CENTEGIX

• Own strategy and daily execution across LinkedIn, Facebook, Instagram, X, and YouTube • Maintain a consistent and high-quality cadence of engaging social content across all channels • Develop content that captures attention, disrupts patterns, and differentiates CENTEGIX within the market • Create and manage multiple content formats including: Short-form video, Carousels, Static graphics, Stories, Thought leadership posts, Event coverage, Live social content • Build and manage monthly content calendars aligned to campaigns, events, industry trends, vertical initiatives, and news cycles • Monitor engagement, brand sentiment, comments, and direct messages while representing the CENTEGIX voice with authenticity and responsiveness • Cover tradeshows, conferences, customer visits, and company events through live and real-time social content • Track and report on performance metrics including engagement, follower growth, reach, share-of-voice, and overall content effectiveness • Build and manage a structured CENTEGIX champion community consisting of school leaders, public safety professionals, healthcare leaders, and customer advocates • Develop and scale customer advocacy programs with clear participation opportunities and engagement strategies • Build and support employee advocacy initiatives that activate field sales, customer success, and executive leadership across social platforms • Identify and nurture brand advocates, influencers, and customer champions • Create community-focused programming including customer spotlights, peer conversations, polls, testimonials, and engagement campaigns • Partner closely with the Events team to extend conference and event engagement into long-term digital community participation • Partner with the Content team to repurpose long-form assets into social-first formats • Collaborate with video and creative teams on short-form social video concepts, scripting, and distribution • Support demand generation and campaign initiatives through organic social amplification

• Partner directly with Sales teams to structure, review, and process customer quotes, pricing requests, renewals, and order forms • Support high-volume deal activity, managing approximately 10–15 active quotes and transactions simultaneously • Collaborate cross-functionally with Legal, Finance, Revenue Operations, and Sales leadership to facilitate timely deal approvals and execution • Coordinate contract review and redline processes between Sales and Legal teams • Review deals for pricing accuracy, margin considerations, discounting approvals, product bundling, and compliance with company policies • Assist Sales teams with strategic pricing recommendations, packaging, and commercial deal structures • Generate, update, and maintain quotes, opportunities, contracts, and supporting documentation within Salesforce • Support quote-to-cash operations and identify opportunities to improve workflow efficiency, scalability, and process automation • Ensure accuracy of customer, opportunity, and contract data across systems • Help maintain SLAs related to quote turnaround, approvals, and contract processing • Serve as a trusted operational resource to the Sales organization during active deal cycles and quarter-end activities

• Own the product roadmap and help shape product direction for emergency response and incident management solutions. • Lead product discovery with customers, internal users, and stakeholders, synthesizing qualitative feedback and quantitative data to identify high-impact opportunities. • Balance customer needs, operational realities, regulatory considerations, scalability, and technical feasibility. • Drive product decisions using customer insights, operational data, and market analysis. • Translate user needs and business goals into clear product requirements, user stories, and success criteria. • Build a deep understanding of dispatch, RTCC, school safety, and operational response environments. • Partner closely with Engineering and Product Design to deliver mission-critical capabilities and user-centered experiences. • Drive prioritization decisions based on customer impact, technical feasibility, and strategic alignment. • Communicate product direction, tradeoffs, and progress clearly to stakeholders across Engineering, Sales, Customer Success, and Operations. • Define and track product success metrics, using insights to guide iteration and continuous improvement. • Lead cross-functional coordination for product releases and launches, ensuring successful rollout and adoption across customer and internal teams.

• Own and expand the CENTEGIX partner strategy across technology partners, resellers, and referral relationships. • Activate and grow value from an existing partner network that includes approximately 80 organizations ranging from emerging innovators to large enterprise platforms. • Develop structured engagement plans that increase partner sourced pipeline and revenue contribution. • Strengthen relationships with reseller partners who support both solution sales and installation delivery. • Formalize partner segmentation across referral partners, integration partners, and strategic platform relationships. • Drive adoption and utilization of the existing partner referral registration process. • Partner closely with Sales, Product, Marketing, and Service Delivery leaders to align partner activity with company priorities. • Identify and onboard new strategic partners that extend platform reach across education, healthcare, and public safety markets. • Create scalable frameworks for partner enablement, communication, and performance tracking. • Represent CENTEGIX externally in partner strategy conversations and industry collaboration initiatives. • Help define the long term structure and hiring roadmap for a future partnerships team.

• Partner with Product to develop and maintain product and pricing data with the contracts and organizations we are currently in agreements with. • Work with the Sales leadership team to identify additional cooperatives and similar organizations we may wish to list our products and services with. • Recruit and onboard new member organizations to increase availability of products to as broad a market as possible. • Ensure compliance with the rules of existing agreements and maintain regular reporting for these coops, GPO’s, and state agencies in cooperation with Accounting. • Act as the primary point of contact for existing organizations ensuring compliances with existing agreements. • Be the primary contact for questions relating to rebates owed to GPO partners. • Partner with Accounting to resolve any discrepancies. • Attend GPO conferences at least twice a year.

• Establish strong and multithreaded relationships with Safety Platform customers in the region, serving as their main point of contact and building a deep understanding of their unique needs and objectives. • Ensure overall customer satisfaction and success by proactively engaging with customers, virtually and in person, to drive best practices, address any concerns, or issues promptly and effectively. • Regularly communicate with and be onsite at customer sites to provide guidance, review customer needs, and provide key updates. • Develop actionable account plans, outlining short-term and long-term goals, and collaborate with internal teams to execute on those plans. • Leverage your relationships across the region to introduce new customer prospects and partners to regional sales partners. • Ensure Centegix is represented at major events in the region to strengthen the community of Safety Platform advocates in the region. • Lead contract renewals, managing the renewal process, and working closely with customers to ensure timely contract renewal. • Identify opportunities for upselling and cross-selling our products and services to increase account revenue and meet company growth targets. • Develop a core understanding of CENTEGIX products and their applications to offer valuable insights and solutions to customers. • Gather customer feedback and insights to relay to the product and development teams, contributing to product improvement and enhancement efforts. • Collaborate with product and marketing to host annual or semi annual events to bring customers and prospects together to showcase Safety Platform innovations. • Collaborate with the sales team to provide input on customer needs and potential expansion opportunities within existing accounts.

• Develop and maintain a process to record and prioritize inquiries and requests for documentation associated with customer service changes. • Produce Quotes and Change Order documentation as needed for changes in customer services identified by the DCP team with a high degree of accuracy. • Create and manage to closure any Salesforce opportunities when needed to process the approved Change Orders. • Manage the creation and closure of Salesforce opportunities as necessary to process approved Change Orders. • Coordinate with Accounting to ensure that all information required to properly communicate the financial impact of the resulting transactions are properly captured and documented. • Provide recommendations and when possible lead projects to improve the efficiency of the Change Order and quoting processes. • This role does not include any anticipated travel.

• Own the product vision and roadmap for customer onboarding and implementation software platforms, focusing on scalability, consistency, and time-to-launch. • Lead product discovery with internal users and stakeholders, synthesizing qualitative feedback and quantitative data to identify high-impact product opportunities. • Translate user needs and business goals into clear product requirements, user stories, and success criteria for software systems and workflows. • Partner closely with Engineering and Product Design to break down complex configuration and deployment needs into intuitive, user-centered experiences. • Drive prioritization decisions based on customer impact, technical feasibility, and strategic alignment. • Communicate product direction, tradeoffs, and progress clearly to cross-functional stakeholders across Engineering, Sales, Customer Success, and Operations. • Define and track product success metrics, using insights to guide iteration and continuous improvement. • Support the rollout and adoption of new capabilities, ensuring solutions are usable, reliable, and scalable in real-world environments.

• Lead a team of designers dedicated to delivering intuitive, high-quality user experiences. • Manage and mentor designers while partnering with Product Management and Engineering. • Shape strategy, define roadmaps, and drive measurable outcomes for users and the business. • Champion user-centered design practices across the organization. • Maintain a high bar for quality, usability, and consistency across product touchpoints. • Actively manage and mentor designers, fostering a culture of growth, high performance, and inclusion. • Facilitate design critiques and feedback loops to ensure alignment and continuous improvement.

• Own and lead enterprise marketing strategy aligned to aggressive growth objectives • Drive demand creation and measurable pipeline acceleration across target segments • Define and sharpen competitive positioning in a rapidly evolving market • Lead integrated campaigns across digital, social, media, events, and content • Elevate brand consistency and differentiation across every customer touchpoint • Build, mentor, and scale a high performing marketing organization • Guide agency partners while maintaining strong internal ownership of brand direction • Partner cross functionally to align product, sales, and marketing strategy