Description The Sr. Customer Success Manager (CSM) is a strategic role that serves as our number one customer and company advocate. The role displays superior customer management and consultancy skills, striving to become a trusted advisor to the customer. The CSM is passionate about the product, engaging customers, ensuring their happiness, and showing the value of the overall solution. The role has strong relationship skills and can create win/win environments for all parties they work with. The CSM will be responsible for having a solid knowledge of Verint Product Solutions and applying this knowledge in all aspects of the job. Principal Duties and Essential Responsibilities - Identify, create, and lead efforts for delivering value to customers by understanding customer strategic outcomes, business challenges, key KPIs and providing recommendations. - Create and deliver a success roadmap that aligns with each customer's unique business goals and objectives. - Drive product adoption, education, and usage across your portfolio to deliver meaningful business outcomes that ensure all contacts are Verint evangelists. - Collaborate with customers to increase their usage and adoption of our solutions to ensure they achieve their desired outcomes. - Be an expert on assigned Verint Product Solutions to speak and demo intelligently about the value and usage of the product. - Responsible for an ongoing assessment of the business value being delivered and acknowledged by the client that can be leveraged for renewals and business growth discussions. - Identify Expansion Opportunities to drive revenue growth. - Negotiate and close renewals with existing customers. - Own working with the customers to: Increase usage and adoption, ensure retention, and create an environment of customer delight. - Evaluate the health scores of our customers using tools like Totango and assign a health score to each customer. Document the rationale for each health score assigned. - Bring intelligent product feedback and recommendations from customers back to the product team. - Advocate customer needs/issues cross-departmentally. - Manage account escalations as needed. - Act as one of the functions echoing the voice of the customer within Verint, ensuring that customer feedback and needs are effectively communicated within the organization. Qualifications - Bachelor’s degree or equivalent experience - Minimum of 8 years of experience in a customer-facing role focused on Customer Success - A strong sense of urgency to perform actions quickly - Proven ability to drive continuous value of our product(s), with a passion for customers to help them succeed - Proficiency in quickly learning and understanding software, with the ability to effectively communicate and demonstrate their capabilities, whether in a presentation format or through direct demonstrations in a lab environment - A “do what it takes” mentality - Detail oriented and a strategic thinker - Strong team player but a self-starter that can operate independently - Proficiency in managing diverse tasks concurrently, such as handling support escalation calls in the morning, conducting best practices calls during mid-day, and facilitating onboarding meetings in the afternoon, etc. - Ability to effectively and successfully handle customer service issues and conflict situations - Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations Preferred Requirements - Prior experience in closing renewals and/or professional services opportunities - Experience managing customers of various sizes and knowing how/why to manage them differently - Experience with Totango or other customer success platforms Company Description Verint Systems Inc. is an equal opportunity employer and is committed to maintaining a workplace free from discrimination, retaliation, and sexual and any other form of harassment. Verint has a zero-tolerance policy against any form of discrimination, retaliation, or harassment including sexual harassment or any other form of harassment based on race, color, religion, sex, age, national origin, genetic information, disability, veteran status, and any other classification or characteristic protected by applicable federal, state or local laws. Verint operates in accordance with all anti-discrimination laws and affords equal opportunities to employees and applicants without regard to any characteristic or protected class in our hiring, promotion and termination practices.
Role Description The Global Facilities Manager is responsible for overseeing and managing all aspects of facility operations across multiple international locations. This role ensures the efficient, safe, and sustainable operation of facilities, including offices, data centers, warehouses, and other sites, aligning with organizational goals and compliance standards. - Lead the strategic planning and day-to-day management of global facilities operations across all regions. - Oversee facility maintenance, space planning, lease administration, construction projects, security, and sustainability initiatives. - Manage vendor relationships, contracts, and service level agreements (SLAs) globally. - Develop and manage facility budgets; identify cost-saving opportunities and track expenditures. - Ensure compliance with international health, safety, and environmental regulations and standards. - Collaborate with HR, IT, Security, and other departments to ensure a high-quality workplace experience. - Implement global facilities policies, procedures, and standardization efforts. - Coordinate real estate strategy, including site selection, lease negotiations, and renewals. - Lead global facility-related projects, including expansions, moves, and renovations. - Support business continuity and emergency preparedness plans for all locations. - Other duties as required by Manager. Qualifications - Bachelor’s degree in Facilities Management, Engineering, Business Administration, or related field. Master’s degree or certifications (e.g., IFMA, PMP) a plus. - 8+ years of progressive experience in facilities management, with 3+ years in a global or multi-site leadership role. - Strong understanding of international building codes, sustainability practices, and workplace technologies. - Experience managing cross-cultural teams and navigating global operations. - Excellent project management, negotiation, and communication skills. - Proficiency in facilities management software (e.g., CAFM/IWMS systems). Preferred Skills - Experience with corporate real estate and workplace strategy. - Knowledge of ESG and LEED principles. - Multilingual capabilities are a plus. - Comfortable with international travel (up to 25%). Benefits - Group benefits currently include a selection of health care plans with prescription drug coverage. - Dental plan. - Vision plan. - Basic and supplemental life insurance. - Flexible spending account for medical and dependent care expenses or a health savings account based on plan selection. - Short/long term disability. - 401(k) Savings Plan. EEO Statement We are proud to be an equal opportunity workplace. All employment is decided on the basis of qualifications, merit, and business need. We offer equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability or any other characteristic protected by federal, state or local law. Equal Opportunity Employer Minorities/Women/Veterans/Disabled. We strive to make our employment website and application process accessible to all users and applicants. In doing so, we provide reasonable accommodations to applicants with disabilities. If you have a disability and require a reasonable accommodation or assistance completing the application process, please contact a member of our Human Resource Team. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. This is a remote position in the US. We are open to candidates in various states, with the exception of those residing in the following: AK, DC, ME, NH, NM, OK, HI, MS, MT, NV, NE, ND, SD, VT, WY, WV. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $70,000 USD - $80,000 USD annually. Ultimately, in determining pay, we will consider the successful candidate’s location, experience, and other job-related factors.
• Under the general direction of the designated manager, the Patient Services Senior Manager is responsible for the successful delivery of all contracted services of respective Patient Services programs. • Provide program operational oversight, administration and management of one or more operational programs. • Lead an operational team of managers and associates by establishing goals and expectations for team oversight, setting direction and influencing team performance through the development and coaching of managers. • Ensure the program is operating in accordance to client service levels, compliance standards and operational efficiency. • Work with the client to provide program updates, regular reporting, and address client issues. • Collaborate with the Director and New Business Development on new business initiatives as well as in offering creative solutions to expand service offerings to clients. • Serve as the primary liaison between company and client as it relates to program operations; lead client operational meetings; field client questions and requests; interpret client needs and develop appropriate action plan; work with management team to monitor, assess and identify strategies to improve program processes, services, systems and analysis; engage with appropriate client contacts to provide proactive updates, address concerns and explore program opportunities and provide internal advocacy for client. • Work with management team to ensure that team is meeting contractual obligations and to seek ways to improve operational performance; identify staffing needs and work with HR to recruit appropriate staffing; serve as the interface for cross functional activities; work with team management to design programs to maintain high motivation among team members; manage overall program performance including pending work and proactively manage bottlenecks by shifting resources; responsible for establishing and monitoring goals for the team; ensure Managers are effectively managing individual productivity, quality and compliance; conduct performance reviews and quarterly talent reviews of management team; provide training and mentoring to team members and conduct career development discussions; hold regular meetings with team and one-on-one meetings with managers; provide coaching and guidance to leaders and partner with Human Resources in the resolution of associate relations issues. • Translate organizational strategies into team goals; lead training sessions; mentor managers; develop plans to facilitate growth and development for team members; help identify potential opportunities for team members; conduct quarterly talent review, coach and counsel managers and assistant managers and help prepare them for next level. • Work in coordination with Director to include managing monthly budget and expenses; complete follow-up on outstanding invoices; may participate in budget development; apply key financial indicators (i.e., operating income, revenue, ROCC, and Flash) to help measure program financial performance. • Explain to clients how we ensure and track quality; manage quality trending; implement and ensure that processes are in place to monitor quality and program compliance; collaborate with Compliance team on program audits; ensure ongoing program compliance to policies and procedures; work with leadership team to address audit findings and to implement corrective action. • Support company initiatives; exemplify core values; accept and effectively communicate decisions on company policies, plans and programs; ensure open communication at all levels; and reward appropriate behavior. • May collaborate across various groups (i.e. IT, PMO, NBD) on program projects, new service line implementations, database updates, UAT. May require travel to attend client meetings, training, or to support team members across multiple offices. • Performs related duties as assigned.
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