MongoDB

MongoDB Professional Services acts as the delivery owner for complex customer initiatives, translating strategic goals into measurable outcomes across modernization, migration, and AI-related programs. We drive accountability through strong governance, proactive risk management, and alignment with customer priorities. About the RoleAs a Senior Project Manager, you will serve as the accountable delivery lead for complex, customer-facing Professional Services engagements. You will translate customer objectives into clear delivery strategies, balancing customer outcomes with Professional Services business discipline (efficiency, utilization, and health). We’re looking for candidates who are comfortable working remotely in the US and are able to support either east or west coast customers and internal stakeholders. You will partner consultatively with stakeholders to shape priorities, manage tradeoffs, and ensure delivery remains focused on high-value outcomes. This role requires an operator who can navigate technically complex environments, lead executive-level governance, and integrate AI-related discovery into the engagement strategy to drive efficiency and value. What you will do: - End-to-End Delivery: Lead engagements from kickoff through closeout, maintaining continuity and ensuring delivery aligns with customer priorities and business outcomes - Governance & Operations: Establish rigorous delivery governance, including project planning, milestone tracking, RAID management, and status reporting - Consultative Partnership: Serve as a trusted advisor, helping customers clarify objectives, make informed tradeoff decisions, and connect technical execution to strategic business value - Stakeholder Management: Drive alignment and influence outcomes across cross-functional teams (Consulting, Sales, Customer Success) and customer stakeholders, even without direct authority - Commercial & Delivery Health: Balance customer outcomes with sound business management, including financial discipline, resource utilization, and engagement risk mitigation - AI Integration: Identify opportunities where AI consultation adds value, leveraging technical subject matter experts to drive efficiency and unlock outcomes - Continuous Improvement: Contribute to organizational delivery standards and mentor team members to improve consistency and predictability What you bring: - Experience: 8+ years leading complex, customer-facing projects or programs in SaaS, Consulting, or Professional Services - Execution & Governance: Strong command of project delivery fundamentals (scope, schedule, risk, dependencies) and delivery tools (e.g., Jira, Smartsheet) - Communication & Influence: Proven ability to influence cross-functional teams and maintain an executive presence with both technical and non-technical stakeholders - Business Acumen: Deep understanding of Professional Services economics, engagement health, and linking delivery to long-term customer growth - AI Fluency: A practical understanding of enterprise AI transformation; ability to identify AI use cases and facilitate relevant expert engagement - Adaptability: Proficiency in both Agile and structured delivery models, with the judgment to operate effectively in ambiguous environments Preferred qualifications: - Experience leading high-visibility database, cloud, or software modernization initiatives - Familiarity with MongoDB products and services - Experience facilitating strategic governance cadences (e.g., QBRs) About MongoDBMongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software. Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Req ID: 2273481019 MongoDB’s base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDB’s total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, access to transgender-inclusive health insurance coverage, and health benefits offerings. Please note, the base salary range listed below and the benefits in this paragraph are only applicable to U.S.-based candidates. MongoDB’s base salary range for this role in the U.S. is: $90,000—$176,000 USD

MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our developer data platform, MongoDB Atlas, is a globally distributed, multi-cloud database available across AWS, Google Cloud, and Microsoft Azure. The Escalation Manager is a critical role within Technical Services. As a member of the global Incident and Escalation Management team, this person works internally with Engineering, Services, Sales, and Product Management, and externally with customers and partners, to coordinate and drive resolution of critical technical issues and incidents. In addition to managing active escalations, this role helps lead cross-functional improvement work that strengthens response to complex customer situations, improves operational excellence, and helps prevent repeat issues. The ideal candidate can operate with urgency while also stepping back to identify themes, drive projects, and influence better outcomes across teams. Individuals in this role are highly organized, proactive, and professional. They excel in fast-paced environments, assess business impact, mobilize cross-functional teams, drive technical escalations with urgency and ownership, and create alignment in ambiguous, high-pressure situations. They bring a customer-focused mindset, strong communication and expectation-setting ability, and a technical background in Support, Services, DevOps, Systems Engineering, or database-related environments, along with incident response or crisis management experience. They also bring strong negotiation and objection-handling skills and can deliver concise, actionable reporting for escalations and post-mortem reviews. We’re looking to speak with candidates on the east coast, either local to one of our offices or remote. Position Expectations - Escalation Ownership: Manage a portfolio of high-impact, long-running escalations and drive them to resolution - Stakeholder Management: Map customer stakeholders, set and reset expectations, and maintain clear, consistent communication - Cross-Functional Coordination: Collaborate with Engineering and Field leadership to secure resources and drive issue resolution - Call Leadership: Organize and lead internal and customer calls, ensuring alignment and progress across teams - Executive Communication: Maintain a regular communication cadence, including executive summaries for internal stakeholders - Risk Management: Ensure timely delivery of commitments by proactively communicating risks or changes - Resolution Quality: Deliver high-quality incident resolution focused on root cause analysis, prevention, and knowledge transfer - Trend Analysis: Track and analyze escalation trends to contribute to continuous process improvement - Improvement Leadership: Lead cross-functional initiatives and small to medium projects that improve escalation management, incident handling, stakeholder communication, and customer outcomes - Programmatic Change: Identify recurring operational gaps and drive improvements from problem statement through rollout and results tracking - Leadership Without Authority: Provide leadership in complex or ambiguous situations by creating alignment and driving progress without direct authority What You’ll Need - Escalation Experience: 3+ years managing highly technical customer escalations in the software industry - Customer Engagement: Experience managing customer engagement throughout the lifecycle of a case - Root Cause Analysis (RCA): Skill in conducting customer-facing and internal technical root cause analysis - Incident Tooling: Experience using PagerDuty and managing incidents - Technical Depth: Strong troubleshooting and diagnostic skills, including experience with distributed systems and advanced computing concepts - Technical Environment: Familiarity with Linux, cloud platforms, and database technologies - Business Environment: Experience working with customers, stakeholders, and vendors in corporate or vendor environments - Emotional Intelligence (EQ): High emotional intelligence, a customer-focused mindset, and a strong desire to help others - Adaptability: Ability to learn new technologies quickly and think clearly in complex situations - Communication: Excellent written and verbal communication, including experience engaging executives and translating technical issues for diverse audiences - Improvement Leadership: Experience leading cross-functional projects or operational improvement initiatives in a technical or customer-facing environment - Influence: Demonstrated ability to influence stakeholders, create alignment, and drive execution without direct managerial authority Desired Skills & Experience - Engineering Fluency: Experience in software engineering, including comfort with programming, queries, and command-line operations - Customer-Facing Technical Work: Background in technical support, customer success, or account management at a database or distributed systems company; NoSQL experience preferred - Infrastructure Administration: Hands-on experience as a database, network, or storage administrator - Cloud Depth: Cloud expertise across AWS, Azure, and GCP, including familiarity with IaaS, PaaS, and SaaS environments - Data-Driven Improvement: Experience using data, recurring themes, and post-incident learnings to drive process improvement or programmatic change - Leadership Presence: Strong leadership presence with the ability to bring structure to ambiguity and help teams navigate high-pressure situations - Regulated Environments: Experience managing escalations for security-sensitive or regulated customer environments About MongoDBMongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software. Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. REQ ID: 2273483495 MongoDB’s base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDB’s total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, access to transgender-inclusive health insurance coverage, and health benefits offerings. Please note, the base salary range listed below and the benefits in this paragraph are only applicable to U.S.-based candidates. MongoDB’s base salary range for this role in the U.S. is: $101,000—$198,000 USD

Join the MongoDB Server Query team, and help us build a world-class distributed open source query engine. Our team plays a crucial role in the experience and performance of data processing. We are responsible for the MongoDB Query Language and the lifecycle of each query, from parsing to optimization to plan selection and execution. Also included are user-facing features that integrate into the query engine, such as full-text search, vector search, and workload observability. Our global team is growing fast, and we are looking for people leaders as part of this expansion. We support office-based as well as remote work, and align projects with convenient work hours for each time-zone. We have tons of interesting problems to solve with direct impact on users for transactional, time-series, and analytical workloads. As we grow, we need engineering managers to help us structure the organization, improve technical processes, provide career mentorship, guide the product roadmap, and manage projects. This role can be based out of our New York City office, Austin office, Palo Alto office, or San Francisco Office or remotely in the US. Candidate Profile - Experience building production-level code with a large user base, robust design structure, and rigorous code quality - Degree in Computer Science or similar field, or equivalent practical experience, with strong competencies in data structures, algorithms, and software design/architecture - Proficient in C++ or a similar programming language - Experience managing small engineering teams - Passionate about running teams, mentorship, and coaching Position Expectations - Manage a team of software engineers, responsible for ensuring their success, aiding their career growth, and facilitating their technical work - Makes coding contributions to the team’s projects as needed - Provides feedback on the architecture of the system and the design of new features - Ensures that the team is running smoothly by helping to eliminate technical barriers, coordinating with other teams regarding dependencies, and focusing on the overall happiness of the team - Contributes to planning for organizational growth, including allocation of engineering resources, future hiring plans, and assignment of projects - Sets team culture by example - Estimates the delivery timeline for projects, and communicates well with upper management regarding project execution Success Measures - In three months - You meet regularly with all of your team members and are starting to learn their interests, strengths, and areas for development - You’ll have contributed to a project slated for the next major version of the MongoDB server, as well as fixed a few bugs in a minor version of our latest stable release series - In six months - You participate in code and design reviews for new features - You have identified any skillset gaps in team execution and are helping to fill them - You have worked with each team member to develop a growth plan tailored to their career goals - In twelve months - You’re team has established a track record of delivering new features - You have a clear understanding of the longer term roadmap and have integrated a plan to accomplish it with your team at MongoDB - You have established your role as a leader in the organization such that team members naturally go to you for guidance About MongoDBMongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software. Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Req ID: 2273488725 MongoDB’s base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDB’s total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, access to transgender-inclusive health insurance coverage, and health benefits offerings. Please note, the base salary range listed below and the benefits in this paragraph are only applicable to U.S.-based candidates. MongoDB’s base salary range for this role in the U.S. is: $137,000—$270,000 USD

Role Description To meet the demand for MongoDB's industry solutions, we are looking for passionate technologists to join our growing Industry Solutions Team (IST), a remote/flexible, globally-dispersed team. Our objective is to align MongoDB as an industry solution and ensure we understand enterprise clients and their needs to modernize software legacies, transition to modernized solutions, and guide them through continuous data-driven modernization. - Lead the creation of technical demos, showcasing MongoDB’s capabilities for specific industry-focused use cases. - Help generate/deliver content, such as white papers, blogs, webinars, thought leadership, speaking events, etc. that communicates the business value of MongoDB as a leading industry solution. - Partner with the rest of the Industry Solutions team to ensure success in accounts ranging from small startups to large enterprises (customizing solutions, client presentations, client-specific content, etc.). - Assist in Consultant/Principal support of sales through enablement, with activities such as technical discovery, demos, trainings, proof of values, presentations, and documentation of technical decision criteria. - Act as a liaison between our team and Marketing, Sales, and Product, playing an active role in MongoDB’s Go-To-Market Strategy. - Proactively seek opportunities to support and mentor other team members and share best practices. Qualifications - At least 3 years of relevant work experience in the tech sector, or relevant technical experience in other sectors. - Foundational knowledge of programming (Python & Javascript). - A foundational knowledge of data and/or data engineering. - A balance of technical knowledge as well as communication/presentation skills. - Ability and willingness to learn quickly and adapt to new industries. - A diverse experience or interest in multiple industries, such as finance, banking or healthcare. - The ability to manage and work with multiple stakeholders effectively. - A pro-active, self-starter with the drive to learn new skills and become an expert in that field. - The ability to travel up to 25% in normal circumstances for conferences, clients, team shadowing, team events, MongoDB events, etc. - A strong sense of teamwork working towards a common goal with process-oriented skills. Requirements - A Master’s degree or equivalent work experience in the tech sector. - Experience with database programming and data models. - Knowledge of mobile programming (Swift). - Experience with databases and/or deploying applications with any of the major cloud providers or database vendors. - A MongoDB Certification. - Proficiency in more than one language. Benefits - Working in a fast-paced tech company integrated into a “can-do” team where responsibility for your own work and intellectual honesty are crucial. - Exposure to a wide variety of market verticals and a broad spectrum of interesting use cases. - Understanding of product and program management in a fast-moving tech company. - Process thinking, planning, and project management skills. - Sales engagement models, sales qualification in a global company.

We are looking for a Technical Director to join Builder Relations, leading our team of talented Advocates in APAC. As more developers choose MongoDB as their data platform, your responsibilities will include directly engaging with customers and the community to deliver meaningful experiences and inspiring content. You will empower developers—from startups to Fortune 500 companies—to integrate advanced data and AI capabilities into their applications and solutions. If you are passionate about equipping builders and cultivating a vibrant developer ecosystem, we invite you to join us in shaping the future of development on MongoDB. Our Builder Relations teams are distributed across the globe, with most members working remotely. To see what our team is doing, check out our content on YouTube, Dev, and Medium. This role can be remotely in the India region. Candidate ProfileWe are excited to welcome a technical leader to our team who, as a player & coach, will drive engagement with customers and the community in India and across the region. At the foundation of your expertise is a love to equip others through hands-on workshops, architectural reviews, and building relationships directly with customers, and at events and user groups. To be successful, you will have at least 10 years of experience as a database expert, and 5 years of experience as a people manager. Ideally, you will have additional experience in a customer-facing role (such as solution architect), teaching, or related technical role, where you’ve led or advised teams as they solve their enterprise's most critical data challenges, and have distributed code and content to support others. You are known for your deep database expertise (familiarity with other data technologies and the ability to quickly become proficient in MongoDB), your insight into developer enablement programs, and your ability to guide development teams in the adoption of new technologies. You’re an excellent public speaker and are comfortable sitting across the table from architects or delivering live enablement sessions to technical audiences of 40 to 400. You are already building with AI for productivity and exploring AI-native solutions. It is essential that you have a genuine passion for equipping other builders to be more productive and successful. Finally, you excel at explaining complex technical concepts in simple terms and have a natural ability to connect and communicate with developers of various skill levels. Your focus is not just on individual success but on the success of the entire team, consistent with MongoDB's value of Building Together. Position Expectations - Lead a highly technical team supporting regional customer and community engagement - Grow as a recognized subject matter expert on document schema design, building on a deep understanding of core and AI MongoDB capabilities - Deliver schema design review sessions to customer development teams to guide their design, architecture, and use of MongoDB in the context of their specific or potential workloads - Deliver live developer enablement sessions to audiences of 40 to 400 developers - Collaborate with Marketing, Sales, and other teams to develop and scale effective enablement content for builders within strategic accounts - Share and adapt our best practices for effective customer and community engagement in the region, track business impact, and report on feedback and insights your team is actively collecting - Mentor other team members including the surrounding ecosystem of Solutions Architects and Marketing partners. Requirements - You have 10+ years of experience working with development or engineering teams in designing database schemas and implementing highly performant and scalable database methods, including 5 years of experience (or the equivalent) consulting with development teams as a non-member of the team - You have at least 5 years of experience managing and hiring technical teams of engineers or advocates - Strong presentation skills, with the ability to lead technical sessions at public events and online - Portfolio of code and content you've created, or led creation of, to enable developers and drive awareness - Willingness to travel (up to 60%) About MongoDBMongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software. Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB is an equal opportunities employer. Requisition ID2273467375

Come join and lead the Server Ingress Security team, where we are rearchitecting MongoDB Server’s ingress networking to make MongoDB clusters even more secure. This new team is building the Atlas Network Protection layer, a set of performant, security-critical services that harden MongoDB's pre-authentication attack surface and provides the ability to respond rapidly to emergent threats. We are looking for a talented Lead Engineer to join the team and be founding members, where you will play a crucial role in our multi-year roadmap. Our team champions a strong culture of inclusivity, diversity, and collaboration, and lives MongoDB cultural values every day – we value intellectual curiosity and honesty, and building together in an environment that prioritizes collaboration over competition. If you want to lead a fast-growing team that applies security and systems engineering fundamentals to protect a popular database at scale, join us! We are looking to speak to candidates who are based in Dublin for our hybrid working model. Candidate Profile - 3+ years of experience managing a team of software engineers, including hiring, performance and growth management, compensation planning, and mentoring - You have 8+ years of experience building production-quality systems software with large backend/compiled codebases, ideally in Rust. - Bonus points for experience with performance profiling, network protocols, TLS, and connection management - You have strong technical judgment that you use to effectively guide engineering decisions in security-sensitive or networking-adjacent domains - You put the customer first and don't hesitate to cross team boundaries in search of the right solution - Solid experience in designing, writing, testing, maintaining, and operating mission-critical software systems - Bonus points Professional or advanced academic expertise in the domains of security or networking - You enjoy coaching, career development, and creating growth opportunities to help your team reach their full potential - You care about building a diverse, inclusive environment where engineers can do their best work - Regardless of prior experience, you are willing, able, and excited to quickly learn new things in the domains of computer science, software engineering, and leadership Position Expectations - Lead a team of engineers, managing all aspects of people management including hiring, growth, compensation, and performance management - Be directly responsible for the results your team delivers - Lead the design, implementation, and operation production-ready security services in Rust, with a focus on security, correctness, performance, and operational excellence - Own the definition and execution of the team's 12-month roadmap for the Atlas Network Protection layer - Work with Product Management, Program Management, and Engineering leadership to specify, prioritize, and deliver new features - Handle (or lead the effort to handle) time-sensitive security incidents and customer escalations - Estimate task complexity, communicate delivery timelines, and manage risks for projects executed by the team - Ensure the team is running smoothly by eliminating technical barriers, coordinating cross-team dependencies, and focusing on the overall health and happiness of the team - Contribute to planning for organizational growth, including allocation of engineering resources, future hiring plans, and assignment of projects Success Measures - In the first month: Understand the high-level architecture of the Atlas Network Protection layer, the team's current projects, and the required day-to-day processes. Begin developing relationships with key stakeholders across Server, Atlas, and Product Security - In three months: Take over full management of the team and begin building trust with your reports. Assume responsibility for day-to-day team operations. Be involved in reviewing designs for new features and helping the team navigate technical challenges. Hire engineers for the team as needed - In six months: Establish yourself as a leader in the organization such that team members naturally come to you for guidance. Take over full ownership of Ingress Security’s software components. Lead the planning and execution of major features supporting the team’s major annual goals - In twelve months: Perform a full annual cycle of performance and growth conversations with your team members. Contribute to the long-term vision for the Ingress Security stack and develop a plan to achieve that vision. Increase the capability and velocity of the team in measurable ways About MongoDBMongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software. Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB is an equal opportunities employer. Req ID: 1273383870

MongoDB Technical Services Engineers use their exceptional problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems. Technical Service Engineers are experts in the entire MongoDB ecosystem - database server, drivers, cloud and infrastructure. This also includes services such as Atlas (database as a service), or Cloud Manager (which helps customers with automation, backup and monitoring of their MongoDB systems). Our engineers combine their MongoDB expertise with passion, initiative, teamwork and a great sense of humor to achieve exceptional results for our customers. We are looking to speak with candidates based on the east coast for this remote role. After a 6-9 month ramp period, Monday to Friday from 7 AM - 4 PM EST, the schedule will shift permanently to Saturday to Wednesday or Wednesday to Sunday from 7 AM - 4 PM EST. There will be a 20% uplift on your base salary for this weekend shift & there are no on-call requirements for your off days. Shifts include a mandatory 1 hour lunch break. The Federal Risk and Authorization Management Program (FedRAMP) is a US government-wide program that provides a standardized approach to security assessment, authorization, and continuous monitoring for cloud products and services. Our FedRAMP program requires that anyone who is accessing customer data or metadata inside the Authorization Boundary be a US Citizen on US Soil. In order for us to triage and assign cases, it is necessary to be able to identify available resources at any given time. For this reason the FedRamp team is composed of three separate shifts: first shift, second shift, and third shift. Due to the 24/7 nature of our support organization, certain events throughout the year will require volunteering for coverage outside one's normal work days or work hours (i.e. regional offsites, regional holidays, etc). These are typically announced weeks in advance with a sign-up system that considers equitability. Cool things you’ll doMongoDB is on a mission to change the way people think about databases. Along the way, our customers encounter questions and issues about how our approach to databases works for their use case. In Technical Services, it's our job to help these people. You'll be working alongside our largest customers, solving their complex issues - resolving questions on architecture, performance, recovery, security, and everything in between. You'll be an expert resource on standard methodologies in running MongoDB at scale, whatever that scale may be. You'll be an advocate for customers' needs - working with our product management and development teams on their behalf. And you'll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics. In addition, you will also be responsible for mentoring and ramping new team members and taking initiatives in building knowledge of new product lines within the MongoDB ecosystem. What you needWe consider all candidates with an eye for those who are self taught, insatiably curious, and multi-faceted. It’s important for candidates to check off these boxes: - Systems engineering experience, including Linux performance, memory management, I/O tuning, configuration, security, networking, clusters, and troubleshooting - Should have a good understanding of Networking concepts and protocols (DNS, TCP/IP, SSL/TLS, etc.) - Storage engineering experience, including NAS, SAN, SSD, multi-pathing, and caching - Experience building and maintaining complex mission-critical production database systems - Be able to read code, and basic coding/scripting ability in one or more languages: Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, etc. - Broad awareness of customer workloads and use cases, including performance, availability, and scalability - Experience analyzing issues holistically, from the application tier through the database, down to the storage - Genuine desire to help people - Ability to think on your feet, remain calm under pressure, and solve problems in real-time - Desire and ability to rapidly learn a wide variety of new technical skills - Collaboration: willingness and ability to get help from team members when required, and the good judgment to know when to seek help Bonus Points - Experience managing large scale databases (e.g. RDBMS, NoSQL) - Experience with authentication systems such as LDAP, Kerberos, AD - Experience using or managing MongoDB - Experience using distributed version control systems, and in particular git - Experience using any cloud services stack such as AWS, Azure or GCP - Experience with Kubernetes or other orchestration systems using vendor-specific Enterprise operators Special Requirements - Be a US Citizen Success Measures - In 3 months, you’ll have gained a deep understanding of MongoDB and its ecosystem. You will complete New Hire Training - In 6 months, you will be comfortable working frontline with our customers. You will also complete the MongoDB Certified DBA Associate exam - In 12 months, you will be a technical specialist within MongoDB and will be helping your peer engineers in advance diagnostics. Also, you will be encouraged to handle technical escalations independently About MongoDBMongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software. Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. REQ ID: 2273481393 MongoDB’s base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDB’s total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, access to transgender-inclusive health insurance coverage, and health benefits offerings. Please note, the base salary range listed below and the benefits in this paragraph are only applicable to U.S.-based candidates. MongoDB’s base salary range for this role in the U.S. is: $90,000—$176,000 USD

MongoDB Technical Services Engineers use their exceptional problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems. Technical Service Engineers are experts in the entire MongoDB ecosystem - database server, drivers, cloud and infrastructure. This also includes services such as Atlas (database as a service), or Cloud Manager (which helps customers with automation, backup and monitoring of their MongoDB systems). Our engineers combine their MongoDB expertise with passion, initiative, teamwork and a great sense of humor to help our customers to be successful with MongoDB. We are looking to speak to candidates who are interested in working out of our Dublin office under our in-office working model Monday to Friday for the first 3-6 months depending on ramping speed. Once considered ramped, they will transition to a permanent (Tuesday to Saturday) 9am-6pm work week (with 3 in-office days) to provide weekend coverage alongside other peers. Saturdays and Sundays are considered fully online workdays and not an on-call shift. Due to the 24/7 nature of our support organization, certain events throughout the year will require volunteering for coverage outside one’s normal work days or work hours (i.e. regional offsites, regional holidays, etc). These are typically announced weeks in advance with a sign-up system that considers equitability. Cool things you’ll doYou'll be working alongside our largest customers, solving their complex challenges - resolving questions on architecture, performance, recovery, security, and everything in between. You'll be an expert resource on best practices in running MongoDB at scale, whatever that scale may be. You'll be an advocate for customers' needs - interfacing with our product management and development teams on their behalf. And you'll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics. What you needWe consider all candidates with an eye for those who are self-taught, insatiably curious, and multi-faceted. The ideal candidates should have strong technical experience in one (or more) of the following areas - Systems administration - Distributed systems - Network Administration - Database architecture and administration - Application Architecture - Data architecture and design - Performance tuning and benchmarking - Extra bonus points if you have experience in one or more of Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, PHP, or Perl If you have an operations background, we prefer experience administering large-scale production environments, including hardware, operating systems (e.g. Linux, Windows), networks (including firewalls and load balancers), as well as cloud-based resources (e.g. AWS, Azure, Google Cloud Platform). It’s crucial for every candidate that they can check off all of these boxes - Excellent communication skills, both written and verbal - Genuine desire to help people - Uncontrollable urge to investigate and solve problems, with advanced diagnostic and troubleshooting skills - Ability to think on your feet, remain calm under pressure and solve problems in real-time - Desire and ability to rapidly learn a wide variety of new technical skills - Strong teamwork: willingness and ability to get help from team members when required, and the good judgment to know when to seek help About MongoDBMongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software. Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB is an equal opportunities employer. REQ ID: 1273390465

Role Description The Atlas API Experience (APIx) teams are part of MongoDB Atlas Data Services, a diverse group of individuals who develop the capabilities to run MongoDB globally. APIx’s mission is to create delightful experiences that bring developers along on the journey from eager beginner to sophisticated MongoDB expert! As part of our team in APIx, you will be responsible for improving & extending our API platform & downstream tooling, such as the Atlas CLI. Our mission is to help Atlas customers automate their workloads easily through APIs & support internal teams contributing to the API. This role can be based in our Dublin office or remotely within Ireland. What will you do? - Propose, design, implement and support product features for the MongoDB Atlas API Platform & MongoDB Atlas DevTools, such as AtlasCLI. - Build tooling that enables MongoDB users and developers to succeed, using programming languages such as Golang, Java, Python & Javascript/Typescript (Experience in at least one of the above is desirable). - Design and develop software integration components utilizing MongoDB’s technology (i.e. database, mobile, search, etc.) in larger contexts and integrate into partner frameworks or solutions. - Incrementally ship elements of sophisticated projects. - Assist with investigating and solving problems experienced by our customers. Our team has a Level 2 support rotation. - Apply our core values to your planning, designing, and coding work. Qualifications - Inspired by building systems that manage infrastructure at scale. - Approachable, curious, and intellectually honest. - Collaborate and communicate effectively across multiple teams, locally & remote across timezones, internally and externally as required, to drive projects to completion. - Enjoys an environment where you can coordinate your own time, prioritizing, and acting on multiple tasks concurrently without manager oversight. - Some experience building Infrastructure as Code (IaC) tooling & integrations. - Familiar with cloud infrastructure platforms, tools and concepts (Amazon AWS, Google Cloud Platform, Microsoft Azure, etc.). Requirements - In three months, you'll have become familiar with our developer tools and the existing features most relevant to integrations. - In six months, you will be building features and leading your projects. You will share knowledge with the team, collaborating where needed to achieve our team goals. - In nine months, you will be fully embedded in the team. As well as leading your projects, you will be contributing ideas to the team roadmap, improving how we work. You will be mentoring other team members, helping them learn from your experience. Benefits - Generous compensation package (top-range salary, equity, comprehensive benefits). - Flexible working options with a focus on results rather than time spent in the office. - A high level of independence in your day-to-day work. Propose innovative solutions to existing problems and own the delivery from start to finish. - Opportunities to learn on the job (time and support to upskill in new technologies and learn new programming languages, as well as an allowance for educational material). - Exposure to a wide variety of market verticals and a broad spectrum of interesting use cases. - You'll be joining a supportive and collaborative team that values its culture and promotes a positive work environment! - Upon joining, you will have the opportunity to learn everything there is to know about MongoDB via specialized training on the MongoDB University platform and highly supportive colleagues.

The TeamMongoDB’s Storage Layer Services (SLS) team is re-architecting the MongoDB cloud storage layer and sits at the heart of our next-generation cloud storage architecture. This relatively new team is building performant, multi-tenant distributed storage services that both enhance today’s Atlas storage stack and enable more customer workloads to run more efficiently. You will partner with the teams building these storage services to define SLOs, shape capacity plans, and ensure the reliability, durability, and operational safety of the storage layer that underpins Atlas. You’ll join a small, senior team of SREs as founding members of this organization, playing a crucial role in executing on a multi-year roadmap for MongoDB’s cloud storage architecture. This role can be based out of either our Dublin or Cork office or remotely in Ireland. The ideal candidate should: - Have 6+ years of experience working on software development and operating distributed systems - Proficiency in Python, Go, or a similar language - Have operated or supported stateful storage or database systems at scale, and are comfortable with durability, consistency, and recovery trade-offs. - Possess a customer-focused mindset - Value efficiency in processes and operations - Prefer automation over manual processes. We are a small team of software engineers with a strong bias towards software solutions to avoid toil - Experience using and extending containerization technologies, particularly Kubernetes, to enhance application agility, optimize resource utilization, and accelerate time-to-market - Expertise in cloud infrastructure platforms, including AWS, Google Cloud Platform (GCP), or Azure - Understanding of Linux operating system internals and networking concepts (e.g., TCP/IP, DNS, TLS, routing) Responsibilities: - Work on our multi-tenant distributed storage systems, balancing long-term strategic infrastructure goals with immediate engineering needs - Build for reliability, making services and infrastructure available, resilient, fault-tolerant, and self-healing - Identify and configure key metrics to detect incidents and quantify service health, availability, and performance - Participate in a 24/7 on-call rotation to resolve issues involving the storage infrastructure - Become an expert in infrastructure performance, helping us optimize from the application level all the way to the kernel Strong candidates may also have experience with: - Leading major architectural shifts, such as moving from legacy storage stacks to new multi-tenant storage architectures, including planning and executing large-scale data and workload migrations with tight availability and durability requirements - Managing and scaling infrastructure across multi-cloud environments (AWS, GCP, or Azure) - Designing secure, multi-tenant runtime environments at scale About MongoDBMongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software. Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB is an equal opportunities employer. REQ ID: 2263171786