Hallmark

Title: Digital Content Strategist Location: Kansas City United States Job Category: Marketing Requisition Number: DIGIT008591 Full-Time Hybrid Job Description: WHO WE ARE AND WHAT WE DO Hallmark Digital is responsible for driving the company's direct-to-consumer ecommerce strategy, experience, and growth, delivering an end-to-end digital ecosystem that connects content, product, and customer engagement across Hallmark.com and related platforms. The organization operates as a cross-functional ecommerce engine, integrating merchandising, content strategy, digital experience, analytics, and operations to create compelling, conversion-driven shopping experiences and achieve aggressive growth targets. WHAT YOU'LL DO & HOW IT SHAPES OUR SUCCESS As part of Hallmark's Digital team, the Digital Content Strategist takes the lead on managing and activating our enterprise eCommerce content calendar based on cross-functional inputs and actionable insights. The Digital Content Strategist is responsible for turning higher-level eCommerce and Brand strategies, trends and objectives into executable content on Hallmark.com and the Hallmark Cards Now app. This includes serving as a lead content advisor and stakeholder of our in-house Creative team; and enabling scalable, user-centered experiences based on a close partnership with Merchandising, Marketing, and Digital Experience & Product teams. The ideal candidate is a self-starter who is energized by creative problem solving, analyzing consumer engagement, and is passionate about the ever-changing eCommerce landscape. Essential responsibilities: - Maintain the annual content calendar for marketing and promotions on Hallmark.com and the Hallmark Cards Now app - refresh and prioritize based on consumer insights and learn plans across the business, brand and loyalty programs - Develop and kick off briefs to our digital creative team - guide strategic vision and direction based on high-level goals for key storefront pages and new landing pages - Partner with the site content execution team to ensure execution details and internal linking aligns with defined strategies and learn plans - Lead the content planning of global storefront components inclusive of navigation and promotional ribbons - Serve as a lead stakeholder in the creative and digital enhancement review process, and facilitate cross-functional partner and brand alignment - Collaborate with other marketing leaders across email, social, advertising and SEO to identify new and emerging cross-channel opportunities to drive conversion - Analyze content performance, real-time consumer trends and competitor benchmarking in order to inform user journey optimizations and test & learn strategies - Cross-share and present content insights to inform real-time and future enhancements to storefront content, toolkit and marketing journey strategies BASIC QUALIFICATIONS The following are required to be considered for this role: - Bachelor's degree or 4 years' professional experience - At least 5 years of experience working in eCommerce, digital marketing or merchandising - Experience managing a content calendar - Experience creating and presenting briefs for digital or web content creation PREFERRED QUALIFICATIONS Your resume will stand out if you have the following: - Omnichannel content strategy and execution experience - Broad digital experience including A/B testing, personalization, SEO, GEO and other emerging AI capabilities - Familiarity with data analytics platforms such as Adobe Analytics or ContentSquare - Strong, clear communication skills and comfort with presenting ADDITIONAL DETAILS - This position offers a hybrid work arrangement, giving you the best of both worlds: collaborating in person on Wednesdays at Headquarters in Kansas City, MO and enjoying the flexibility of working remotely. - The salary range for this role is $76,000- $115,000. Final compensation varies based on several factors. - Hallmark is committed to recognizing and rewarding performance. Employees are eligible for annual merit-based increases, aligned with individual and company performance. - In alignment with our culture of care, Hallmark offers a competitive benefits package, including medical, dental and vision plans, paid time off, 401K with company match, and profit-sharing.

Title: Lead Software Engineer (remote) Location: Kansas City United States Job Category: Information Technology Requisition Number: LEADS008323 Full-Time - Remote Job Description: WHO WE ARE AND WHAT WE DO The Digital Center of Excellence (DCOE) is the organization within Hallmark Technology that is responsible for: - Building a world-class, consumer-focused caring platform that enables Hallmark’s lines of business (LOB) across the enterprise (Crayola, Hallmark Media, Hallmark Global) to accelerate their direct-to-consumer product strategies - Developing a Cloud-first, multi-tenant digital platform that provides capabilities and services, such as a unified Hallmark Profile, Product Recommendations, Global Payment services, etc. - Building, securing, and operating digital consumer products for Hallmark’s LOBs - Scaling development capabilities to build for Hallmark’s future As a member of the DCOE group you'll partner with high functioning, high energy teams of cross-functional disciplines that bring products like Hallmark.com and our Hallmark Gold Crown Omnichannel network to life for our consumers. With a consumer-first focus this group delivers impactful digital solutions that have a direct impact on consumer brand engagement and retention in the digital space, which results in revenue growth and brand relevance. WHAT YOU’LL DO & HOW IT SHAPES OUR SUCCESS As a Lead Software Engineer, you will provide technical leadership to deliver technology solutions to the Consumer Profile Services team. Essential responsibilities include: - Create tech design, develop, plan and/or maintain software applications for delivering features based on knowledge of design/architectural patterns and Agile/DevOps practices. - Ensure system design and requirements are aligned to achieve the desired business outcomes. Manage coding/quality principles are aligned to achieve the desired technology outcomes. - Partner with product, engineering and delivery team to prioritize and groom backlog. Define technical stories and work with the team on work breakdown and execution. Participate in scrum activities and ceremonies. - Manage and provide technical ownership for feature delivery. Apply enterprise standards for solution design, coding and quality. Ensures solution meets product acceptance criteria with minimal technical debt. Responsible for compliance and security items and audit support at the team level. Conduct code reviews. - Act as a liaison for production activities/issues. - Guide team members with skills and practices (planning & estimation, peer reviews and other engineering practices). - Work with cross-functional teams to ensure that the business, quality and functional goals are met with each release. Work with Infrastructure, DevOps and Quality engineering team to ensure a smooth transition of build to production. - Effectively collaborate with onsite & offshore team members in Consumer Profile initiatives. - Identify and resolve problems in a timely manner; Gather and analyze information skillfully; Develop alternative solutions; Work well in group problem solving situations. - Exhibit strong communication and interpersonal skills, and the ability to engage key stakeholders at a business level in addition to a technical level - Have attitude to learn and adapt to new technology landscape during transformation stages - Demonstrate accuracy and thoroughness; Apply feedback to improve performance. - Meet productivity standards; Complete work in timely manner; Always strive to increase productivity. BASIC QUALIFICATIONS The following are required to be considered for this role:  - At least 10 years of professional experience in software engineering - At least 5 years of experience as a lead software engineer in agile scrum teams - Experience working on SQL queries for data analysis and ETL with RDBMS (Relational Database management systems) with Teradata, MYSQL, PostgreSQL or similar - At least 8 years’ experience building highly scalable RESTful services with integration technologies - At least 8 years’ experience building highly scalable asynchronous processes (Event Driven Design patterns) - At least 5 years’ experience leading and developing Applications, API design and development aligned with Microservices architecture - Proficiency in Programming language - Java Spring boot with Apache Camel, Go and Python - Hands on experience in AWS platform, building and deploying, applications to cloud. - Experience working on AWS components, ECS/EKS, CloudWatch, AWS EC2, Fargate, Amazon MQ - Experience working with in-memory & persistent caching patterns using Redis, Hazelcast or equivalent - At least 5 years’ experience with data analysis - Working knowledge of software development practices including DevOps and CI/CD tool chains primarily GitLab or equivalent PREFERRED QUALIFICATIONS Your resume will stand out if you have the following: - Professional degree with major as computer science - Experience working on API Management (Preferred Gravitte) - Experience working with NoSQL databases Dynamo DB, MongoDB or equivalent - Knowledge on managing consumer data - Preferred experience in observability and monitoring tools, preferred Datadog, Dynatrace, Splunk or equivalent - Leverage architectural standards and safeguard the integrity of the application environment, in alliance with architects and other tech leads - Design and implement new software architecture patterns that are scalable, reusable, secure, and cost efficient, adhering to industry standards - Design and implement new software architecture patterns that are scalable, reusable, secure, and cost efficient, adhering to industry standards - Experience with Consumer Profile, Customer 360, or Identity Management systems - Familiarity with data privacy and governance frameworks (e.g., GDPR, CCPA) - Hands-on experience with AI-assisted engineering practices, including: Applying AI in the software development lifecycle (AIDLC) Leveraging AI-assisted code development, reviews, and productivity tooling - Awareness and ability to design and develop AI agents to improve engineering velocity and efficiency - Provide strategic direction for fixing and remediating vulnerabilities, secrets etc. - Tie in various moving pieces of work and collaborate with various interfacing systems - Understand technology trade-off risks and rewards for the best value - Review well-abstracted, reusable code for all components - Implement proactive monitoring and observability to predict and detect abnormal system behaviors, with timely alerts avoiding system impacts - Function as the go-to technical subject matter expert for the software applications supported, requiring depth and breadth of knowledge in technologies, applications, and integration - Attention to detail and ability to manage multiple priorities in a fast-paced environment - Provide concise, transparent communications about potential risks, mitigations, and business impacts quickly - Take ownership to drive innovation for effectively leveraging technology & problem solving ADDITIONAL DETAILS - The salary range for this role is $104,000- $135,000. Final compensation varies based on several factors. - This is a U.S.-based remote role.* We’re committed to creating a connected, collaborative culture, no matter where you are. You’ll have access to virtual tools, team support, and opportunities to engage and grow with us. *Due to state-specific benefits regulations, Hallmark cannot consider candidates for remote positions who reside in Alaska, Hawaii, or Puerto Rico, or any country outside of the United States. - This role is eligible for Hallmark’s Annual Incentive Plan. More information will be shared during the interview process. - Hallmark is committed to recognizing and rewarding performance. Employees are eligible for annual merit-based increases, aligned with individual and company performance. - In alignment with our culture of care, Hallmark offers a competitive benefits package, including medical, dental and vision plans, paid time off, 401K with company match, and profit-sharing. COME JOIN US! Now’s your chance to embrace a future with Hallmark- just follow the instructions below to apply. You must show how you meet the basic qualifications in a resume or document you upload, or by completing the work experience and education application fields. Accepted file types are DOCX and PDF.  In compliance with the Immigration Reform and Control Act of 1986, Hallmark Cards, Inc. and its subsidiary companies will hire only individuals lawfully authorized to work in the United States. Hallmark does not generally provide sponsorship for employment. Employment by Hallmark is contingent upon the signing of the Employment Agreement, signing of an agreement to arbitrate in connection with the Hallmark Dispute Resolution Program, completing Form I-9 Employment Eligibility Verification, passing the urinalysis drug screen, education verification and satisfactory reference and background checks. Hallmark is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, age, pregnancy, national origin, physical or mental disability, genetics, sexual orientation, gender identity, veteran status, or any other legally-protected status. Principals only please. HALLMARK – Because Connecting With Each Other Has Never Been More Important Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Title: Hallmark Field Territory Supervisor (part-time) Clovis, NM 88101 Location: Clovis United States Job Category: Sales and Sales Operations Requisition Number: HALLM007725 Part-Time - Hybrid Job Description: The Territory Supervisor (TS) is a part-time position responsible for supervising a group of Retail Merchandisers within a specific geography. Retail Merchandisers maintain card departments and outposts for both every day and seasonal products. In addition, they participate in installation activities which include building Hallmark fixtures, moving card departments, installing new stores, store relocations, and card department remodels. SALARY AND SCHEDULE DETAILS - Your starting hourly pay rate will be $19.00-$20.00 depending on your skills and experience. - We provide paid training, delivered through live, hands-on instruction as well as virtual classroom training. - Hallmark part time employees are offered voluntary benefits that include medical, dental, vision etc. - Eligible Employees receive annual pay increases. - This is a Part-Time position with a variable schedule during the work week. - Average weekly hours for this position are between 10-15 hours per week. - Full availability the week before and after major holidays, which may include weekends. - Availability to lead and or support season changeovers, extended services, installations, and inventories. YOUR ROLE AND RESPONSIBILITIES WILL INCLUDE You'll perform supervisory overview and assistance with service work in the Hallmark department of various retail stores such as grocery stores, drug stores, department stores, and mass retailers. The Territory Supervisor position consists of two major components: - Supervise and Manage Service: - Supervise a team of 5-10 Retail Merchandisers, ensuring well maintained departments and timely execution of everyday and seasonal programs. - Document and manage performance with manager feedback and input. - Handle retailer concerns, retail execution issues and retail merchandiser performance issues by working with store management, retail merchandisers and/or your manager. - Lead Department Remodels and Resets: - Prepare, direct and follow-up on minor installation which involve resetting product, building fixtures and merchandising product. - Lead or participate in major installations when business exceptions require additional support. - Major installations could involve moving the card department, building fixtures and merchandising product. In this role you must be able to motivate both in-person and remote teams, follow through on commitments, and lead by example in applying Hallmark’s best practices. You should excel at managing and leading others through change, delegate tasks when needed, and demonstrate strong problem-solving skills. Being organized, managing time efficiently, and handling administrative duties are also key responsibilities, as well as building and maintaining strong customer relationships. PHYSICAL REQUIREMENTS This is a physically demanding job that requires a high level of energy and a sense of urgency. You will be working on the selling floor as well as in back stockrooms. You must be able to consistently push, pull, lift, and carry cartons, merchandise and display fixtures up to 30 pounds throughout the workday and up to 50 pounds on occasion. You will also be required to kneel, squat, walk, and stand throughout your workday, and you may be required to climb stairs and step ladders. BASIC QUALIFICATIONS - At least 18 years of age. - Able to read, understand and communicate in English. - Able to operate a digital hand-held device to open and read documents and interpret information. - You have access to a Wi-Fi network and the internet. - You have access to consistent transportation to travel to and between assigned stores as scheduled. - Flexibility to work a changing work schedule that may include an occasional evening or weekend. - Required to work the week before and the week after major holidays. - Part-time employees with a work schedule less than 30 hours have access to a variety of voluntary benefits through Voluntary Benefits, including dental, vision, critical illness, accident insurance, hospital indemnity and minimum essential coverage (preventive care). Prior to applying, watch our Territory Supervisors in action. Now’s your chance to embrace a future with Hallmark—just follow the instructions below to apply. You must show how you meet the basic qualifications in a resume or document you upload, or by completing the work experience and education application fields. Accepted file types are DOCX and PDF.  In compliance with the Immigration Reform and Control Act of 1986, Hallmark Cards, Inc. and its subsidiary companies will hire only individuals lawfully authorized to work in the United States. Hallmark does not generally provide sponsorship for employment. Employment by Hallmark is contingent upon the signing of the Employment Agreement, signing of an agreement to arbitrate in connection with the Hallmark Dispute Resolution Program, completing Form I-9 Employment Eligibility Verification, and successfully pass pre-employment (post offer) background check. Hallmark is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, age, pregnancy, national origin, physical or mental disability, genetics, sexual orientation, gender identity, veteran status, or any other legally-protected status. Principals only please. HALLMARK – Because Connecting With Each Other Has Never Been More Important For over 100 years, Hallmark has helped people connect and strengthen the relationships that matter most. Today, we’re building the next century of connection- blending the warmth of in-store experiences with the ease of digital innovation. We’re looking for empathetic learners, strategic thinkers, and enthusiastic visionaries from all backgrounds to help shape what’s next. If you’re ready to bring fresh ideas and energy, we’d love to have you on the team! At Hallmark, you’ll feel welcomed from day one- whether you’re remote, hybrid, or in-office. We’ll tap into your strengths, offer leadership opportunities, and support your growth every step of the way. Our culture is rooted in care and inclusion. We celebrate diverse perspectives and actively seek out new voices- like yours- to help us grow and evolve. Let’s imagine the future of Hallmark together! Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Digital Group Product Manager - Connecting Experience leads the end-to-end product vision for a portfolio that includes the Hallmark Cards Now App, Reminders, eCards, Customization Editor, Blogs, Personalized Ornaments, and the Hallmark Online Account. They own the product strategy that delivers seamless consumer journeys aimed at driving engagement, loyalty, and retention. - Understand consumer needs using research and feedback to identify opportunities - Use data to define KPIs, prioritize work, and communicate product performance - Build and maintain outcome-driven product roadmaps - Lead cross-functional collaboration across business and technical teams - Coach and develop Product Managers and Product Owners - Improve team processes and ways of working Qualifications - At least 8 years of experience in digital product management or related digital roles, including at least 3 years in a senior product role with experience mentoring and developing team members - Experience articulating product vision, strategy, and recommendations - Experience in data-driven problem solving and storytelling, synthesizing insights from tools like Adobe Analytics or Google Analytics to inform product decisions - Experience influencing and collaborating across cross-functional teams and at multiple levels of the organization to drive alignment - Experience working within Agile methodologies Requirements - Experience leading product strategy for multi-product or connected consumer experiences across web and mobile - Experience managing or developing Product Managers or Product Owners - Experience working closely with Business, Engineering, Delivery, Design, Research, Analytics, and other Product partners in an agile environment - Familiarity with experimentation, consumer research methods, and test and learn approaches Benefits - The salary range for this role is $125,000 - $155,000. Final compensation varies based on several factors. - This is a U.S.-based remote role. We’re committed to creating a connected, collaborative culture, no matter where you are. You’ll have access to virtual tools, team support, and opportunities to engage and grow with us. - This role is eligible for Hallmark’s Annual Incentive Plan. More information will be shared during the interview process. - Hallmark is committed to recognizing and rewarding performance. Employees are eligible for annual merit-based increases, aligned with individual and company performance. - In alignment with our culture of care, Hallmark offers a competitive benefits package, including medical, dental and vision plans, paid time off, 401K with company match, and profit-sharing.