Role Description
At Alonso & Alonso, we provide personalized attention and services that are tailored to meet the specific needs of each of our clients. We achieve this through client education, consistent updates, thorough assessment of each case, and customized legal strategies based on each client's circumstances.
Evidence & Documentation Management
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Collect and manage evidence and supporting documents from clients.
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Maintain clear and timely communication with clients regarding case status and documentation needed for this specific type of case.
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Review and approve document checklists to ensure completeness and compliance.
Packet Assembly & Review
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Ensure that USCIS forms are the latest version, USCIS evidence and supporting documents are accurate and complete, and they comply with firm standards.
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Assemble, organize, and prepare clients' packets and filings in accordance with legal guidelines and internal protocols.
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Review packets to ensure all elements meet submission standards and that there are no discrepancies before Initial review or attorney review.
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Supervise and coordinate packet-preparation tasks to ensure timely completion.
Case Management & Systems Use
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Manage and update client profiles and case progress within firm platforms.
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Update Matter/Plan and move cases through workflow stages accurately and on time.
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Review daily emails, calendar events, and assigned tasks.
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Maintain organized digital files and case records.
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Collaborate with legal assistants, editors, attorneys, and support staff to ensure workflow efficiency.
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Participate in team chats, meetings, and daily reporting activities.
Qualifications
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Proficiency in assembling case packages with attention to detail in forms, evidence, and supporting materials.
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Excellent verbal and written communication skills.
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Strong written and verbal communication skills in English.
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Strong organizational, time management, and multitasking abilities.
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Analytical thinking and problem-solving skills.
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Proficiency with Microsoft Office, Google Workspace, and Adobe.
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Strong ability to organize and manage documents and digital files.
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Demonstrates the ability to communicate professionally, clearly, and empathetically with clients when requesting documents, providing case updates, addressing concerns, and ensuring they feel supported, informed, and respected throughout the process.
Requirements
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Basic understanding of immigration documentation and USCIS packet preparation.
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Previous experience in legal, administrative, or immigration-related environments.
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Expertise in family-based immigration law, including non-VAWA cases.
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Experience working in fast-paced remote teams.
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Interest in immigration law and client advocacy.
Technical Requirements
Computer Specifications
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Intel i5 (8th Gen+) or AMD Ryzen 5 (3000+) processor, or Mac M1+.
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Minimum 8 GB RAM and 256 GB SSD.
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Windows 11 or macOS.
Equipment Requirements
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Two monitors/screens required.
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USB wired or wireless headset.
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Wired internet connection with a minimum 20 Mbps speed.
Key Performance Indicators
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Assembly Effectiveness – 35% Weight: Maintain greater than 95% achievement of weekly production goals by accurately moving cases to the correct next stage, completing required follow-ups on non-workable cases, and documenting all actions with detailed case notes and status updates in the system each week.
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Assembly Aging – 10% Weight: Maintain more than 95% of assigned tasks within the target aging bucket (less than 30 days) each month by prioritizing cases through a First-In, First-Out (FIFO) workflow methodology and preventing backlog accumulation or case stagnation.
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Assembly Quality – 35% Weight: Achieve and maintain a quality score greater than 95% each month by ensuring all case work, feedback, documentation, and task handling meet departmental standards for accuracy, timeliness, relevance, and clarity.
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Assembly Mail Out Goal – 20% Weight: Achieve more than 100% of planned weekly mail-out goals by ensuring eligible cases are accurately prepared, reviewed, and advanced through the workflow pipeline within established deadlines and operational standards.
Work Environment
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Full-Time Contractor
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Remote work
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Collaborative, mission-driven culture with a fast-paced startup dynamic.
Salary and Benefits
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Salary Rate: $8
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Paid Time Off
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Mental Health Days
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Office Holidays
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Wellbeing Support
Application Process
You may apply to our career page:
Alonso Career Page
Physical Demands
This position primarily involves sedentary work, requiring the ability to sit for extended periods while using a computer, phone, and other office equipment. Must handle typing and data entry tasks efficiently.
Equal Opportunity Employment Statement
Alonso & Alonso attorneys at law is an equal opportunity employer and is committed to building a diverse and inclusive organization. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, age, or any other protected characteristic.
Non‑Attorney Role Disclosure & Limitations of Duties
This position is not an attorney role. The individual hired for this position is not licensed to practice law and may not provide legal advice or legal representation under any circumstances. The employee must strictly adhere to the following limitations and, when appropriate, escalate matters to a licensed attorney.
Non‑Attorney Staff MAY:
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Provide administrative and clerical support.
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Communicate factual case status updates as directed by an attorney.
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Collect documents and information from clients.
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Assist in drafting forms and documents under attorney supervision.
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Relay attorney-approved information to clients.
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Schedule appointments and manage case files.
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Provide government filing instructions that are procedural in nature (e.g., where to mail documents, required supporting documents as directed by an attorney).
Non‑Attorney Staff MAY NOT:
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Provide legal advice or legal opinions.
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Interpret immigration laws, regulations, or policies for clients.
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Advise a client on which immigration benefit, strategy, or form to pursue.
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Advise whether a client qualifies for any immigration benefit.
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Assess eligibility, admissibility, or risk.
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Recommend legal strategies or outcomes.
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Advise on the consequences of criminal history, prior immigration violations, or prior denials.
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Sign legal filings on behalf of the firm unless specifically authorized for ministerial purposes.
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Represent clients before USCIS, EOIR, DHS, DOL, or any court.
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Communicate legal analysis to clients.
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Negotiate with government agencies on legal matters.
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Answer legal questions, even if the staff member believes they know the answer.
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Translate or explain legal advice independently of an attorney.
Mandatory Escalation to Attorney
The employee must immediately escalate the matter to a licensed attorney if:
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A client asks any legal question.
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A client asks whether they “qualify” or “should apply.”
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A client asks about risks, timelines with legal implications, or the likelihood of success.
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A case involves criminal history, prior removal, unlawful presence, fraud/misrepresentation, prior denials, or complex facts.
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A client requests interpretation of a Request for Evidence (RFE), Notice of Intent to Deny (NOID), or other government notice.
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A client expresses confusion about previously given legal advice.
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Any situation arises where the staff member is unsure whether the response would constitute legal advice.
When in doubt, escalate to an attorney.
Compliance Statement
Unauthorized practice of law (UPL) is strictly prohibited. Violation of these limitations may result in disciplinary action, up to and including termination of employment. All non‑attorney staff are required to acknowledge in writing that they understand and agree to comply with these restrictions as a condition of employment.
