Role Description We're hiring a Marketing Lead to own the substance of how Sumble shows up in the world: the strategic narrative, the editorial voice, the assets that ship, and the social presence that compounds. This is a senior individual contributor role with no direct reports, and we're hiring it that way intentionally. You'll have full strategic ownership, stakeholder authority, and a real budget for tools and external resources. - Define what Sumble sounds like, how we tell our story, and what we put into the world across every format that matters: long-form content, organic social, founder-voice posts, ad creative, sales enablement, brand. - Operate with modern AI tooling and a tight roster of external specialists. What you'll own - Brand tone and editorial voice: - Define what Sumble sounds like with a distinct, casual, and direct brand voice. - Build the voice guide, tone do's and don'ts, and stylistic conventions. - Set the editorial bar and decide what we publish, what we kill, and what we sharpen before it goes out. - Strategic narrative: - Develop and own Sumble's strategic narrative. - Partner with the founders and Head of Marketing to evolve the narrative. - Run the narrative loop with sales. - Social and organic LinkedIn: - Own Sumble's organic social presence, primarily on LinkedIn. - Set the editorial calendar, write the posts, and shape the cadence. - Ghost-write for founders, execs, and key team members. - Engage with thought leaders and treat social as a system. - Long-form and short-form content: - Swing comfortably across formats: essays, market analyses, social posts, and ad copy. - Write hook-based content that earns attention from the first beat. - Run the editorial calendar across all formats. - Video and multimedia: - Own how Sumble shows up beyond text. - Brief, shape, and direct short-form video and visual assets. - Turn major narrative bets into multi-format moments. - Sales-aligned content: - Build sales enablement assets and own the funnel content. - Ensure every major content investment ladders to pipeline or deals. - Data-driven content from Sumble's platform: - Mine Sumble's own data and platform signals to produce unique content. - Turn raw signal into narrative. - Search and AI visibility: - Own how Sumble gets found in classic SEO and AI answer engines. - Build practices and partnerships that compound this advantage. - Measurement and iteration: - Track what works and what doesn't by piece and by channel. - Run a tight feedback loop with Sales and Customer Success. Qualifications - 7+ years of B2B content experience, ideally in GTM tech. - Range across long-form and short-form content. - Experience defining a brand voice. - A sales-oriented mindset with experience working closely with sales teams. - Data-curious and excited about finding stories in datasets. - A Super IC operating style with a focus on content function. - Demonstrated AI fluency in production workflows. - Comfortable orchestrating consultants and agencies. - Ghost-writing skills. - Fluent in the standard B2B content stack. Benefits - Top tier medical, dental, and vision insurance (US). - 401(k) (US). - 4 weeks PTO. - Equity in a high-growth, Series A company. - Generous AI token usage policy.

Role Description The CXO AI Service Excellence & Operations team sits at the heart of BILL’s next-generation customer support experience, designing intelligent, AI-enabled journeys that help small and midsize businesses move money with confidence. As the Senior Manager, AI-First Self-Service Content & Knowledge, you will own the strategy and execution of our global knowledge ecosystem—the foundational “neural network” that powers the BILL Assistant and our AI Agent Assist tools. You’ll transform legacy documentation into an AI-optimized, Retrieval-Augmented Generation (RAG) environment that delivers fast, accurate, and trustworthy answers for customers and service representatives. This is a highly visible leadership role for a builder who thrives at the intersection of customer experience, artificial intelligence, and content governance. - Own and execute the end-to-end strategy for BILL’s dual-surface knowledge ecosystem across the customer-facing AI Support Agent, Help Center, and internal AI Agent Assist experiences. - Architect and continuously refine AI-ready content structures (including semantic chunking, templates, and conversational patterns) to maximize LLM ingestion quality, RAG performance, and semantic search effectiveness. - Design and govern enterprise knowledge taxonomies, metadata standards, and content lifecycle processes to reduce duplication, prevent hallucinations, and ensure content is accurate, highly personalized, compliant, and trustworthy. - Implement and mature GenAI-assisted Knowledge-Centered Service (KCS) practices so knowledge capture, curation, and enrichment become a natural byproduct of every customer interaction. - Define, monitor, and act on a robust KPI framework (e.g., AI containment, first-contact resolution, CSAT/NPS, handle time, and content health) to drive continuous improvement in self-service and assisted-service outcomes. - Orchestrate cross-functional alignment with Service Systems & Tools, IT, Product, and CX leadership to embed knowledge flows directly into platforms and ensure new products, features, and AI “transaction agents” launch with fully pre-ingested, production-ready knowledge. - Lead and develop a high-performing team of knowledge specialists and content designers, fostering a values-driven culture that is humble, authentic, passionate, accountable, and fun. Qualifications - 10+ years of proven leadership experience in content strategy, digital self-service, or customer experience operations, with a minimum of 3+ years specifically directing enterprise Knowledge Management strategy in a fast-paced SaaS or FinTech environment. - Proven track record of implementing generative AI concepts and tooling at scale, including hands-on experience deploying RAG architectures, LLM optimization, semantic search, and designing content specifically for AI and agent assist use cases. - Demonstrated success designing and managing enterprise-level knowledge taxonomies, metadata models, content chunking strategies, and governance frameworks that ensure accuracy, consistency, and compliance. - Subject matter expertise in KCS principles with prior ownership of embedding knowledge capture and reuse into frontline workflows, specifically within AI-assisted or automation-rich environments. - Demonstrated ability to lead cross-functional initiatives and teams—setting a clear vision, driving change management, communicating effectively at all levels, and using data and experimentation to prioritize and make decisions. Requirements - Visa Sponsorship: Please note that this position is not eligible for visa sponsorship. Applicants must have authorization to work in the United States without requiring visa sponsorship now or in the future. Benefits - 100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP) - HSA & FSA accounts - Life Insurance, Long & Short-term disability coverage - Employee Assistance Program (EAP) - 11+ Observed holidays and wellness days and flexible time off - Employee Stock Purchase Program with employee discounts - Wellness & Fitness initiatives - Employee recognition and referral programs - And much more

• Build and manage the content plan for Sarmad and Thamar • Write LinkedIn content, website copy, articles, case studies, sales collateral, and thought leadership pieces • Turn product, market, and leadership insights into clear content • Support product launches, announcements, PR, and campaign communication • Work closely with product marketing, design, sales, product, and leadership • Maintain a consistent tone of voice across Sarmad and Thamar

Role Description - Build and manage the content plan for Sarmad and Thamar - Write LinkedIn content, website copy, articles, case studies, sales collateral, and thought leadership pieces - Turn product, market, and leadership insights into clear content - Support product launches, announcements, PR, and campaign communication - Work closely with product marketing, design, sales, product, and leadership - Maintain a consistent tone of voice across Sarmad and Thamar Qualifications - 5+ years of experience in B2B content strategy, fintech content, financial services content, investment technology content, or banking content - Experience writing for senior B2B audiences - Ability to simplify complex products without making the message generic - Strong editing and content planning skills - Portfolio or writing samples are required Requirements - Applications without relevant B2B technology, fintech, banking, investment, or financial services experience will not be considered.