Role Description This job is open to candidates working remotely from anywhere. You must be available during core U.S. business hours, especially mornings and early afternoons when client, field, and operations communication is most active. Exact schedule will be discussed during the interview process. Compensation: 1250 USD/month first 90 days, 1500 USD/month after that. Bonus to be established after 90 day onboarding, bonus range of 8000 USD every 12 months. We are hiring a Client Success / Customer Experience Lead who can help us build a client experience that is way better than what most local service businesses deliver. This is a leadership-level communication, execution, and follow-up seat. Your mission is to help us deliver world-class communication and client experience in a business where things move fast, weather changes plans, crews are in the field, clients have urgent needs, and details can easily get lost. Qualifications - 5+ years of customer service, client success, account management, operations coordination, executive assistant, or client-facing admin experience - 3+ years working directly with U.S.-based clients or U.S.-based companies - 2+ years working remotely in a role that required independent ownership and follow-up - Fluent written and spoken English at a professional, client-facing level - Fluent or highly advanced Spanish communication skills - Proven experience managing 50+ client/customer interactions, tickets, tasks, or follow-up items per week - Proven experience tracking issues through a CRM, help desk, project management tool, spreadsheet, or similar system - Ability to write clear client-facing updates with strong grammar, structure, and tone - Comfortable recording video updates with yourself on camera - Comfortable joining virtual client meetings - Comfortable making phone calls or voice calls when needed - Strong organization skills with a real personal system for tracking work - Strong ability to identify problems, recommend solutions, and follow through - Must be available during core U.S. business hours Requirements - Client Communication - Issue Ownership and 72-Hour Follow-Through - Problem Identification and Solutions - Execution Tracking - Video Updates and Client Meetings - Bilingual Team Communication Benefits - Remote work flexibility - Competitive compensation with potential bonuses Company Description We are a growing commercial landscaping company serving property managers, HOAs, multifamily communities, retail centers, office parks, business owners, and other commercial clients. - We mow grass, clean beds, trim shrubs, fix irrigation, handle seasonal color, and keep properties looking sharp. - Our clients are busy and do not want to babysit their landscaping company. - We focus on building trust through clear communication and follow-through.

• Trabajar en multiclientes, realizando la optimización, desarrolllo y mantenimiento de la herramienta CRM Dynamics

• Du übernimmst die ganzheitliche End-to-End-Verantwortung für die Player Journey nach der Akquisition • Du konzipierst und steuerst datengetriebene Multi-Channel-Kampagnen über Push, E-Mail und In-App-Messaging • Du baust das fundamentale Lifecycle-Programm von Grund auf auf • Du optimierst tägliche Lifecycle-Kampagnen über Push-Benachrichtigungen, E-Mail und In-App-Messaging in CleverTap • Du entwickelst verhaltens- und lifecycle-basierte Segmentierungs- und Targeting-Logiken zur Sicherstellung der optimalen Botschaft zum richtigen Zeitpunkt • Du analysierst Retention-Kurven, Kohorten, Engagement, Churn sowie des LTVs und baust passende Dashboards in Zusammenarbeit mit dem Data-Team • Du arbeitest eng und interdisziplinär mit Teams aus Marketing, User Acquisition, Social Media, Data und Product zusammen • Du stellst sicher, dass alle relevanten Compliance-Anforderungen erfüllt sind.

• Lead onboarding for new healthcare practices from implementation through successful adoption • Deliver training sessions and guide users on how to get the most value from Marea • Set expectations, answer questions, and ensure customers feel confident using the platform • Monitor customer engagement and proactively support practices that may need additional assistance • Serve as the primary point of contact for customer questions, issues, and requests • Build trusted relationships with practice owners, managers, and staff • Troubleshoot issues and coordinate with internal teams to ensure timely resolution • Maintain clear documentation of customer interactions, feedback, and support activities • Create scalable onboarding and support resources, including guides, templates, and workflows • Identify customer trends, challenges, and opportunities for improvement • Share customer feedback and product insights with internal teams • Help improve customer retention, satisfaction, and long-term adoption of the platform