Lighthouse Autism Center

• Responsible for day-to-day operational management of one or more behavioral health service lines • Ensure exceptional patient and family experiences while driving operational excellence • Provide direct operational supervision, coaching, and performance management for Clinical Psychologists • Collaborate with business development team members to identify market opportunities • Monitor clinician productivity, quality metrics, and caseload management • Support new clinic openings and expansion initiatives • Foster a culture of clinical excellence, collaboration, and continuous learning • Establish and maintain diagnostic assessment standards, workflows, and best practices • Oversee evaluation scheduling, waitlist management, and clinician capacity planning • Manage service line P&L performance and achieve established financial targets

• Overseeing a caseload of learners by creating, monitoring, and continuously evaluating individualized treatment and behavior intervention goals/plans, making modifications as needed • Establishing and maintaining rapport with parent(s)/caregiver(s) for each learner on caseload and conducting monthly parent/caregiver trainings in the center, home, or community • Conducting initial and ongoing assessments for new learners as needed and completing corresponding insurance documents • Strategizing and communicating with other members of the clinical team for overall center management

• Overseeing a caseload of learners by creating, monitoring, and continuously evaluating individualized treatment and behavior intervention goals/plans, making modifications as needed • Establishing and maintaining rapport with parent(s)/caregiver(s) for each learner on caseload and conducting monthly parent/caregiver trainings in the center, home, or community • Conducting initial and ongoing assessments for new learners as needed and completing corresponding insurance documents • Strategizing and communicating with other members of the clinical team for overall center management

• Serve as the primary contact of families calling to inquire about ABA therapy or diagnostic services. • Demonstrate empathy, professionalism, and a solutions-focused approach in every interaction. • Clearly explain the intake process, service offerings, documentation requirements, and expected timelines. • Conduct outbound follow-up to families regarding missing documents, status updates, and next steps. • Perform initial intake screening to identify service needs and gather essential family and child information. • Review intake forms and documents for completeness and accuracy. • Escalate complex or urgent situations to Intake Supervisor as needed. • Maintain accurate and timely documentation in the CRM and EMR systems. • Follow established workflows, scripting, and call handling situations. • Meet or exceed KPIs including call quality, documentation accuracy, follow-up timeliness, and service-level expectations. • Partner with Clinical Care Coordinator(s), Insurance, and Clinical teams to support a smooth end-to-end enrollment experience. • Communicate any trends, barriers, or recurring questions to leadership to support continuous improvement efforts.

• Overseeing a caseload of learners by creating, monitoring, and continuously evaluating individualized treatment and behavior intervention goals/plans, making modifications as needed • Establishing and maintaining rapport with parent(s)/caregiver(s) for each learner on caseload and conducting monthly parent/caregiver trainings in the center, home, or community • Conducting initial and ongoing assessments for new learners as needed and completing corresponding insurance documents • Strategizing and communicating with other members of the clinical team for overall center management

• Recruit clinical talent, especially BCBAs • Help build a compassionate, high-performing team that delivers exceptional therapy services • Ensure a smooth hiring experience from start to finish • Collaborate with colleagues to fulfill recruitment needs • Implement innovative recruitment strategies

• Overseeing a caseload of learners by creating, monitoring, and continuously evaluating individualized treatment and behavior intervention goals/plans, making modifications as needed • Establishing and maintaining rapport with parent(s)/caregiver(s) for each learner on caseload and conducting monthly parent/caregiver trainings in the center, home, or community • Conducting initial and ongoing assessments for new learners as needed and completing corresponding insurance documents • Strategizing and communicating with other members of the clinical team for overall center management

• Serve as a critical bridge between the Intake Team and Clinical Operations. • Ensure families experience a seamless and informed transition into Lighthouse services. • Deliver an exceptional, compassionate experience while guiding families through the Intake process and into ABA therapy services. • Manage inbound and outbound communications. • Conduct capacity checks to identify enrollment opportunities. • Review medical documents to assess clinical fit for services. • Schedule learners for initial assessments. • Ensure a seamless handoff to the Clinical team for the final stage of the enrollment journey. • Maintain accurate documentation in CRM/EMR systems to support visibility, reporting, and compliance.

Description At Lighthouse Autism Center (LAC), we combine our values and clinical expertise to provide collaborative, compassionate care in order to promote the best outcomes for our learners. We believe that it is essential for the services we provide to progress alongside the ever-evolving field of ABA. In doing so, we utilize naturalistic teaching strategies, assent & trauma-informed care, and frequent, combined meetings amongst professionals (BCBAs, SLPs, & OTs) on staff to create and maintain comprehensive treatment packages. Sound like a team you want to be a part of? Great news – we’re hiring BCBAs! Summary: The Support BCBA is a supplemental position that provides assistance in caseload management alongside an in-center BCBA in Training. The Support BCBA is not directly responsible for a caseload, but rather assists with providing supervision to clients and RBTs in the pod supported, as well as any others in the center as applicable. This role is full-time, fully remote, and all technology is provided by LAC. Clinical Responsibilities: - Assist with providing supervision to RBTs via Microsoft Teams - Assist with billable hours by providing Telehealth services to clients via Microsoft Teams - Assist Junior Program Managers and Apprentice Students with caseload management - Complete all documentation of supervision and billable hours daily - Collaborate as needed with in-center clinicians regarding modifications to programs, protocols, training, etc. based on observations made within sessions - Stay abreast of current empirically validated studies - Attends and maintains all outside training certifications (CPR, First Aid, etc.) - Follows all mandated reporter standards - Works effectively with all members of clinical team and demonstrations professionalism in the workplace We believe that being a BCBA at LAC should be more than the typical job description and emphasizes professional development and growth. We offer the following perks to ensure that is a top priority: - Annual conference/CEU stipend - Access to our free CEU library - Opportunities to earn Teaching CEUs during monthly training topics - Ongoing training provided in-house by our network of internal & external professionals We recognize that benefits & a healthy work/life balance are important, and we pride ourselves on taking steps to ensure that our team is taken care of. We demonstrate this by providing: - Flexible schedules - Generous time off structure - Paid parental leave - 8 paid holidays off - Health, vision, and dental insurance coverage starting on day one of employment - HSA option available - 401K eligibility after 30 days of employment - up to 4% employer match - Employee Assistance Program - $20,000 life insurance coverage at no cost to you - Short and long-term disability Requirements Eligibility: - Master’s Degree encompassing behavior analytic content - Active Board Certified Behavior Analyst (BCBA) credential - Eligible to provide supervision of Registered Behavior Technicians (RBT)

• Conduct intake evaluations including functional behavioral assessments and skills assessments • Design positive behavioral treatment and skill acquisition plans with goals tailored to the individual • Supervise and train ABA technicians; implement, model and monitor progress of individualized behavior support and skill plans with ABA technicians • Provide caring support during family conversations to ensure parents fully understand assessment results and treatment recommendations