Driven Brands Inc.

• Install windshields and auto glass in our shop or from a mobile operation unit • Calibrate vehicle electronics such as ADAS systems, Lane Departure Warning, Forward Collision Alert, etc. • Repair chips and other glass damage • Interact with customers to ensure customer satisfaction with a job well done • Process payments from mobile customers • Maintain a professional appearance and positive attitude • Provide World Class customer service to our valued customers and vendors

• Install windshields and auto glass in our shop or from a mobile operation unit • Calibrate vehicle electronics such as ADAS systems, Lane Departure Warning, Forward Collision Alert, etc. • Repair chips and other glass damage • Interact with customers to ensure customer satisfaction with a job well done • Process payments from mobile customers • Maintain a professional appearance and positive attitude • Provide World Class customer service to our valued customers and vendors

• Provide hands-on technical training in person at branches in Quebec, the Maritimes, Eastern Ontario, and other regions as required. • Support new store openings (NSO) as well as existing locations to ensure readiness and operational excellence. • Work directly with technicians to improve: • Installation techniques. • Execution of ADAS calibrations. • Repair quality and efficiency. • Collaborate closely with the other National Technical Trainer to ensure alignment of training priorities and their execution.

• Provides world-class support to Franchisees and Center Managers • Achieves position goals, timelines, and KPI metrics through coaching • Conducts market meetings and peer-to-peer focus groups for training • Utilizes observations and data-driven insights for coaching • Documents all activity in FranConnect • Interfaces with support departments for franchisee satisfaction • Focuses on strategic processes to improve customer experience • Attends and participates in corporate organized events • Implements marketing and sales direction for revenue growth • Creates and delivers content as needed • Ensures timely and accurate reporting for the territory • Communicates succession planning with franchisees

• Install windshields and auto glass in our shop or from a mobile operation unit • Calibrate vehicle electronics such as ADAS systems, Lane Departure Warning, Forward Collision Alert, etc. • Repair chips and other glass damage • Interact with customers to ensure customer satisfaction with a job well done • Process payments from mobile customers • Maintain a professional appearance and positive attitude • Provide World Class customer service to our valued customers and vendors

• Partner with stakeholders across departments to understand objectives and define analytical needs • Translate ambiguous business questions into structured analysis and clear recommendations • Independently determine the appropriate analytical approach to solve business problems and provide actionable recommendations • Document business logic, assumptions, KPIs, and requirements for the organization • Clearly communicate & deliver analysis to audiences with varying levels of technical knowledge • Build and maintain advanced Excel-based analytical files used to support recurring and ad-hoc decision-making • Maintain, enhance, and update Excel-based forecasting models that support operational planning and capacity decisions • Validate data accuracy and troubleshoot reporting discrepancies across multiple data sources

Role Description Driven Brand’s Auto Glass Now group is looking for a Driven Sales Account Manager who wants to make a difference! Reporting to the Director, Sales and supporting our Auto Glass Now segment, this role is responsible for developing and maintaining relationships with important decision-makers at various customer accounts through exceptional service and valuable insights to drive business growth. - Serving accounts and visiting clients throughout the Inland Empire market - Identifies, develops and typically closes new sales opportunities - Creates demand for the organization's products and services by raising its profile with customers - Achieves revenue targets by increasing revenue spend per account - May conduct regular status and strategy meetings with the customer's senior management to understand their needs and link them to the organization's product/service strategies Qualifications - Bachelor's degree in business, marketing, or related field (preferred) - 2+ years of B2B sales experience - Strong verbal and written communication skills with the ability to build trust and rapport - Ability to prioritize time and resources to achieve metrics and complete tasks - Multi-task, prioritize, organize and coordinate projects to meet simultaneous deadlines Requirements - 1+ years of auto glass or collision experience (added fuel) - Experience working with insurance carriers (added fuel) Benefits - Compensation Range: $56,100.00 - $100,100.00 - Compensation Frequency: Annual - Base pay offered may vary depending on actual location, job-related knowledge, skills, and experience - Supplemental pay types may include commissions or bonus incentives, depending on the role - Variety of health and wellness benefits including paid time off and holiday pay - Get early access to 50% of your earned wages at any time through our myFlexPay program - Details regarding our benefits can be found here

• Serve as the operational project manager for key event workstreams • Deliver franchise conventions, leadership meetings, and other programs for 300-2,000 attendees • Transform event strategy into seamless attendee experiences • Manage logistics, vendors, branding, and communications from planning through execution • Finalize signage layouts, coordinate exhibitor logistics, and ensure flawless onsite operations • Maintain budget trackers, initiate and track purchase orders, and review vendor invoices • Collaborate with marketing, operations, leadership, and vendors to bring events to life.

• Lead the enterprise infrastructure strategy, roadmap, operating model, engineering standards, and investment plan across networks, compute, storage, cloud, data center or co-location services, endpoints, collaboration platforms, telecommunications, monitoring, backup, disaster recovery, and shared technology services • Own infrastructure availability, performance, capacity, scalability, reliability, service quality, cost management, and operational resilience across corporate, field, franchise, and shared-service environments • Establish clear infrastructure service ownership for network, telecom, cloud, server, storage, endpoint, collaboration, monitoring, backup, and disaster recovery capabilities • Create and maintain infrastructure roadmaps that address business growth, field and franchise needs, lifecycle refresh, platform standardization, technical debt, automation, cloud adoption, vendor strategy, and cost optimization • Ensure infrastructure teams provide stable, secure, and responsive services to business units, field operations, franchise partners, enterprise applications, M&A programs, and major transformation initiatives • Drive operational excellence across incident management, problem management, change management, request fulfillment, patch management, asset lifecycle management, monitoring, alerting, capacity planning, service reporting, and root cause analysis • Lead the enterprise cybersecurity strategy, governance model, control framework, security operations program, and technology risk management practices in alignment with the infrastructure operating model

• Provides timely responses to customer inquiries by telephone and/or email in an in - or outbound service center • Open, maintain, and solve Customer Care tickets by recording issues and account information • Using computer technology, manage large amounts of incoming emails and calls in a timely manner • Resolve product or service problems by clarifying the customer's experience; determining the cause of any problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution • Follow communication procedures, guidelines, and policies • Leverage scripts for email and phone conversations to properly represent the company voice and tone • Answer questions about damage claims and escalate to the proper manager to bring them to closure • Prioritize tickets effectively • Flexibly handling changes in policies or procedures