Role Description
As Corporate Communications Principal Director, you will be a senior, high-impact individual contributor at the center of how Gong tells its story to the world. Partnering closely with the Head of Corporate Communications, Social & AR, you will be a strategic thought partner and own the execution of corporate communications, executive positioning, and crisis management.
This is a role for a builder and a doer — someone equally comfortable drafting a CEO op-ed, managing a fast-moving media crisis, and coaching executives on message discipline, all in the same week. You will work directly with Gong's leadership team and be a trusted voice in decisions that shape company reputation at scale.
Responsibilities
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Corporate Communications
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Develop and drive Gong's global corporate narrative, ensuring alignment across leadership, product, and go-to-market teams.
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Own earned media strategy for major announcements — corporate news, partnerships, product milestones, and industry leadership moments.
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Shape and inform Gong's corporate messaging framework, ensuring consistency and differentiation in a competitive AI market.
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Partner cross-functionally with marketing, legal, HR, investor relations and more to align communications with business objectives.
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Executive Communications
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Serve as primary communications strategist and ghostwriter for Gong's C-suite, including the CEO and senior leadership team.
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Develop executive thought leadership programs across owned channels, media, and speaking platforms.
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Create compelling content, like op-eds, exec platforms, bylines, LinkedIn posts, talking points, and briefing materials, that authentically reflects each leader's voice.
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Prepare executives for media interactions, interviews, and public appearances through media training and message coaching.
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Identify and secure meaningful speaking opportunities at tier-one industry events and business forums.
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Crisis Communications
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Lead development and ongoing management of Gong's crisis communications framework, protocols, and response playbooks.
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Support and serve as an internal escalation point and strategic counsel during reputational issues and sensitive business developments.
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Rapidly assess emerging threats, provide clear-eyed guidance to leadership, and drive swift, coordinated response.
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Partner with legal, HR, and executive teams on sensitive communications including workforce changes, competitive incidents, and regulatory matters.
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Conduct post-incident reviews and embed learnings into updated protocols and organizational readiness.
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Stakeholder & Executive Management
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Build trusted relationships with global executive stakeholders, acting as a strategic communications advisor to senior leaders across the business.
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Manage and prioritize competing executive communications requests with sound judgment and effective stakeholder management.
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Develop and oversee global external agencies and vendor relationships, ensuring high performance and strategic alignment.
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Maintain a strong understanding of Gong's business, competitive landscape, and market dynamics to inform communications strategy in real time.
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Contribute to department planning, budgeting, and measurement frameworks in partnership with the team lead.
Qualifications
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10+ years of progressive communications experience, with significant time in corporate communications roles at high-growth technology companies or leading PR agencies serving tech clients.
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Demonstrated track record managing corporate communications programs at scale, including earned media strategy for major company milestones.
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Proven experience as an executive communications strategist and ghostwriter, with a portfolio spanning multiple formats and leadership voices.
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Deep hands-on experience managing crisis communications — from early detection through resolution and post-incident review.
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Prior experience working directly with and advising C-suite executives in a communications or advisory capacity.
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Experience at or with a B2B SaaS, AI, or global enterprise technology company strongly preferred.
Requirements
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Exceptional written and verbal communications skills — among the sharpest writers in any room, with the ability to adapt voice, tone, and register across audiences and formats.
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Outstanding creative and media skills - you have a pulse of the trending market topics and understand how to tap into those across traditional and emerging mediums.
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Sound strategic judgment; able to distill complex business situations into clear communications recommendations under pressure.
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High emotional intelligence and executive presence — you can hold a room, earn trust quickly, and navigate competing stakeholder interests with professionalism.
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Strong project management skills; able to manage multiple high-priority workstreams simultaneously without sacrificing quality.
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Comfort operating in a fast-paced, high-accountability environment with a bias toward action over perfection.
Benefits
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We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
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Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
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Mental Health benefits with covered therapy and coaching.
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401(k) program to help you invest in your future.
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Education & learning stipend for personal growth and development.
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Flexible vacation time to promote a healthy work-life blend.
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Paid parental leave to support you and your family.
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Company-wide recharge days each quarter.
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Work from home stipend to help you succeed in a remote environment.
