Alonso & Alonso Attorneys at Law, PLLC

Role Description The Team Lead will oversee the Family-Based Department, focusing on team leadership, case assignment, workflow oversight, and quality assurance. Qualifications - Minimum 2 years of experience in immigration law, legal operations, or case management. - Minimum 1 year of leadership, supervisory, mentoring, or team coordination experience. - Strong knowledge of Family-Based immigration workflows and documentation. - Excellent written and verbal communication skills in English/Spanish. - Excellent organizational and time management skills. - Strong analytical and problem-solving abilities. - Ability to prioritize multiple deadlines in a fast-paced environment. - Proficiency in Microsoft Office, Google Workspace, Adobe Acrobat, Litify, and case management systems. - Experience managing remote teams and workflows. - Demonstrates the ability to communicate professionally, clearly, and empathetically with clients and Legal Assistants (LAs). Requirements - Conduct regular one-on-one meetings with team members. - Provide performance coaching and feedback. - Identify development opportunities and training needs. - Foster a culture of accountability, teamwork, and continuous improvement. - Support onboarding and training of new employees. - Assist with corrective action plans and performance improvement initiatives. - Monitor team morale, engagement, and overall effectiveness. - Conduct regular case audits and provide timely, actionable feedback. - Review feedback issued by CR and Attorneys, communicate it effectively to the team. - Assign M&G cases to evidence by creating tasks in Litify. - Monitor the following workflow stages daily: - Attorney Edits - Case Review (CR) Edits - Declaration Edits - Attorney Declaration Edits - Adjustment of Status (AOS) Cases - Consular Processing (CP) Cases - Other Non-VAWA Family-Based Case Types - Prepare and present the weekly Business Debrief report. - Provide status updates every 2–3 hours in designated operational chats. - Respond promptly to inquiries from Legal Assistants, evidence, Attorneys, and Support Staff. - Monitor the FB Deadlines Chat and assign tagged cases immediately. - Attend weekly meetings with Attorney and Team Leads. - Conduct quality audits of edited cases. - Prepare and distribute KPI Reports and Performance Reports. - Review and approve PTO requests through GoLance. Benefits - Salary Range: $12.00 per hour - Paid Time Off (PTO) - Mental Health Days - Office Holidays - Wellbeing Support Programs Work Environment - Full-Time Contractor - Fully Remote - Fast-paced, performance-driven environment - Collaborative and mission-driven culture Equal Opportunity Employment Statement Alonso & Alonso Attorneys at Law is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Non-Attorney Role Disclosure & Limitations of Duties This position is not an attorney role. The Team Lead may supervise workflow, productivity, quality, operational performance, and employee development but may not provide legal advice, legal analysis, legal recommendations, or legal representation under any circumstances. Compliance Statement Unauthorized Practice of Law (UPL) is strictly prohibited. Violation of these limitations may result in disciplinary action, up to and including termination of employment. Disclaimer By applying to this position, you agree that our company utilizes a live monitoring system for work activities.

Role Description - Supervise and coordinate the daily operations of Tier 1 and Tier 2 Records team members. - Lead daily debrief meetings and assign tasks per the SOP schedule. - Monitor Litify task assignments, ensuring appropriate prioritization and status updates. - Ensure FOIA requests are drafted, reviewed, corrected, and submitted per SOP requirements and timelines. - Track and verify timely retrieval and upload of FBI reports, ensuring no expired links. - Oversee criminal disposition requests and client address change workflows. - Review records for completeness, ensuring documents are named, stored, and filed per SOP in Google Drive and Litify. - Conduct internal audits to evaluate quality, accuracy, and compliance. - Provide ongoing support, coaching, and refresher training to team members. - Troubleshoot technical issues, escalate delays, and coordinate with other departments (e.g., Admin, Evidence, CSC). - Maintain department trackers and ensure follow-up protocols for missing or delayed documentation. - Stay informed about platform-specific limitations and proactively mitigate submission or service delays (e.g., EOIR monthly outages). - Evaluate and report on team KPIs and recommend process improvements to leadership. Qualifications - 2+ years of legal administrative or records experience, preferably in immigration law. - 1+ year of experience in a team lead, coordinator, or supervisory capacity. - Strong knowledge of FOIA, FBI, and USCIS documentation processes. - Proficient with Litify, Google Workspace, and RingCentral. - Excellent organizational skills and attention to detail. - Effective communicator with strong problem-solving abilities. - Ability to manage multiple deadlines in a high-volume, process-driven environment. Requirements - Familiarity with T-Visa application procedures and removal defense casework. - Experience reviewing FOIA results and FBI PIN management. - Bilingual (English/Spanish or other commonly spoken client language). - Experience coaching, mentoring, or training junior staff. - Strong understanding of client confidentiality and document verification protocols. Technical Requirements - Computer: Intel i5 (8th Gen+) or AMD Ryzen 5 (3000+), or Mac M1+. Min. 8 GB RAM, 256 GB SSD. - OS: Windows 11 or macOS. - Monitors: Two screens required. - Headset: USB wired or wireless. - Internet: Wired connection, at least 20 Mbps. Key Performance Indicators - Maintain a minimum team achievement rate of 95% of weekly production goals. - Maintain 95% of active tasks and cases within the designated aging bucket (0–30, 0–60, or 0–90 days). - Maintain a minimum team quality score of 95%, as measured by QA reviews, rating systems, audits, and feedback evaluations. - Achieve 100% or greater of weekly mail-out goals. - Complete 95% or more of required quality audits, conducting a minimum of one audit per Legal Assistant per week. - Maintain consistent monitoring of team performance metrics, coaching opportunities, and operational compliance. - Maintain 95% compliance with departmental procedures, reporting requirements, coaching responsibilities, and operational workflows. Work Environment - Full-Time Contractor - Remote - Collaborative, mission-work-driven culture with a fast-paced startup dynamic. Salary and Benefits - Salary Rate: $12 per hour; 40 hours per week. - Benefits: Paid Time Off, Mental Health Days, Office Holidays. Application Process You may apply to our career page: https://alonsoandalonsolaw.wd503.myworkdayjobs.com/Alonso Physical Demands This position primarily involves sedentary work, requiring the ability to sit for extended periods while using a computer, phone, and other office equipment. Must handle typing and data entry tasks efficiently. Equal Opportunity Employment Statement Alonso & Alonso attorneys at law is an equal opportunity employer and is committed to building a diverse and inclusive organization. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, age, or any other protected characteristic. Disclaimer By applying to this position, you agree that our company utilizes a live monitoring system for work activities. This system is in place to ensure productivity, security, and compliance with company policies. Your application indicates your consent to be monitored during your working hours. Non-Attorney Role Disclosure & Limitations of Duties This position is not an attorney role. The individual hired for this position is not licensed to practice law and may not provide legal advice or legal representation under any circumstances. - Non-Attorney Staff MAY: - Provide administrative and clerical support. - Communicate factual case status updates as directed by an attorney. - Collect documents and information from clients. - Assist in drafting forms and documents under the attorney's supervision. - Relay attorney-approved information to clients. - Schedule appointments and manage case files. - Provide procedural filing instructions approved by attorneys. - Non-Attorney Staff MAY NOT: - Provide legal advice or legal opinions. - Interpret immigration laws, regulations, or policies. - Recommend legal strategies, benefits, or forms. - Assess eligibility, admissibility, or legal risk. - Advise clients regarding criminal history, prior denials, or immigration violations. - Represent clients before USCIS, EOIR, DHS, DOL, or any court. - Communicate independent legal analysis. - Negotiate legal matters with government agencies. - Answer legal questions independently. - Translate or explain legal advice without an attorney's supervision. Mandatory Escalation to Attorney - The employee must immediately escalate matters to a licensed attorney if: - A client asks a legal question. - A client asks whether they qualify or should apply for an immigration benefit. - A client asks about legal risks, timelines, or the likelihood of success. - A case involves criminal history, prior removal, unlawful presence, fraud, prior denials, or complex legal issues. - A client requests interpretation of RFEs, NOIDs, or government notices. - A client expresses confusion regarding prior legal advice. - There is uncertainty regarding whether a response may constitute legal advice. - When in doubt, escalate to an attorney. Compliance Statement Unauthorized practice of law (UPL) is strictly prohibited. Violation of these limitations may result in disciplinary action up to and including termination. All non-attorney staff must acknowledge in writing that they understand and agree to comply with these restrictions as a condition of employment. Monitoring & Productivity Disclaimer By applying to this position, the candidate acknowledges and agrees that the company utilizes a live monitoring system for work activities to ensure productivity, security, and compliance with company policies.

Role Description Lead the legal operations team, including legal assistants, team leads, and administrative staff. - Provide ongoing training, mentorship, and opportunities for professional growth. - Conduct regular performance evaluations and support continuous improvement. Oversee daily workflows to ensure timely, accurate, and efficient case handling. - Coordinate legal projects and ensure key deadlines and priorities are met. - Design, implement, and maintain standardized procedures and best practices across the team. Administer legal technology systems, including case management and document handling. - Train staff on tools and ensure proper adoption of software solutions. Ensure operational adherence to legal, regulatory, and confidentiality standards. - Identify and address risks associated with case handling and team operations. - Support the maintenance and accuracy of legal records and documentation. Generate and interpret operational reports to track team performance and workflow efficiency. - Use data insights to identify trends, bottlenecks, and areas for process improvement. - Share findings and make recommendations to senior leadership. Serve as a liaison between the legal operations team and departments such as HR, IT, Finance, and Quality Assurance. - Collaborate across teams to align legal operations with broader organizational goals. Qualifications - Minimum of 1-2 years of experience in legal operations, business operations, or a similar administrative/coordination role, especially in family-based and VAWA cases. - At least 1 year of experience in a supervisory or leadership position, with proven ability to manage teams and drive performance. - Familiarity with operational methodologies such as Lean or process standardization. - Exposure to workflow-based environments such as assembly lines, legal production processes, or structured operational frameworks. - Experience using case management and productivity software (e.g., Salesforce, Litify, Google Workforce, etc.). - Proficiency in generating operational reports, tracking KPIs, and presenting key findings to stakeholders or leadership teams. - Excellent organizational, time management, and problem-solving skills. - Effective communication and interpersonal skills, with the ability to lead, motivate, and support teams. - Close attention to detail and the ability to manage sensitive or confidential information with discretion. Requirements - Competence in analyzing case metrics, error trends, and recommending corrective action plans. - Experience building training materials, onboarding guides, or leading internal knowledge-sharing sessions. - Familiarity with operational methodologies such as Lean or process standardization. Technical Requirements - Computer: Intel i5 (8th Gen+) or AMD Ryzen 5 (3000+), or Mac M1+. Min. 8 GB RAM, 256 GB SSD. - OS: Windows 11 or macOS. - Monitors: Two screens required. - Headset: USB wired or wireless. - Internet: Wired connection, at least 20 Mbps. Key Performance Indicators - Timely Case Movement: Maintain ≥88% of assigned cases moved to the appropriate next stage within established timelines. - Assignment Variance: Maintain a variance of ≤10% between assigned and completed workload during the evaluation period. - Report Timeliness & Accuracy: Maintain 98%-100% accuracy and on-time submission of all required reports, case updates, and tracking documentation. - Escalation Resolution: Resolve 100% of escalated matters within 18 hours of assignment while maintaining proper documentation and communication. - Attorney Review Readiness: Maintain ≥88% of case files submitted for attorney review meeting quality and completeness standards on first submission. Work Environment - Remote role based out of one of our required U.S. office locations. - A combination of in-person meetings and remote work. - Occasional travel is required for stakeholder engagement, community events, and conferences. - Collaborative, mission-driven culture with a fast-paced startup dynamic. Salary and Benefits - Salary: $14 - Paid Time Off - Mental Health Days - Office Holidays - Wellbeing Support Application Process You may apply to our career page: Career Page Physical Demands This position primarily involves sedentary work, requiring the ability to sit for extended periods while using a computer, phone, and other office equipment. Must handle typing and data entry tasks efficiently. Equal Opportunity Employment Statement Alonso & Alonso attorneys at law is an equal opportunity employer and is committed to building a diverse and inclusive organization. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, age, or any other protected characteristic. Non‑Attorney Role Disclosure & Limitations of Duties This position is not an attorney role. The individual hired for this position is not licensed to practice law and may not provide legal advice or legal representation under any circumstances. The employee must strictly adhere to the following limitations and, when appropriate, escalate matters to a licensed attorney. - Non‑Attorney Staff MAY: - Provide administrative and clerical support. - Communicate factual case status updates as directed by an attorney. - Collect documents and information from clients. - Assist in drafting forms and documents under the attorney's supervision. - Relay attorney-approved information to clients. - Schedule appointments and manage case files. - Provide government filing instructions that are procedural in nature (e.g., where to mail documents, required supporting documents as directed by an attorney). - Non‑Attorney Staff MAY NOT: - Provide legal advice or legal opinions. - Interpret immigration laws, regulations, or policies for clients. - Advise a client on which immigration benefit, strategy, or form to pursue. - Advise whether a client qualifies for any immigration benefit. - Assess eligibility, admissibility, or risk. - Recommend legal strategies or outcomes. - Advise on the consequences of criminal history, prior immigration violations, or prior denials. - Sign legal filings on behalf of the firm unless specifically authorized for ministerial purposes. - Represent clients before USCIS, EOIR, DHS, DOL, or any court. - Communicate legal analysis to clients. - Negotiate with government agencies on legal matters. - Answer legal questions, even if the staff member believes they know the answer. - Translate or explain legal advice independently of an attorney. Mandatory Escalation to Attorney The employee must immediately escalate the matter to a licensed attorney if: - A client asks a legal question. - A client asks whether they “qualify” or “should apply.” - A client asks about risks, timelines with legal implications, or the likelihood of success. - A case involves criminal history, prior removal, unlawful presence, fraud/misrepresentation, prior denials, or complex facts. - A client requests interpretation of a Request for Evidence (RFE), Notice of Intent to Deny (NOID), or other government notice. - A client expresses confusion about previously given legal advice. - Any situation arises where the staff member is unsure whether the response would constitute legal advice. When in doubt, escalate to an attorney. Compliance Statement Unauthorized practice of law (UPL) is strictly prohibited. Violation of these limitations may result in disciplinary action, up to and including termination of employment. All non‑attorney staff are required to acknowledge in writing that they understand and agree to comply with these restrictions as a condition of employment.

Role Description As a Full-Time Contractor at Alonso & Alonso Attorneys at Law, you will be responsible for managing evidence and documentation, assembling client packages, and maintaining case information. - Evidence & Documentation Management: - Collect and manage evidence and supporting documents from clients. - Maintain clear and timely communication with clients regarding case status and documentation needs. - Review and send document checklists to ensure completeness and compliance. - Packet Assembly: - Assemble, organize, and prepare client packages in accordance with legal guidelines and internal protocols. - Case Management & Systems Use: - Update and maintain case information and progress in internal systems such as Litify and Google Drive. - Collaborate closely with other legal assistants, attorneys, and support teams to ensure case flow efficiency. Qualifications - Strong written and verbal communication skills in English. - Excellent organizational skills and attention to detail. - Ability to manage multiple requests and deadlines simultaneously. - Proficiency with Microsoft Office and Google Workspace. - Strong ability to organize and manage documents and digital files. - Ability to communicate professionally and clearly with clients to request documentation and provide updates. Requirements - Computer: Intel i5 (8th Gen+) or AMD Ryzen 5 (3000+), or Mac M1+. Min. 8 GB RAM, 256 GB SSD. - OS: Windows 11 or macOS. - Monitors: Two screens required. - Headset: USB wired or wireless. - Internet: Wired connection, at least 20 Mbps. Benefits - Salary Rate: $7 - Paid Time Off - Mental Health Days Key Performance Indicators - On-Time Packet Completion Rate: Percentage of packets assembled and submitted by internal deadlines. - Checklist Accuracy Rate: Percentage of document checklists completed without errors or missing items. - Error Rate in Final Packets: Number of rework requests due to errors found after submission. Work Environment - Full-Time Contractor - Remote work - Collaborative, mission-driven culture with a fast-paced startup dynamic. Application Process You may apply to our career page: https://alonsoandalonsolaw.wd503.myworkdayjobs.com/Alonso Physical Demands This position primarily involves sedentary work, requiring the ability to sit for extended periods while using a computer, phone, and other office equipment. Must handle typing and data entry tasks efficiently. Equal Opportunity Employment Statement Alonso & Alonso attorneys at law is an equal opportunity employer and is committed to building a diverse and inclusive organization. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, age, or any other protected characteristic.

Role Description At Alonso & Alonso, we provide personalized attention and services that are tailored to meet the specific needs of each of our clients. We achieve this through client education, consistent updates, thorough assessment of each case, and customized legal strategies based on each client's circumstances. Essential Responsibilities and Duties - Leadership & Oversight - Manage and monitor Evidence Team workflow to ensure all packet production targets are met (Regular: 20/week; Non-VAWA: 10/week per team member). - Review evidence packets for completeness and accuracy, providing constructive feedback to team members. - Ensure proper use of the Evidence Checklist in all case preparation. - Track and follow up on Litify tasks to maintain up-to-date case statuses. - Oversee reassembly of packets post-review to ensure all corrections are implemented. - Assign and manage special case assignments from SME or Upper Management. - Team Development & Support - Serve as the primary mentor and trainer for new Evidence Assistants, providing guidance on best practices, workflow, and case standards. - Facilitate knowledge sharing, including daily SME FAQ Chat updates and unique case scenario discussions. - Conduct 1:1 meetings with team members to review performance, address challenges, and set improvement goals. - Collaboration & Communication - Lead the Weekly Evidence Meeting and participate in the Monthly Family-Based Meeting. - Maintain regular communication with SME, attorneys, and other departments to ensure smooth case processing. - Promote a collaborative environment that supports accuracy, efficiency, and continuous improvement. - Casework & Quality Assurance - Contribute to packet assembly in alignment with team targets and deadlines. - Ensure compliance with firm standards, immigration law requirements, and client confidentiality. - Proactively identify errors, process gaps, or quality concerns and implement corrective measures. - Administrative Duties - Approve and manage PTO requests in line with firm policy, escalating emergency leave requests when necessary. - Ensure team members maintain organized inboxes with no unread client-related emails. - Keep the team informed of procedural changes, case requirements, and updated document lists for each case type. Qualifications - 2+ years of experience in immigration law, legal support, or related casework (evidence packet preparation preferred). - Demonstrated leadership, training, or supervisory experience. - Strong knowledge of immigration case types, including VAWA, family-based, and special cases. - Proficiency with Litify, BambooHR, and relevant legal document management systems. - Exceptional organizational skills, attention to detail, and ability to manage multiple priorities. - Excellent written and verbal communication skills in English and Spanish. Technical Requirements - Computer: Intel i5 (8th Gen+) or AMD Ryzen 5 (3000+), or Mac M1+. Min. 8 GB RAM, 256 GB SSD. - OS: Windows 11 or macOS. - Monitors: Two screens required. - Headset: USB wired or wireless. - Internet: Wired connection, at least 20 Mbps. Key Performance Indicators - Team members consistently meet weekly packet targets (Regular: 20/week; Non-VAWA: 10/week). - Packets are approved with minimal rework. - All packets and Litify tasks are completed on time. - No unread client-related emails in inboxes. - New hires meet quality and output standards within 60 days. - Full attendance at all required meetings. - Special assignments are completed promptly. Work Environment - Full-Time Contractor - Remote work - Collaborative, mission-driven culture with a fast-paced startup dynamic. Salary and Benefits - Salary Rate: $ per hour; 40 hours per week. - Benefits: - Paid Time Off - Mental Health Days - Office Holidays Application Process You may apply to our career page: https://alonsoandalonsolaw.wd503.myworkdayjobs.com/Alonso Physical Demands This position primarily involves sedentary work, requiring the ability to sit for extended periods while using a computer, phone, and other office equipment. Must handle typing and data entry tasks efficiently. Equal Opportunity Employment Statement Alonso & Alonso attorneys at law is an equal opportunity employer and is committed to building a diverse and inclusive organization. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, age, or any other protected characteristic.

Role Description As a Full-Time Contractor at Alonso & Alonso Attorneys at Law, you will be responsible for managing evidence and documentation, assembling client packages, and maintaining case information. - Evidence & Documentation Management: - Collect and manage evidence and supporting documents from clients. - Maintain clear and timely communication with clients regarding case status and documentation needs. - Review and send document checklists to ensure completeness and compliance. - Packet Assembly: - Assemble, organize, and prepare client packages in accordance with legal guidelines and internal protocols. - Case Management & Systems Use: - Update and maintain case information and progress in internal systems such as Litify and Google Drive. - Collaborate closely with other legal assistants, attorneys, and support teams to ensure case flow efficiency. Qualifications - Strong written and verbal communication skills in English. - Excellent organizational skills and attention to detail. - Ability to manage multiple requests and deadlines simultaneously. - Proficiency with Microsoft Office and Google Workspace. - Strong ability to organize and manage documents and digital files. - Ability to communicate professionally and clearly with clients to request documentation and provide updates. Requirements - Basic understanding of legal document structure (training will be provided). - Interest in immigration law or legal services. - Proficiency with Adobe Acrobat. - Background in back office operations, including data management, documentation handling, or process support. Technical Requirements - Computer: Intel i5 (8th Gen+) or AMD Ryzen 5 (3000+), or Mac M1+. Min. 8 GB RAM, 256 GB SSD. - OS: Windows 11 or macOS. - Monitors: Two screens required. - Headset: USB wired or wireless. - Internet: Wired connection, at least 20 Mbps. Key Performance Indicators - On-Time Packet Completion Rate: Percentage of packets assembled and submitted by internal deadlines. - Checklist Accuracy Rate: Percentage of document checklists completed without errors or missing items. - Error Rate in Final Packets: Number of rework requests due to errors found after submission. Work Environment - Full-Time Contractor. - Remote work. - Collaborative, mission-driven culture with a fast-paced startup dynamic. Salary and Benefits - Salary Rate: $7. - Benefits: - Paid Time Off. - Mental Health Days. Application Process You may apply to our career page: Apply Here Physical Demands This position primarily involves sedentary work, requiring the ability to sit for extended periods while using a computer, phone, and other office equipment. Must handle typing and data entry tasks efficiently. Equal Opportunity Employment Statement Alonso & Alonso attorneys at law is an equal opportunity employer and is committed to building a diverse and inclusive organization. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, age, or any other protected characteristic.

Role Description As a Full-Time Contractor at Alonso & Alonso Attorneys at Law, you will be responsible for leading and supporting the Client Engagement Specialists, ensuring a high-quality client experience, and driving conversion strategies. Essential Responsibilities and Duties - Team Leadership & Support: - Supervise, motivate, and mentor Client Engagement Specialists to achieve conversion goals, quality standards, and client satisfaction benchmarks. - Provide real-time coaching, feedback, and performance support to improve team effectiveness and consistency. - Conduct mandatory weekly one-on-one meetings with each team member to review performance, provide coaching, discuss development opportunities, and address operational challenges. - Deliver structured feedback using the COIN Method (Context, Observation, Impact, Next Steps) for clear, actionable communication. - Document coaching sessions, performance discussions, feedback, corrective actions, and development plans within Workday (WD). - Foster a positive, accountability-driven, and collaborative team culture. - Support employee engagement, development, and retention initiatives. - Intake Oversight & Client Experience: - Ensure intake specialists deliver professional, empathetic, and client-centered service during all interactions. - Monitor inbound eligibility screenings and outbound engagement efforts for accuracy and compliance. - Assist with escalated client situations and guide complex interactions. - Promote consistent follow-up practices to minimize lead drop-off and maximize conversion opportunities. - Document all client interactions, notes, dispositions, and pipeline updates within Litify and Salesforce. - Conversion Strategy Development: - Partner with Sales and Intake leadership to refine scripts, sales techniques, workflows, and engagement strategies. - Support initiatives to improve consultation bookings, conversion rates, and overall client experience. - Reinforce consultative sales techniques and empathy-driven communication practices across the team. - Analyze pipeline trends and CRM data within Litify and Salesforce for improvement opportunities. - Performance Monitoring & Reporting: - Track individual and team KPIs, including consultation bookings, conversion rates, quality scores, and response times. - Identify performance trends, coaching opportunities, and operational gaps. - Prepare reports and insights for data-driven decision-making and continuous improvement. - Maintain documentation of coaching sessions, corrective actions, and employee development progress within Workday (WD). - Monitor CRM utilization, data accuracy, and workflow compliance within Litify and Salesforce. - Training & Professional Development: - Assist with onboarding and ongoing training initiatives focused on client interviewing techniques, immigration service knowledge, and CRM documentation standards. - Conduct coaching sessions and side-by-side performance reviews to improve team capability. - Reinforce best practices for CRM management, pipeline tracking, and client communication documentation. - Process Optimization & Compliance: - Identify inefficiencies in intake workflows and recommend operational improvements. - Ensure compliance with intake SOPs, documentation standards, and quality assurance expectations. - Monitor data integrity and ensure accurate maintenance of client records within Litify and Salesforce. - Partner with leadership to support process improvement initiatives. - Cross-Departmental Collaboration: - Coordinate closely with Legal, Marketing, Operations, and Sales Consultation teams. - Participate in leadership meetings, calibration sessions, and operational planning discussions. - Support departmental projects, contests, and organizational initiatives as assigned. Qualifications - Minimum 2 years of experience in customer service, intake, sales, or client-facing roles. - Previous leadership, coaching, or supervisory experience preferred. - Strong understanding of sales funnels, conversion strategies, and consultative interviewing techniques. - Bilingual proficiency in English and Spanish (spoken and written) required. - Excellent verbal and written communication skills. - Strong analytical, organizational, and problem-solving abilities. - High emotional intelligence, empathy, and a client-centered mindset. - Ability to thrive in fast-paced, metric-driven environments. - Experience using CRM and case management platforms such as Litify and Salesforce preferred. - Familiarity with legal services and immigration processes strongly preferred. Requirements - Computer: Intel i5 (8th Gen+) or AMD Ryzen 5 (3000+), or Mac M1+ - Minimum 8 GB RAM, 256 GB SSD - OS: Windows 11 or macOS - Two monitors required - USB wired or wireless headset - Wired internet connection with a minimum 20 Mbps speed Key Performance Indicators (KPIs) - Maintain a minimum monthly team conversion rate of 25% from qualified leads to booked consultations. - Achieve a minimum of 350 booked consultations per week. - Maintain an average monthly team QA score of 85% or higher. - Complete and document 100% of weekly one-on-one coaching sessions. - Ensure team members complete at least 95% of assigned client follow-ups. - Maintain an average first-response time of less than 5 minutes for inbound leads. - Develop coaching action plans for underperforming employees. - Maintain 95% or higher accuracy in documentation and case notes. Benefits - Salary Rate: $12 per hour; 40 hours per week - Paid Time Off - Mental Health Days - Wellbeing Support Work Environment - Full-Time Contractor position - Fully remote work environment - Collaborative, mission-driven culture with a fast-paced operational dynamic - Performance-focused environment centered on growth, accountability, and client service excellence Equal Opportunity Employment Statement Alonso & Alonso attorneys at law is an equal opportunity employer and is committed to building a diverse and inclusive organization. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, age, or any other protected characteristic.

Role Description - Design and implement comprehensive sales strategies to increase consultations, conversion rates, and retain clients. - Build scalable systems, workflows, dashboards, and KPIs that support high-volume operations. - Develop the firm’s sales playbook, performance frameworks, and structured reporting cadences. - Align strategies with organizational goals, market demands, and firmwide operational needs. - Lead, direct, and coach sales supervisors and multi-team operations across the department. - Monitor performance metrics, identify gaps, and create action plans to drive continuous improvement. - Establish accountability systems and enforce high standards of execution across all teams. - Oversee CRM performance and data integrity using Litify and Salesforce. - Lead the development and daily utilization of UI Bakery dashboards for real-time operational oversight. - Use Power BI dashboards for executive reporting, forecasting, and strategic planning. - Translate data insights into improvements in funnel optimization, staffing, and conversion processes. - Partner with Sales Coaches and Training teams to ensure consistent, high-quality skill development. - Create structured coaching programs, certification processes, and performance development paths. - Ensure training reinforces organizational goals, sales standards, and process consistency. - Work closely with Marketing, Legal, IT, and Finance to ensure alignment across the client journey. - Support automation workflows involving ManyChat, WhatsApp, Hootsuite, and CRM-driven communication. - Collaborate on resource planning, operations scaling, and organizational development initiatives. - Stay current on best practices in sales leadership, analytics, training, and organizational scaling. - Identify operational bottlenecks and streamline processes to maximize efficiency and predictability. - Integrate new tools, methodologies, and improvements to support rapid growth. Qualifications - Bachelor’s degree in Business, Marketing, Law, or a related field. - 7+ years of progressive sales leadership experience in professional services, legal, healthcare, insurance, education, or similar industries. - Demonstrated ability to build or rebuild sales organizations, workflows, and KPI systems. - Proven success in increasing close rates by 15–20%+. - Experience managing high-volume operations (1,500–3,000 leads per month). - Proficiency with Litify, Salesforce, UI Bakery, and Power BI. - Strong leadership, communication, data analysis, and operational planning skills. - Ability to perform in fast-paced, evolving environments. - Bilingual: English and Spanish. Preferred Qualifications - Master’s degree (MBA or similar). - Experience working in or with law firms. Key Performance Indicators - Successful execution of scalable systems and workflow improvements. - Increased contact-to-consult and consult-to-retainer conversion rates. - Development and performance improvement of supervisors and coaching staff. - Accurate, real-time reporting through UI Bakery and Power BI. - Improved operational efficiency across intake and sales functions. Work Environment This is a fully remote role supporting a fast-paced, mission-driven operation with rapid growth and evolving needs. Occasional travel may be required for leadership meetings, training, or cross-team engagement. Salary and Benefits - Salary: $90,000 to $130,000 depending on Experience/Location + Bonuses/Commission - 401(k) - Dental insurance - Health insurance - Paid time off - Vision insurance - Mental health support - Continuing education allowance - Home office allowance Application Process You may apply to our career page: https://alonsoandalonsolaw.wd503.myworkdayjobs.com/Alonso Physical Demands The team member is regularly required to stand, walk, and use their hands to perform tasks. Some lifting of files (up to 10 pounds) may be necessary. Equal Opportunity Employment Statement Alonso & Alonso attorneys at law is an equal opportunity employer and is committed to building a diverse and inclusive organization. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, age, or any other protected characteristic.

Role Description We are seeking an experienced and highly organized Paralegal Team Lead (Removal) to oversee a team of paralegals handling removal defense cases. This role combines hands-on legal work with team leadership, ensuring high-quality case preparation, strict deadline compliance, and efficient workflow management. You will be responsible for driving performance, maintaining legal accuracy, and scaling team productivity in a fast-paced, high-volume immigration environment. Essential Responsibilities and Duties - Team Leadership & Oversight - Supervise, mentor, and support a team of removal paralegals - Review legal work (forms, declarations, filings) for accuracy and completeness before attorney review - Assign caseloads based on complexity, deadlines, and team capacity - Provide ongoing coaching, feedback, and performance management - Serve as an escalation point for complex cases and client issues - Case Management & Legal Execution - Oversee the preparation and filing of removal defense cases and court documents - Review and assist with: - Immigration forms and supporting documentation - Client declarations and cover letters - Motions, filings, and court submissions - Ensure all case materials are organized and prepared for hearings and attorney review - Monitor deadlines and ensure 100% on-time filing compliance - Research, Compliance & Quality Control - Oversee research on immigration policies, procedural updates, and case law - Ensure compliance with USCIS, EOIR, and court requirements - Review discovery responses, objections, and supporting evidence - Maintain high standards of confidentiality, accuracy, and documentation quality - Client & Stakeholder Coordination - Oversee client communication workflows and ensure timely responses - Support escalated client interactions and sensitive cases - Coordinate client meetings and case updates - Communicate with USCIS, deportation officers, and court personnel for follow-ups - Systems & Operational Management - Ensure consistent and accurate use of the case management system - Maintain complete and audit-ready digital case files - Track and report on team KPIs and productivity metrics - Identify workflow gaps and implement process improvements Qualifications - 5+ years of paralegal experience, with a strong focus on removal defense - 2+ years in a leadership or supervisory role - Bachelor’s degree preferred; equivalent experience considered - Strong analytical, problem-solving, and interviewing skills - High attention to detail and the ability to manage confidential information - Excellent written and verbal communication skills - Advanced proficiency in: - Legal and case management software - Microsoft Office Suite - Proven ability to manage high-volume caseloads and deadlines - Experience working in fast-paced, team-oriented environments Key Performance Indicators (KPIs) - Team Document Accuracy: ≥98% accuracy across all reviewed filings - On-Time Filing Rate: 100% compliance with court and USCIS deadlines - Case Prep Turnaround: ≤48 hours after receipt of complete documentation - Client Response Time: ≤24 business hours - Follow-Up Timeliness: ≤72 hours for USCIS and officer follow-ups - Case Management Compliance: 100% updated and complete digital files - Team Productivity: Consistent adherence to caseload and output targets - Error Reduction Rate: Continuous improvement in team quality metrics Work Environment - Full-Time Contractor - Remote - Fast-paced, high-performance legal environment - Collaborative, mission-driven culture focused on client outcomes Salary and Benefits - Salary Rate: $18.00 – $24.00 per hour (based on experience and leadership scope) - Hours: 40 hours per week - Benefits: - 401(k) - Dental insurance - Health insurance - Paid time off - Company Holidays - Vision insurance - Mental health support - Continuing education allowance - Home office allowance Application Process Apply through our careers page: https://alonsoandalonsolaw.wd503.myworkdayjobs.com/Alonso Physical Demands This role primarily involves sedentary work, requiring extended periods of sitting, typing, and computer work. Must be able to manage high-volume digital workflows efficiently. Equal Opportunity Employment Statement Alonso & Alonso attorneys at law is an equal opportunity employer and is committed to building a diverse and inclusive organization. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, age, or any other protected characteristic.

• Manage the COO's daily schedule, virtual meetings, and communications across U.S. and LATAM time zones. • Serve as the virtual liaison between the COO, firm leadership, and key stakeholders. • Draft, review, and organize correspondence, meeting agendas, and confidential briefings. • Track and follow up on critical action items to ensure accountability and timely completion. • Maintain strict confidentiality in all executive communications and business matters. • Draft professional communications on behalf of the COO for internal and external audiences. • Facilitate clear, timely, and consistent communication across executive, legal, and operations teams. • Organize and maintain secure digital filing systems for executive and operational documentation. • Manage expense reports, invoicing, and vendor communications as delegated by the COO. • Anticipate needs, identify gaps, and propose process improvements to optimize executive efficiency.