Staples Inc.

Role Description This is a remote position with a regional focus. This position supports customers in Arizona, Colorado, Kansas, Nebraska, Nevada, Utah, and Wyoming. While the role primarily supports working from home, the individual performing this role would live within or adjacent to this region. As an Account Development Manager, Healthcare Print, you'll play a critical role in expanding our presence within the healthcare industry, building relationships with executive-level decision makers, and identifying opportunities to drive meaningful business outcomes. If you're a consultative sales professional who thrives on developing new business, creating strategic partnerships, and exceeding goals, this is an opportunity to make an impact while advancing your career with a market leader. - Prospect, research, and identify new business opportunities within healthcare organizations. - Develop and execute strategic customer acquisition plans that address the unique needs of healthcare clients. - Build relationships with executive-level decision makers across marketing, procurement, and operations functions. - Schedule and lead in-person customer meetings, presentations, and solution discussions. - Partner closely with Key Account Executives and Print Key Account Executives to uncover new opportunities within existing accounts. - Develop customized print and marketing programs utilizing a consultative selling approach. - Negotiate pricing and solutions that deliver value for customers while driving profitable growth. - Manage account development strategies and coordinate seamless account handoffs within a team-selling environment. - Maintain a robust pipeline and consistently achieve or exceed revenue and growth objectives. - Travel up to 30% throughout the assigned geography to support customer engagement and business development activities. Qualifications - Highly driven, competitive, and results-oriented approach to sales and business development. - Proven ability to build trust and credibility with senior-level healthcare decision makers. - Strong consultative selling and solution development skills. - Excellent verbal, written, presentation, and persuasion abilities. - Effective relationship-building and interpersonal communication skills. - Ability to identify customer challenges and translate them into business opportunities. - Strong organizational and time management capabilities with the ability to manage multiple priorities. - Experience collaborating across cross-functional teams to achieve shared goals. - Ability to leverage sales tools, data, and market insights to drive growth strategies. - Commitment to achieving and exceeding performance targets. Requirements - High School Diploma or GED. - 4+ years of professional sales experience. - Experience using Microsoft Office Suite and internet-based business applications. - Experience utilizing Salesforce.com or similar CRM platforms. - Ability to travel up to 30% throughout an assigned territory. Preferred Qualifications - Bachelor's degree in Sales, Marketing, Business, or a related field. - Experience selling print, marketing, or program-based solutions. - Knowledge of healthcare industry customers, products, pricing, and competitive landscape. - Experience presenting and selling to executive-level stakeholders. - Background developing new business and expanding strategic customer relationships. Benefits - Inclusive culture with associate-led Business Resource Groups. - Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays). - 112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday). - Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

Role Description Must live in one of the following areas: Southern Texas including Houston and San Antonio - Remote. Join Staples Furniture, a full-service company with a network of local distribution centers across the United States, committed to delivering personalized and environmentally responsible solutions. As part of the Staples family, we emphasize collaboration, innovation, and growth opportunities for professionals who thrive in a dynamic environment. What you’ll be doing: - Manage strategic accounts with regional, super-regional, and national footprints, ensuring exceptional service and growth. - Lead weekly Customer Ownership Team calls to collaborate with support team members and address client needs. - Visit customer locations to close furniture deals and introduce new products and service solutions. - Identify and resolve account support weaknesses by developing value-added solutions with internal teams. - Coordinate responses to high-priority account manager requests, including required site visits. - Facilitate administrative work through Customer Success Consultants to maximize selling time. - Communicate effectively with C-level executives, vendor partners, and internal customers. - Develop and execute growth strategies for complex and high-touch accounts. Qualifications - Professionalism at every level and a positive, vibrant attitude. - Self-discipline and a strong desire to succeed, with attention to detail. - Creative and solutions-oriented mindset, consistently seeking ways to add value. - Advanced communication and collaboration skills, with the ability to coach and train team members. - Higher math skillset and proficiency in MS Office. - Documented success in managing large strategic accounts and achieving budget expectations. - Experience in managing national, regional, or super-regional accounts. Requirements - High school diploma or GED required. - Associate degree or some undergraduate education preferred. - Minimum 4 years of business-to-business selling experience with Contract Furniture. - Excellent customer service and interpersonal skills. - Computer literate and proficient in MS Office. - Prior experience in the office furniture industry or general knowledge of systems furniture preferred. - Advanced verbal and written communication skills. Benefits - Competitive Pay: $74,000 - $101,000 – 8 mos weekly Draw. - Expected annual earnings, based on historical performance of employees in this role, exceeds $250,000 (This is a commission-based position). - Inclusive culture with associate-led Business Resource Groups. - Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays). - Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more perks and benefits.

Role Description The Copy & Print Centre Sales Support Coordinator (SSC) is responsible for providing support services to Business Development Managers and Account Managers for accounts deemed strategic in scope on a regional or national level requiring coordination. Working in partnership with the sales team, the SSC will assist with monthly invoicing for customer payment, verify shipping and on-time delivery where required, and work with vendor partners to coordinate for production. There may be times the SSC will help with estimates for digital and specialty print products & services by assessing the characteristics of the project. Also may be involved with saleforce.com to ensure that quotations, proofs, uploads to box, .com etc. are entered into Sales force. The SSC will support sales teams with communication to the sales team, store teams, and customers on projects, and to help ensure that customer service is a priority. - Collaborates with others and administers project requests from multiple contacts for digital and specialty print requirements. - Responsible for assisting the Business Development Managers and Account Managers with accounts that are at a regional or national level requiring monthly invoicing of multiple locations, and shipping to multiple locations. - Work with vendor partners and coordinate multiple projects. - Partner with Territory Sales Managers to determine accounts that require administrative support from the Copy & Print Support Coordinator. - Ensure quotations match original order specifications and manage change requests. - Ensure appropriate level of communication with all internal business partners. - Responds to internal client needs in a thorough and timely manner. - Ensure customer orders stay on track and arrive to customer’s destination when promised. - Directly supports strategic accounts (payment administration, logistics). Qualifications - College or technical school diploma in graphic arts or related discipline. - Writing-technical and tailored texts. - Mathematical Skills-completes basic and complex mathematical calculations. - Bilingual in French and English. - Knowledge of computer programs such as Microsoft Office. - Understands steps involved in the printing process. - 1-2 Years experience in the graphic arts & printing industry with specific background in print. Benefits - Associate discount - Health and Dental benefits - RRSP/DPSP - Performance bonuses - Learning & Development programs - And more...

Role Description The Strategic Account Sales Manager will focus on retaining and developing top customers within the Preferred Customer Program. They will serve as a liaison and subject matter expert for the vertical and horizontal markets as well as customer segmentation. This position involves maintaining relationships with internal business partners and customers by providing support, expertise information and guidance while recommending new sales opportunities and solutions. - Strategically leverages market research and networking to create new sales opportunities driving increased AOV, share of wallet and category mix. - Meets or exceeds business sales and productivity goals – daily, weekly, monthly. - Maintain a robust sales pipeline, suggest solutions and innovative sales recommendations. - Understands the sales process and demonstrates the ability to execute. Qualifications - High School Diploma. - Strong organizational, time management and decision-making skills. - Bilingual in French and English. - 3-5 combined years of sales and customer service. - Must have worked in an environment where sales centric goal is present. - Ability to produce required results on a day-to-day basis. Benefits - Associate discount - Base salary plus commission - Health and Dental benefits - RRSP/DPSP - Performance bonuses - Learning & Development programs - And more...

Role Description As a Sales Engineer, you will play a critical role in Staples’ go-to-market strategy by partnering with business development teams and engaging directly with enterprise customers. You’ll lead onboarding for new clients, design scalable program solutions, and serve as a subject matter expert across Staples’ eCommerce and customer programs. - Lead onboarding for large new customers - Execute implementations using onboarding playbook - Manage cross-functional project calls - Support sales teams during implementation - Engage Director/VP-level stakeholders - Serve as program and eCommerce SME - Conduct customer needs discovery - Build scalable program solutions - Monitor post-implementation ramp - Improve onboarding processes Qualifications - Strong project management skills - Executive communication ability - Collaborative mindset - Customer-first approach - Analytical problem solving - Attention to detail - Technical aptitude - Ability to influence stakeholders - Adaptability - Continuous improvement mindset Requirements - 2–4 years Sales or Project Management experience - Knowledge of customer setup processes - Microsoft Office proficiency - Experience with enterprise stakeholders - Strong communication skills - Organizational skills - Ability to travel Benefits - Inclusive culture - Flexible PTO - 112 Hours PTO - Discounts, 401k, Wellness programs

Role Description Responsible for driving account growth and profitability by securing incremental and renewal contractual commitments from Economic Buying Influences (EBIs) and Technical Buying Influences (TBIs). This strategic sales position focuses on developing and executing account growth plans, collaborating with category experts and customer support teams, and engaging contacts through phone, video, and digital tools. - Use prescribed sales tools to prioritize activities, drive efficiency, and document customer interactions (e.g., Prioritized Insights, Tenfold, SFDC). - Partner with category experts and customer support teams to execute growth plans and enhance the customer purchasing experience. - Collaborate with the Revenue Management Team to make discretionary pricing decisions and ensure compliance with contract terms. - Demonstrate advanced business acumen and sales methodologies to identify incremental opportunities at both master and site levels while understanding the competitive landscape. - Apply expertise in customer industry buying processes to support product selection and standardization. - Drive account growth by securing programmatic and transactional opportunities and ensuring compliance at all account sites. - Implement and ramp up new and existing customer programs to maximize compliance and profitability. - Engage with the CSC team to manage customer experiences and complete maintenance requests. - Build and maintain relationships with senior executives within the customer base to support long-term growth. Qualifications - Strong motivation to achieve results with a proactive, solutions-driven mindset. - Resilience in overcoming challenges and adapting to changing circumstances. - Proven track record in managing programs, business development, and complex deals from initiation to completion. - Ability to effectively engage with senior-level executives through impactful presentations and consultative selling. - Expertise in negotiation, client management, and insight-driven sales strategies. - Skilled in setting targets, designing growth plans, and collaborating with sales teams. - Strong acumen in business, finance, operations, and technology, with advanced analytical skills to interpret customer data and industry trends. - Independent, adaptable, and capable of excelling in dynamic environments. - Extensive experience in account management, prospecting, and business-to-business sales, with a focus on retention and growth. Requirements - Minimum of 4 years of sales experience. - High School Diploma / GED or equivalent work experience. - Experience using Microsoft Office and other basic software tools. Benefits - Inclusive culture with associate-led Business Resource Groups. - Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays). - Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more perks and benefits.

Role Description Our merchandising team aims to deliver the best value and selection to our customers through products, services and solutions all centered around our customers’ needs. We are driven by customer insights and analytics to bring products and solutions to market seamlessly. - Sourcing (transactional, program, RFP, large bids) and purchasing in a variety of categories, including some custom manufactured and imprinted items. - Cross functional work to facilitate solutions for special projects, contract renewals, etc. - Negotiate item cost, availability, and logistics in varying complexity. - Navigate vendor network and explore innovative new sources to deliver best fit, appropriate solutions including substitute products as applicable. - Pricing solutions to meet margin targets and ensure conversion to profitable sales. - Service customer’s needs for product that is out of scope of replenishments functionality. - Provide proactive communication to internal/external customers regarding order status as applicable. - Support, track, expedite, and maintain open purchase orders. - Execute daily purchase of drop ship and FC (fulfillment center) special ordering for Staples customers. - Work with multiple Staples teams (merchandising, finance, vendor compliance, etc.) to proactively address SKU issues and vendor compliance. - Achieve departmental buyer goals and objectives. Qualifications - High School Diploma or GED. - 1+ years’ working experience in customer service or a related field. - Proficient in Microsoft Office, with strong ability to navigate websites and a solid understanding of Microsoft Outlook and Teams. - Knowledge of systems: AS400, Commerce Hub, NSP eForm (preferred). - Customer service experience in a fast-paced direct customer environment (preferred). - Strong Microsoft Excel skills (preferred). - Custom manufacturing/imprinting background (preferred). Requirements - Strong oral and written communication skills. - Ability to work independently with self-motivation. - Flexible, detail-oriented with strong organizational and information-gathering skills. - Demonstrated ability to exercise sound judgment. - Strong multi-tasking & time management skills. - Excellent problem-solving skills. - Demonstrated negotiation skills. Benefits - Inclusive culture with associate-led Business Resource Groups. - Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays). - Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

Role Description The Account Specialist Team is a dynamic group focused on driving exceptional customer satisfaction and profitable print sales growth within Staples’ contract-based print services. This position is dedicated to growing profitable print sales in contract through direct support for internal and external print customers and works to ensure the highest levels of customer satisfaction for programmatic and transactional print business. - Manage transactional and programmatic custom orders, projects, and warehouse replenishment (specialty accounts). - Proficiently manage support queues and a pipeline of opportunities from transactional and programmatic requests, converting them into print sales. - Provide primary customer and sales support through various contact methods for all print customers. - Professionally intake, analyze, and resolve issues through corrective action and/or coordination of cross-functional communication. - Plan and prioritize a high volume of tasks to meet customer-driven deadlines. - Provide timely communication and follow-up to external and internal customers throughout the order lifecycle. - Accurately collect and communicate custom print order specifications and maintain detailed records. - Collaborate with the team, Sales organization, and customers to ensure effective program management. - Leverage analysis of reports to present recommendations for sales growth and operational efficiencies. - Maintain a high level of understanding of all print database and systems knowledge required to support customers. - Organize and maintain up-to-date files, reports, and records to capture critical business intelligence. - Identify opportunities for process improvements and assist in developing effective strategies. - Attain Key Performance Indicators, including win rate, customer engagement, and SLA adherence. - Assess when to engage with vendors/suppliers to advocate for the best interests of the company and customers. Qualifications - High School diploma or equivalent. - 2+ Years Relevant Print/digital copy experience (customer service, sales, project management). Requirements - Decision-Making: Evaluate and adjust sales margins within established guidelines. - Situational Judgment: Make independent decisions to resolve issues or prevent escalations. - Supplier Relations: Assess when to engage with vendors to advocate for the best interests of the company. - Account Management: Analyze individual Enterprise/MidMarket account orders. - Credit and Rebill Decisions: Assess and decide on credits and rebills within established guidelines. - Customer Service Excellence: Work independently to service all print customers. - Special Projects: Collaborate with customers on special accounts/projects. - Negotiation Skills: Negotiate sales margins independently with customers. - Order Classification: Determine whether a print item should be processed as a transactional order or converted to a programmatic SKU. - Strong relationship building and interpersonal skills. - Professional and effective telephone and written communication skills. - Competency in MS Office suite and PC Skills. - Flexible team player with the ability to handle multiple tasks simultaneously. - Basic mathematical aptitude. Benefits - Inclusive culture with associate-led Business Resource Groups. - Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays). - Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more perks and benefits.

Role Description The Sales Engineer supports enterprise customers through onboarding and eProcurement integration, partnering with Sales and internal teams to design and implement scalable purchasing programs. This role translates customer business and technical requirements into effective solutions, supports pre-sales and post-sales engagements, and ensures customers successfully launch before transitioning to Customer Success. Sales Engineers report to a Team Manager, Sales Engineering. - Lead onboarding and technical integrations for complex enterprise customers, including new and existing accounts. - Own implementation execution using Sales Engineering SOPs, ensuring accuracy, consistency, and timely delivery. - Serve as the primary project lead, coordinating cross-functional teams including Sales, IT, and operations. - Gather and validate customer business and technical requirements and design scalable program solutions aligned to Staples’ capabilities. - Communicate solution approach, requirements, and timelines to technical and non-technical stakeholders. - Partner with Sales on pre-sales solutioning, customer discovery, RFPs, and technical validation. - Support post-implementation handoff to ensure a smooth ramp to expected revenue and customer experience goals. - Identify opportunities to simplify processes, improve efficiency, and reduce implementation complexity. - Escalate risks, blockers, or scope changes when requirements fall outside SOPs. Qualifications - Customer-focused, solution-oriented approach with strong ownership and accountability. - Ability to manage multiple workstreams while maintaining attention to detail. - Clear, effective communication across technical, operational, and executive audiences. - Sound judgment navigating ambiguity, changing requirements, and customer constraints. - Continuous improvement mindset with comfort identifying inefficiencies and proposing solutions. Requirements - Experience supporting complex customers through onboarding, integrations, or implementations in a technical or customer-facing role. - Demonstrated project management experience with end-to-end ownership. - Ability to translate technical concepts for non-technical audiences and business requirements for technical teams. - Proven ability to learn new systems, tools, and technical processes. - Working knowledge of enterprise purchasing or procurement environments. Preferred Qualifications - Experience in Sales Engineering, Solutions Engineering, Customer Onboarding, Implementation, or Customer Success. - Familiarity with enterprise eProcurement platforms (e.g., SAP Ariba, Coupa, Oracle). - Exposure to punchout purchasing models and buyer enablement workflows. - Understanding of procurement and integration standards, including: - cXML - EDI - OCI - Purchase Orders (PO), Purchase Order Responses (POR), Advanced Ship Notices (ASN), and e-invoicing. - Experience working in large, matrixed organizations with cross-functional partners. Benefits - Inclusive culture with associate-led Business Resource Groups. - Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays). - Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs and more!

Role Description As an Account Specialist, Print within Staples US Retail, you will play a key role in supporting and growing profitable print sales across contract and transactional business. You will work closely with internal teams and external customers to deliver high-quality print solutions, manage complex projects, and ensure an exceptional customer experience from start to finish. This is a fast-paced, highly collaborative role where you will manage multiple customer requests, support sales initiatives, and identify opportunities to improve both revenue and operational efficiency. What You’ll Do - Customer & Sales Support - Serve as a primary point of contact for internal and external print customers - Support customer inquiries through multiple channels (phone, email, systems) - Build strong relationships to drive customer satisfaction, retention, and growth - Identify opportunities to upsell and expand services within existing accounts - Order & Project Management - Manage custom print orders from intake through fulfillment, including quoting, proofing, production, and delivery - Coordinate transactional and programmatic print requests across multiple accounts - Ensure all orders are completed accurately, on time, and at profitable margins - Maintain detailed and accurate records of customer interactions and order specifications - Operational Execution & Problem Solving - Analyze, troubleshoot, and resolve issues across the order lifecycle, coordinating with cross-functional partners as needed - Take proactive steps to prevent recurring issues and improve processes - Prioritize and manage a high volume of tasks and deadlines in a fast-paced environment - Cross-Functional Collaboration - Partner closely with Sales, Implementations, Sourcing, Print Support, and suppliers to deliver solutions - Collaborate on account planning and program execution to drive retention and growth - Communicate effectively with stakeholders to ensure alignment and successful outcomes - Data & Business Insights - Leverage reporting and data analysis to identify opportunities to grow sales and improve operational efficiency - Present insights and recommendations to internal teams and sales leadership - Monitor key performance indicators such as win rate, customer engagement, and service levels - Process Improvement & Continuous Learning - Identify opportunities to enhance workflows, improve service quality, and drive efficiency - Maintain strong knowledge of print systems, tools, and product offerings - Contribute to a culture of continuous improvement and innovation Qualifications - High School diploma or equivalent required - 2+ years of relevant experience in print, customer service, sales, or project management (B2B preferred) - Proficiency in Microsoft Office and ability to learn new systems and tools quickly Requirements - Strong customer service mindset with a focus on delivering exceptional experiences - Retail Sales background - Ability to manage multiple priorities and thrive in a fast-paced environment - Strong problem-solving and decision-making skills - Excellent communication and relationship-building abilities - Detail-oriented with strong organizational skills - Ability to work cross-functionally and influence outcomes - Basic mathematical aptitude and comfort working with data Benefits - Generous amount of paid time off, including one Floating Holiday each year - Flexible work arrangements, including flexible work hours and remote - 401(k) plan with company match, medical, dental, vision, life and disability insurance with many more optional benefits - Associate store discount and more perks (discounts on mobile plans, movie tickets, etc.)