Transform AI

Role Description We're hiring a Customer Success Manager to join us in ensuring our enterprise clients achieve transformational outcomes with our AI-driven platform. You'll work at the intersection of technology, consulting, and business transformation to drive customer adoption, retention, and growth. This role encompasses: - Strategic account management - Technical enablement - Building lasting partnerships with Fortune 500 companies and global consultancies You will report into our Head of Product and CX and work closely with all of our founders. This role will initially be very hands-on, working directly with our beta cohort of customers as the founding dedicated customer success team member. What You'll Do - Own the full customer journey from initial sale through onboarding, implementation, support, expansion, and renewal to ensure rapid-response support and high CSAT - Drive product adoption and help customers achieve measurable business outcomes - Lead strategic business reviews and co-develop success plans with enterprise stakeholders - Build and maintain trusted relationships with executive sponsors and key stakeholders - Provide technical enablement and best practices training to customer teams - Identify and collaborate on expansion opportunities to grow strategic accounts - Gather and synthesize customer feedback to influence product direction - Monitor customer health metrics and proactively address risks and opportunities - Design and lead implementation processes and customer meetings, creating tools, artifacts, and scalable success playbooks from scratch - Support the design of self-service, automated, and agent-led onboarding experiences for small businesses, and lead thoughtful, change-oriented success programs for enterprise customers - Serve as the founding member of the Customer Success team, working hands-on with our beta cohort to refine our customer experience while building strong, trusted relationships - Report to the Head of Product & CX and collaborate closely with the founding team to shape the role, strategy, and impact of Customer Success - Collaborate with leadership to design, construct, and continuously improve the onboarding experience and broader customer success strategy Qualifications - 4+ years of experience in ERP implementation consulting, with a strong focus on NetSuite - 3+ years of customer success or account management experience with enterprise software - Proven track record of managing complex B2B relationships and driving customer outcomes - Strong understanding of enterprise transformation, consulting, or change management - Ability to navigate technical discussions and translate between business and technical teams - Experience with SaaS metrics (NRR, churn, adoption, health scores) - Excellent presentation and communication skills, especially with executive audiences - Data-driven mindset with the ability to identify trends and surface actionable insights - Proven ability to manage multiple high-value accounts simultaneously - Professional proficiency in English, both written and verbal - Self-starter who's comfortable building processes from the ground up in a fast-paced startup environment Bonus Points - Experience with AI/ML platforms or implementing cutting-edge enterprise technologies - Background in management consulting or digital transformation - Formal technical training or hands-on experience with technical tools/platforms - Experience establishing or scaling a customer success function in a startup or growth-stage company Benefits - Join a high-caliber team defining customer success for next-generation AI platforms - Work directly with Fortune 500 companies transforming their operations - Shape our customer experience standards from the early stages - Be part of a fast-paced, supportive, and customer-obsessed environment - Competitive compensation, equity upside, and career growth opportunities

Role Description As a Founding Account Executive, you will own the full sales cycle from prospecting through close. You’ll work directly with the CRO and alongside product, engineering, marketing, and delivery to drive meaningful outcomes with customers, partners, prospects, and across the Transform AI organization. You will primarily work with systems integrators — the firms running ERP and digital transformation programs who need a platform to govern, automate, and deliver them end to end. You’ll also sell directly to the enterprises running those programs. This is a build role. You will help write the playbook as we scale operations, shaping the narrative for both business and technical buyers, landing reference customers, building relationships, and setting the standard for how Transform sells. This position is Remote, reporting to the CRO. Responsibilities - Own full-cycle revenue — Lead-to-Close. - Drive heavy outbound. You set the pace. - Run discovery and product demos for various audiences without leaning on pre-sales / solutions consulting. - Solution-oriented — excited to dive into the product to craft solutions for clients. - Operate as an AI-native seller — use modern agents and automation for research, prospecting, and admin; open to rethinking GTM from a first-principles perspective, via AI-driven philosophies. - Act as a consultative partner to SIs: understand how services firms structure engagements and run implementations, and where Transform fits their delivery and their P&L. - Close the loop with the CRO, product, marketing, and engineering — translate what you hear in-market into positioning and roadmap priorities. Qualifications - 5+ years of full-cycle closing experience in B2B SaaS and/or professional services, with a track record of carrying and hitting a number. - Familiarity with the systems integrator, professional services, and PMO worlds. You’ve sold at consulting firms, to consulting firms, have delivery experience, and/or know the operations around digital transformation initiatives. - Comfortable running your own demos and holding your own with technical buyers. - Outbound hunter — thriving on competition, collaboration, and teamwork; driving net-new ARR and enjoying the process. - Remote-ready: reliable, organized, and fully accountable for your own schedule and output. - Passionate about AI and fluent using it in your daily work. - HubSpot Native: strong HubSpot proficiency, sound CRM fundamentals. Desired Qualifications - Familiarity with ERP, HCM, Delivery, and overall enterprise software rollouts. - A background that blends sales with consulting or implementation delivery. - Experience selling into or alongside major ERP ecosystems. - Early-stage or founding-team experience, and comfort with ambiguity. - Builder mindset — you want to help build the sales culture, not just join one. - Willingness to travel as needed for on-sites, conferences, and customer meetings (a valid passport is a plus for occasional international travel). Compensation $140K–$240K OTE, plus meaningful founding-team equity. Govern. Automate. Deliver. Apply: careers@transform.ai

Role Description We’re looking for a Product & UX Designer, someone obsessed with understanding user needs, translating vision into product, and bridging the gap between ideas and execution. This is not a typical visual designer role. We’re seeking someone who thinks in systems, maps complex processes into intuitive experiences, and works directly with leadership, users, and engineers to bring a new category-defining product to life. This is a remote role based in the United States. What You’ll Do - Translate founder and stakeholder vision into structured product flows, wireframes, and functional user journeys - Engage directly with users to understand workflows, frustrations, and hidden needs - Lead discovery interviews, usability testing, and iterative design validation - Define UX architecture for complex, enterprise-facing features and AI-assisted workflows - Collaborate closely with product and engineering to define MVPs and shape delivery - Help build and scale a UX culture Qualifications - 5+ years of experience in UX strategy, product design, or systems design—ideally in enterprise SaaS - Strong experience mapping multi-step workflows, personas, and systems-thinking approaches - Exceptional communication and synthesis skills—you make complexity feel simple and elegant - A builder’s mindset: excited to help shape early product structure, feedback loops, and feature prioritization - High empathy for users and deep curiosity for how they work Bonus Points - Experience in consulting tech, workflow tools, or platforms serving professional services - Familiarity with AI/ML-driven products or how to integrate human-AI interaction patterns - Proficiency in prototyping and design tools (esp. Lucid, Figma) - Comfortable collaborating with engineers and understanding basic technical constraints Benefits - Work directly with the founding team on high-impact product development - Shape the foundation of our UX practice and Bogotá hub - Help define a new category of enterprise software, powered by AI and human insight - A chance to shape the product and the company from the earliest days - Be part of a global startup solving complex, meaningful problems—and have fun doing it