Float Health

Role Description As a Recurring Care Specialist at Float Health, you will play a vital role in driving operational success and delivering an exceptional customer experience. You'll be responsible for coordinating nursing care by interfacing with specialty pharmacies, nurses, and patients, and maintaining relationships with all parties throughout the life cycle of a recurring patient. Leveraging various technology platforms, you'll ensure timely, accurate, and efficient scheduling and communication to support seamless care delivery. - Handle high volumes of communication and scheduling tasks: - Respond to or action approximately 40 Zendesk tickets - Answer up to 30 phone calls - Schedule between 10 to 30 patient visits per shift - Proactively identify and communicate opportunities for process improvement - Work cross-functionally with operations, product, and engineering teams Qualifications - 1+ years of experience with medical scheduling - Excellent critical thinking and problem-solving abilities - Highly organized and capable of managing competing priorities - Exceptional customer service and communication skills - Comfortable working both independently and as part of a team - Tech-savvy and confident navigating multiple platforms - Prior experience in healthcare or familiarity with medical terminology is strongly preferred Requirements - Strong organizational skills - Excellent attention to detail - Proactive, solutions-oriented mindset - Ability to manage and prioritize multiple tasks in a fast-paced environment - Strong sense of accountability and integrity Benefits - Medical, dental, vision - 401k matching - Unlimited PTO with minimum days - Paid parental leave - Phone & internet monthly stipend - Annual Learning Stipend - HSA & FSA - Voluntary Life, Accident, Hospital, and Critical Illness Insurance - Zero commute. Work wherever you are (on or around US hours)

Role Description As a Recurring Care Specialist at Float Health, you will play a vital role in driving operational success and delivering an exceptional customer experience. You'll be responsible for coordinating nursing care by interfacing with specialty pharmacies, nurses, and patients, and maintaining relationships with all parties throughout the life cycle of a recurring patient. Leveraging various technology platforms, you'll ensure timely, accurate, and efficient scheduling and communication to support seamless care delivery. This role requires strong organizational skills, excellent attention to detail, and a proactive, solutions-oriented mindset. You'll handle high volumes of communication and scheduling tasks—responding to or actioning approximately 40 Zendesk tickets, answering up to 30 phone calls, and scheduling between 10 to 30 patient visits per shift. Your ability to manage these responsibilities efficiently while maintaining a high standard of customer service is critical. In addition to daily operations, you'll be encouraged to proactively identify and communicate opportunities for process improvement to maximize team efficiency. Flexibility, adaptability, and a collaborative spirit are essential, as you'll work cross-functionally with operations, product, and engineering teams to share feedback, unify workflows, and help shape the tools and automation that will drive future scalability. This is a 3 month temporary position to support our seasonal growth. What you'll do: - Use Float Health's proprietary technology and third-party platforms to schedule nursing visits for patients - Respond to and manage approximately 40 Zendesk tickets per shift, ensuring accurate and timely resolution - Answer up to 30 inbound calls per shift from pharmacies, patients, and nurses - Schedule and confirm 10–30 patient visits per shift with accuracy and empathy - Communicate professionally via phone, email, and text to coordinate care and confirm scheduling details - Ensure all necessary documentation is collected and uploaded for scheduled visits - Manage and prioritize multiple tasks in a fast-paced environment without sacrificing attention to detail - Collaborate with cross-functional teams to track data, share insights, and provide feedback to streamline operations - Proactively brainstorm and communicate potential process improvements that enhance team efficiency and scalability - Cultivate and maintain effective working relationships with specialty pharmacies and nursing partners Qualifications - Previous medical scheduling experience - Excellent critical thinking and problem-solving abilities - Highly organized and capable of managing competing priorities with strong time management - Exceptional customer service and communication skills—able to explain complex or sensitive information clearly and empathetically - Comfortable working both independently and as part of a team in a dynamic, evolving environment - Tech-savvy and confident navigating multiple platforms at once, with a strong interest in learning new tools - A mindset geared toward continuous improvement and operational efficiency - Prior experience in healthcare or familiarity with medical terminology is strongly preferred Location and Schedule - Location: This is a fully remote position based in the US. - Employment Type: This is a 3-month temporary position to support our seasonal growth. - Work Hours: This is a full-time role working 40h per week. Float operates in the PST time zone. Work hours for this position are likely to be 9am to 5pm PST from Monday to Friday. Benefits - Medical, dental, vision - 401k matching - Unlimited PTO with minimum days - Paid parental leave - Phone & internet monthly stipend - Annual Learning Stipend - HSA & FSA - Voluntary Life, Accident, Hospital, and Critical Illness Insurance - Zero commute. Work wherever you are (on or around US hours) Compensation Compensation for this role consists of a base salary of $48,000 per year for a 3-month engagement contract. Individual compensation will be commensurate with the candidate's experience and location. Culture We're a Series A startup looking for individuals who are willing to grow with the team and adapt to our fast-paced, ever-changing work environment. At Float, we #WorkfortheSuperNurse. We believe that making the best nurses the heroes attracts the best talent, and in turn delivers the best patient experience. As our nurses boldly do what's right for our patients, we boldly do what's right for them. If this is a purpose that inspires you, we'd love to talk! Float Health is an equal opportunity employer. We celebrate the diversity of the team that builds for diverse users. We are committed to creating an inclusive environment for all employees.

Role Description As an Intake Specialist, you'll play a key role in our operations and customer success by managing new patient referrals and coordinating timely start-of-care visits. These visits are typically more urgent than routine healthcare appointments, so your ability to act quickly, communicate clearly, and manage details with precision will directly impact patient outcomes and satisfaction. - Serve as a liaison between specialty pharmacies, nurses, and patients. - Leverage technology platforms to ensure smooth coordination, timely staffing, and successful care delivery. - Represent Float Health with empathy, professionalism, and efficiency. - Resolve issues quickly and accurately to build trust and drive a seamless experience for all stakeholders. - Make staffing decisions aligned with operational and financial objectives. - Identify opportunities to improve workflows, technology, and overall user experience. Qualifications - Flexible and have a learner mindset. - Thrive in urgency. - Team-oriented. - Strong sense of accountability and integrity. Requirements - Utilize the Float Health platform and supporting technology (Zendesk, Google Suite, Slack) to coordinate start of care visits. - Collect information from pharmacies and patients. - Match appropriate nurses to patients. - Manage offers in our marketplace to ensure we pay the nurses a responsible rate. - Onboard patients to Float Health. - Confirm logistics and schedules with all users to ensure a safe and seamless home visit. - Respond to restaff and reschedule requests as they arise. - Communicate clearly, kindly, and proactively with specialty pharmacies, nurses, and patients via email, phone calls, chat, and SMS. - Respond to inbound phone calls, emails, chat, and SMS as well as initiating outbound. - Work cross-functionally with internal teams in shared queues and Slack to ensure visit documentation and other visit-related tasks are completed. - Prioritize and coordinate multiple tasks simultaneously. - Learn new processes and technology continuously. - Develop and maintain positive relationships with peers at specialty pharmacies. - Complete tasks related to pharmacy engagement as needed. - Provide feedback to improve our technology and processes. Benefits - Medical, dental, vision. - 401k matching. - Unlimited PTO with minimum days. - Paid parental leave. - Phone & internet monthly stipend. - Annual Learning Stipend. - HSA & FSA. - Voluntary Life, Accident, Hospital, and Critical Illness Insurance. - Zero commute. Work wherever you are (on or around US hours). Culture We're a Series A startup looking for individuals who are willing to grow with the team and adapt to our fast-paced, ever-changing work environment. At Float, we #WorkfortheSuperNurse. We believe that making the best nurses the heroes attracts the best talent, and in turn delivers the best patient experience. As our nurses boldly do what's right for our patients, we boldly do what's right for them. If this is a purpose that inspires you, we'd love to talk! Float Health is an equal opportunity employer. We celebrate the diversity of the team that builds for diverse users. We are committed to creating an inclusive environment for all employees.

Float is hiring a fully remote LPN/LVN to be the go-to support for our SuperNurses in the field! About Float Float is the full-stack platform for Specialty Pharma home infusion. We’re on a mission to make healthcare safer, easier, and more efficient by connecting SuperNurses to home medication visits - moving all care that doesn’t need a hospital to the home. Float connects nurses with patients so they can get treatments for their chronic conditions in the home rather than going into the overcrowded hospital. Our model benefits all stakeholders - patients get more convenient care, nurses access flexible work for better pay, pharmacies fill more prescriptions, hospitals reduce low-reimbursement admissions, and payors enjoy 12x reduced costs with home-delivered care. Having closed our Series A in 2023, we’re at an inflection point in our growth. We’ve successfully demonstrated multi-state expansion, validated strong unit economics, and boast remarkable retention of patients, nurses, and pharmacies. We’ve facilitated over 82,000 patient visits and are scaling our platform, team, and operations to serve more geographies and patients. The Role The Field Resource Nurse (LPN/LVN) is part of Float’s centralized Clinical Resource team. This role provides real-time phone support to independent contractor nurses in the field, helping them troubleshoot workflows, documentation, and therapy-related questions during active visits. You’ll be the first line of contact for Float’s field nurses, ensuring they feel supported, informed, and confident while providing patient care. In this role, you’ll also be reviewing clinical documentation and helping create plans of treatment. This is a great opportunity for a licensed practical or vocational nurse with experience in infusion or specialty pharmacy who communicates clearly, stays calm under pressure, and enjoys helping other clinicians succeed. This is a first-of-it’s-kind role for Float Health as we scale our Clinical Resource Team. You’ll be a part of our inaugural LVN/LPN team. We’re looking for flexible, adaptable team members who will help us further define this role for the future. What you’ll do: - Provide real-time phone support for field nurses during patient visits. - Help troubleshoot common issues related to equipment, medication handling, documentation, and pharmacy protocols. - Support nurse adherence to therapy standards and pharmacy protocols. - Document call summaries and flag recurring issues for quality or operational follow-up. - Partner with our Clinical Resource Nurses and internal operations teams to ensure a seamless, consistent field support experience. - Clinical Admin tasks, such as: reviewing nurse charts, completion of Plan of Treatment documents, supporting the clinical education team, and management of pharmacy and medication resources. - Additional duties as needed What you’ll bring: - Active unencumbered LPN/LVN license. - 3+ years of nursing experience - Excellent communication skills: calm, clear, and professional with both nurses and pharmacy staff. - Strong clinical judgment and ability to recognize when to escalate issues. - Comfort working in a fast-paced, tech-driven environment with multiple communication platforms. - Exceptional customer service skills, with the ability to digest and explain complex information clearly while communicating professionally, empathetically, and effectively with pharmacies, nurses, and patients - Detail-oriented, organized, and dependable under pressure. - Familiarity with infusion therapies, venous access devices, and specialty pharmacy workflows You’ll thrive in this role if: - You’re someone who’s comfortable supporting the autonomy of like-minded nurses. - You bring emotional intelligence to all that you do, and remain composed and professional in high-stress or uncertain situations. - You’re comfortable handling a high volume of calls while juggling incoming issues at once. - You have an IV Therapy certification (preferred) - You have experience in home health, infusion, lab draws/lab requisitions. Location and Schedule Location: This is a fully remote position based in the US. Employment Type: This is a full time position working 40 hours per week. Work Hours: Float operates in the PST time zone. Work hours for this position are likely to be: - Friday-Tuesday (off Wednesday & Thursday) from 8am-4pm PST with the ability to flex hours as needed to cover team PTO. Pay, perks and such: - Medical, dental, vision - 401k matching - Unlimited PTO with minimum days - Paid parental leave - WFH monthly allowance and home office set up - Annual Learning Stipend - HSA & FSA - Voluntary Life, Accident, Hospital, and Critical Illness Insurance - Zero commute. Work wherever you are (on or around US hours) Compensation for this role consists of a base salary and options grant, with the base salary expected to range from $52,000 to $60,000 per year. Individual compensation will be commensurate with the candidate’s experience and location. Culture: We’re a Series A startup looking for individuals who are willing to grow with the team and adapt to our fast-paced, ever changing work environment. At Float, we #WorkfortheSuperNurse. We believe that making the best nurses the heroes attracts the best talent, and in turn delivers the best patient experience. As our nurses boldly do what’s right for our patients, we boldly do what’s right for them. If this is a purpose that inspires you, we’d love to talk! Float Health is an equal opportunity employer. We celebrate the diversity of the team that builds for diverse users. We are committed to creating an inclusive environment for all employees.

Are you an infusion center or oncology nurse looking for a flexible side gig? Are you a critical care RN or ER nurse interested in taking care of patients outside of the hospital? We are here for YOU! Float Health is an on-demand nursing service company. Float partners with specialty pharmacies to connect patients and nurses for in-home medication administration. Each nurse works as an independent nurse contractor to provide patients with IV medications, including IVIGs and monoclonal antibodies. All jobs are when you want them, where you want them, and the best part is you get to choose your schedule. There is never any obligation to accept a job! Previous job experience required: - 3-5+ years of hospital-based nursing or home infusion/infusion center Responsibilities include: - Providing one-on-one patient care and education in the comfort of their own home - Utilize your clinical IV skills by placing and maintaining PIVs - Administer IV infusions and medications to patients in a safe and efficient manner Previous job experience preferred: - Emergency Department, Infusion Center, Preoperative, Infusion Home Health, Critical Care, Transport Required Education: - RN or BSN Required Documents: - Current Active State Registered Nursing License or Compact Nurse License (NLC) - Current BLS - Proof of Nursing Liability Insurance https://www.youtube.com/watch?v=GQcRgAAJUfU&t=8s Pay: $75.00 - $85.00 per hour Medical Specialty: - Allergy & Immunology - Critical & Intensive Care - Emergency Medicine - Hematology - Home Health - Infectious Disease - Oncology Supplemental Pay: - Completion bonus - Referral bonus Experience: - Hospital Nursing: 3 years (Required) License/Certification: - BLS Certification (Required) - RN License (Required) Work Location: - On the road

Are you an infusion center or oncology nurse looking for a flexible side gig? Are you a critical care RN or ER nurse interested in taking care of patients outside of the hospital? We are here for YOU! Float Health is an on-demand nursing service company. Float partners with specialty pharmacies to connect patients and nurses for in-home medication administration. Each nurse works as an independent nurse contractor to provide patients with IV medications, including IVIGs and monoclonal antibodies. All jobs are when you want them, where you want them, and the best part is you get to choose your schedule. There is never any obligation to accept a job! Previous job experience required: - 3-5+ years of hospital-based nursing or home infusion/infusion center Responsibilities include: - Providing one-on-one patient care and education in the comfort of their own home - Utilize your clinical IV skills by placing and maintaining PIVs - Administer IV infusions and medications to patients in a safe and efficient manner Previous job experience preferred: - Emergency Department, Infusion Center, Preoperative, Infusion Home Health, Critical Care, Transport Required Education: - RN or BSN Required Documents: - Current Active State Registered Nursing License or Compact Nurse License (NLC) - Current BLS - Proof of Nursing Liability Insurance https://www.youtube.com/watch?v=GQcRgAAJUfU&t=8s Pay: $75.00 - $85.00 per hour Medical Specialty: - Allergy & Immunology - Critical & Intensive Care - Emergency Medicine - Hematology - Home Health - Infectious Disease - Oncology Supplemental Pay: - Completion bonus - Referral bonus Experience: - Hospital Nursing: 3 years (Required) License/Certification: - BLS Certification (Required) - RN License (Required) Work Location: - On the road

Are you an infusion center or oncology nurse looking for a flexible side gig? Are you a critical care RN or ER nurse interested in taking care of patients outside of the hospital? We are here for YOU! Float Health is an on-demand nursing service company. Float partners with specialty pharmacies to connect patients and nurses for in-home medication administration. Each nurse works as an independent nurse contractor to provide patients with IV medications, including IVIGs and monoclonal antibodies. All jobs are when you want them, where you want them, and the best part is you get to choose your schedule. There is never any obligation to accept a job! Previous job experience required: - 3-5+ years of hospital-based nursing or home infusion/infusion center Responsibilities include: - Providing one-on-one patient care and education in the comfort of their own home - Utilize your clinical IV skills by placing and maintaining PIVs - Administer IV infusions and medications to patients in a safe and efficient manner Previous job experience preferred: - Emergency Department, Infusion Center, Preoperative, Infusion Home Health, Critical Care, Transport Required Education: - RN or BSN Required Documents: - Current Active State Registered Nursing License or Compact Nurse License (NLC) - Current BLS - Proof of Nursing Liability Insurance https://www.youtube.com/watch?v=GQcRgAAJUfU&t=8s Pay: $65.00 - $75.00 per hour Medical Specialty: - Allergy & Immunology - Critical & Intensive Care - Emergency Medicine - Hematology - Home Health - Infectious Disease - Oncology Supplemental Pay: - Completion bonus - Referral bonus Experience: - Hospital Nursing: 3 years (Required) License/Certification: - BLS Certification (Required) - RN License (Required) Work Location: - On the road

• Own the full sales cycle end to end, from sourcing and qualifying national Specialty Pharmacy execs to running discovery, demos, C-level pitching, account development, scoping, contracting, and closing • Build sharp, credible business cases by deeply understanding SP workflows, referral economics, nurse supply/distribution/vetting constraints, and where Float creates real operational leverage for our partners • Create customer value propositions, marketing collateral, demos, and initial pricing models that win executive sponsorship from SPs • Earn trust with pharmacy leaders, clinical ops teams, and execs by speaking their language and understanding how care actually gets delivered in the home • Carry the Float flag at conferences and in the field, shaping the conversation that positions Float as the trusted leader in home infusion nurse supply • Test, refine, and evolve our sales motion as we scale, including messaging, pricing narratives, ICP definition, and deal structure • Own accurate forecasting, pipeline hygiene, and clear reporting so leadership always has a real view of what’s happening and what’s coming next • Own customer acquisition economics by balancing judgment and data to ensure every deal drives real, durable returns for the business • Keep a pulse on the strategic directions of our SPs, payer dynamics, competitors, and regulatory changes so our go-to-market stays sharp and ahead of the curve • Act as the voice of the customer by capturing real-world feedback and feeding it directly into Product, Ops, and Leadership to sharpen product-market fit