Role Description CVS Health is formalizing a new Digital Content Studio that will unify storytelling, production, and creative capabilities to support CVSHealth.com, enterprise social media, and additional enterprise distribution channels. Within this new organization, the Story Hub will serve as the Studio’s strategic editorial and story‑development engine responsible for identifying, curating, and shaping the stories that fuel content creation across the enterprise for external audiences. The Lead Director will build, lead, and scale this new capability. This includes establishing the operating model, governance, workflows, and standards for both creative production and enterprise storytelling. The role will directly manage a Creative Lead (motion graphics/design) and a Senior Producer, and will collaborate closely with channel partners and business units to ensure high‑quality, impactful content that reflects CVS Health’s purpose and value. Responsibilities - Digital Content Studio Leadership - Establish and lead CVS Health’s new Digital Content Studio, defining vision, structure, workflows, and long‑term capability growth. - Manage and mentor a Creative Lead (motion graphics/design) and a Senior Producer overseeing production cycles and asset delivery. - Oversee the creation of digital content, including video, motion graphics, design, and written assets, for CVSHealth.com, enterprise social channels, and other owned or emerging distribution platforms. - Develop scalable production processes for intake, prioritization, creative development, and delivery. - Ensure all content aligns with brand, accessibility, and performance standards. - Integrated Story Hub Capability - Build and lead the Story Hub as an editorial and insights capability within the Digital Content Studio. - Create the systems and governance for story intake, evaluation, prioritization, and lifecycle management. - Source high‑value stories from across the enterprise and shape them into narrative‑ready material for content development. - Maintain a centralized database of stories, insights, and raw materials that fuel digital content creation. - Ensure seamless collaboration between the Story Hub and creative/production teams to accelerate content development. - Cross‑Functional Partnership - Serve as the primary partner to channel owners overseeing CVSHealth.com, enterprise social media, and additional enterprise distribution channels. - Translate channel and campaign needs into editorial pipelines, content plans, and creative briefs. - Build strong relationships with business units across the enterprise to source stories, gather insights, and support content needs. - Provide strategic counsel on storytelling, creative execution, and cross‑channel activation. - Governance & Operational Excellence - Establish governance frameworks covering content review, approvals, workflows, storage, and usage. - Build playbooks, templates, and documentation for consistent content development and enterprise storytelling. - Drive operational improvements to enhance efficiency, reduce bottlenecks, and support scalability. - Implement tracking systems for editorial status, production workflows, and asset delivery. - Culture Building & Enablement - Develop and enable a network of “story champions” across the organization to support ongoing story sourcing. - Partner with business units to embed storytelling practices and increase participation in Studio processes. - Promote a shared responsibility model where teams across the enterprise contribute stories and insights that support content creation. - Measurement & Continuous Improvement - Establish key performance indicators for Story Hub and Studio operations, including story pipeline growth, production velocity, content performance, and cross‑team collaboration. - Report insights and trends to leadership and channel partners. - Use data to optimize editorial strategy, production operations, and content effectiveness. Qualifications - 10+ years of experience in content development/strategy, creative operations and production, digital communications, or editorial leadership. - Experience building, formalizing, or scaling creative or content capabilities, including process and workflow design. - Strong background managing creative and production teams, including video, design, and multimedia work. - Demonstrated ability to partner with digital channel owners and translate strategy into content plans. - Proven experience managing and developing creative and production talent. - Strong stakeholder-management, relationship-building, and organizational skills. - Familiarity and fluency with the U.S. health care landscape, including pharmacy, pharmacy benefit management, and/or health insurance sectors. Preferred Qualifications - Experience launching editorial platforms, content hubs, or centralized content operations. - Experience working in a large, complex, or regulated enterprise. - Familiarity with content management systems, digital asset workflows, or customer insights platforms. Education - Bachelor’s degree in Communications, Journalism, Digital Media, Marketing, or a related field required. - Master’s degree preferred. Benefits - Comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. - Medical, dental, and vision coverage. - Paid time off. - Retirement savings options. - Wellness programs and other resources, based on eligibility.

Role Description We are looking for a Content Strategist to manage all writing material we create for business purposes, from online guides and articles to newsletters and social media posts. Content Strategist responsibilities include: - Publishing our monthly newsletter - Tracking website traffic and user engagement - Generating new blog post topics - Ensuring our web content is on brand and adds value to existing and potential customers If you have creative ideas about how to engage our audience online and have experience producing new content types, we’d like to meet you. Please share a portfolio or links to your published work, along with your application. Responsibilities: - Must use Helium10 - Writing high-converting copy for Amazon listing - Extensive research on competitors' listings - Creating listings that rank well by incorporating keywords - Knowing where to place keywords for maximum effectiveness - Understanding character limitations for the title, bullets, and product description - Knowing basics of the Amazon A9 algorithm and having worked on Amazon A+ / EBC - Understanding SEO concepts for blogs and website content Qualifications - Proven work experience as a Content Strategist, Content Manager or similar role - A portfolio of published articles - Experience in project management is a plus - Knowledge of Content Management Systems, like WordPress - Basic understanding of HTML and web publishing - Familiarity with SEO guidelines and keyword research tools (e.g. Moz and Google Keyword Planner) - Experience using social media for business - Solid writing and editing skills in English - Time-management skills - Ability to guide and motivate team members

• Research startups, markets, and target audiences • Define positioning, ICP, and messaging frameworks • Create weekly/monthly content strategies • Plan content formats (posts, threads, storytelling, etc.) • Convert complex ideas into simple, clear narratives • Optimize content based on performance insights

Content Strategist III Location: Remote in the US Placement Type: Temporary Salary: $44-58 Hourly W2 Job Description We are seeking a proactive and motivated Content Strategist to join a dynamic team, where you will directly shape the support experience for a vast global user base. This role is perfect for someone who blends a passion for innovative products with an unwavering commitment to delivering outstanding user experiences. You will leverage data-driven insights, a start-up mindset, and deep content expertise to craft clear, effective resources that empower users to maximize their engagement with the platform. Your work will be crucial in building content that fuels cutting-edge Generative AI experiences, directly influencing how millions interact with support and discover solutions. What You’ll Do: * Conduct Root Cause Analyses (RCAs) on user support tickets to pinpoint issues within the support chatbot, including issue replication and debugging, and scope their prevalence and impact using available data tools. * Resolve identified content issues through strategic updates, prompt engineering, and index patching, iterating continuously to ensure accuracy and quality. * Triage and escalate issues beyond content, such as retrieval, response generation, or platform bugs, routing them to relevant teams (e.g., Engineering, Support Operations) with clear, well-documented context. * Thoroughly test and validate the support chatbot to verify issue resolution post-fix, debugging further if problems persist. * Write, edit, test, and improve online help content and customer support responses, grounded in a robust content strategy. * Develop and refine content specifically designed to enable advanced Generative AI experiences. * Apply, maintain, and champion content standards and best practices across the team, ensuring consistency and excellence. * Utilize data to inform critical content decisions and collaborate with cross-functional teams to continuously enhance support experiences. * Manage multiple projects simultaneously with meticulous attention to detail, expertly navigating tight and frequently shifting deadlines. * Collaborate closely with Product, Engineering, and Operations teams to craft effective, empathetic support messaging. * Raise constructive feedback and process improvement recommendations with associated teams to continuously enhance workflows and tooling. Must-Have Qualifications: * Bachelor’s degree in English, Communications, or a relevant field (or equivalent international qualification). * 2+ years of experience in a technical writing or content strategy role. * 6+ months of experience writing content for Generative AI. * Demonstrated critical thinking and editorial judgment around complex, sensitive topics, with a proven track record of managing large AI-enabling content sets. * Proven ability to plan and write online help content and customer support responses for social media platforms and/or mobile apps. * Experience with content management systems (CMS) and project management tools. Nice-to-Have Qualifications: * Project management experience, including navigating ambiguity and balancing competing priorities. * Familiarity with data analysis, XML editing, and AI tools. * Experience conducting root cause analysis or debugging user-facing product issues. * Comfort working with basic data querying or scripting tools to scope issue prevalence.