Goodstack

• Own the customer relationship post-launch: Become the primary point of contact once live and run a structured operating cadence. • Drive adoption and outcomes: Ensure usage, engagement, and program performance are moving in the right direction. • Run day-to-day service with high standards: Manage requests, unblock friction, coordinate internal teams, and keep the customer confident. • Lead renewals end to end: Own the renewal process, timeline, stakeholder alignment, negotiation, and close. • Deliver upsell growth: Expand the existing product footprint (volume, usage, geographies, terms) tied to value delivered. • Spot and qualify cross-sell opportunities: Identify whitespace for new products, validate need, and bring in the AE to execute the sale. • Build executive trust: Maintain strong sponsor relationships and ensure senior stakeholders stay aligned to value. • Control noise and complexity: Ensure customers experience one coordinated Goodstack team and clear ownership. • Operate commercially and predictably: Keep account plans, renewal forecasts, and expansion signals documented and up to date. • Be a strong internal advocate: Translate customer needs into structured feedback for Product and Solutions without creating chaos.

If you’ve been looking to join a fast-growing startup with a bold vision of a world where doing good is built into everything we do, then you’ve found the right place! Backed by General Catalyst, the same investors behind Stripe and Airbnb, we’re one of Europe’s fastest-growing SaaS companies – building the technology that enables global enterprises to give, volunteer, and fund with confidence. Our Mission Our mission at Goodstack is to revolutionize how the world does good 🌎. As a Series A social impact startup, we power global change through technology. We enable companies to seamlessly integrate positive impact into what they do through a unified platform while supporting nonprofits in gaining access to cutting-edge technology and finding new funding streams. Global brands, including Google, OpenAI, TikTok, LinkedIn, HSBC, Atlassian and Twilio - as well as thousands of nonprofits, including the Red Cross, Cancer Research, and Oxfam - use Goodstack to make a difference. In 2025 alone, we have facilitated $5 billion in donations to good causes. But this is just the beginning. We're building the world’s leading platform that powers donations to nonprofits globally. To keep our momentum and deliver consistently high value to our partners, we need incredible people to help us on our journey – we need you 🫵 Join us as Head of New Business! We’re hiring a Head of New Business to own and scale our enterprise new logo and cross-sell revenue across North America. You’ll be accountable for building a predictable, high-quality pipeline and converting it into closed revenue through disciplined sales execution. You’ll lead and develop a team of Account Executives and SDRs, setting clear expectations around qualification, deal strategy, forecasting, and close. Pipeline quality is strong, with clear qualification and realistic close plans. Sales and Customer Success operate as a unified revenue system. Expansion opportunities handed off from CS convert at a high rate. The sales team operates with consistency, confidence, and control. You’ve built a bench of high-performing sellers who execute repeatably. This role is a perfect match for you if you are: A builder and coach: You enjoy developing sellers and raising standards. Commercially rigorous: You care deeply about qualification, deal quality, and forecast accuracy. CS-collaborative: You believe Sales and Customer Success must work as one system. Calm under pressure: You bring clarity and direction to complex deals and escalations. Data-informed: You use metrics to drive behavior, not just report results. Decisive: You make clear calls and remove ambiguity for your team. Outcome-driven: You measure success in revenue, predictability, and customer quality. Ideal experience: 10+ years in enterprise SaaS sales leadership Proven success scaling net-new enterprise revenue. Strong track record selling into complex, global organizations. Experience running disciplined sales processes and forecasting. History of close partnership with Customer Success organizations. Comfort operating in fast-growth, evolving environments. Demonstrated ability to recruit and develop top-tier sales talent. Based in Central or Western North America, with a willingness to travel. Bonus if you have knowledge or love of: CSR, philanthropy, or enterprise impact platforms. Selling into HR, People, CSR, or Corporate Affairs teams. Building sales teams in Series B-D environments. Partnering with RevOps to scale sales infrastructure. Mission-driven companies with commercial ambition. 🇺🇸 What you can expect upon joining our team 💰 Salary reviews and share options becoming an integral part of our growth and share in the company's success 💝 Goodstack’s Workplace Giving ⚕️Private Health Insurance 🌞 $300 Brighten your day annual budget 🤓 $1,200 Learning & development annual budget 📚 Goodstack library ⭐️ Paid days off to volunteer for non-profit causes 🎤 Paid days to attend conferences 🥳 Paid day off on your birthday! 🌴 25 days annual leave, plus paid public holidays 💙 Paid sick leave 🧘🏽 Paid wellness leave ⚖️ Flexible working hours 🖥️ WFH budget upon joining 🌳 Ecologi Carbon Offsetting 🙌 … and so much more About us Since 2017, Goodstack has been at the forefront of creating a future where good will be built into everything we do. From daily commutes to weekend activities or grocery shopping, we envision a world where creating positive change is seamlessly integrated into our everyday lives. In this future, the depth and breadth of impact we can make through everyday actions will expand dramatically – benefiting both businesses and the world. Businesses are expected to deliver on both profit and purpose and those that don’t are falling behind. We’re here to make it easy for any company, anywhere in the world, to integrate good into what they do. Doing this empowers everyone – companies, employees, consumers, and communities – to contribute to positive change and take meaningful action. Let's do this! 💜 OUR PLEDGE TO DIVERSITY, EQUITY & INCLUSION We take pride in our diverse and growing team representing 20+ nationalities across 5 continents 🌍! Our continued expansion provides us with opportunities to embrace and celebrate different backgrounds, perspectives, and experiences, essential to our success. We actively seek and welcome applicants from all walks of life, regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. A team that represents the world that we are trying to support is a wiser, more knowledgeable and stronger one. We’re excited for you to bring your experience, yourself and your special lemon twist to Goodstack to propel us forward in striving to create a better world for us all. Check out our Careers Page for more details!

• Act as the primary solution owner from discovery through go-live, ensuring continuity of context across Sales, Engineering, Implementation, and Client Success. • Partner with Sales on deal strategy and solution validation, presenting solution approaches to senior client stakeholders. • Understand client alternatives and position Goodstack’s solution accordingly. • Lead and facilitate client discovery and solution reviews to understand goals, constraints, risks, and success criteria, producing clear client-facing solution recommendations and documentation. • Accountable for solution readiness and alignment through go-live, translating discovery into scoped, implementation-ready solutions that account for timelines and dependencies. • Act as a trusted advisor throughout onboarding, collaborating cross-functionally to drive alignment, resolve issues, and ensure a smooth path to go-live and strong initial adoption. • Capture insights from client engagements to improve solution patterns, playbooks, and delivery frameworks. • Partner with Product to relay client feedback and support roadmap decisions. • Support internal enablement across Sales and Client Success through reusable documentation and materials.