Verint

Role Description The Account Executive is responsible for driving business in assigned accounts (new and installed as assigned) with a concentration on new add-on business and product expansion across the West Territory. The AE is expected to identify, drive, and sell Verint solutions and maintain effective account relationships within their assigned territory. The AE is responsible for owning and setting the account strategy and vision and developing a plan to execute the tactics and strategies necessary to hit both quarterly and annual sales objectives. This role will also be responsible for establishing and maintaining effective cross-functional relationships and interactions with other internal departments such as Pre-Sales, Channels, Sales Operations, Product House, and Customer Support to name a few. Qualifications - Bachelor's Degree or equivalent work experience - Five (5) years of sales experience and success in selling high-value, complex, and long sales cycle enterprise software and/or high-value services - Proven and successful sales track record of quota attainment - Effective and Professional presentation and communication skills, both written and verbal - Must possess excellent negotiation and closing skills - Travel approximately 50-75% - Successful completion of a background screening process - The ability to obtain the necessary credit line required to travel Requirements - Execute the Company’s sales strategies and achieve established sales quota in the assigned territory by identifying business opportunities through territory management, target account prospecting, and profiling - Responsible to lead all regularly scheduled calls and assign tasks with accountability to the virtual team members - Owns the Executive relationships and is responsible for understanding the customers’ business needs and direction - Be up to speed with all current events within the account, understand the political landscape, manage relationships at all levels, and map our solutions to help them meet their business objectives - Develops and owns the overall sales pipeline and is responsible for both closing and prospecting into Verint’s top accounts - Effectively conducts interaction with accounts at all levels; face-to-face calls, conference calls, WebEx, and email communications - Thoroughly assess the customer’s needs and present the appropriate solution, utilizing the region’s Solutions Engineer(s) as needed - Serves as a focal point for customer support issue escalation and maintains high levels of customer satisfaction and loyalty with customers - Provide effective sales presentations and product demonstrations to assigned customers and prospects - Maintain effective relationships with established customers and develop strategies to maximize revenue opportunities through increased portfolio usage - Provide the sales management team with accurate and timely reporting of activities including weekly and monthly sales forecasts, the status of the sales pipeline, and results of prospecting activities - Provide routine and accurate updates to the Company’s sales database with account activity and status - Maintain a comprehensive and ongoing knowledge of Verint products and technology, as well as industry trends Benefits - MIN: 140K - MAX: 150K Company Description Verint Systems Inc. is an equal opportunity employer and is committed to maintaining a workplace free from discrimination, retaliation, and sexual and any other form of harassment. Verint has a zero-tolerance policy against any form of discrimination, retaliation, or harassment including sexual harassment or any other form of harassment based on race, color, religion, sex, age, national origin, genetic information, disability, veteran status, and any other classification or characteristic protected by applicable federal, state or local laws. Verint operates in accordance with all anti-discrimination laws and affords equal opportunities to employees and applicants without regard to any characteristic or protected class in our hiring, promotion and termination practices.

Role Description The Associate Customer Success Manager (CSM) serves as a customer and company advocate. The role displays customer service skills, striving to become a trusted advisor to the customer. The CSM is passionate about the product, engaging customers, ensuring their happiness, and showing the value of the overall solution. The CSM will be responsible for learning the Verint Product Solutions and applying this knowledge in all aspects of the job. - Assist in delivering value to customers by understanding customer outcomes, business challenges, key KPIs, and providing recommendations. - Support creating and delivering a success roadmap that aligns with each customer's unique business goals and objectives. - Help drive product adoption, education, and usage across your portfolio to deliver meaningful business outcomes that ensure all contacts are Verint evangelists. - Collaborate with customers to increase their usage and adoption of our solutions to ensure they achieve their desired outcomes. - Learn and become a subject matter expert on assigned Verint Product Solutions so that you can speak and demonstrate intelligently about the product's value and usage. - Assist in the ongoing assessment of the business value being delivered and acknowledged by the client that can be leveraged for renewals and business growth discussions. - Identify Expansion Opportunities to drive revenue growth. - Work with the customers to: Increase usage and adoption, ensure retention, and create an environment of customer delight. - Evaluate the health scores of our customers using tools like Totango and assign a health score to each customer. Document the rationale for each health score assigned. - Bring intelligent product feedback and recommendations from customers back to the product team. - Advocate customer needs/issues cross-departmentally. - Act as one of the functions echoing the voice of the customer within Verint, ensuring that customer feedback and needs are effectively communicated within the organization. Qualifications - Bachelor’s degree or equivalent experience - Minimum of 0-3 years of experience in a customer-facing role focused on Customer Success - Proficiency in quickly learning and understanding software, with the ability to effectively communicate and demonstrate their capabilities, whether in a presentation format or through direct demonstrations in a lab environment - A “do what it takes” mentality - A strong sense of urgency to perform actions quickly - Detail-oriented - Strong team player but a self-starter that can operate independently - Proficiency in multitasking, such as handling escalation calls in the morning, conducting best practices calls during mid-day, facilitating onboarding meetings in the afternoon, etc. - Ability to effectively and successfully handle customer service issues and conflict situations - Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations Requirements - Proven ability to support continuous value of our product(s), with a passion for customers to help them succeed - Prior experience in closing renewals and/or professional services opportunities - Experience managing customers of various sizes and knowing how/why to manage them differently - Experience with Totango or other success platforms - Experience in a CCaaS or CX Automation environment - Experience with Verint products Benefits - MIN: 70K - MAX: 82K Company Description Verint Systems Inc. is an equal opportunity employer and is committed to maintaining a workplace free from discrimination, retaliation, and sexual and any other form of harassment. Verint has a zero-tolerance policy against any form of discrimination, retaliation, or harassment including sexual harassment or any other form of harassment based on race, color, religion, sex, age, national origin, genetic information, disability, veteran status, and any other classification or characteristic protected by applicable federal, state or local laws. Verint operates in accordance with all anti-discrimination laws and affords equal opportunities to employees and applicants without regard to any characteristic or protected class in our hiring, promotion and termination practices.

Role Description The Senior Software Engineer is responsible for all aspects of the development of platforms and applications. This is a highly skilled hands-on role requiring extensive proficiency involved in all aspects of the development of cloud-based software solutions. Subject to their specialization, this Senior Software Engineer leads the design, development, testing, publishing, and/or support of different cloud-based products and solutions and serves as subject matter expertise for customer implementation and cloud platform support. The Senior Software Engineer works closely with a global team of engineers to build robust solutions that meet our business objectives following continuous integration and continuous deployment processes, while supporting software and associate software engineers. Additionally, this role provides recommendations to management as to process, technologies, or other improvements intended to benefit productivity, efficiency and/or quality of the solutions developed by the team and leads the implementation of new solutions. Qualifications - Bachelor’s degree in computer science / software engineering (or similar) - 5 years' experience in design and programming large scale applications through all phases of the software development life cycle including testing, implementation and auditing - Proven track record of delivery of complex features end-to-end - 2 years experience mentoring mid to entry level engineers and influencing technical direction within a cross-functional squad - Strong proficiency in Java (Spring Boot, Spring MVC, JPA/Hibernate) - Solid understanding of RESTful API design, OAuth 2.0/JWT, and microservices patterns - Strong working knowledge of relational databases (PostgreSQL, MS SQL, Oracle) including schema design and query optimization - Solid exposure to NoSQL stores (Redis, Elasticsearch, MongoDB) - 3 years experience consuming LLM APIs, prompt engineering, or integrating AI-powered features into production workflows - Strong debugging skills of performance/memory leaks/crash/Multi-threaded/Algorithms - 3 years experience with source control tools (GIT, SVN or similar) - 3 years experience with containerized runtime environments: Docker, Kubernetes - 3 years experience with compiling and continuous integration tools like: Eclipse/IntelliJ, Visual Studio, Maven, Jenkins, Artifactory or other continuous integration/build/static code analysis tools - Excellent teamwork, self-learner and self-managed - Strong interpersonal skills, high communication skills - Clear and concise written and verbal communication in English; comfortable presenting technical plans to engineering and product stakeholders Requirements - Experience in full stack development - Experience in Node.js programming language - Experience in JavaScript/TypeScript with hands-on React experience (hooks, context, Redux or equivalent) - Experience with Cloud hosting services: AWS, Azure, or GCP - Experience with Application Performance Management systems: DataDog, NewRelic, AppDynamics, ELK Benefits - MIN: 142K - MAX: 175K Company Description Verint Systems Inc. is an equal opportunity employer and is committed to maintaining a workplace free from discrimination, retaliation, and sexual and any other form of harassment. Verint has a zero-tolerance policy against any form of discrimination, retaliation, or harassment including sexual harassment or any other form of harassment based on race, color, religion, sex, age, national origin, genetic information, disability, veteran status, and any other classification or characteristic protected by applicable federal, state or local laws. Verint operates in accordance with all anti-discrimination laws and affords equal opportunities to employees and applicants without regard to any characteristic or protected class in our hiring, promotion and termination practices.

Role Description Verint’s Principal Software Engineer designs and develops key cloud-first, full-stack software products. This role works with Product Management, Development, Operations, and Client Services teams to develop creative solutions satisfying technical and business requirements. Additionally, the role provides recommendations to management as to process, technologies, or other improvements intended to benefit productivity, efficiency, and/or quality of the solutions developed by the team. - Provide technical leadership by influencing the design and architecture of major software components, systems, automation testing, and features - Help foster the culture of creativity and excellence through technical innovations and thought leadership - Mentor and train other engineers on design techniques, test automation methodologies, and coding standards - Lead and promote best practices in automated testing and continuous integration - Improve architecture and code base to be scalable to support growth - Detail oriented and highly organized with the ability to manage multiple priorities - Excellent organization, time management, and project leadership skills - Adheres to strict deliverable deadlines while able to multi-task - Responsible for architecting applications for the cloud Qualifications - 8+ years of experience in design and architect of large-scale applications - Bachelor's Degree in Computer Science, Engineering, related field or equivalent experience - Proven track record of owning architecture for large-scale, distributed SaaS products used by enterprise customers - Hands-on experience, across full technology stack, in developing and architecting web applications that are scalable for large enterprise customers - Able to troubleshoot and identify root causes of issues while liaising with engineering teams, support, and end customers - 5 years experience of full stack development - 5 years experience of Java and/or NodeJS programming language - Familiarity with JavaScript UI library such as React, Angular or Vue - 5 years experience with SQL and relational data modeling for scalable enterprise applications - 3 years experience designing data aggregation, transformation, and processing logic to support analytics, recommendations, automation, or intelligent product features - 5 years experience with containerized runtime environments: Docker, Kubernetes - 5 years experience with one of the Cloud hosting services: AWS, Azure, or GCP - 5 years experience with REST API and microservice applications - 5 years experience integrating AI/ML, generative AI, or intelligence services into enterprise software products - Familiarity with LLM-based application patterns, including prompt orchestration, retrieval-augmented generation, semantic search, and AI-assisted workflows - Understanding of responsible AI principles, including data privacy, security, explainability, bias mitigation, and safe handling of customer data - Ability to evaluate AI solution quality using measurable criteria such as accuracy, relevance, latency, cost, reliability, and user impact - Experience with GIT - Familiarity with test automation tools, exposure to automation, exploratory, and modern testing techniques - Familiarity with observability tools such as Datadog, Grafana/Prometheus, distributed tracking, log analytics - Familiar with enterprise application security best practices - Excellent written and verbal communication skills - Excellent problem-solving skills - Able to provide technical and professional leadership to other developers - Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, and SS verification Requirements - Master's Degree in Computer Science, Engineering, related field (preferred) - Understanding of Workforce Management (WFM), forecasting and scheduling (preferred) - Experience designing secure, scalable integrations with internal and external AI services through APIs, event-driven services, or microservices (preferred) - Experience working with structured and unstructured data sources to enable intelligent recommendations, automation, summarization, or decision support (preferred) - Experience applying AI capabilities in SaaS, cloud, customer engagement, WFM, analytics, automation, or enterprise workflow products (preferred) Benefits - MIN: 166K - MAX: 206K Company Description Verint Systems Inc. is an equal opportunity employer and is committed to maintaining a workplace free from discrimination, retaliation, and sexual and any other form of harassment. Verint has a zero-tolerance policy against any form of discrimination, retaliation, or harassment including sexual harassment or any other form of harassment based on race, color, religion, sex, age, national origin, genetic information, disability, veteran status, and any other classification or characteristic protected by applicable federal, state or local laws. Verint operates in accordance with all anti-discrimination laws and affords equal opportunities to employees and applicants without regard to any characteristic or protected class in our hiring, promotion, and termination practices.

Role Description The Sr. Customer Success Manager (CSM) is a strategic role that serves as our number one customer and company advocate. The role displays superior customer management and consultancy skills, striving to become a trusted advisor to the customer. The CSM is passionate about the product, engaging customers, ensuring their happiness, and showing the value of the overall solution. The role has strong relationship skills and can create win/win environments for all parties they work with. The CSM will be responsible for having a solid knowledge of Verint Product Solutions and applying this knowledge in all aspects of the job. Principal Duties and Essential Responsibilities - Identify, create, and lead efforts for delivering value to customers by understanding customer strategic outcomes, business challenges, key KPIs and providing recommendations. - Create and deliver a success roadmap that aligns with each customer's unique business goals and objectives. - Drive product adoption, education, and usage across your portfolio to deliver meaningful business outcomes that ensure all contacts are Verint evangelists. - Collaborate with customers to increase their usage and adoption of our solutions to ensure they achieve their desired outcomes. - Be an expert on assigned Verint Product Solutions to speak and demo intelligently about the value and usage of the product. - Responsible for an ongoing assessment of the business value being delivered and acknowledged by the client that can be leveraged for renewals and business growth discussions. - Identify Expansion Opportunities to drive revenue growth. - Negotiate and close renewals with existing customers. - Own working with the customers to: Increase usage and adoption, ensure retention, and create an environment of customer delight. - Evaluate the health scores of our customers using tools like Totango and assign a health score to each customer. Document the rationale for each health score assigned. - Bring intelligent product feedback and recommendations from customers back to the product team. - Advocate customer needs/issues cross-departmentally. - Manage account escalations as needed. - Act as one of the functions echoing the voice of the customer within Verint, ensuring that customer feedback and needs are effectively communicated within the organization. Qualifications - Bachelor’s degree or equivalent experience - Minimum of 8 years of experience in a customer-facing role focused on Customer Success - A strong sense of urgency to perform actions quickly - Proven ability to drive continuous value of our product(s), with a passion for customers to help them succeed - Proficiency in quickly learning and understanding software, with the ability to effectively communicate and demonstrate their capabilities, whether in a presentation format or through direct demonstrations in a lab environment - A “do what it takes” mentality - Detail oriented and a strategic thinker - Strong team player but a self-starter that can operate independently - Proficiency in managing diverse tasks concurrently, such as handling support escalation calls in the morning, conducting best practices calls during mid-day, and facilitating onboarding meetings in the afternoon, etc. - Ability to effectively and successfully handle customer service issues and conflict situations - Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations Preferred Requirements - Prior experience in closing renewals and/or professional services opportunities - Experience managing customers of various sizes and knowing how/why to manage them differently - Experience with Totango or other customer success platforms Company Description Verint Systems Inc. is an equal opportunity employer and is committed to maintaining a workplace free from discrimination, retaliation, and sexual and any other form of harassment. Verint has a zero-tolerance policy against any form of discrimination, retaliation, or harassment including sexual harassment or any other form of harassment based on race, color, religion, sex, age, national origin, genetic information, disability, veteran status, and any other classification or characteristic protected by applicable federal, state or local laws. Verint operates in accordance with all anti-discrimination laws and affords equal opportunities to employees and applicants without regard to any characteristic or protected class in our hiring, promotion and termination practices.

Role Description We're growing and looking to bring on an experienced Team Lead, Mid-Market Account Executive to drive revenue, mentor a team of sellers, and spearhead new business development for Verint, with a focus on strategic SMB and enterprise sales. You will be at the forefront of our expansion efforts, not only closing high-value deals yourself but also elevating the performance of those around you. This is a great opportunity to sell the intrinsic value of our software solutions while helping shape how the team does the same. What You'll Be Doing (Key Responsibilities) - Lead by example, build and execute a strategic sales plan while coaching prospecting, pipeline development, and closing techniques. - Own the full sales cycle end-to-end: qualifying leads, nurturing prospects, and closing deals, while partnering closely with presales and cross-functional teams. - Serve as a senior point of contact for key decision-makers, articulating the transformative value of Verint's solutions and how they enhance customer experience. - Provide guidance and best practices to Mid Market AEs on sales methodology, deal strategy, and stakeholder engagement. - Develop and share market intelligence on prospects, competitors, and industry trends to inform both individual deals and broader team strategy. - Collaborate with marketing to capitalize on campaigns, product launches, and promotions, and help the team do the same effectively. - Drive regional sales planning, including pipeline development, forecasting, and territory management. - Meet or exceed personal quota while contributing to overall team attainment. - Act as a feedback loop between the field and leadership, surfacing insights that improve process, messaging, and go-to-market strategy. Qualifications - 4+ years of experience selling complex B2B software, with at least 1–2 years in a senior or informal leadership capacity. - Proven track record of consistent quota overachievement across multiple years. - Experience mentoring, coaching, or leading peers in a sales environment. - Strong command of sales tools including Outreach, Sales Navigator, and ZoomInfo. - Demonstrated success using a consultative approach with C-suite and VP-level stakeholders, particularly technical buyers. - Deep proficiency with MEDDPICC (or MEDDDPIC) to qualify and drive deals to close. - Excellent negotiation, communication, and presentation skills. - Highly collaborative, accountable, and driven to win - both individually and as part of a team. Requirements - 4+ years of experience selling complex B2B software, with at least 1–2 years in a senior or informal leadership capacity. - Proven track record of consistent quota overachievement across multiple years. - Experience mentoring, coaching, or leading peers in a sales environment. - Strong command of sales tools including Outreach, Sales Navigator, and ZoomInfo. - Demonstrated success using a consultative approach with C-suite and VP-level stakeholders, particularly technical buyers. - Deep proficiency with MEDDPICC (or MEDDDPIC) to qualify and drive deals to close. - Excellent negotiation, communication, and presentation skills. - Highly collaborative, accountable, and driven to win - both individually and as part of a team. Company Description Verint Systems Inc. is an equal opportunity employer and is committed to maintaining a workplace free from discrimination, retaliation, and sexual and any other form of harassment. Verint has a zero-tolerance policy against any form of discrimination, retaliation, or harassment including sexual harassment or any other form of harassment based on race, color, religion, sex, age, national origin, genetic information, disability, veteran status, and any other classification or characteristic protected by applicable federal, state or local laws. Verint operates in accordance with all anti-discrimination laws and affords equal opportunities to employees and applicants without regard to any characteristic or protected class in our hiring, promotion and termination practices.

Role Description The Technical Accounting Manager will be responsible for managing complex accounting projects, overseeing operational accounting processes, and ensuring the organization complies with all financial reporting standards. This role will focus on enhancing operational efficiency and effectiveness, aligning financial reporting and accounting practices with business operations, and leading the implementation of accounting-related operational improvements. Key Responsibilities: - Technical Accounting: - Participate in technical accounting projects, ensuring adherence to U.S. GAAP or IFRS, including the research and implementation of new accounting standards. - Provide direction on complex accounting topics such as revenue recognition, lease accounting, commissions, business combinations, and consolidations. - Oversee and refine accounting policies, ensuring they align with both financial and operational goals. - Serve as the subject matter expert (SME) for all technical accounting matters, providing support to operational teams to ensure accounting transactions are accurate and compliant. - Operational: - Work closely with the operations team to understand business processes and identify opportunities to streamline accounting functions and improve operational efficiency. - Collaborate with operational teams to ensure seamless integration between accounting systems and operational workflows. - Evaluate existing operational processes and recommend solutions to enhance financial reporting, forecasting, and budgeting processes from an operational standpoint. - Ensure timely and accurate financial reporting of operational activities, driving transparency between financial and operational performance. - Special Projects: - Manage special projects related to operational improvements, systems upgrades, and finance transformations. - Collaborate with cross-functional teams (e.g., operations, IT, legal) to define and execute the scope of projects, ensuring alignment with organizational goals. - System implementations or upgrades, ensuring that operational needs are considered in accounting system design and functionality. - Guidance & Reporting: - Prepare and present annual financial statements in accordance with US GAAP and applicable statutory requirements. - Monitor and report on key financial performance metrics and progress on special projects. - Ensure compliance with regulations and internal controls related to financial reporting. Qualifications - Strong understanding of U.S. GAAP and IFRS. - Experience in technical accounting and financial reporting. - Ability to manage complex projects and collaborate with cross-functional teams. - Excellent analytical and problem-solving skills. Requirements - Bachelor's degree in Accounting or Finance. - CPA or equivalent certification preferred. - 5+ years of experience in accounting or finance roles. - Strong communication and interpersonal skills. Benefits - Competitive salary and performance-based bonuses. - Comprehensive health benefits. - Opportunities for professional development and growth. - Flexible work arrangements.

Role Description The Manager, Billings & Revenue FP&A will lead the financial planning and analysis of the Company’s recurring revenue base, with primary focus on Annual Recurring Revenue (ARR) and billings. This is an Individual Contributor role that is integral to the overall topline forecasting process. - Lead the analysis, review, and reporting of Annual Recurring Revenue (ARR), including the reconciliation of ARR to recurring revenue to ensure consistency and accuracy across reporting. - Partner closely with the accounting team to evaluate actual billings against budget and plan and to explain key variances. - Review and validate the billings detail supporting ARR to confirm it is accurate, complete, and appropriate for use as a basis for forecasting. - Support the overall topline forecasting process across revenue and billings. - Prepare and present monthly ARR, billings, and recurring revenue results and KPIs to senior business leaders. - Analyze Net Revenue Retention (NRR) and Gross Revenue Retention (GRR), partnering with the business to understand the drivers of recurring revenue movement. - Serve as a primary FP&A contact for ARR and billings matters, collaborating across Finance, Accounting, and the broader business to align reporting and forecasting assumptions. - Evaluate and implement process improvements across ARR and billings reporting, and complete various ad hoc analyses as required. Qualifications - Bachelor’s degree with a concentration in Finance or Accounting or the equivalent years of work experience. - Minimum of 7 years of experience in finance or accounting. - Must have held a similar role focused on billings and recurring revenue, with hands-on expertise in ARR and SaaS/subscription financial metrics. - Advanced skills in Excel. - Effective at interacting with a range of audiences including Senior Leaders. - Exceptional interpersonal, oral and written communications abilities. - Strong collaboration skills with the ability to influence and work effectively in a matrix environment to solicit support and resolve conflicts. - Strong analytical skills with the ability to collect, interpret, and analyze data which will be reported to multiple internal sources. - Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations. Preferred Requirements - Experience with Oracle and Salesforce. - An advanced degree in a related field.

Role Description At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations discover opportunities previously only scarcely imagined by connecting work, data, and experiences enterprise wide. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Qualifications - Innovators with passion, creativity, and drive. - Ability to answer constantly shifting market challenges. Requirements - Commitment to maintaining a workplace free from discrimination, retaliation, and harassment. - Understanding of anti-discrimination laws. Benefits - Collaborative environment that celebrates all cultures. - Opportunities for personal and professional growth. Company Description Verint Systems Inc. is an equal opportunity employer and is committed to maintaining a workplace free from discrimination, retaliation, and sexual and any other form of harassment. - Zero-tolerance policy against any form of discrimination, retaliation, or harassment. - Equal opportunities to employees and applicants without regard to any characteristic or protected class.

Role Description - Administer and maintain the Salesforce environment, including user setup, profiles, roles, permissions, and data integrity. - Build and optimize Salesforce Flows, validation rules, formulas, and approval processes. - Manage and configure Salesforce RCA/CPQ including product bundles, pricing rules, quote templates, and guided selling. - Translate business requirements into technical solutions using best practices. - Work with cross-functional teams (Sales, Finance, IT, etc.) to support CRM processes and enhancements. - Conduct impact analysis for new features and integrations. - Support data migrations, imports, and exports using tools like Data Loader. - Support system integration initiatives, including testing and user adoption. - Monitor system performance and proactively address issues or inefficiencies. - Document configurations, customizations, and processes. Company Description At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations discover opportunities previously only scarcely imagined by connecting work, data, and experiences enterprise wide. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.verint.com.