Customer Success Manager Remote Jobs in Wyoming (US)
This page tracks remote customer success manager openings that are location-eligible for Wyoming.
This page tracks remote customer success manager openings that are location-eligible for Wyoming.
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• Own quarterly referral targets for your accounts and take initiative to course-correct when metrics trend unfavorably • Design and execute growth strategies account by account: identify the barriers suppressing volume, implement solutions, and measure the referral impact of every play you run • Work directly with User Buyers and Detailed Buyers (branch managers, Directors of Nursing, patient care coordinators, and nursing coordinators) to make Float the preferred home infusion partner, optimize referral workflows, and drive utilization of the Float Pharmacy Portal • Develop Float Champions inside each account who advocate for Float internally and pull volume toward us • Onboard GTAs to drive fast time-to-value: first referrals within 30 days of launching a new geo • Analyze patterns across your portfolio to identify root causes affecting multiple branches, then turn winning plays into repeatable success motions applied across accounts • Measure and understand the health of each account in depth: staffing rate, active SP Operators, Portal referral share, patient churn, and partnership maturity progression • Maintain accurate and current account records in our CRM (HubSpot) so portfolio health, referral trends, and relationship history are always visible to you and to leadership • Build and maintain trusted relationships with specialty pharmacy User Buyers across your portfolio • Run the Partnership Experience Meeting (PEM) cadence: performance review, growth opportunities, product updates, and strategic alignment, with every PEM oriented toward expansion • Maintain comprehensive Partnership Profiles with clear goals, growth initiatives, health metrics, and relationship maps • Run the Partnership Kick-off Meetings cadence for all GTAs • Travel to meet pharmacy partners for in-person meetings, problem discovery, demos, user feedback sessions, and relationship-building activities • Captain cross-functional initiatives for your accounts, coordinating with Clinical Operations, Enterprise BD, Scheduling, Intake, Billing, and Technology so that issues affecting growth are resolved quickly and relationships stay strong • Serve as the voice of the partner in product roadmap discussions, channeling pharmacy problems, insights, and usage patterns in order to increase adoption and utilization • Own and evolve our Partner Success playbooks alongside leadership, turning learnings into repeatable growth levers and engagement tactics that drive partner engagement and referral growth • Partner with leadership to translate Partner Success Lodestars (the capabilities that makes our “How to win” possible) into portfolio-level strategies and quarterly plans, including account tiering logic, target-setting methodology, and account prioritization • Keep partnership notes, account records, and deals current in HubSpot so portfolio health is always visible across teams and is both human- and agent-readable
Hopes Global Getaways is a remote travel planning company powered by a full-service travel agency that specializes in destination weddings, honeymoons, cruises, family vacations, and luxury getaways. We partner with top global travel brands to design seamless, memorable travel experiences for clients worldwide. Our mission is to help travelers plan unforgettable vacations while offering flexible, remote opportunities for individuals who are passionate about travel and customer service.
Role Description We are looking for enthusiastic and relationship-focused individuals to join our remote team as Customer Engagement Specialists. In this role, you'll play an important part in creating meaningful interactions with clients, providing ongoing support, and helping maintain a positive and engaging customer experience. This opportunity is ideal for individuals who enjoy communication, relationship-building, and working in a people-focused remote environment. - Interact with clients to provide information, assistance, and ongoing support - Build positive relationships by delivering responsive and professional communication - Assist clients with questions, requests, and general service-related needs - Keep clients informed by sharing updates, important information, and next steps - Monitor active client interactions and ensure follow-up tasks are completed - Maintain accurate records of communications and client activity - Utilize company systems and resources to support client engagement efforts - Collaborate with colleagues to improve customer satisfaction and overall service quality - Participate in training programs and team development initiatives Qualifications - Strong interpersonal and communication skills - Ability to build rapport and maintain positive client relationships - Excellent organizational and time-management abilities - Comfortable working with online tools and digital communication platforms - Strong attention to detail and ability to manage multiple responsibilities - Self-motivated with the ability to work independently - Reliable internet connection and basic computer proficiency - Must be at least 18 years of age - Must be legally authorized to work and reside in the United States, United Kingdom, Mexico, Australia, or Spain or other approved countries Benefits - Fully remote work arrangement - Flexible scheduling opportunities - Comprehensive onboarding and training resources - Ongoing mentorship and coaching - Opportunities for professional advancement - Performance-based rewards and recognition - Access to travel-related discounts and exclusive benefits - Supportive team environment focused on collaboration and success
Empowering franchises with top-tier remote talent to scale smarter, faster, and more efficiently. #RemoteHiring
Role Description This job is open to candidates working remotely from anywhere. You must be available during core U.S. business hours, especially mornings and early afternoons when client, field, and operations communication is most active. Exact schedule will be discussed during the interview process. Compensation: 1250 USD/month first 90 days, 1500 USD/month after that. Bonus to be established after 90 day onboarding, bonus range of 8000 USD every 12 months. We are hiring a Client Success / Customer Experience Lead who can help us build a client experience that is way better than what most local service businesses deliver. This is a leadership-level communication, execution, and follow-up seat. Your mission is to help us deliver world-class communication and client experience in a business where things move fast, weather changes plans, crews are in the field, clients have urgent needs, and details can easily get lost. Qualifications - 5+ years of customer service, client success, account management, operations coordination, executive assistant, or client-facing admin experience - 3+ years working directly with U.S.-based clients or U.S.-based companies - 2+ years working remotely in a role that required independent ownership and follow-up - Fluent written and spoken English at a professional, client-facing level - Fluent or highly advanced Spanish communication skills - Proven experience managing 50+ client/customer interactions, tickets, tasks, or follow-up items per week - Proven experience tracking issues through a CRM, help desk, project management tool, spreadsheet, or similar system - Ability to write clear client-facing updates with strong grammar, structure, and tone - Comfortable recording video updates with yourself on camera - Comfortable joining virtual client meetings - Comfortable making phone calls or voice calls when needed - Strong organization skills with a real personal system for tracking work - Strong ability to identify problems, recommend solutions, and follow through - Must be available during core U.S. business hours Requirements - Client Communication - Issue Ownership and 72-Hour Follow-Through - Problem Identification and Solutions - Execution Tracking - Video Updates and Client Meetings - Bilingual Team Communication Benefits - Remote work flexibility - Competitive compensation with potential bonuses Company Description We are a growing commercial landscaping company serving property managers, HOAs, multifamily communities, retail centers, office parks, business owners, and other commercial clients. - We mow grass, clean beds, trim shrubs, fix irrigation, handle seasonal color, and keep properties looking sharp. - Our clients are busy and do not want to babysit their landscaping company. - We focus on building trust through clear communication and follow-through.
Argyle lets consumers connect their payroll records to your app, so you can automate more and spend less.
• You will be the primary point of contact for our most strategic customers and will work with them through all process stages, including integration, scaling, product expansion, and account management. • You will be responsible for analyzing customer data and working directly with our product team to enhance future value. • You will also be tasked with building the materials and processes to enable a repeatable customer success model. • Own the customer lifecycle by onboarding new clients, driving adoption, tracking renewals, and working closely with the sales team on upsells and cross-sells. • Manage and nurture multiple customer relationships, including proactively and confidently engaging with key contacts to convey the value of our product. • Monitor KPIs and customer health to reduce churn risk, promote retention, and improve the overall customer experience. • Troubleshoot and provide insights on how to use the various features of our API while working closely with the support team as a point of escalation for complex issues. • Operate within and continuously improve established systems and processes to deliver a consistent and scalable customer success experience.
The first Collaborative Accounts Receivable Network. Accomplish more, get paid faster, and deliver better experiences.
• Own the success of our Commercial Real Estate customers, developing scalable playbooks and touchpoints to drive engagement and retention • Serve as a trusted advisor to customers, helping them achieve their goals and maximize ROI • Monitor customer health scores and usage data to proactively identify at-risk accounts and opportunities for growth • Design and execute scalable programs (webinars, email campaigns, in-app guidance) that deliver value at scale • Collaborate cross-functionally with Sales, Product, and Support to champion the voice of the customer • Track and manage renewals, escalations, and at-risk accounts in coordination with internal stakeholders • Maintain accurate account records and activity logs within SFDC and HubSpot
Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
Role Description Staples eMarketplace First Call Resolution Specialists are responsible for interacting with our customers in response to electronic inquiries stemming from our eMarketplace platforms (Amazon, eBay, Walmart, etc). - Complete returns, research, website assistance, and problem resolution in a single contact. - Act as liaisons between multiple departments to obtain accurate and complete problem resolution on the very first contact with our company. - Answer customer inquiries to learn about and address their needs, complaints, or other issues with products or services. - Focus on first contact resolution by responding efficiently and accurately to customers, explaining possible solutions, and ensuring that they feel supported and valued. - Utilize software, databases, scripts, and tools appropriately. - Understand and strive to meet or exceed customer service metrics while providing excellent consistent customer service. - Make sales or recommendations for products or services that may better suit client needs. - Take part in training and other learning opportunities to expand knowledge of company and position. - Adhere to all company policies and procedures. - All other duties as assigned. Qualifications - High School Diploma or equivalent required. - 1+ years in a customer service environment required. - Holiday rotation is required. Requirements - Able to work efficiently under pressure. - Able to work well with others. - Able to meet deadlines. - Stress management skills. - A quick-thinking ability. - Problem-solving skills. - Competency in MS Excel, MS Outlook, internet, and strong typing skills. - Stellar written communication skills. - Strong problem solving & critical thinking skills. - Capability to manage, organize, and complete tasks that require follow-up. - Ability to multi-task and thrive in a lively environment. Benefits - Inclusive culture with associate-led Business Resource Groups. - Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays). - Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more.
Role Description We're hiring a Customer Success Manager to join us in ensuring our enterprise clients achieve transformational outcomes with our AI-driven platform. You'll work at the intersection of technology, consulting, and business transformation to drive customer adoption, retention, and growth. This role encompasses: - Strategic account management - Technical enablement - Building lasting partnerships with Fortune 500 companies and global consultancies You will report into our Head of Product and CX and work closely with all of our founders. This role will initially be very hands-on, working directly with our beta cohort of customers as the founding dedicated customer success team member. What You'll Do - Own the full customer journey from initial sale through onboarding, implementation, support, expansion, and renewal to ensure rapid-response support and high CSAT - Drive product adoption and help customers achieve measurable business outcomes - Lead strategic business reviews and co-develop success plans with enterprise stakeholders - Build and maintain trusted relationships with executive sponsors and key stakeholders - Provide technical enablement and best practices training to customer teams - Identify and collaborate on expansion opportunities to grow strategic accounts - Gather and synthesize customer feedback to influence product direction - Monitor customer health metrics and proactively address risks and opportunities - Design and lead implementation processes and customer meetings, creating tools, artifacts, and scalable success playbooks from scratch - Support the design of self-service, automated, and agent-led onboarding experiences for small businesses, and lead thoughtful, change-oriented success programs for enterprise customers - Serve as the founding member of the Customer Success team, working hands-on with our beta cohort to refine our customer experience while building strong, trusted relationships - Report to the Head of Product & CX and collaborate closely with the founding team to shape the role, strategy, and impact of Customer Success - Collaborate with leadership to design, construct, and continuously improve the onboarding experience and broader customer success strategy Qualifications - 4+ years of experience in ERP implementation consulting, with a strong focus on NetSuite - 3+ years of customer success or account management experience with enterprise software - Proven track record of managing complex B2B relationships and driving customer outcomes - Strong understanding of enterprise transformation, consulting, or change management - Ability to navigate technical discussions and translate between business and technical teams - Experience with SaaS metrics (NRR, churn, adoption, health scores) - Excellent presentation and communication skills, especially with executive audiences - Data-driven mindset with the ability to identify trends and surface actionable insights - Proven ability to manage multiple high-value accounts simultaneously - Professional proficiency in English, both written and verbal - Self-starter who's comfortable building processes from the ground up in a fast-paced startup environment Bonus Points - Experience with AI/ML platforms or implementing cutting-edge enterprise technologies - Background in management consulting or digital transformation - Formal technical training or hands-on experience with technical tools/platforms - Experience establishing or scaling a customer success function in a startup or growth-stage company Benefits - Join a high-caliber team defining customer success for next-generation AI platforms - Work directly with Fortune 500 companies transforming their operations - Shape our customer experience standards from the early stages - Be part of a fast-paced, supportive, and customer-obsessed environment - Competitive compensation, equity upside, and career growth opportunities
Amedisys is an equal opportunity employer. All qualified employees and applicants will receive consideration for employment without regard to race, color, religion, sex, age, pregnancy, marital status, national origin, citizenship status, disability, military status, sexual orientation, genetic predisposition or carrier status or any other legally protected characteristic.
Role Description Make a difference every day as an Amedisys electronic referral specialist. Join Amedisys—one of the largest and most trusted home health and hospice companies in the U.S.—where flexibility, purpose, and growth come together to help patients heal where they feel most comfortable, at home. Responsibilities - Serves as the first line of customer service for external and internal customers. - Professionally responds through electronic referral platforms within the specified time requirements. - Meets assigned key performance indicators (KPIs). - Receives and documents patient referrals to home health services through electronic referral systems, ensuring compliance with applicable coverage criteria. - Coordinates with care centers on ability to staff electronic referrals. - Provides the appropriate information from the e-referral system to the intake coordinator to ensure complete referral information. - Communicates pertinent patient information to the care center team. - Communicates and follows up with Business Development regarding pending admissions or as directed by director of operations. - Performs other duties as assigned. Qualifications - High School diploma or GED equivalent. - Experience working in an environment where timeliness and quality of response were measured and impacted business results. - Home health or hospice experience preferred. - Experience in customer facing sales preferred. Benefits - Choice of PPO or HSA medical plans with free telehealth. - Paid time off. - Up to $1,000 in free healthcare services with Amedisys HSA plan. - Up to $500 in wellness rewards for activities—use for spa, gym, sports, hobbies, pets, and more. - Mental health support with up to five free counseling sessions through the Employee Assistance program. - 401(k) with a company match. - Family support with infertility treatment coverage, adoption reimbursement, paid parental and family caregiver leave. - Fleet vehicle program (restrictions apply) and mileage reimbursement. - And more. Company Description
• Reach out to inbound nonprofit leads to understand their needs and offer guidance & support • Conduct deep discovery calls to uncover challenges and opportunities. • Communicate through multiple channels – including phone, email, and video – with warmth and clarity. • Become a product expert and confidently explain technology features and value to nonprofits. • Maintain accurate data and activity tracking in HubSpot and our broader tech stack. • Share insights that help refine our process and strengthen the customer experience. • Deliver every interaction with empathy, professionalism, and the level of service you’d want to receive.
Role Description The Client Success Manager (CSM) owns the ongoing client relationship for mid-market accounts following handoff from the Onboarding Strategist, partnering with clients to deepen adoption, drive measurable value, and ensure Agility’s solutions remain embedded in their day-to-day communications workflows. Acting as a proactive strategic partner, the CSM monitors usage and engagement, delivers targeted enablement, and surfaces insights that help clients get more out of the platform over time. The CSM plays a critical supporting role in retention and growth by maintaining strong client relationships, providing usage data and insights, and advocating for the client internally. Working closely with Onboarding, Support, Account Management, Product, and Engineering, this role combines proactive client engagement, strategic consultation, and cross-functional coordination to deliver an exceptional mid-market client experience. What you’ll do: - Take ownership of accounts post-onboarding, ensuring a smooth transition from the Onboarding Strategist and a confident, well-prepared client at handoff. - Drive ongoing adoption and value realization, monitoring usage, identifying gaps, and proactively engaging clients to deepen their use of the platform. - Deliver tailored enablement sessions, refresher training, new feature walkthroughs, and use-case workshops, to keep clients current and maximize long-term platform value. - Conduct regular business reviews and check-ins, providing data-driven insights, best-practice guidance, and recommendations aligned to each client’s PR objectives. - Proactively identify risks and opportunities, flagging churn signals early and surfacing expansion potential to Account Managers. - Partner with Account Managers to support renewals and upsells through strong client advocacy, relationship stewardship, and shared account intelligence. - Coordinate with the Support team on reactive issues to ensure visibility, continuity of client experience, and timely resolution of escalations. - Collaborate cross-functionally with Product, Engineering, Onboarding, and Support to resolve issues and improve service delivery. - Act as the voice of the client internally, providing structured feedback and insights to inform product, onboarding, and service enhancements. Decision-making authority (ownership vs. escalation) Owns: - Day-to-day client relationship management and proactive engagement strategy across the assigned book of business. - Ongoing adoption, enablement, and success planning following handoff from the Onboarding Strategist. - Coordination of internal resources to address client needs and ensure a connected experience across Onboarding, Support, and Account Management. Escalates: - Systemic client issues, product bugs, or risks to renewal to the Director, Customer Experience or the relevant Account Manager. - Cross-departmental challenges requiring executive or product-level intervention. - Reactive technical issues to the Support team for resolution. Qualifications - Post-secondary diploma or degree in Business, Communications, Marketing, or a related field. - 3–5 years of experience in customer success, account management, or client services, ideally within SaaS, PR, or media intelligence. - Proven experience managing a portfolio of mid-market clients through adoption and ongoing engagement. - Strong understanding of PR workflows, media monitoring, and measurement tools. - Exceptional communication and presentation skills; comfortable engaging with both day-to-day users and senior client stakeholders. - Analytical and problem-solving mindset, with the ability to turn usage data into actionable recommendations. - Proficiency with CRM systems (Salesforce preferred) and customer success tools (e.g., Gainsight, ChurnZero) is an asset. - Highly organized, detail-oriented, and comfortable managing multiple client priorities in a fast-paced, global environment. Growth path: - Client Success Managers may progress to Senior Client Success Manager, Client Success Relationship Manager (Enterprise), or Client Success Team Lead roles by: - Consistently achieving client satisfaction, adoption, and retention targets across their book of business. - Demonstrating strategic thinking and ownership of client outcomes at scale. - Leading cross-functional initiatives that improve client experience or operational efficiency. - Mentoring peers and contributing to process and best-practice development. Benefits - Fully remote work environment - Collaborative culture – and key tools enabling it - Competitive compensation package - Private Health Plan - Pension Plan - Group Income Protection - Life Assurance - Employee Assistance Program (EAP) - Career Development & Progression opportunities - Paid Holiday and Sick days - Flex Fridays in Summer, Week off between Christmas and New Years' - No Internal Meetings Fridays AI Usage We use technology to make hiring smarter, faster, and more personal, never less human. Artificial intelligence (AI) tools help us manage applications efficiently and highlight qualifications that align with each role, allowing our recruiters to focus more on meaningful conversations with candidates. AI does not make hiring decisions at Agility. Every decision is made by people, our hiring managers and recruitment professionals, who are trained to apply sound judgment and equitable practices at every stage. We believe technology exists to amplify human insight, not replace it. That belief shapes how we build relationships, tell stories, and grow our teams. At Agility, we strive every day to build a more inclusive work environment and introduce tools that enable it. We strongly encourage applications from all people regardless of race, religion, gender, age, disability status or sexual orientation. Even if you find yourself not checking all the boxes of our listed requirements but you are excited about this opportunity, we'd love to hear from you anyway. Our Talent Acquisition team will review your application for this role, and other potential role matches open now or in the future. If, at any stage of the application process, you require accommodation owing to disability or a medical need, please let us know at careers@agilitypr.com for us to make appropriate arrangements. Thank you for your time in reviewing this opportunity, and we hope to hear from you should you find this the right fit!
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