ScaleSource

• You will communicate with commercial clients through email, phone, text, client portals, CRM systems, video updates, and virtual meetings. • You will be responsible for responding to client messages quickly and professionally. • Sending clear updates before clients have to chase us. • Communicating delays, weather issues, scheduling changes, property concerns, and service updates. • Keeping communication honest, calm, warm, and professional. • When a client reports an issue, you own the communication loop until the item is completed. • You will help make sure the company has a clean system for tracking client requests, property issues, service updates, and internal follow-up.

• Communicate with commercial clients through email, phone, text, client portals, CRM systems, video updates, and virtual meetings. • Capture and clarify client issues, assigning and tracking until completion. • Identify patterns and problems, proposing solutions proactively. • Track client requests, property issues, and service updates for organized execution. • Record video updates and attend client meetings for clearer communication. • Facilitate bilingual communication between English-speaking clients and Spanish-speaking team members.

• You will communicate with commercial clients through email, phone, text, client portals, CRM systems, video updates, and virtual meetings. • Responding to client messages quickly and professionally • Sending clear updates before clients have to chase us • Explaining what happened, what we are doing, who is responsible, and when the next update will happen • Communicating delays, weather issues, scheduling changes, property concerns, and service updates • Making clients feel heard without overpromising nonsense we cannot deliver • Keeping communication honest, calm, warm, and professional • Making us feel like the most organized landscaping company they have ever worked with • You own the communication loop until the item is completed • Capturing the issue clearly • Asking good questions when the request is vague • Confirming property, location, priority, photos, timing, and client expectation • Assigning or escalating the issue to the correct internal person • Tracking the status until completion • Following up with operations or field leadership • Updating the client proactively • Confirming completion with notes, photos, or internal confirmation when possible • Closing the loop so everyone knows the issue was handled • You should be able to identify patterns and problems before they become bigger problems. • You will help make sure the company has a clean system for tracking client requests, property issues, service updates, and internal follow-up. • Creating and updating tasks • Keeping CRM/client records clean • Tracking open issues by client/property • Maintaining follow-up dates and deadlines • Confirming completion instead of assuming completion • Helping leadership see what is open, stuck, urgent, or recurring • Preparing simple weekly reports on client issues, aging items, completed items, and recurring concerns • Making sure communication does not live only in someone’s memory, text thread, or random notebook. • You must be comfortable on video. • Recording short Loom-style client updates • Showing your face on camera while explaining an update • Joining virtual meetings with clients.

Role Description This job is open to candidates working remotely from anywhere. You must be available during core U.S. business hours, especially when coordinating with onsite sales, estimators, property managers, and field leadership. Exact schedule will be discussed during the interview process. Compensation: 1250 USD/month base compensation. This role also includes performance compensation designed to allow strong performers to earn an additional 2000+ USD/month. This is a remote role through ScaleSource, but it is not a passive admin role. This is a hunter seat. We need someone who can: - Generate leads - Research prospects - Identify decision makers - Coordinate quote execution - Follow up consistently - Create a repeatable commercial sales machine Qualifications - 7+ years of total professional experience - 5+ years of B2B sales, business development, outbound prospecting, lead generation, appointment setting, sales development, or account development experience - 3+ years selling to, researching, or supporting U.S.-based businesses or clients - 3+ years of experience in commercial landscaping, property management, facility services, construction, field services, janitorial, pest control, security, or exterior services - 2+ years in a role with weekly outbound activity targets - Proven experience managing 100+ outbound sales touches per week - Proven experience building prospect lists of 500+ contacts or companies - Strong written and spoken English at a professional business level - Able to work during core U.S. business hours Requirements - Comfortable making calls, sending cold emails, using LinkedIn, and following up repeatedly - Able to manage high-volume prospecting without needing to be babysat - Strong enough commercially to understand property types, decision makers, contracts, bid cycles, and proposal follow-up Benefits - Base compensation is 1250 USD/month - Performance compensation designed to allow strong performers to earn an additional 2000+ USD/month - 50 USD bonus for each true qualified quote opportunity generated - 1% commission on collected revenue for projects, contracts, or sales opportunities where you were meaningfully involved First 90-Day Expectations - By the end of the first 30 days, you should have: - Learned our services, ideal customer profile, property types, market, and sales process - Built or cleaned the starting CRM pipeline - Identified at least 300 qualified commercial prospects - Identified at least 125 decision makers - Produced a weekly pipeline report that leadership can actually use - By the end of the first 60 days, you should have: - Added at least 600 qualified prospects to the pipeline - Identified at least 250 decision makers - Coordinated at least 20 cold quote targets - By the end of the first 90 days, you should have: - Added at least 900 qualified prospects to the pipeline - Identified at least 400 decision makers - Helped generate at least 40 quote opportunities Our Core Values and Mindset - Have Fun - Try New Shit Fast - Best in the World - Do the Damn Work - Hold Accountability Tools You May Use - Google Workspace - CRM systems (HubSpot, Pipedrive, Monday.com, etc.) - LinkedIn - Google Maps - Email sequencing tools Who This Role Is Perfect For - Likes the hunt - Enjoys finding decision makers - Is not scared of follow-up - Understands B2B service sales - Wants to be paid for real results Who This Role Is NOT For - Wants inbound leads handed to them - Hates cold outreach - Gives up after one email - Cannot keep a CRM clean - Wants a safe admin role with a sales title How to apply We know your CV might not be up to date. Send what you have. You'll be asked a few questions. Specific, numbers-based answers are expected. A short video submission might be required at the right stage of the process. Everyone gets a response within 24 business hours.

• Manage inbox, calendar, meeting prep, follow-up, and CRM updates • Support webinar, launch, and client onboarding admin • Track action items and coordinate contractors • Maintain client records, notes, and deliverable handoffs • Deliver reliable right-hand execution, not task-rabbit work

Role Description This is the most trust-heavy role in the stack — built for founder-led expert businesses like coaches, EOS Implementers, consultants, and agency owners. Voice, brand fit, and executive maturity matter more than raw task volume, and the win is buying back founder time and attention. What You'll Actually Do - Manage inbox, calendar, meeting prep, follow-up, and CRM updates - Support webinar, launch, and client onboarding admin - Track action items and coordinate contractors - Maintain client records, notes, and deliverable handoffs - Deliver reliable right-hand execution, not task-rabbit work Qualifications - 3+ years supporting a founder, coach, consultant, or agency owner - Managed inbox triage for 20+ meetings/week for at least one executive - 3+ of these tools for 12+ months: Google Workspace, Zoom, Calendly, Slack, ClickUp/Asana, HubSpot, GoHighLevel, Kajabi - Launched webinars/events per month OR 30+ client follow-up tasks/week - 12+ month tenure with same founder/client, or 2+ founder references available - Excellent in both verbal and written communication skills - Willing to undergo necessary training assessment as part of the recruitment process - Professional home office setup and reliable internet Benefits - Better Role Matching: You’re placed in roles where you can actually perform and grow, not just fill a seat - Real Upside: Strong performers unlock raises, long-term stability, and future opportunities - Work With U.S. Operators: Direct exposure to franchise owners and operators focused on growth and execution - Real Ownership: Your work directly impacts operations. Less bureaucracy, more responsibility from day one - Multi-Location Exposure: Work across multiple franchise locations and learn how scalable operations actually run

• Own inbound/outbound coverage across phone, email, SMS, and chat — no channel left hanging • Manage appointments end-to-end: scheduling, confirmations, reschedules, reminders, light service recovery • Keep CRM/help desk notes, tags, statuses, and follow-up tasks clean and current • Handle routine franchise admin so managers stay locked on operations • Run escalations (billing, complaints, franchisee issues) per a clear SOP set at onboarding

Role Description Operators are bleeding revenue from missed calls, CRM chaos, and admin pulling managers off the floor — this role fixes that cleanly. You own the entire customer communication lifecycle so location managers stay focused on growth, not inbox triage. What You'll Actually Do - Own inbound/outbound coverage across phone, email, SMS, and chat — no channel left hanging - Manage appointments end-to-end: scheduling, confirmations, reschedules, reminders, light service recovery - Keep CRM/help desk notes, tags, statuses, and follow-up tasks clean and current - Handle routine franchise admin so managers stay locked on operations - Run escalations (billing, complaints, franchisee issues) per a clear SOP set at onboarding Qualifications - 3+ years in customer-facing or admin support roles - Handled 60+ customer interactions/day for 6+ consecutive months - 2+ years on Zendesk, HubSpot, Salesforce, ServiceTitan, or similar CRM - Willing to undergo necessary training assessment as part of the recruitment process Requirements - Professional home office setup and reliable internet Benefits - Better Role Matching: You’re placed in roles where you can actually perform and grow, not just fill a seat - Real Upside: Strong performers unlock raises, long-term stability, and future opportunities - Work With U.S. Operators: Direct exposure to franchise owners and operators focused on growth and execution - Real Ownership: Your work directly impacts operations. Less bureaucracy, more responsibility from day one - Multi-Location Exposure: Work across multiple franchise locations and learn how scalable operations actually run

• Own speed-to-lead and outbound follow-up for every inbound lead and estimate request • Build estimate packets, proposals, job notes, and pipeline updates • Lock in appointments, site visits, estimate reminders, and proposal send-outs • Wake up dormant leads and chase unsigned proposals • Keep CRM/job-management systems tight and current

Role Description Contractors buy lead flow, then lose it to slow follow-up and pipeline chaos. This role owns speed-to-lead, estimate support, and CRM discipline so no revenue opportunity slips through. What You'll Actually Do - Own speed-to-lead and outbound follow-up for every inbound lead and estimate request - Build estimate packets, proposals, job notes, and pipeline updates - Lock in appointments, site visits, estimate reminders, and proposal send-outs - Wake up dormant leads and chase unsigned proposals - Keep CRM/job-management systems tight and current Qualifications - 2+ years in inside sales, service coordination, dispatch, estimating support, or contractor office support - 50+ lead follow-ups/week or 20+ proposals/quotes per month volume experience - 2+ years with ServiceTitan, Jobber, Housecall Pro, Buildertrend, HubSpot, or similar - Supported $100k+/month in pipeline activity tied to quoting/bidding - English language fluency in both verbal and written communication skills - Willing to undergo Training Assessment as part of the Recruitment Process Benefits - Better Role Matching: You’re placed in roles where you can actually perform and grow, not just fill a seat - Real Upside: Strong performers unlock raises, long-term stability, and future opportunities - Work With U.S. Operators: Direct exposure to Business owners and operators focused on growth and execution - Real Ownership: Your work directly impacts operations. Less bureaucracy, more responsibility from day one - Multi-Location Exposure: Work across multiple locations and learn how scalable operations actually run