Verint is a publicly traded information technology and services company offering solutions designed to help organizations make more informed, effective, and timely decisions. Softw
Sr. Customer Success Manager
Location
United States
Posted
10 hours ago
Salary
0
Seniority
Lead
No structured requirement data.
Job Description
Sr. Customer Success Manager
Verint
Role Description The Sr. Customer Success Manager (CSM) is a strategic role that serves as our number one customer and company advocate. The role displays superior customer management and consultancy skills, striving to become a trusted advisor to the customer. The CSM is passionate about the product, engaging customers, ensuring their happiness, and showing the value of the overall solution. The role has strong relationship skills and can create win/win environments for all parties they work with. The CSM will be responsible for having a solid knowledge of Verint Product Solutions and applying this knowledge in all aspects of the job. Principal Duties and Essential Responsibilities - Identify, create, and lead efforts for delivering value to customers by understanding customer strategic outcomes, business challenges, key KPIs and providing recommendations. - Create and deliver a success roadmap that aligns with each customer's unique business goals and objectives. - Drive product adoption, education, and usage across your portfolio to deliver meaningful business outcomes that ensure all contacts are Verint evangelists. - Collaborate with customers to increase their usage and adoption of our solutions to ensure they achieve their desired outcomes. - Be an expert on assigned Verint Product Solutions to speak and demo intelligently about the value and usage of the product. - Responsible for an ongoing assessment of the business value being delivered and acknowledged by the client that can be leveraged for renewals and business growth discussions. - Identify Expansion Opportunities to drive revenue growth. - Negotiate and close renewals with existing customers. - Own working with the customers to: Increase usage and adoption, ensure retention, and create an environment of customer delight. - Evaluate the health scores of our customers using tools like Totango and assign a health score to each customer. Document the rationale for each health score assigned. - Bring intelligent product feedback and recommendations from customers back to the product team. - Advocate customer needs/issues cross-departmentally. - Manage account escalations as needed. - Act as one of the functions echoing the voice of the customer within Verint, ensuring that customer feedback and needs are effectively communicated within the organization. Qualifications - Bachelor’s degree or equivalent experience - Minimum of 8 years of experience in a customer-facing role focused on Customer Success - A strong sense of urgency to perform actions quickly - Proven ability to drive continuous value of our product(s), with a passion for customers to help them succeed - Proficiency in quickly learning and understanding software, with the ability to effectively communicate and demonstrate their capabilities, whether in a presentation format or through direct demonstrations in a lab environment - A “do what it takes” mentality - Detail oriented and a strategic thinker - Strong team player but a self-starter that can operate independently - Proficiency in managing diverse tasks concurrently, such as handling support escalation calls in the morning, conducting best practices calls during mid-day, and facilitating onboarding meetings in the afternoon, etc. - Ability to effectively and successfully handle customer service issues and conflict situations - Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations Preferred Requirements - Prior experience in closing renewals and/or professional services opportunities - Experience managing customers of various sizes and knowing how/why to manage them differently - Experience with Totango or other customer success platforms Company Description Verint Systems Inc. is an equal opportunity employer and is committed to maintaining a workplace free from discrimination, retaliation, and sexual and any other form of harassment. Verint has a zero-tolerance policy against any form of discrimination, retaliation, or harassment including sexual harassment or any other form of harassment based on race, color, religion, sex, age, national origin, genetic information, disability, veteran status, and any other classification or characteristic protected by applicable federal, state or local laws. Verint operates in accordance with all anti-discrimination laws and affords equal opportunities to employees and applicants without regard to any characteristic or protected class in our hiring, promotion and termination practices.
Related Guides
Related Categories
Related Job Pages
More Manager Jobs
Role Description The Global Facilities Manager is responsible for overseeing and managing all aspects of facility operations across multiple international locations. This role ensures the efficient, safe, and sustainable operation of facilities, including offices, data centers, warehouses, and other sites, aligning with organizational goals and compliance standards. - Lead the strategic planning and day-to-day management of global facilities operations across all regions. - Oversee facility maintenance, space planning, lease administration, construction projects, security, and sustainability initiatives. - Manage vendor relationships, contracts, and service level agreements (SLAs) globally. - Develop and manage facility budgets; identify cost-saving opportunities and track expenditures. - Ensure compliance with international health, safety, and environmental regulations and standards. - Collaborate with HR, IT, Security, and other departments to ensure a high-quality workplace experience. - Implement global facilities policies, procedures, and standardization efforts. - Coordinate real estate strategy, including site selection, lease negotiations, and renewals. - Lead global facility-related projects, including expansions, moves, and renovations. - Support business continuity and emergency preparedness plans for all locations. - Other duties as required by Manager. Qualifications - Bachelor’s degree in Facilities Management, Engineering, Business Administration, or related field. Master’s degree or certifications (e.g., IFMA, PMP) a plus. - 8+ years of progressive experience in facilities management, with 3+ years in a global or multi-site leadership role. - Strong understanding of international building codes, sustainability practices, and workplace technologies. - Experience managing cross-cultural teams and navigating global operations. - Excellent project management, negotiation, and communication skills. - Proficiency in facilities management software (e.g., CAFM/IWMS systems). Preferred Skills - Experience with corporate real estate and workplace strategy. - Knowledge of ESG and LEED principles. - Multilingual capabilities are a plus. - Comfortable with international travel (up to 25%). Benefits - Group benefits currently include a selection of health care plans with prescription drug coverage. - Dental plan. - Vision plan. - Basic and supplemental life insurance. - Flexible spending account for medical and dependent care expenses or a health savings account based on plan selection. - Short/long term disability. - 401(k) Savings Plan. EEO Statement We are proud to be an equal opportunity workplace. All employment is decided on the basis of qualifications, merit, and business need. We offer equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability or any other characteristic protected by federal, state or local law. Equal Opportunity Employer Minorities/Women/Veterans/Disabled. We strive to make our employment website and application process accessible to all users and applicants. In doing so, we provide reasonable accommodations to applicants with disabilities. If you have a disability and require a reasonable accommodation or assistance completing the application process, please contact a member of our Human Resource Team. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. This is a remote position in the US. We are open to candidates in various states, with the exception of those residing in the following: AK, DC, ME, NH, NM, OK, HI, MS, MT, NV, NE, ND, SD, VT, WY, WV. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $70,000 USD - $80,000 USD annually. Ultimately, in determining pay, we will consider the successful candidate’s location, experience, and other job-related factors.
Role Description Are you a driven sales professional with experience in engineering plastics and a passion for building long-term customer partnerships? Join our team and play a key role in growing Envalior's business across Italy. As Sales Account Manager – PA6 & PBT Resins, you will develop and execute sales strategies for our portfolio of PA-base and PBT-base resins, with a primary focus on the Italian market. You will be responsible for managing and growing a customer base of approximately 40 accounts located mainly in Northern Italy, while ensuring sustainable business growth and strong customer satisfaction across Envalior's value chain. If you are a results-oriented sales professional looking to make a significant impact in a dynamic and growing organization, we encourage you to apply. Join us and help shape the future of high-performance materials in Italy. Key Responsibilities - Develop and implement customer account plans to achieve agreed sales and profitability targets. - Drive the commercial strategy for PA6 and PBT resin products in the Italian market. - Build, maintain, and strengthen long-term relationships with approximately 40 customers, primarily based in Northern Italy. - Identify new business opportunities and support the expansion of Envalior's market presence. - Conduct regular customer visits and lead commercial negotiations with customers and distributors. - Collaborate closely with internal stakeholders to ensure excellent customer service and execution. - Manage interactions with external partners and stakeholders related to country-specific business requirements in Italy. - Monitor market trends, competitive activities, and customer needs to support strategic decision-making. - Ensure long-lasting customer partnerships and contribute to sustainable business growth throughout Envalior's value chain. Qualifications - 5–10 years of professional sales experience, preferably within the plastics, polymers, chemicals, or related industry. - Minimum Bachelor's degree in Business Administration, Sales, Chemistry, or a related field; equivalent relevant experience will also be considered. - Proven track record of achieving sales targets and driving business growth. Key Skills & Competencies - Strong business acumen with the ability to identify market opportunities and develop effective sales strategies. - Excellent communication, negotiation, and presentation skills. - Fluency in both English and Italian (written and spoken). - Ability to work independently, manage priorities, and take ownership of responsibilities. - Self-motivated, proactive, and results-oriented. Technical Knowledge - Good understanding of PA6 (Polyamide 6) and PBT (Polybutylene Terephthalate) base resins, including applications, markets, and customer requirements. - Ability to discuss technical product features and benefits with customers and stakeholders. Additional Requirements - Willingness and flexibility to travel frequently to visit customers, prospects, and industry events. Benefits - Competitive Compensation: Enjoy competitive compensation packages, inclusive of a global bonus program and performance bonuses. - Comprehensive Benefits: An array of benefits supporting your financial security, health, and overall well-being, including retirement plans, health programs, life insurance, and comprehensive medical care. - Work-Life Balance & Flexibility: Maintain a healthy balance between work and personal life. - Training & Development Opportunities: Ongoing investment in your knowledge and skills via training, coaching, and mentoring. - Diversity & Inclusion: A diverse and inclusive working environment fostering a culture of belonging, openness, and respect. APPLY NOW! Ready to pioneer change with Envalior? Join us in our mission to drive innovation, sustainability, and excellence. Apply today and become a part of our transformative journey towards a more sustainable future. Submit your application online by sending your CV and motivation letter in English through our career portal. If you have any questions, feel free to connect directly with our recruiter Polina Pokrovskaya at polina.pokrovskaya@envalior.com . Envalior is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. If you need assistance or an accommodation due to a disability, you may contact us at Talent.Acquisition@Envalior.com . OUR HERITAGE With a combined heritage of over 100 years, Envalior brings together two established global materials players: DSM Engineering Materials and LANXESS High Performance Materials. Our unique combined portfolio of longstanding material-, application-, and design expertise enables our customers to develop and launch sustainable future-proof designs. We aim to be a global leader in sustainable and high-performance engineering materials. We imagine the future by shaping the world of today and tomorrow.
• Under the general direction of the designated manager, the Patient Services Senior Manager is responsible for the successful delivery of all contracted services of respective Patient Services programs. • Provide program operational oversight, administration and management of one or more operational programs. • Lead an operational team of managers and associates by establishing goals and expectations for team oversight, setting direction and influencing team performance through the development and coaching of managers. • Ensure the program is operating in accordance to client service levels, compliance standards and operational efficiency. • Work with the client to provide program updates, regular reporting, and address client issues. • Collaborate with the Director and New Business Development on new business initiatives as well as in offering creative solutions to expand service offerings to clients. • Serve as the primary liaison between company and client as it relates to program operations; lead client operational meetings; field client questions and requests; interpret client needs and develop appropriate action plan; work with management team to monitor, assess and identify strategies to improve program processes, services, systems and analysis; engage with appropriate client contacts to provide proactive updates, address concerns and explore program opportunities and provide internal advocacy for client. • Work with management team to ensure that team is meeting contractual obligations and to seek ways to improve operational performance; identify staffing needs and work with HR to recruit appropriate staffing; serve as the interface for cross functional activities; work with team management to design programs to maintain high motivation among team members; manage overall program performance including pending work and proactively manage bottlenecks by shifting resources; responsible for establishing and monitoring goals for the team; ensure Managers are effectively managing individual productivity, quality and compliance; conduct performance reviews and quarterly talent reviews of management team; provide training and mentoring to team members and conduct career development discussions; hold regular meetings with team and one-on-one meetings with managers; provide coaching and guidance to leaders and partner with Human Resources in the resolution of associate relations issues. • Translate organizational strategies into team goals; lead training sessions; mentor managers; develop plans to facilitate growth and development for team members; help identify potential opportunities for team members; conduct quarterly talent review, coach and counsel managers and assistant managers and help prepare them for next level. • Work in coordination with Director to include managing monthly budget and expenses; complete follow-up on outstanding invoices; may participate in budget development; apply key financial indicators (i.e., operating income, revenue, ROCC, and Flash) to help measure program financial performance. • Explain to clients how we ensure and track quality; manage quality trending; implement and ensure that processes are in place to monitor quality and program compliance; collaborate with Compliance team on program audits; ensure ongoing program compliance to policies and procedures; work with leadership team to address audit findings and to implement corrective action. • Support company initiatives; exemplify core values; accept and effectively communicate decisions on company policies, plans and programs; ensure open communication at all levels; and reward appropriate behavior. • May collaborate across various groups (i.e. IT, PMO, NBD) on program projects, new service line implementations, database updates, UAT. May require travel to attend client meetings, training, or to support team members across multiple offices. • Performs related duties as assigned.
Senior Investment Manager Video
WPP MediaWPP is the trusted growth partner for the world’s leading brands. With exceptional talent, trusted data and intelligence, and world-class partnerships – all united by our pioneering agentic marketing platform, WPP Open – we help clients navigate change, capture opportunity, and deliver transformational growth. WPP Media is WPP's AI-driven media operating unit, bringing together media, data, and partnerships to deliver creative personalisation at scale. Connected through WPP Open and powered by Open Intelligence, clients see exactly where, how, and why their media investment is working. WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other.
Role Description Als Senior Investment Manager Video (Mensch) bist du eine Schlüsselperson, die das operative Tagesgeschäft und die strategische Weiterentwicklung unserer Videoinvestitionen verantwortet. Mit deiner Expertise verhandelst du bestmögliche Konditionen für unsere Kunden und bist die treibende Kraft hinter präzisen Analysen, Forecasts und reibungslosen Investment-Prozessen. - Strategische Verhandlungsführung: Du übernimmst die strategische Verhandlung und Steuerung der TV/Video-Medieninventare. Du bereitest Jahresverhandlungen aktiv vor und verhandelst mit den Vermarktern optimale Konditionen. - Budget-Tracking: Das präzise Tracking und Monitoring der Kundenbudgets und Investment-Performance gehört zu Deinen Aufgaben. - Steuerung: Tiefgehende, übergreifende Steuerung von Vertragszielen mit unseren Vermarkter-Partnern sowie Einhaltung von Kundenzielen (KPIs). - Partnermanagement: Du pflegst einen regelmässigen und zielgerichteten Austausch mit unseren Marktpartnern. - Team-Kollaboration: Als geschätzter Partner arbeitest Du Hand in Hand an einkaufsstrategischen und taktischen Fragestellungen mit Beratung, Planung, Expertenteams, Audit & Valuemanagement sowie Businessmanagement zusammen. Qualifications - Berufserfahrung: Mehrjährige relevante Erfahrung (mind. 3 Jahre) aus einer Mediaagentur, idealerweise aus dem Media Investment, Planung, Einkauf, Commercial oder Planung. - Marktexpertise: Fundierte Kenntnisse des deutschen TV-Marktes, ergänzt durch erste Erfahrungen im Bereich Advanced TV oder Digital Video. - Analytische Stärke: Ausgeprägte Zahlenaffinität und analytisches Denkvermögen zur Auswertung von Datenmengen. - Tool-Kompetenz: Profi in MS Excel und beherrscht Pivot-Tabellen. - Kommunikationsfähigkeit: Souveränes Auftreten und Verhandlungsgeschick zur Überzeugung interner Stakeholder und externer Vermarkter. - Arbeitsweise: Hohes Maß an Eigeninitiative, strukturierte, lösungsorientierte Art und Verantwortungsbewusstsein. Requirements - #teamfähig - #lösungsorientiert - #kommunikativ Benefits - Work-Life-Balance: Flexible Arbeitszeiten & Remote Work, Überstunden können ausgeglichen werden. - Vacation mode on: 30 Urlaubstage plus einen flexiblen Tag, der 24. und 31.12. sind frei. - Wellbeing first: Gesundheitsleistungen, attraktive Altersvorsorge sowie Mental Health Awareness Days. - Practice makes perfect: Vielfältige Weiterbildungen und interne Karriereprogramme. - More than just a job: Unvergessliche Events, Mitarbeitendenrabatte, Job Ticket, Wellhub oder Job Bike. - Be yourself: Vielfalt und Chancengleichheit sind uns wichtig.



