Agility PR Solutions

Role Description Reporting to the Director, Data Analytics & Media Intelligence, the Media Analyst plays a significant role in preparing media coverage analysis reports for clients, including: - Understanding client needs - Designing reporting approaches - Coordinating execution - Reviewing work - Delivering polished final products This role combines analytical skill, editorial judgment, project ownership, and client-facing communication. The successful candidate will be able to: - Understand assigned client accounts - Ask thoughtful questions - Respond professionally to feedback or concerns - Help translate media coverage data into clear, useful insights Technical skills can be developed through training, but strong communication, ownership, judgment, curiosity, and composure under pressure are essential. Qualifications - Excellent written and verbal communication skills - Professional maturity and sound judgment in client-facing situations - Strong analytical, critical thinking, and problem-solving skills - Strong writing and editing skills - Strong organizational and time management skills - Experience in media analysis, data analysis, market research, digital marketing, journalism, public relations, communications, media monitoring, or a related field is an asset - Proficiency in Excel and PowerPoint - Basic understanding of statistics, data quality, and data visualization principles Requirements - Develop expertise in Agility’s platforms and related tools - Analyze media coverage using quantitative and qualitative methods - Create executive-ready reports - Develop a strong working understanding of assigned client accounts - Communicate with clients through appropriate channels - Manage a portfolio of recurring and ad hoc client reports - Coordinate the full report lifecycle - Collaborate constructively with internal stakeholders - Support training, documentation, and process improvement efforts Benefits - Fully remote work environment - Collaborative culture - Competitive compensation package - Private Health Plan - Pension Plan - Group Income Protection - Life Assurance - Employee Assistance Program (EAP) - Career Development & Progression opportunities - Paid Holiday and Sick days - Flex Fridays in Summer, Week off between Christmas and New Years' - No Internal Meetings Fridays

Role Description The Client Success Project Manager is responsible for orchestrating the end-to-end delivery of media intelligence services across Enterprise accounts, including recurring reporting, monitoring-driven outputs, and ad hoc client requests. This role serves as the operational coordination point across Media Insights, Monitoring, Account teams, and leadership, ensuring deliverables are completed on time, workflows are effectively managed, and teams have visibility into priorities, dependencies, and capacity. The Client Success Project Manager combines hands-on project and workflow coordination with operational oversight, helping build scalable delivery processes that support both structured reporting cycles and fast-moving client needs in a high-touch Enterprise environment. What You’ll Do - Develop and manage detailed project plans, schedules, workflows, and tactical briefs across cross-functional teams. - Forecast and manage resourcing throughout the project lifecycle to ensure efficient delivery and team utilization. - Ensure projects are delivered on-time, on-budget, and aligned with quality assurance standards and business objectives. - Monitor project budgets, track costs, and gross margins across each and overall deliverables. - Identify and implement opportunities to improve workflows, scalability, processes, and overall project performance. - Track project milestones, dependencies, risks, and delivery timelines to ensure successful execution. - Proactively identify and mitigate delivery risks and escalate issues when necessary. Capacity Planning & Operational Excellence - Monitor workload, team capacity, and resource allocation across functions. - Identify bottlenecks and recommend process or staffing improvements. - Establish and maintain delivery standards and quality controls. - Support leadership with resource forecasting and capacity planning to ensure delivery commitments can be met. Cross-Functional Coordination - Serve as the central coordination point between Media Insights, Client Success, Monitoring, and Leadership. - Communicate priorities, timelines, risks, and delivery status to stakeholders. - Ensure teams remain aligned on deliverables and client commitments. - Facilitate project status meetings and delivery reviews to ensure accountability and alignment across stakeholders. Process Improvement & Reporting - Identify opportunities to improve efficiency, scalability, and consistency across delivery workflows. - Build dashboards and reporting that provide visibility into project status, team capacity, and delivery performance. - Use data and insights to improve turnaround times, predictability, and client satisfaction. - Develop and maintain reporting on delivery metrics, resource utilization, and project performance to support operational decision-making. Qualifications - 3-5+ years of experience in project management, delivery coordination, operations, client services, or a related field. - Experience managing multiple projects, deadlines, stakeholders, and competing priorities in a fast-paced environment. - Strong organizational and planning skills with the ability to prioritize work, manage dependencies, and keep projects moving forward. - Experience using project management and workflow tools such as Asana, Monday.com, Jira, Smartsheet, Wrike, or similar platforms. - Ability to identify risks, remove roadblocks, and coordinate work across multiple teams to ensure successful delivery. - Strong communication and stakeholder management skills, with the ability to work effectively with both internal teams and clients. - Comfortable operating in environments that balance planned work with reactive requests, shifting priorities, and tight deadlines. - Experience creating reports, dashboards, or tracking mechanisms that provide visibility into project status, team capacity, and delivery performance. - Curious and solutions-oriented mindset with a passion for improving processes, workflows, and team efficiency. - Highly organized, detail-oriented, proactive, and accountable. - Ability to remain calm under pressure, navigate ambiguity, and adapt to changing business needs. - Experience in media intelligence, PR, agency, analytics, research, SaaS, or client delivery environments is considered an asset. - Experience leveraging AI tools, workflow automation, or process optimization to improve efficiency and scalability is considered an asset. Benefits - Fully remote work environment. - Collaborative culture – and key tools enabling it. - Competitive compensation package. - Health, Dental & Vision benefits. - RRSP matching. - Life Insurance. - Employee Assistance Program (EAP). - Career Development & Progression opportunities. - Paid Vacation, Personal Days, and Sick days. - Flex Fridays in Summer, Week off between Christmas and New Years. - No Internal Meetings Fridays. - Total Compensation for this role is expected to fall within the range of $70,000 – $90,000 CAD annually.

Role Description The Client Success Manager (CSM) owns the ongoing client relationship for mid-market accounts following handoff from the Onboarding Strategist, partnering with clients to deepen adoption, drive measurable value, and ensure Agility’s solutions remain embedded in their day-to-day communications workflows. Acting as a proactive strategic partner, the CSM monitors usage and engagement, delivers targeted enablement, and surfaces insights that help clients get more out of the platform over time. The CSM plays a critical supporting role in retention and growth by maintaining strong client relationships, providing usage data and insights, and advocating for the client internally. Working closely with Onboarding, Support, Account Management, Product, and Engineering, this role combines proactive client engagement, strategic consultation, and cross-functional coordination to deliver an exceptional mid-market client experience. What you’ll do: - Take ownership of accounts post-onboarding, ensuring a smooth transition from the Onboarding Strategist and a confident, well-prepared client at handoff. - Drive ongoing adoption and value realization, monitoring usage, identifying gaps, and proactively engaging clients to deepen their use of the platform. - Deliver tailored enablement sessions, refresher training, new feature walkthroughs, and use-case workshops, to keep clients current and maximize long-term platform value. - Conduct regular business reviews and check-ins, providing data-driven insights, best-practice guidance, and recommendations aligned to each client’s PR objectives. - Proactively identify risks and opportunities, flagging churn signals early and surfacing expansion potential to Account Managers. - Partner with Account Managers to support renewals and upsells through strong client advocacy, relationship stewardship, and shared account intelligence. - Coordinate with the Support team on reactive issues to ensure visibility, continuity of client experience, and timely resolution of escalations. - Collaborate cross-functionally with Product, Engineering, Onboarding, and Support to resolve issues and improve service delivery. - Act as the voice of the client internally, providing structured feedback and insights to inform product, onboarding, and service enhancements. Decision-making authority (ownership vs. escalation) Owns: - Day-to-day client relationship management and proactive engagement strategy across the assigned book of business. - Ongoing adoption, enablement, and success planning following handoff from the Onboarding Strategist. - Coordination of internal resources to address client needs and ensure a connected experience across Onboarding, Support, and Account Management. Escalates: - Systemic client issues, product bugs, or risks to renewal to the Director, Customer Experience or the relevant Account Manager. - Cross-departmental challenges requiring executive or product-level intervention. - Reactive technical issues to the Support team for resolution. Qualifications - Post-secondary diploma or degree in Business, Communications, Marketing, or a related field. - 3–5 years of experience in customer success, account management, or client services, ideally within SaaS, PR, or media intelligence. - Proven experience managing a portfolio of mid-market clients through adoption and ongoing engagement. - Strong understanding of PR workflows, media monitoring, and measurement tools. - Exceptional communication and presentation skills; comfortable engaging with both day-to-day users and senior client stakeholders. - Analytical and problem-solving mindset, with the ability to turn usage data into actionable recommendations. - Proficiency with CRM systems (Salesforce preferred) and customer success tools (e.g., Gainsight, ChurnZero) is an asset. - Highly organized, detail-oriented, and comfortable managing multiple client priorities in a fast-paced, global environment. Growth path: - Client Success Managers may progress to Senior Client Success Manager, Client Success Relationship Manager (Enterprise), or Client Success Team Lead roles by: - Consistently achieving client satisfaction, adoption, and retention targets across their book of business. - Demonstrating strategic thinking and ownership of client outcomes at scale. - Leading cross-functional initiatives that improve client experience or operational efficiency. - Mentoring peers and contributing to process and best-practice development. Benefits - Fully remote work environment - Collaborative culture – and key tools enabling it - Competitive compensation package - Private Health Plan - Pension Plan - Group Income Protection - Life Assurance - Employee Assistance Program (EAP) - Career Development & Progression opportunities - Paid Holiday and Sick days - Flex Fridays in Summer, Week off between Christmas and New Years' - No Internal Meetings Fridays AI Usage We use technology to make hiring smarter, faster, and more personal, never less human. Artificial intelligence (AI) tools help us manage applications efficiently and highlight qualifications that align with each role, allowing our recruiters to focus more on meaningful conversations with candidates. AI does not make hiring decisions at Agility. Every decision is made by people, our hiring managers and recruitment professionals, who are trained to apply sound judgment and equitable practices at every stage. We believe technology exists to amplify human insight, not replace it. That belief shapes how we build relationships, tell stories, and grow our teams. At Agility, we strive every day to build a more inclusive work environment and introduce tools that enable it. We strongly encourage applications from all people regardless of race, religion, gender, age, disability status or sexual orientation. Even if you find yourself not checking all the boxes of our listed requirements but you are excited about this opportunity, we'd love to hear from you anyway. Our Talent Acquisition team will review your application for this role, and other potential role matches open now or in the future. If, at any stage of the application process, you require accommodation owing to disability or a medical need, please let us know at careers@agilitypr.com for us to make appropriate arrangements. Thank you for your time in reviewing this opportunity, and we hope to hear from you should you find this the right fit!

Role Description As a Client Success Specialist (CSS), you’ll be at the heart of ensuring enterprise clients receive timely, accurate, and high-quality support. You’ll help configure client accounts, coordinate onboarding, and deliver a responsive experience that builds trust and satisfaction from day one. This role combines client communication, operational coordination, and technical problem-solving—and is ideal for someone eager to build a career in customer success within a growing SaaS organization. This position serves as an entry point into Agility’s Client Success team and provides the foundation for progression into a Client Success Relationship Manager role. What you’ll do - Configure & Support - Configure client accounts and workflows based on requirements and industry needs. - Ensure timely, accurate responses to client queries and requests throughout the client relationship. - Maintain accurate and detailed client records, notes, and activities in Salesforce. - Collaborate with internal teams (Sales, Marketing, Engineering, Product) to address client needs and share insights. - Assist with Training & Enablement - Deliver standardized training sessions on platform modules to help clients use Agility’s tools confidently. - Provide clear, solution-focused guidance during onboarding and ongoing client interactions. - Support Client Success Relationship Managers with onboarding activities, training sessions, and ad hoc deliverables. - Collaborate for Success - Assist in maintaining strong client relationships by being proactive, attentive, and reliable. - Escalate systemic problems, account risks, or major client dissatisfaction to a Client Success Relationship Manager. - Contribute to continuous improvement by communicating client feedback and recommending enhancements to workflows or tools. Qualifications - 1–2 years of experience in SaaS client support, customer success, or a related role. - Post-secondary education in Business, Communications, or related field preferred. - Strong technical aptitude with the ability to quickly master Agility’s platform. - Excellent written and verbal communication skills, with the ability to explain complex concepts clearly. - Highly organized, able to manage multiple projects and priorities simultaneously. - Knowledge of PR, media monitoring, or SaaS platforms is an asset. Benefits - Fully remote work environment - Collaborative culture – and key tools enabling it - Competitive compensation package - Health, Dental & Vision benefits - RRSP matching - Life Insurance - Employee Assistance Program (EAP) - Career Development & Progression opportunities - Paid Vacation, Personal Days, and Sick days - Flex Fridays in Summer, Week off between Christmas and New Years' - No Internal Meetings Fridays - Total Compensation for this role is expected to fall within the range of $45,000 – $55,000 CAD annually.

Role Description Reporting to the Mid-Market Sales Manager, the Account Executive is responsible for generating and closing new B2B SaaS revenue within the mid-market segment. This is a true hunter role, requiring a high level of outbound prospecting and pipeline creation. A significant portion of this role involves proactive outreach — including cold calling, strategic email campaigns, and social selling — to engage new prospects and create qualified sales opportunities. Successful candidates are comfortable initiating conversations, navigating organizations, and driving deals from initial discovery through to contract execution. Sales cycles typically range from several weeks to a few months, requiring strong pipeline management, consultative selling, and the ability to build internal champions within target organizations. We’re looking for someone who is energized by building pipeline from the ground up, stays persistent through rejection, and takes ownership of their results. What success looks like: - Consistently generating qualified opportunities through outbound prospecting - Maintaining a healthy pipeline (3–4x quota coverage) - Driving opportunities from discovery through to close - Maintaining accurate forecasting and pipeline management in Salesforce - Collaborating with Marketing and Sales Enablement to improve messaging and conversion rates What you’ll do: - Own the full sales cycle end-to-end: from outbound prospecting to close - Proactively build pipeline through cold calling, email outreach, and social selling - Qualify new leads developed by Marketing and convert them into opportunities - Build and maintain strong knowledge of our offerings, effectively articulating value across all stages of the sales process - Take ownership of individual targets and consistently meet or exceed quota - Maintain accurate pipeline data and revenue forecasts in Salesforce - Collaborate and share best practices with team members - Partner closely with Sales Enablement and Product Specialists to win deals - Contribute to continuous improvement of outbound messaging and sales strategies Qualifications - Proven success closing net new business deals in a B2B SaaS environment, with a track record of exceeding quota - Strong outbound prospecting experience and comfort with cold outreach (calls, email, social) - Demonstrated ability to build and manage pipeline effectively - Consultative sales approach with strong discovery and objection-handling skills - Experience leveraging internal resources and building external champions to close deals - Ability to work autonomously in a fast-paced, target-driven environment - Experience with modern sales tools (e.g., Salesforce, LinkedIn Sales Navigator, Salesloft or similar) - Strong communication, collaboration, and negotiation skills - Interest or experience in PR, communications, media, or SaaS industries is an asset Benefits - Fully remote work environment - Collaborative culture – and key tools enabling it - Competitive compensation package - Private Health Plan - Pension Plan - Group Income Protection - Life Assurance - Employee Assistance Program (EAP) - Career Development & Progression opportunities - Paid Holiday and Sick days - Flex Fridays in Summer, Week off between Christmas and New Years' - No Internal Meetings Fridays

Role Description The Enterprise Delivery Lead is responsible for orchestrating the end-to-end delivery of media intelligence services across Enterprise accounts, including recurring reporting, monitoring-driven outputs, and ad hoc client requests. This role serves as the operational coordination point across Media Insights, Monitoring, Account teams, and leadership, ensuring deliverables are completed on time, workflows are effectively managed, and teams have visibility into priorities, dependencies, and capacity. The role combines hands-on project and workflow coordination with operational oversight, helping build scalable delivery processes that support both structured reporting cycles and fast-moving client needs in a high-touch Enterprise environment. What You’ll Do - Enterprise Delivery Ownership - Own the delivery of Enterprise client work across the Media Intelligence function - Ensure reports, monitoring-driven outputs, and ad hoc requests are delivered on time and to a high standard - Coordinate timelines, dependencies, and handoffs across teams - Identify delivery risks and drive resolutions - Workflow & Project Management - Build and optimize workflows that support recurring reports, monitoring requests, and client deliverables - Manage intake, prioritization, and tracking of Enterprise work - Drive adoption and consistent use of project management tools and processes - Capacity Planning & Operational Excellence - Monitor workload, team capacity, and resource allocation across functions - Identify bottlenecks and recommend process or staffing improvements - Establish and maintain delivery standards and quality controls - Cross-Functional Coordination - Serve as the central coordination point between Media Insights, Monitoring, Account Teams, and Leadership - Communicate priorities, timelines, risks, and delivery status to stakeholders - Ensure teams remain aligned on deliverables and client commitments - Process Improvement & Reporting - Identify opportunities to improve efficiency, scalability, and consistency across delivery workflows - Build dashboards and reporting that provide visibility into project status, team capacity, and delivery performance - Use data and insights to improve turnaround times, predictability, and client satisfaction Qualifications - 3-5+ years of experience in project management, delivery coordination, operations, client services, or a related field - Experience managing multiple projects, deadlines, and stakeholders in a fast-paced environment - Strong organizational skills with the ability to prioritize competing demands and keep work moving forward - Experience using project management or workflow tools such as Asana, Monday.com, Jira, Smartsheet, Wrike, or similar platforms - Ability to identify risks, remove roadblocks, and coordinate work across multiple teams - Strong communication skills and confidence working with both internal stakeholders and clients - Comfortable working in environments that balance planned work with reactive requests and shifting priorities - Experience creating reports, dashboards, or tracking mechanisms to provide visibility into work and progress - Curious mindset with a passion for improving processes, workflows, and team efficiency - Highly organized, detail-oriented, and proactive - Ability to remain calm under pressure and adapt to changing priorities - Experience in media intelligence, PR, agency, analytics, research, or client delivery environments is considered an asset - Experience with AI tools, workflow automation, or process optimization is an asset Benefits - Fully remote work environment - Collaborative culture – and key tools enabling it - Competitive compensation package - Health, Dental & Vision benefits - RRSP matching - Life Insurance - Employee Assistance Program (EAP) - Career Development & Progression opportunities - Paid Vacation, Personal Days, and Sick days - Flex Fridays in Summer, Week off between Christmas and New Years' - No Internal Meetings Fridays - Total Compensation for this role is expected to fall within the range of $70,000 – $90,000 CAD annually. The final offer will reflect each candidate’s experience, skills, and internal equity.

Role Description At Agility PR Solutions, we’re continuing to evolve how we use data, systems, and AI to make smarter business decisions across the organization. We’re looking for a highly analytical and curious Business Operations Analyst to help turn company data into actionable insights. This role will support reporting, dashboards, operational analysis, commission administration, vendor reporting, and broader business intelligence initiatives across teams including Sales, Marketing, Customer Success, and Operations. This is an ideal role for someone who enjoys solving problems, finding patterns in data, building practical reporting solutions, and leveraging AI tools to work more efficiently. - Build and maintain dashboards and reporting across key business functions using tools such as Excel, Power BI, Tableau, Salesforce reporting, or similar platforms - Analyze company performance data across areas such as sales, pipeline generation, customer engagement, operational performance, and market perception - Support commission tracking and reporting processes with a high degree of accuracy and attention to detail - Manage and validate vendor reporting where accuracy and careful analysis are critical - Pull insights from platforms such as Salesforce, Pendo, G2, RepVue, Glassdoor, and other internal or external data sources - Identify trends, risks, opportunities, and operational inefficiencies through data analysis - Partner with leadership to support strategic decision making through reporting and insights - Help evaluate and implement practical AI-enabled workflows, tools, and automation opportunities - Create reporting processes that are scalable, efficient, and easy for teams to use without overengineering solutions - Support ad hoc analysis and special projects across the business Qualifications - 2–5 years of experience in business analysis, analytics, operations, revenue operations, finance, or a similar analytical role - Strong analytical and problem-solving skills with excellent attention to detail - Advanced Excel skills including formulas, pivots, lookups, data manipulation, and reporting - Experience with reporting and visualization tools such as Power BI, Tableau, Looker Studio, or similar platforms - Experience working with Salesforce reporting and data analysis - Comfort working with large datasets and translating findings into clear business insights - Strong curiosity and interest in AI tools and how they can improve business operations and workflows - Ability to balance accuracy and speed without overcomplicating processes - Strong communication skills with the ability to explain data clearly to non-technical stakeholders - Degree or diploma in Business, Finance, Economics, Analytics, Commerce, or a related field Requirements - Experience with Pendo, HubSpot, SQL, or BI tools - Exposure to SaaS or technology companies - Experience supporting commissions or incentive compensation processes - Familiarity with automation or AI tools such as Gemini, ChatGPT, Claude, or Copilot Benefits - Fully remote work environment - Collaborative culture – and key tools enabling it - Competitive compensation package - Health, Dental & Vision benefits - RRSP matching - Life Insurance - Employee Assistance Program (EAP) - Career Development & Progression opportunities - Paid Vacation, Personal Days and Sick days - Flex Fridays in Summer, Week off between Christmas and New Years' - No Internal Meetings Fridays

Role Description The Onboarding Strategist owns the first 60 days of the mid-market client lifecycle, translating each client’s PR objectives into a structured onboarding plan that drives early adoption and accelerates time-to-value. Acting as the client’s primary point of contact from sales handoff through go-live, this role combines strategic discovery, intentional platform configuration, and tailored training to ensure clients are confident and active on Agility’s solutions before transitioning to ongoing account management. This is a strategic activation role, not a passive training role. The Onboarding Strategist uncovers the underlying business drivers behind each client’s stated requirements, designs an account configuration that aligns with their reporting and workflow goals, and leads structured onboarding sessions that build platform fluency. They lead configuration thinking, Boolean searches, monitoring frameworks, dashboards, and alerts, partnering with the Support team to execute technical setup and resolve issues efficiently. At the end of onboarding, the Onboarding Strategist delivers a structured, insight-driven handoff to the Client Success Manager and Account Manager, ensuring continuity of momentum and a clear understanding of client goals, stakeholders, configuration logic, and open risks. Working closely with Support, Product, Engineering, Sales, and Account Management, this role is foundational to the mid-market client experience and to long-term retention. Qualifications - Post-secondary diploma or degree in Public Relations, Communications, Media, Marketing, or a related field. - 2–3 years of experience in client-facing SaaS roles (Onboarding, Implementation, or Customer Success), with demonstrated ownership of activation or adoption outcomes. - Strong technical aptitude with proven ability to design and configure platform setups against business requirements; experience with Boolean queries is a strong asset. - Excellent verbal and written communication skills, with experience leading discovery conversations and training sessions for both day-to-day users and senior stakeholders. - High emotional intelligence and listening skills, with the ability to build trust quickly. - Strong business acumen and the ability to translate diverse client goals into structured onboarding plans. - Proven experience delivering virtual trainings, product walkthroughs, and onboarding sessions. - Highly organized, detail-oriented, and comfortable managing multiple onboarding engagements simultaneously. - Strong CRM discipline (Salesforce preferred) and a high standard for documentation. - Knowledge of PR workflows, media monitoring, or measurement tools is an asset. Requirements - Lead client discovery and onboarding planning, uncovering underlying business drivers and translating PR objectives into a structured onboarding roadmap with defined milestones and success criteria. - Drive intentional account configuration, designing Boolean searches, monitoring frameworks, dashboards, alerts, and workflow alignment to support each client’s reporting and operational goals. - Partner with the Support team on technical setup and configuration execution, leading the configuration thinking while leveraging Support to deliver against agreed timelines. - Deliver structured onboarding sessions and tailored, role-based training grounded in real PR workflows, ensuring users are confident and active on the platform. - Accelerate time-to-value by monitoring early engagement signals, proactively identifying and mitigating onboarding risks, and maintaining responsiveness to preserve momentum. - Own a clean, structured handoff to the CSM and Account Manager at the end of onboarding, including documented workflows, value achieved, key stakeholders, configuration logic, and open risks. - Maintain accurate Salesforce records of onboarding milestones, key decisions, stakeholder dynamics, and configuration rationale. - Collaborate cross-functionally with Support, Product, Engineering, Sales, Marketing, and Account Management to remove blockers and escalate emerging concerns. - Surface patterns and client feedback to inform onboarding playbooks, configuration best practices, and product enhancements. Benefits - Fully remote work environment - Collaborative culture – and key tools enabling it - Competitive compensation package - Health & Dental benefits - Employer RRSP Contribution - Employee Assistance Program (EAP) - Career Development & Progression opportunities - Paid Vacation and Sick days - Flex Fridays in Summer, Week off between Christmas and New Years' - No Meetings Fridays

Role Description Reporting to the Vice President of Product Development, the Product Owner is responsible for understanding market and customer needs and translating them into clear and actionable items for our Engineering team. Agility is focused on building production-grade agentic workflows and AI-driven applications. You will play a key role in shaping how intelligent agents operate across our platform—driving automation, insight generation, and decision intelligence for PR professionals. You will act as a customer advocate, and using your strong sense of leadership, you will work collaboratively with our Agile software development team and other stakeholders, including Sales Enablement, Customer Success, Channel Partnerships, and our leadership team to create the best products in our industry. You will be responsible for defining requirements and evaluating the work generated by the software engineering team to develop a product that delivers valuable business solutions to our clients and helps establish our company as the technology leader in the industry. What you’ll do - Serve as the voice of the client with our Agile software development team. - Develop scope and define backlog items (epics/features/user stories) that guide the Agile software development team. - Solve product-related problems, make decisions, complete trade-off analysis to stay on track towards business deliverable commitments. - Possess a fundamental understanding of end-to-end customer experience integration and dependencies. - Collaborate with stakeholders during the visioning and concept development of a product. - Help prioritize stories, epics, and themes to ensure work focuses on initiatives with a maximum value that are aligned with product strategy. - Work with Marketing to help articulate the value and value proposition for our products. - Develop appropriately detailed specifications for the product features so they are clearly understood by the development teams. Qualifications - 2+ years as a Product Owner in an Agile environment. - Bachelor’s degree in computer science or related field (or equivalent experience). - Experience working with SaaS products and API integrations. - Demonstrated experience using data analytics or other quantitative techniques to evaluate and guide product decisions. - Excellent communication and presentation skills that allow you to clearly communicate to both external users and internal team members. - Experience with both JIRA and Confluence. - Avid problem solver with the ability to find a way through any challenge and think of hybrid solutions that meet stakeholder needs. - Leader/self-starter with vital project planning and organization skills. - Data-driven and uses it as part of the decision-making process. - Curious and takes an experimental approach to work, collecting feedback at every step and gathering customer data to validate, qualify, and refine work. - Experience within PR Software and Newswire industry is an asset. Benefits - Fully remote work environment. - Collaborative culture – and key tools enabling it. - Competitive compensation package. - Health, Dental & Vision benefits. - RRSP matching. - Employee Assistance Program (EAP). - Career Development & Progression opportunities. - Paid Vacation & Personal Days; and Sick days. - Flex Fridays in Summer, Week off between Christmas and New Years. - No Meetings Fridays. - Compensation for this role is expected to fall within the range of $90,000-120,000 annually. - The final offer will reflect each candidate’s experience, skills, and internal equity.

About the Role Agility PR Solutions is seeking a graphic designer to support the creation and ongoing improvement of reusable templates used across client-facing reports and platform-based email briefings. This role focuses on designing templates that are clear, consistent, on-brand, and scalable, and that can be confidently used by non-designers such as analysts and account teams. Work will span PowerPoint report templates and HTML-based templates used within Agility’s PR and media monitoring platform. What you’ll do Report Template Design (PowerPoint) - Design and refine PowerPoint report templates that scale across many client reports. - Build reusable layouts for charts, section structures, callouts, and appendices. - Ensure templates are safe for use by non-designers by using: - - Well-structured master slides - - Locked elements - - Clear and consistent usage patterns - Translate dense or data-heavy content into clear, readable layouts using strong visual hierarchy, spacing, and structure. - Work within different client brand guidelines while maintaining a consistent underlying design system. Email & Platform Template Design (HTML) - Design and build email-safe HTML templates used for: - - Email briefing templates - - HTML-based layouts rendered within Agility’s PR and media monitoring platform - Apply conservative, production-safe HTML/CSS patterns appropriate for email clients. - Create reusable HTML template structures with clearly defined sections and placeholders so non-technical users can safely update content without breaking layout or styling. Brand, Accessibility, and Delivery Standards - Work comfortably within detailed and highly prescriptive brand guidelines, including: - - Typography - - Spacing - - Colour accessibility - - Logo usage - - Legal disclaimers - Apply accessibility best practices for presentation and email templates, including contrast, font sizing, and overall readability. - Deliver clean, well-organized files with: - - Clear naming conventions - - Version control - - Light usage notes or documentation to support reuse Collaboration and Iteration - Incorporate feedback from non-design stakeholders, including analysts, account teams, and clients. - Iterate efficiently with a practical, solution-oriented mindset. - Flag unclear requirements or ambiguities early rather than making assumptions. What You'll Bring - Strong PowerPoint design skills, including experience building reusable templates using master slides. - Experience designing templates intended for use by non-designers. - Experience with email-safe HTML and HTML templating. - Working knowledge of professional design tools (e.g., Adobe Creative Cloud — Illustrator, InDesign, Photoshop) to support high-quality template and asset creation. - Comfort working within strict brand guidelines and accessibility requirements. - Strong organizational habits and attention to detail in file delivery and handoff. Hiring Process Candidates will be asked to complete a short, practical test assignment reflecting real report and email template work. Why You'll Love It Here - Fully remote work environment - Collaborative culture – and key tools enabling it - Competitive compensation package - Health, Dental & Vision benefits - RRSP matching - Employee Assistance Program (EAP) - Career Development & Progression opportunities - Paid Vacation & Personal Days; and Sick days - Flex Fridays in Summer, Week off between Christmas and New Years' - No Meetings Fridays Compensation for this role is expected to fall within the range of $50,000-65,000CAD annually. The final offer will reflect each candidate’s experience, skills, and internal equity. This is for a vacant position AI Usage We use technology to make hiring smarter, faster, and more personal, never less human. Artificial intelligence (AI) tools help us manage applications efficiently and highlight qualifications that align with each role, allowing our recruiters to focus more on meaningful conversations with candidates. AI does not make hiring decisions at Agility. Every decision is made by people, our hiring managers and recruitment professionals, who are trained to apply sound judgment and equitable practices at every stage. We believe technology exists to amplify human insight, not replace it. That belief shapes how we build relationships, tell stories, and grow our teams. At Agility, we strive every day to build a more inclusive work environment and introduce tools that enable it. We strongly encourage applications from all people regardless of race, religion, gender, age, disability status or sexual orientation. Even if you find yourself not checking all the boxes of our listed requirements but you are excited about this opportunity, we'd love to hear from you anyway. Our Talent Acquisition team will review your application for this role, and other potential role matches open now or in the future. If, at any stage of the application process, you require accommodation owing to disability or a medical need, please let us know at careers@agilitypr.com for us to make appropriate arrangements. Thank you for your time in reviewing this opportunity, and we hope to hear from you should you find this the right fit!