Role Description We're looking for two experienced Contract Product Managers to join a major digital transformation programme focused on improving the customer debt journey within the Energy sector. This is a fully remote contract open to candidates based anywhere in the UK. The programme has two key objectives: - Reduce the volume of uncollected debt across the Energy estate. - Help customers avoid falling into debt by delivering better digital products, services and proactive customer interventions. You'll work across both enhancements to existing digital products and the development of new customer-facing capabilities, partnering closely with engineering, design, data and business stakeholders to deliver measurable customer and commercial outcomes. This is a hands-on Product Manager role, requiring someone who can confidently own product discovery, define customer problems, prioritise delivery and drive execution across multiple stakeholders. Key Responsibilities - Define and deliver product strategy, vision and roadmaps aligned to programme objectives. - Understand customer needs, behaviours and pain points to identify opportunities for product improvement. - Own and prioritise the product backlog, ensuring engineering teams focus on the highest-value initiatives. - Translate business requirements into clear user stories and acceptance criteria. - Work closely with Engineering, Design, Data and Architecture teams to shape practical technical solutions. - Analyse customer, operational and commercial data to make evidence-based product decisions. - Collaborate with stakeholders across Product, Operations, Risk, Compliance and Customer teams. - Lead backlog refinement sessions and participate in Agile ceremonies including sprint planning, reviews and retrospectives. - Measure product performance through KPIs and continuously optimise products based on customer feedback and data insights. - Balance customer value, business priorities and technical constraints to maximise product outcomes. Qualifications - Proven experience as a Product Manager delivering digital products within Agile environments. - Strong experience managing complex product backlogs and defining product roadmaps. - Experience working with large volumes of customer and operational data to inform product decisions. - Excellent stakeholder management skills across technical and business functions. - Experience working closely with Engineering, Design and Data teams throughout the product lifecycle. - Strong customer-centric mindset with experience in product discovery and problem definition. - Commercially aware, with the ability to prioritise competing demands and deliver measurable value. - Comfortable working in fast-paced, cross-functional delivery teams. Requirements - Strong experience in Debt Management, Collections & Recoveries. - Experience within Energy & Utilities, particularly around customer debt, billing or payment journeys. - Alternatively, experience within Financial Services or FinTech, especially collections, lending, repayments or credit products. - Experience delivering customer-facing digital products that improve financial outcomes or reduce operational debt. Ideal Background - Energy & Utilities - Retail Banking - FinTech - Consumer Lending - Credit & Collections - Financial Services The ideal candidate will understand how to build products that improve customer outcomes while balancing commercial objectives, regulatory considerations and operational efficiency. Equal Opportunities AND Digital is an equal opportunity employer. We welcome applications from people of all backgrounds and experiences and are committed to creating an inclusive workplace where everyone can thrive. We will make reasonable adjustments throughout the recruitment process where required.

Role Description We're currently hiring Customer Success Managers across several teams, including our Enterprise, SMB, and MENA customer portfolios. While the core responsibilities remain the same, each role supports a different customer segment and market. Some opportunities require fluency in an additional language, including Arabic or Danish, depending on the region and customer portfolio. As a Customer Success Manager, you'll own the long-term success, retention, and growth of a portfolio of customer accounts across a range of industries, including both brands and agencies. Working closely with our Account Managers and Onboarding team, you'll build trusted relationships, drive product adoption, and ensure customers achieve measurable business outcomes and long-term value from their partnership with Brandwatch. Retention is your primary measure of success. Duties and Responsibilities - Own retention across your customer portfolio, managing renewals and working closely with Account Managers on Quarterly Business Reviews (QBRs), retention plans, and growth opportunities. - Build trusted relationships with executive stakeholders, ensuring Brandwatch's solutions are aligned with the customer's business goals and long-term strategy. - Drive customer adoption by overseeing the onboarding journey—delivered in partnership with a dedicated Onboarding Specialist—and leading training and best practice initiatives to maximise value and return on investment. - Grow each account by increasing adoption, expanding the value customers realise from the platform, and embedding Brandwatch more deeply into their teams, workflows, and business processes. - Act as the customer's voice by identifying and escalating product feedback and managing expectations around product enhancements and roadmap priorities. - Foster a community of Brandwatch customers by sharing best practices, success stories, and lessons learned. - Maintain accurate customer records, opportunities, and renewal information in CRM and customer success systems. - Partner with Product Support to ensure customer issues are resolved effectively and in a timely manner. - Orchestrate the wider account team by collaborating closely with Onboarding Specialists, Account Managers, and the Professional Services team to deliver a seamless customer experience. - Act as a trusted advisor, helping customers achieve their business objectives and realise the full value of Brandwatch. Qualifications - 3+ years' experience in a customer-facing role, ideally within SaaS or a similar technology environment. - Excellent communication and presentation skills, with the ability to engage stakeholders at all levels. - Strong understanding of social media platforms and social listening or monitoring tools. - Experience working with global customers across multiple teams and regions. - Proven ability to develop and execute strategic account plans, with a track record of strong retention and renewal outcomes. - Experience building strong relationships with senior stakeholders and executive sponsors. - Strong organisational skills, with the ability to manage multiple priorities in a fast-paced environment. - A proactive, commercially minded approach with strong problem-solving and critical-thinking skills. - Comfortable working independently while collaborating effectively across cross-functional teams. - Familiarity with Boolean search logic and data analysis. - Experience using CRM and customer success platforms such as Salesforce, Gainsight, Zendesk, Zuora, or JIRA. Benefits - Cision Group Personal Pension Scheme - Life Assurance - Healthcare cash plan - Dental Insurance - Private Medical Insurance (For directors and above only) - Gym Subsidy - Cycle to Work - Discounted Dining - Virtual GP - Employee Assistance Programme (EAP) - Eye Care Test - Cision Global Charitable Giving Program - BenefitHub (Retail discounts)

Role Description We're currently hiring Customer Success Managers across several teams, including our Enterprise, SMB, and MENA customer portfolios. While the core responsibilities remain the same, each role supports a different customer segment and market. Some opportunities require fluency in an additional language, including Arabic or Danish, depending on the region and customer portfolio. As a Customer Success Manager, you'll own the long-term success, retention, and growth of a portfolio of customer accounts across a range of industries, including both brands and agencies. Working closely with our Account Managers and Onboarding team, you'll build trusted relationships, drive product adoption, and ensure customers achieve measurable business outcomes and long-term value from their partnership with Brandwatch. Retention is your primary measure of success. Duties and Responsibilities - Own retention across your customer portfolio, managing renewals and working closely with Account Managers on Quarterly Business Reviews (QBRs), retention plans, and growth opportunities. - Build trusted relationships with executive stakeholders, ensuring Brandwatch's solutions are aligned with the customer's business goals and long-term strategy. - Drive customer adoption by overseeing the onboarding journey—delivered in partnership with a dedicated Onboarding Specialist—and leading training and best practice initiatives to maximise value and return on investment. - Grow each account by increasing adoption, expanding the value customers realise from the platform, and embedding Brandwatch more deeply into their teams, workflows, and business processes. - Act as the customer's voice by identifying and escalating product feedback and managing expectations around product enhancements and roadmap priorities. - Foster a community of Brandwatch customers by sharing best practices, success stories, and lessons learned. - Maintain accurate customer records, opportunities, and renewal information in CRM and customer success systems. - Partner with Product Support to ensure customer issues are resolved effectively and in a timely manner. - Orchestrate the wider account team by collaborating closely with Onboarding Specialists, Account Managers, and the Professional Services team to deliver a seamless customer experience. - Act as a trusted advisor, helping customers achieve their business objectives and realise the full value of Brandwatch. Qualifications - 3+ years' experience in a customer-facing role, ideally within SaaS or a similar technology environment. - Excellent communication and presentation skills, with the ability to engage stakeholders at all levels. - Strong understanding of social media platforms and social listening or monitoring tools. - Experience working with global customers across multiple teams and regions. - Proven ability to develop and execute strategic account plans, with a track record of strong retention and renewal outcomes. - Experience building strong relationships with senior stakeholders and executive sponsors. - Strong organisational skills, with the ability to manage multiple priorities in a fast-paced environment. - A proactive, commercially minded approach with strong problem-solving and critical-thinking skills. - Comfortable working independently while collaborating effectively across cross-functional teams. - Familiarity with Boolean search logic and data analysis. - Experience using CRM and customer success platforms such as Salesforce, Gainsight, Zendesk, Zuora, or JIRA. Benefits - Cision Group Personal Pension Scheme - Life Assurance - Healthcare cash plan - Dental Insurance - Private Medical Insurance (For directors and above only) - Gym Subsidy - Cycle to Work - Discounted Dining - Virtual GP - Employee Assistance Programme (EAP) - Eye Care Test - Cision Global Charitable Giving Program - BenefitHub (Retail discounts)

• Manage multiple concurrent projects from initial communication to project completion • Gather requirements from clients and communicate with technical team • Manage project scope, finances, schedule and expectations of all parties • Confirm resource availability and appointment • Coordinate internal and external resources for flawless execution of projects • Set client expectations and safeguard technical feasibility • Develop project plans, track progress and update appropriate parties • Hold weekly project updates covering financial and functional updates • Anything else that needs to be done that adds value to the business, our clients and your co-workers