This page tracks remote content manager openings that are location-eligible for Missouri.
Open jobs
445
Hiring companies this week
10
Salary sample
$15 - $128,200
Jobs added last hour
0
445 Jobs
369 Companies
Role Description ATI is modernizing. We are transforming how we train, coach, and support automotive shop owners across the country, and we need someone who can build the content engine that powers that transformation. This is a senior individual contributor role with significant strategic ownership. You will set the direction, do the work, and show up in the room as an ATI expert. No playbook is handed to you. You build it. This role sits at the intersection of content strategy, member communications, learning design, and digital platform ownership. You will lead the development and delivery of ATI's training programs, peer group curriculum, and coaching support content, while simultaneously owning the strategy and overhaul of ATI's public-facing website and member portal. The member portal is ATI's operational hub where members and coaches track weekly performance data to manage and grow their automotive and collision businesses. Modernizing that experience is a top priority. Content placed into ATI's learning management system will be managed by a peer to this role. Your focus is on creating that content and ensuring it reflects ATI's standards, as well as owning the digital environments where members and prospective members interact with ATI directly. Qualifications - 8 or more years of experience in content strategy, content development, instructional design, marketing communications, or a closely related field - Demonstrated ability to build and execute a content or communications strategy independently, without heavy management oversight - Experience creating both in-person and digital on-demand learning or content programs - Strong research and synthesis skills. You can scan the industry, find the signal, and turn it into a usable program. - Comfortable presenting and facilitating to senior executive audiences, peer groups, and live workshop settings - Experience owning or leading a digital platform or website, including coordinating with technology vendors, finance, and cross-functional stakeholders to drive improvements - Strong written communication skills. Every piece of content you create carries the ATI brand. Requirements - Experience in automotive aftermarket, franchise, skilled trades, or professional services industries (strongly preferred) - Background in coaching or consulting environments, peer advisory groups, or professional development programming (strongly preferred) - Familiarity with member portals, performance dashboards, or data-driven member experience platforms (strongly preferred) - Comfort with content governance, site taxonomy, and working alongside UX and technology partners to define platform requirements (strongly preferred) - Experience with tools such as Articulate 360, Adobe Creative Suite, or similar content development platforms (strongly preferred) - Coordinate execution across internal teams and external partners including technology vendors, finance, ATI partnerships, and member experience teams - Define and enforce content governance, site taxonomy, and information architecture for both platforms to ensure a consistent and intuitive member experience - Stay current on digital platform capabilities, member portal tools, and data visualization trends to inform forward-looking vendor and build recommendations Benefits - Compensation Range: $15.00 - $163,000.00 - Compensation Frequency: Annual - Base pay offered may vary depending on actual location, job-related knowledge, skills, and experience. - Supplemental pay types may include commissions or bonus incentives, depending on the role. - Driven Brands offers a variety of health and wellness benefits including paid time off and holiday pay. - Get early access to 50% of your earned wages at any time through our myFlexPay program.
Our mission: to build the world’s best quantum computers to solve the world’s most complex problems.
• Distill complex quantum information science into clear, compelling narratives that resonate with both the public sector and technical audiences. • Develop and manage an editorial calendar that aligns with our go-to-market milestones, ensuring a consistent brand voice across all channels - paid, earned, shared and owned. • Serve as the primary creator for written content, including website copy, blog posts, video scripts, and social storytelling. • Identify the need and lead the execution of visual asset creation. • Partner with public sector sales team, R&D, and Government Affairs to uncomplicate technical concepts and transform them into actionable, high-impact content. • Establish clear processes for content requests, creation, approval, and distribution, ensuring high standards for accuracy, quality, and brand consistency.
Role Description You own the system that turns our clients’ real experience and expertise into content no competitor and no AI can replicate. Every law firm we work for has a story, a way of practicing, and hard-won knowledge that lives only in the attorney’s head — and your job is to get it out, capture the exact language they use, and turn it into a usable asset that makes their content credible, distinct, and on-brand. This is not about collecting information. It’s about extracting language AI can’t fake. You build the frameworks, train the people who run interviews, personally extract the strongest material from every conversation, and own the searchable E-E-A-T library that the content team draws from. You may also lead a small team of editors or writers who help turn that raw material into published content. You sit at the front of the content quality chain: you create the fuel, and the rest of the content team turns it into pages that rank, convert, and sound unmistakably like the client. What You Own - The end-to-end E-E-A-T system — from interview framework design through extraction, operationalization, and long-term knowledge management. - Interview frameworks and conversation topics — practice-area-specific, designed to push past generic legal explanations and draw out stories, local knowledge, differentiators, and the language clients actually use. - Interviewer enablement — training Account Managers and Key Account Managers to run great interviews, shadowing early ones, and raising the floor on interview quality across the team. - Insight extraction — personally pulling the best quotes, strongest stories, local insights, emotional language, procedural expertise, FAQ opportunities, and differentiators out of every transcript. - Operationalization — turning extracted material into structured ClickUp tasks for PM review and Strategy implementation. - The searchable E-E-A-T library — a categorized, queryable database of attorney quotes, local insights, insurance tactics, courtroom observations, practice-area stories, intake objections, and emotional phrasing. - Content utilization — ensuring extracted E-E-A-T material is actually used in published content. - Any editors or writers under you — their development, quality, and consistent use of E-E-A-T material in the work they produce. - Annual refresh — keeping each client’s E-E-A-T material current after verdicts, major cases, law changes, and new practice areas. Your Number - Primary: E-E-A-T coverage and utilization — the share of priority and active clients with a current, extracted E-E-A-T asset that is actually being used in published content. - Supporting: Extraction quality — whether the material you pull is genuinely unique, quotable, and writer-ready. How You Do The Job You are the strategic brain of the E-E-A-T process, not just another interviewer. Account Managers and Key Account Managers handle much of the scheduling, logistics, and interviewing; you make those interviews good — you design what gets asked, train the people asking, shadow and conduct interviews yourself where there’s no Key AM, and own the quality of what comes out the other side. When you do an interview, you treat it as a conversation, not an interrogation, and you draw out the moments worth keeping. After the conversation, the real work is yours: extracting the language that differentiates the client, organizing it into a usable asset, and building the tasks and library entries that put it to work. If you lead editors or writers, you develop them and hold them to using that material well. You work primarily in: - Claude — your primary work surface for cleaning transcripts, extracting quotes and stories, surfacing FAQ and differentiator patterns. - ClickUp — where E-E-A-T assets, tasks, and the Client Center live; you operationalize interview output and route it for implementation here. - Notion — where the E-E-A-T process, frameworks, and training material are documented and kept current. - Riverside.fm / Zoom — the interview capture tools used to record clean video and audio for transcription and reuse. You understand law firm marketing and the legal-industry considerations the work demands — consent for discussing specific cases, editing out sensitive information, and each client’s advertising-compliance requirements by jurisdiction. The relationship comes first: a client who feels heard and valued in the interview becomes the firm’s biggest advocate, regardless of the content produced. AI-Native Requirements - Uses Claude to clean and structure transcripts, surface the strongest quotes and stories, and tag material by category. - Builds and maintains the E-E-A-T library as a queryable asset. - Uses AI to spot FAQ opportunities, differentiators, and content angles buried in interview material. - Protects the part AI cannot do — the live human conversation that produces the language in the first place. - Feeds extracted material into the content team’s prompts and workflows. - Flags recurring extraction or operationalization bottlenecks to AI Ops for automation. Success Looks Like - At 6 months: Priority clients have current, extracted E-E-A-T assets in the library, and the content team is actively pulling from them. - At 6 months: Interviewers across the AM and KAM teams are running noticeably better interviews. - At 12 months: The E-E-A-T library is a living, searchable asset that measurably shapes content across the client base. - At 12 months: Extraction quality is high enough that writers rarely have to come back for more. - At 12 months: If leading editors or writers, has developed them into reliable owners of E-E-A-T-rich content. Qualifications - Exceptional interviewing and listening instincts. - A sharp editorial eye for what is genuinely unique versus generic. - Strong writing and extraction skills. - Working knowledge of law firm marketing and legal-industry considerations. - Organizational discipline. - People leadership instincts. - Bias toward action and follow-through. - Fluent and eager with AI tooling. Benefits - Starting Salary of $70k, compensation commensurate with experience. - Fully Remote. - Unlimited PTO. - $100 Wellness Reimbursement Program. - Quarterly training stipend for Professional Development. - 401(k) with 3% Employer match (Safe Harbor). - 100% Employer-Paid Health Insurance. What to Expect in the Interview Process - Human Resume Review: Your resume will be reviewed by our Talent Acquisition team. - One-Way Video Interview: Selected candidates will complete a one-way video interview. - Live Zoom Interview: Candidates who move forward will meet with Talent Acquisition and the Hiring Manager. - Creative Role Assessment (When Applicable): Candidates may be asked to complete a paid test project.
A Vitru Educação é a maior instituição privada de ensino EAD do Brasil e referência nacional do ensino presencial e Medicina. Juntas, Vitru, Unicesumar e Uniasselvi se dedicam ao desenvolvimento individual e coletivo, priorizando o aprendizado e fazendo do conhecimento um estilo de vida.
Role Description A Vitru Educação está em busca de professor(a)-autor(a) para atuar na revisão técnica, validação acadêmica e curadoria conceitual da disciplina Redes Privadas 5G e IoT Industrial, do curso Pós-Graduação em Infraestrutura de Redes e Telecomunicações 5G/6G, na modalidade pós-graduação EAD. SOBRE A ATIVIDADE: - Curadoria e validação de conteúdo - Revisão técnica de 3 temas (20 a 30 laudas cada) - Análise de atualidade conceitual, linguagem e adequação ao público - Conferência e eventual complementação de referências - Realização de ajustes diretamente no material (não apenas sugestões) - Atividades avaliativas e complementares - Validação de 3 questões de autoestudo por tema - Revisão e validação de 15 questões objetivas por tema - Validação de materiais complementares (1 estudo de caso + 10 questões) - Validação de roteiros e gravação de 3 videoaulas (10 a 15 minutos cada) EMENTA DA DISCIPLINA: - Arquitetura de Mobile Private Networks (MPN) - Integração com Edge Computing e MEC - Conectividade determinística para IIoT - Casos industriais: portos, mineração, manufatura e agronegócio - Requisitos de segurança, confiabilidade e SLA em ambientes críticos Qualifications - Pós-graduação lato ou stricto sensu – Especialização, Mestrado ou Doutorado na área da disciplina* - Familiaridade com Google Docs e/ou Word - Organização, gestão de prazos e clareza na escrita - Experiência prévia na produção de livros ou materiais educacionais será considerada um diferencial - Graduação em Engenharia de Telecomunicações, Engenharia Elétrica, Redes de Computadores, Engenharia da Computação, Ciência da Computação ou áreas correlatas - Especialização e/ou Mestrado em Telecomunicações, Redes Móveis, 5G, 6G, Open RAN, SDN/NFV ou áreas afins Benefits - Atividade 100% home office - Acompanhamento especializado durante todas as etapas - Publicações com registro de ISBN - Desenvolvimento de competências autorais digitais - Visibilidade nacional e reconhecimento acadêmico Company Description A Vitru Educação é a maior instituição privada de ensino EAD do Brasil e referência nacional do ensino presencial e Medicina. Juntos como Vitru, Unicesumar e Uniasselvi, nos dedicamos ao desenvolvimento individual e coletivo. Nossa prioridade é o aprendizado, fazemos do conhecimento um estilo de vida!
Hopes Global Getaways is a remote travel planning company powered by a full-service travel agency that specializes in destination weddings, honeymoons, cruises, family vacations, and luxury getaways. We partner with top global travel brands to design seamless, memorable travel experiences for clients worldwide. Our mission is to help travelers plan unforgettable vacations while offering flexible, remote opportunities for individuals who are passionate about travel and customer service.
Role Description We're currently seeking creative, organized, and people-focused individuals to join our growing team as Travel Content & Booking Specialists. This remote opportunity combines travel planning support with digital engagement. You'll help showcase travel experiences, share destination information, assist clients with vacation inquiries, and support the coordination of travel arrangements through approved supplier networks. If you enjoy discovering new destinations, communicating with people online, and helping others turn travel ideas into reality, this could be an excellent fit. No prior travel industry experience is necessary. Training, resources, and ongoing guidance are provided. Responsibilities - Share travel inspiration, destination highlights, and vacation opportunities across digital channels - Assist clients with exploring travel experiences that align with their interests, schedules, and budgets - Help coordinate reservations for resorts, cruises, guided tours, transportation, and vacation packages - Research destination information, travel products, and supplier promotions - Respond to travel-related inquiries and provide professional client support - Prepare and organize trip details, confirmations, and travel documentation - Maintain accurate records within online booking and customer management systems - Monitor industry updates, promotional offers, and emerging travel trends - Participate in ongoing training, team meetings, and professional development programs Qualifications - Enjoy interacting with people and building positive relationships - Have strong written and verbal communication skills - Are comfortable creating or sharing online content - Stay organized while managing multiple projects and client requests - Can learn new software platforms and digital tools efficiently - Work well independently in a remote environment - Demonstrate professionalism and attention to detail - Have reliable internet access and basic computer proficiency Requirements - Minimum age of 18 years - Authorized to work in the United States, United Kingdom, Mexico, Australia, Spain, or other approved locations - Ability to work independently and manage responsibilities remotely Benefits - Fully remote opportunity - Flexible scheduling options - Comprehensive onboarding and training - Personal travel booking website - Ongoing mentorship and professional development - Access to industry suppliers, booking tools, and travel resources - Travel incentives, supplier perks, and special programs - Growth opportunities within a supportive and expanding team - Work-from-anywhere flexibility with internet access
• Execute against the editorial calendar with consistent, high-quality output across a wide range of formats: blog posts, long-form guides, ebooks, case studies, web copy, email nurture sequences, event descriptions, customer spotlights, and more. • Write for multiple audiences and buyer segments including, nonprofit fundraising leaders, development directors, digital teams, and ops professionals, adapting tone, depth, and framing for each. • Produce content that serves the full funnel, from awareness-stage thought leadership to late-stage sales enablement material. • Operate Fundraise Up's content flywheel: take a single conversation, podcast episode, webinar, event recording, or executive roundtable and transform it into multi-channel assets including blog posts, email copy, and sales one-pagers. • Write scripts, show notes, video descriptions, and companion editorial content for YouTube, webinars, and livestream programming. • Work closely with the Director and multimedia producer to ensure every video and podcast asset is fully leveraged across written and digital channels. • Turn customer stories, case studies, and interviews with nonprofit leaders into compelling, narrative-driven content that showcases real-world fundraising innovation and impact. • Support recurring content programs - webinars, interviews, in-person activation recaps - by producing the written assets that extend their reach before, during, and after each event. • Research and draft commentary, insights, and analysis on major developments shaping the nonprofit sector: technology shifts, donor behavior trends, policy changes, and fundraising innovation. • Support the production of quarterly and annual insights reports and other high-value industry content. • Apply hands-on SEO expertise to everything you produce - keyword research, on-page optimization, internal linking, content refresh cycles, and topic clustering. • Stay current on Answer Engine Optimization (AEO) and how AI-generated search is reshaping content consumption; structure content to perform in featured snippets and conversational AI responses. • Write and optimize website copy in collaboration with design, product marketing, and demand generation; contribute to conversion-focused landing pages, product pages, and campaign assets. • Own Fundraise Up's social media presence end-to-end across LinkedIn, Instagram, Facebook, and other relevant platforms - developing channel-specific strategies rooted in audience behavior and business goals. • Build, write, and maintain a social content calendar that balances brand storytelling, educational content, product updates, and community engagement. • Adapt long-form editorial, video, and campaign assets into social-ready content across formats: text posts, carousels, short-form video, quote graphics, and more. • Own content performance reporting - tracking organic traffic, content-influenced pipeline, engagement, social analytics, and SEO lift - and translate data into a clear point of view on what to cut, refresh, or double down on. • We expect every team member to actively use AI in their day-to-day work, identify where AI can change the shape of problems in their function, and grow their fluency as the tools evolve. You should already be using AI meaningfully in your work and understand where it adds value and how it can improve the way you operate.
At RUN Studios we recognize our ultimate success depends on our talented and dedicated workforce. We understand, value, and are grateful for the invaluable contributions made by each employee. Our goal is to provide a comprehensive program of evolving competitive benefits specifically designed to support the needs of our employees and their dependents.
Role Description RUN Studios and its client partner, a large online retailer headquartered in Seattle, are seeking a highly-motivated, trend-obsessed Social Commerce & Content Curation Manager to own and execute product curation and editorial planning for social media programs spanning multiple retail categories on a 3-month contract. While this is a remote position, RUN Studios can only consider candidates currently residing in the following states at this time: CA, CO, FL, ID, MI, NJ, NY, OR, TX, WA. As an avid consumer of social media and culture, this individual has a pulse on emerging trends, understands how products move through social ecosystems, and knows how to translate cultural moments into compelling commerce storytelling. You will be responsible for developing category-specific editorial calendars informed by trends, seasonal moments, customer interests, and platform behaviors. You will curate and merchandise products that bring these stories to life, creating high-quality product lists and creative briefs that enable Content Creators to produce engaging, social-first content across TikTok, Instagram, Pinterest, and emerging platforms. The individual in this role has a proven track record in trend forecasting, merchandising, styling, and editorial planning, with a strong understanding of what resonates with customers and performs on social media. They are passionate about uncovering emerging products and brands, obsess over details, and bring a strong aesthetic point of view balanced with analytical rigor. Responsibilities - Develop editorial and commerce calendars across multiple interest areas and retail categories, identifying seasonal moments, emerging trends, and social-first content opportunities. - Conduct ongoing trend scouting across social platforms, creator ecosystems, media publications, competitive brands, and cultural moments to identify opportunities for content and product storytelling. - Curate and merchandise products aligned to editorial themes and social trends, creating detailed product lists and creative briefs for Content Creators. - Partner closely with Content Creators to provide styling guidance, product context, and creative inspiration that enables best-in-class social-first content. - Monitor social media, influencers, and cultural trends to identify viral products, emerging aesthetics, and evolving customer interests. - Perform market analyses and competitive audits to identify content white spaces, merchandising opportunities, and shifts in consumer behavior. - Develop category expertise across a portfolio of interest verticals, including but not limited to Food & Cooking, Beauty & Personal Care, Fashion & Style, Sports & Outdoors, Home & Living, Electronics & Tech, Wellness & Active Living, Pets & Animals, Arts & Crafts, Gaming & Play, Music & Instruments, Photo & Film, Reading & Book Culture, Celebrations & Gatherings, Hobbies & Collecting, and Parenting & Kids’ World. - Partner alongside stakeholders to ensure editorial plans and product selections align with brand identity, business priorities, and customer interests. - Present editorial calendars, trend reports, product curations, and learnings/insights in stakeholder reviews. - Establish and maintain organized tools, templates, and tracking mechanisms for editorial calendars, product lists, and content planning. Qualifications - 5+ years relevant experience in merchandising, editorial, content curation, styling, trend forecasting, or digital marketing. - Deep understanding of social media culture with demonstrated experience identifying trends, viral products, creators, and cultural moments that influence customer behavior. - Strong merchandising and styling instincts with the ability to curate products that tell compelling stories and resonate with customers. - Experience developing editorial calendars or content strategies across multiple categories or consumer interests. - Demonstrated ability to balance strategic thinking with operational excellence in a fast-paced environment. - Strong project management skills with the ability to manage multiple priorities and stakeholders simultaneously. - Proficient with Airtable, Excel, Asana, or similar planning and organizational tools. - Bachelor’s degree or equivalent professional experience. Bonus if You Have - Experience working in a customer-facing editorial, merchandising, social media, or creative role for retailer, publisher, media company, or consumer brand. - Portfolio showcasing editorial calendars, trend reports, product curations, merchandising strategies, or related work. - Extensive knowledge of the contemporary retail landscape, brands, creators, and consumer trends. - Fluency with social media and influencer marketing, including creators and communities across demographic segments. - Experience partnering closely with content creators, photographers, stylists, or creative teams to develop customer-facing content. Additional Position Details - Supervisory Responsibilities: None. - Physical Demands: Prolonged periods of sitting at a desk and working on a computer. - Work Environment: Typical for an office setting or home environment. Remote. - Travel: None. Compensation Pay Range: $45.00 - $51.00 (Hourly). The successful candidate’s pay will be based on various factors such as individual qualifications and work location. Benefits - Access to medical, dental, vision, life, and AD&D benefits. - Health savings and flexible spending accounts. - Other telehealth and wellness benefits. - A minimum of seven paid holidays per year. - Accrual of at least 6.5 days (Temporary Employment) to at least 15 days (Regular Employment) of paid time off per year. - A 401k plan with company match. - Discretionary bonuses dependent on company, team or individual performance. - Referral bonuses for eligible hired referrals.
Role Description We're hiring a Marketing Lead to own the substance of how Sumble shows up in the world: the strategic narrative, the editorial voice, the assets that ship, and the social presence that compounds. This is a senior individual contributor role with no direct reports, and we're hiring it that way intentionally. You'll have full strategic ownership, stakeholder authority, and a real budget for tools and external resources. - Define what Sumble sounds like, how we tell our story, and what we put into the world across every format that matters: long-form content, organic social, founder-voice posts, ad creative, sales enablement, brand. - Operate with modern AI tooling and a tight roster of external specialists. What you'll own - Brand tone and editorial voice: - Define what Sumble sounds like with a distinct, casual, and direct brand voice. - Build the voice guide, tone do's and don'ts, and stylistic conventions. - Set the editorial bar and decide what we publish, what we kill, and what we sharpen before it goes out. - Strategic narrative: - Develop and own Sumble's strategic narrative. - Partner with the founders and Head of Marketing to evolve the narrative. - Run the narrative loop with sales. - Social and organic LinkedIn: - Own Sumble's organic social presence, primarily on LinkedIn. - Set the editorial calendar, write the posts, and shape the cadence. - Ghost-write for founders, execs, and key team members. - Engage with thought leaders and treat social as a system. - Long-form and short-form content: - Swing comfortably across formats: essays, market analyses, social posts, and ad copy. - Write hook-based content that earns attention from the first beat. - Run the editorial calendar across all formats. - Video and multimedia: - Own how Sumble shows up beyond text. - Brief, shape, and direct short-form video and visual assets. - Turn major narrative bets into multi-format moments. - Sales-aligned content: - Build sales enablement assets and own the funnel content. - Ensure every major content investment ladders to pipeline or deals. - Data-driven content from Sumble's platform: - Mine Sumble's own data and platform signals to produce unique content. - Turn raw signal into narrative. - Search and AI visibility: - Own how Sumble gets found in classic SEO and AI answer engines. - Build practices and partnerships that compound this advantage. - Measurement and iteration: - Track what works and what doesn't by piece and by channel. - Run a tight feedback loop with Sales and Customer Success. Qualifications - 7+ years of B2B content experience, ideally in GTM tech. - Range across long-form and short-form content. - Experience defining a brand voice. - A sales-oriented mindset with experience working closely with sales teams. - Data-curious and excited about finding stories in datasets. - A Super IC operating style with a focus on content function. - Demonstrated AI fluency in production workflows. - Comfortable orchestrating consultants and agencies. - Ghost-writing skills. - Fluent in the standard B2B content stack. Benefits - Top tier medical, dental, and vision insurance (US). - 401(k) (US). - 4 weeks PTO. - Equity in a high-growth, Series A company. - Generous AI token usage policy.
At BILL, we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools, we help businesses—from startups to established brands—make smarter decisions and gain control of their operations. We value purpose, drive, and curiosity—and we thrive in a fast-paced, ever-changing environment. BILL builds high performing teams and we seek to hire the best talent for every role.
Role Description The CXO AI Service Excellence & Operations team sits at the heart of BILL’s next-generation customer support experience, designing intelligent, AI-enabled journeys that help small and midsize businesses move money with confidence. As the Senior Manager, AI-First Self-Service Content & Knowledge, you will own the strategy and execution of our global knowledge ecosystem—the foundational “neural network” that powers the BILL Assistant and our AI Agent Assist tools. You’ll transform legacy documentation into an AI-optimized, Retrieval-Augmented Generation (RAG) environment that delivers fast, accurate, and trustworthy answers for customers and service representatives. This is a highly visible leadership role for a builder who thrives at the intersection of customer experience, artificial intelligence, and content governance. - Own and execute the end-to-end strategy for BILL’s dual-surface knowledge ecosystem across the customer-facing AI Support Agent, Help Center, and internal AI Agent Assist experiences. - Architect and continuously refine AI-ready content structures (including semantic chunking, templates, and conversational patterns) to maximize LLM ingestion quality, RAG performance, and semantic search effectiveness. - Design and govern enterprise knowledge taxonomies, metadata standards, and content lifecycle processes to reduce duplication, prevent hallucinations, and ensure content is accurate, highly personalized, compliant, and trustworthy. - Implement and mature GenAI-assisted Knowledge-Centered Service (KCS) practices so knowledge capture, curation, and enrichment become a natural byproduct of every customer interaction. - Define, monitor, and act on a robust KPI framework (e.g., AI containment, first-contact resolution, CSAT/NPS, handle time, and content health) to drive continuous improvement in self-service and assisted-service outcomes. - Orchestrate cross-functional alignment with Service Systems & Tools, IT, Product, and CX leadership to embed knowledge flows directly into platforms and ensure new products, features, and AI “transaction agents” launch with fully pre-ingested, production-ready knowledge. - Lead and develop a high-performing team of knowledge specialists and content designers, fostering a values-driven culture that is humble, authentic, passionate, accountable, and fun. Qualifications - 10+ years of proven leadership experience in content strategy, digital self-service, or customer experience operations, with a minimum of 3+ years specifically directing enterprise Knowledge Management strategy in a fast-paced SaaS or FinTech environment. - Proven track record of implementing generative AI concepts and tooling at scale, including hands-on experience deploying RAG architectures, LLM optimization, semantic search, and designing content specifically for AI and agent assist use cases. - Demonstrated success designing and managing enterprise-level knowledge taxonomies, metadata models, content chunking strategies, and governance frameworks that ensure accuracy, consistency, and compliance. - Subject matter expertise in KCS principles with prior ownership of embedding knowledge capture and reuse into frontline workflows, specifically within AI-assisted or automation-rich environments. - Demonstrated ability to lead cross-functional initiatives and teams—setting a clear vision, driving change management, communicating effectively at all levels, and using data and experimentation to prioritize and make decisions. Requirements - Visa Sponsorship: Please note that this position is not eligible for visa sponsorship. Applicants must have authorization to work in the United States without requiring visa sponsorship now or in the future. Benefits - 100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP) - HSA & FSA accounts - Life Insurance, Long & Short-term disability coverage - Employee Assistance Program (EAP) - 11+ Observed holidays and wellness days and flexible time off - Employee Stock Purchase Program with employee discounts - Wellness & Fitness initiatives - Employee recognition and referral programs - And much more
Hallmark has a rich history that began over 100 years ago, in 1910, with a teenage entrepreneur in Norfolk, Nebraska. Today, Hallmark is a privately held global
Title: Digital Content Strategist Location: Kansas City United States Job Category: Marketing Requisition Number: DIGIT008591 Full-Time Hybrid Job Description: WHO WE ARE AND WHAT WE DO Hallmark Digital is responsible for driving the company's direct-to-consumer ecommerce strategy, experience, and growth, delivering an end-to-end digital ecosystem that connects content, product, and customer engagement across Hallmark.com and related platforms. The organization operates as a cross-functional ecommerce engine, integrating merchandising, content strategy, digital experience, analytics, and operations to create compelling, conversion-driven shopping experiences and achieve aggressive growth targets. WHAT YOU'LL DO & HOW IT SHAPES OUR SUCCESS As part of Hallmark's Digital team, the Digital Content Strategist takes the lead on managing and activating our enterprise eCommerce content calendar based on cross-functional inputs and actionable insights. The Digital Content Strategist is responsible for turning higher-level eCommerce and Brand strategies, trends and objectives into executable content on Hallmark.com and the Hallmark Cards Now app. This includes serving as a lead content advisor and stakeholder of our in-house Creative team; and enabling scalable, user-centered experiences based on a close partnership with Merchandising, Marketing, and Digital Experience & Product teams. The ideal candidate is a self-starter who is energized by creative problem solving, analyzing consumer engagement, and is passionate about the ever-changing eCommerce landscape. Essential responsibilities: - Maintain the annual content calendar for marketing and promotions on Hallmark.com and the Hallmark Cards Now app - refresh and prioritize based on consumer insights and learn plans across the business, brand and loyalty programs - Develop and kick off briefs to our digital creative team - guide strategic vision and direction based on high-level goals for key storefront pages and new landing pages - Partner with the site content execution team to ensure execution details and internal linking aligns with defined strategies and learn plans - Lead the content planning of global storefront components inclusive of navigation and promotional ribbons - Serve as a lead stakeholder in the creative and digital enhancement review process, and facilitate cross-functional partner and brand alignment - Collaborate with other marketing leaders across email, social, advertising and SEO to identify new and emerging cross-channel opportunities to drive conversion - Analyze content performance, real-time consumer trends and competitor benchmarking in order to inform user journey optimizations and test & learn strategies - Cross-share and present content insights to inform real-time and future enhancements to storefront content, toolkit and marketing journey strategies BASIC QUALIFICATIONS The following are required to be considered for this role: - Bachelor's degree or 4 years' professional experience - At least 5 years of experience working in eCommerce, digital marketing or merchandising - Experience managing a content calendar - Experience creating and presenting briefs for digital or web content creation PREFERRED QUALIFICATIONS Your resume will stand out if you have the following: - Omnichannel content strategy and execution experience - Broad digital experience including A/B testing, personalization, SEO, GEO and other emerging AI capabilities - Familiarity with data analytics platforms such as Adobe Analytics or ContentSquare - Strong, clear communication skills and comfort with presenting ADDITIONAL DETAILS - This position offers a hybrid work arrangement, giving you the best of both worlds: collaborating in person on Wednesdays at Headquarters in Kansas City, MO and enjoying the flexibility of working remotely. - The salary range for this role is $76,000- $115,000. Final compensation varies based on several factors. - Hallmark is committed to recognizing and rewarding performance. Employees are eligible for annual merit-based increases, aligned with individual and company performance. - In alignment with our culture of care, Hallmark offers a competitive benefits package, including medical, dental and vision plans, paid time off, 401K with company match, and profit-sharing.
435more opportunities are still waiting for you.Log in now and take your next shot before someone else does.
Stack data is limited for this slice right now.
