CENTEGIX

• Manage lobbying efforts and legislative strategy • Monitor and report on state legislation related to school safety and security • Engage with agency leaders and advocacy groups • Collaborate with sales team to align legislative activity with deals

• Own strategic technology partner relationships end to end, driving mutual growth and platform expansion • Identify and build technical alliances with high market share partners that sharpen our competitive edge • Build go to market alliances that align directly with client needs and revenue goals • Manage the full partner lifecycle, from first outreach and business case development through integration launch and ongoing optimization • Partner closely with Product, Marketing, and Sales to keep partnership activity tied to the product roadmap and revenue targets • Represent CENTEGIX at industry events and with partners in the field • Own KPIs tied to partner pipeline generation, successful technical integration launches, and revenue impact attributable to partnerships

• Build and configure the Webflow site from approved designs, including responsive layouts across breakpoints • Architect CMS collections for blog, resources, case studies, events, and product pages • Migrate existing content with clean URL mapping and 301 redirects to protect SEO equity • Implement on-page SEO fundamentals: metadata, schema markup, semantic structure, page speed optimization • Set up form integrations with our marketing automation platform • Configure analytics, tag management, and conversion tracking • Execute pre-launch QA across browsers and devices, then support launch and post-launch fixes • Document the build so our internal team can maintain it

• Own and manage CENTEGIX's relationships with cooperative purchasing organizations, GPOs, and state contract vehicles, serving as the primary point of contact for all contract-related activities. • Partner with Product, Sales, and Marketing teams to develop, maintain, and optimize product, pricing, and contract information across cooperative purchasing and GPO agreements. • Collaborate with Sales leadership to identify, evaluate, and secure new cooperative purchasing, GPO, and state contract opportunities that expand market access and accelerate customer acquisition. • Develop strategies to maximize utilization of existing cooperative contracts and increase awareness of CENTEGIX solutions among cooperative members and stakeholders. • Ensure compliance with all contract terms, reporting requirements, administrative fees, rebate programs, and participation obligations associated with cooperative purchasing and GPO agreements. • Manage ongoing reporting and performance metrics for cooperative purchasing organizations, GPOs, and state contract vehicles in partnership with Accounting and Sales Operations. • Serve as the primary escalation point for contract, rebate, participation, and compliance-related inquiries from cooperative and GPO partners. • Partner with Accounting to reconcile contract activity, administrative fees, rebates, and any discrepancies related to cooperative purchasing agreements. • Build and maintain strong relationships with key contacts at organizations such as Sourcewell, OMNIA Partners, TIPS, BuyBoard, PEPPM, NASPO ValuePoint, and other strategic purchasing organizations. • Represent CENTEGIX at industry conferences, cooperative purchasing events, and partner meetings to strengthen relationships and identify new growth opportunities.

• Analyze large datasets of device telemetry, metrics, and error logs to identify performance trends and system anomalies • Collaborate with Product Management to extract, define, and document clear technical and functional specifications for new firmware • Collaborate with Product Management to define and execute test cases to measure hardware and firmware efficiency under various network conditions • Assist Tier 3 Engineers investigating complex technical escalations from customer support to isolate firmware bugs, hardware defects, or environmental interference • Use data from devices to identify occurrences rates and patterns • Translate raw data from device and system logs into real real business needs by creating dashboards and technical reports for Product Management and Engineering teams to drive data-backed product decisions • Partner with Engineering, Developers, Product Managers, and Quality Assurance teams to validate device performance after software and hardware rollouts • Collaborate with customers as needed to test in real world environments to replicate issues for data collection and/or validate proposed fixes are successful

• Own end-to-end discovery and design for emergency response, communications, and incident management solutions. • Lead design discovery with customers, internal users, and stakeholders, synthesizing feedback, usability findings, and product data to identify high-impact experience opportunities. • Balance user needs, operational realities, accessibility, scalability, and technical feasibility. • Drive design decisions using customer insights, workflow understanding, usability testing, and product data. • Translate user needs and business goals into clear user flows, journey maps, prototypes, interaction patterns, and design specifications. • Build a deep understanding of urgent, high-stress, operational response environments and the users who rely on them. • Partner closely with Product Management and Engineering to deliver mission-critical capabilities and user-centered experiences. • Contribute to prioritization decisions by representing user impact, workflow complexity, accessibility, design quality, and system consistency. • Communicate design direction, tradeoffs, and progress clearly to stakeholders across Engineering, Product, Sales, Customer Success, and Operations. • Define and track experience success measures, using insights to guide iteration and continuous improvement. • Support cross-functional coordination for product releases and launches, ensuring successful implementation, rollout, and adoption across customer and internal teams.

• Own strategy and daily execution across LinkedIn, Facebook, Instagram, X, and YouTube • Maintain a consistent and high-quality cadence of engaging social content across all channels • Develop content that captures attention, disrupts patterns, and differentiates CENTEGIX within the market • Create and manage multiple content formats including: Short-form video, Carousels, Static graphics, Stories, Thought leadership posts, Event coverage, Live social content • Build and manage monthly content calendars aligned to campaigns, events, industry trends, vertical initiatives, and news cycles • Monitor engagement, brand sentiment, comments, and direct messages while representing the CENTEGIX voice with authenticity and responsiveness • Cover tradeshows, conferences, customer visits, and company events through live and real-time social content • Track and report on performance metrics including engagement, follower growth, reach, share-of-voice, and overall content effectiveness • Build and manage a structured CENTEGIX champion community consisting of school leaders, public safety professionals, healthcare leaders, and customer advocates • Develop and scale customer advocacy programs with clear participation opportunities and engagement strategies • Build and support employee advocacy initiatives that activate field sales, customer success, and executive leadership across social platforms • Identify and nurture brand advocates, influencers, and customer champions • Create community-focused programming including customer spotlights, peer conversations, polls, testimonials, and engagement campaigns • Partner closely with the Events team to extend conference and event engagement into long-term digital community participation • Partner with the Content team to repurpose long-form assets into social-first formats • Collaborate with video and creative teams on short-form social video concepts, scripting, and distribution • Support demand generation and campaign initiatives through organic social amplification

• Partner directly with Sales teams to structure, review, and process customer quotes, pricing requests, renewals, and order forms • Support high-volume deal activity, managing approximately 10–15 active quotes and transactions simultaneously • Collaborate cross-functionally with Legal, Finance, Revenue Operations, and Sales leadership to facilitate timely deal approvals and execution • Coordinate contract review and redline processes between Sales and Legal teams • Review deals for pricing accuracy, margin considerations, discounting approvals, product bundling, and compliance with company policies • Assist Sales teams with strategic pricing recommendations, packaging, and commercial deal structures • Generate, update, and maintain quotes, opportunities, contracts, and supporting documentation within Salesforce • Support quote-to-cash operations and identify opportunities to improve workflow efficiency, scalability, and process automation • Ensure accuracy of customer, opportunity, and contract data across systems • Help maintain SLAs related to quote turnaround, approvals, and contract processing • Serve as a trusted operational resource to the Sales organization during active deal cycles and quarter-end activities

• Own the product roadmap and help shape product direction for emergency response and incident management solutions. • Lead product discovery with customers, internal users, and stakeholders, synthesizing qualitative feedback and quantitative data to identify high-impact opportunities. • Balance customer needs, operational realities, regulatory considerations, scalability, and technical feasibility. • Drive product decisions using customer insights, operational data, and market analysis. • Translate user needs and business goals into clear product requirements, user stories, and success criteria. • Build a deep understanding of dispatch, RTCC, school safety, and operational response environments. • Partner closely with Engineering and Product Design to deliver mission-critical capabilities and user-centered experiences. • Drive prioritization decisions based on customer impact, technical feasibility, and strategic alignment. • Communicate product direction, tradeoffs, and progress clearly to stakeholders across Engineering, Sales, Customer Success, and Operations. • Define and track product success metrics, using insights to guide iteration and continuous improvement. • Lead cross-functional coordination for product releases and launches, ensuring successful rollout and adoption across customer and internal teams.

• Own and expand the CENTEGIX partner strategy across technology partners, resellers, and referral relationships. • Activate and grow value from an existing partner network that includes approximately 80 organizations ranging from emerging innovators to large enterprise platforms. • Develop structured engagement plans that increase partner sourced pipeline and revenue contribution. • Strengthen relationships with reseller partners who support both solution sales and installation delivery. • Formalize partner segmentation across referral partners, integration partners, and strategic platform relationships. • Drive adoption and utilization of the existing partner referral registration process. • Partner closely with Sales, Product, Marketing, and Service Delivery leaders to align partner activity with company priorities. • Identify and onboard new strategic partners that extend platform reach across education, healthcare, and public safety markets. • Create scalable frameworks for partner enablement, communication, and performance tracking. • Represent CENTEGIX externally in partner strategy conversations and industry collaboration initiatives. • Help define the long term structure and hiring roadmap for a future partnerships team.