Role Description RSi is a healthcare revenue cycle management company. Every day, we route thousands of patient and account communications — inbound and outbound calls, IVR self-service payments, and staff collaboration — through the voice and contact center platforms that keep the business running. We're looking for a Unified Communications Engineer to own the day-to-day operation, configuration, and reliability of those platforms. This role sits at the intersection of enterprise telephony and contact center technology, reporting to the Technology Manager, IT & Innovation. You'll be responsible for the systems that route inbound and outbound calls, deliver interactive voice response experiences to consumers, and connect RSi staff through modern cloud voice services. Because RSi operates in a healthcare revenue cycle environment governed by HIPAA, FDCPA, Regulation F, and the TCPA, this role carries real compliance weight — every dialer campaign, call flow, and IVR menu you touch has direct regulatory implications. You'll also play a meaningful part in RSi's active mergers and acquisitions program, where consolidating and integrating acquired telephony environments is a recurring workstream. What You'll Do: - Administer, configure, and maintain RSi's cloud unified communications platforms, including RingCentral and Microsoft Teams Phone, across users, sites, and departments. - Provision and manage user accounts, phone numbers, calling policies, call queues, auto attendants, and voicemail configurations. - Manage number porting, extension planning, dial plans, and directory accuracy across all voice platforms. - Serve as the escalation point for complex voice issues that frontline support cannot resolve. - Configure and support outbound and inbound contact center platforms, primarily LiveVox, and additional platforms such as TCN or RevSpring as the environment requires. - Build, adjust, and monitor dialing campaigns, call handling logic, and agent routing in coordination with Operations and Compliance. - Tune call pacing, abandonment controls, and time zone and calling window rules to remain within regulatory limits. - Support integrations between contact center platforms and RSi's collections and payment systems. - Design, program, test, and maintain interactive voice response call flows, spanning vendor call flow builders and, where required, scripting and API-level integration work. - Translate business and compliance requirements into working IVR menus, prompts, and self-service payment experiences. - Maintain version control and documentation for all IVR call flows so that changes are traceable and auditable. - Validate call flows end to end before release, including consumer-facing prompts, payment paths, and fallback handling. - Apply a firm working knowledge of VoIP fundamentals — SIP signaling, trunking, session border controller concepts, codecs, and quality of service — to diagnose and resolve call quality issues. - Partner with carriers and vendors on trunk provisioning, troubleshooting, and capacity planning. - Administer Teams Phone as a core enterprise voice service, including enterprise voice policies, calling plans or direct routing, and device management. - Configure all dialer and IVR systems to operate within TCPA, FDCPA, and Regulation F requirements, including consent handling, calling windows, contact frequency limits, and do-not-call enforcement. - Ensure PHI is protected across voice systems, voicemail, and call flows in line with HIPAA and RSi security policy. - Maintain configuration records and change logs sufficient to support internal and external audits. - Work directly with Compliance and Security before deploying changes that affect consumer contact. - Support the assessment, migration, and consolidation of telephony and contact center environments inherited through acquisitions. - Monitor platform health, call quality, and campaign performance, and respond to incidents and outages. - Maintain clear, current documentation for configurations, call flows, integrations, and standard operating procedures, and provide knowledge transfer to the service desk and operations teams. Qualifications - 3+ years of hands-on administration of enterprise voice or contact center telephony platforms. - Firm working knowledge of VoIP, including SIP and general session and call quality troubleshooting. - Hands-on experience administering Microsoft Teams Phone. - Demonstrated experience designing and programming IVR call flows, including menu logic, prompts, and testing. - Hands-on administration experience with RingCentral or a directly comparable UCaaS platform. - Direct configuration and administration experience with LiveVox contact center and dialer platforms, including campaign and IVR setup. - Working familiarity with the regulatory obligations that govern outbound calling and consumer contact — TCPA, FDCPA, and Regulation F — and the ability to configure systems accordingly. - Strong troubleshooting discipline, clear written documentation habits, and the ability to work directly with Compliance, Security, and Operations. - Experience with TCN or RevSpring, including RevSpring IVR payment and outbound communication features. - Scripting or API integration experience, for example Python or REST, for building IVR and payment integrations. - Prior experience in a healthcare revenue cycle, collections, or other regulated contact center environment. - Experience integrating or consolidating telephony platforms during a merger or acquisition. - Relevant certifications in Microsoft Teams voice, RingCentral, or contact center platforms. Benefits - Competitive pay with ample opportunities for professional growth. - Fully remote position with a stable Monday–Friday schedule. - Collaborative, performance-driven environment with expert leadership. - Mission-driven work supporting essential healthcare services. - Recognition as a nationally respected leader in healthcare revenue management. Physical Requirements - Comfortable working at a computer for extended periods. - Ability to occasionally lift items weighing up to 15 pounds. What to Expect When You Apply Our hiring process is designed to find exceptional candidates. Once your application is received, you'll receive an invitation to complete an initial skills assessment. This step is essential: completing this assessment promptly positions you for an interview and demonstrates your commitment to excellence. We believe in creating exceptional teams, and this process ensures that every member at RSi has the opportunity to thrive and grow. Ready to be part of something special? Apply now and join our team!

Title: Employee Communications Senior Advisor Job ID: 5448 - Job Family: Corporate Affairs - Location: Rosemead, CA, US - Pay: $161,700 – $242,600 Become a Employee Communications Senior Advisor at Southern California Edison (SCE) and build a better tomorrow. In this job, you’ll lead a wide range of employee communications, campaigns and events — including sensitive issues and major leadership announcements. You’ll own communication plans endtoend, create compelling content and use data to assess impact and continuously improve our approach. You will regularly translate complex topics into clear, concise messages and visuals that help employees understand what matters. You’ll write frequently using Smart Brevity principles, craft stories and talking points that resonate, and apply strong design judgment. You’ll also advise peers and leaders on best practices to elevate communications across the company and strengthen the employee experience. As a Employee Communications Senior Advisor, your work will help power our planet, reduce carbon emissions and create cleaner air for everyone. Are you ready to take on the challenge to help us build the future? Responsibilities - Leads strategic execution of communications strategy and measures the effectiveness for the relevant team’s focus area. - Drives communications that inform and educate, and when needed, manage risk and mitigate crises. - Leads editorial development to establish a continuous and optimized presence across platforms (brainstorming, planning sessions, content pipeline, etc.). - Translates business goals into communications strategies, tactics and messaging. - Identifies opportunities to share success stories about big initiatives and company/departmental/team priorities. - Provides strategic advice and counsel and develops standard work processes. - Recommends and creates specific communications materials such as blogs, op-eds, fact sheets, site copy and key messages/talking points. - Serves as a Public Information Officer (PIO) during Incident Management Team activations, playing a vital role in supporting our customers and communities during emergencies. - A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity. Minimum Qualifications - Ten or more years of experience in corporate communications within a corporate and/or agency environment. Preferred Qualifications - Bachelor’s Degree or higher in Public Relations, Journalism, Communications, Marketing or a related field. - Experience developing communication plans and content, including executive emails and talking points. - Experience writing following AP Style and Smart Brevity principles. - Experience using email content platforms for employee communications, such as Salesforce Marketing Cloud, Microsoft Amplify, etc. - Experience developing content and updating intranet sites using platforms such as SharePoint. - Experience planning and producing large employee events. - Experience developing communications to connect with field-based employees. - Experience using Adobe Creative Cloud and Canva. - Demonstrated understanding of content and communication trends and technology. - Strategic problem solver and highly creative in finding new ways to achieve team goals and elevate the employee experience. - Working knowledge of Microsoft Suite, including SharePoint, Viva Engage. - Experience communicating across different company levels, such as customers, colleagues and executives. Additional Information - This position’s work mode is hybrid. The employee will report to an SCE facility for a set number of days with the option to work remotely on the remaining days.  Unless otherwise noted, employees are required to work and reside in the state of California.  Further details of this work mode will be discussed at the interview stage. The work mode can be changed based on business needs. - Visit our Candidate Resource page to get meaningful information related to benefits, perks, resources, testing information, hiring process, and more! - Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. - Relocation does not apply to this position. - Position will require up to 20% traveling and being out in the field throughout the SCE service territory. - This position has been identified as a NERC/CIP impacted position – Prior to being hired, the successful candidate must pass a Personnel Risk Assessment (PRA) or Background Investigation. Once hired, the candidate must complete specified training prior to gaining un-escorted access to assigned work location and performing necessary job duties. About Southern California Edison The people at SCE don’t just keep the lights on. Our mission is so much bigger. We’re fueling the kind of innovation that’s changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, you’ll have a chance to grow personally and professionally, making a real impact in Southern California and around the world. Southern California Edison is a proud Equal Opportunity Employer, including disability and protected veteran status. We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Role Description As Corporate Communications Principal Director, you will be a senior, high-impact individual contributor at the center of how Gong tells its story to the world. Partnering closely with the Head of Corporate Communications, Social & AR, you will be a strategic thought partner and own the execution of corporate communications, executive positioning, and crisis management. This is a role for a builder and a doer — someone equally comfortable drafting a CEO op-ed, managing a fast-moving media crisis, and coaching executives on message discipline, all in the same week. You will work directly with Gong's leadership team and be a trusted voice in decisions that shape company reputation at scale. Responsibilities - Corporate Communications - Develop and drive Gong's global corporate narrative, ensuring alignment across leadership, product, and go-to-market teams. - Own earned media strategy for major announcements — corporate news, partnerships, product milestones, and industry leadership moments. - Shape and inform Gong's corporate messaging framework, ensuring consistency and differentiation in a competitive AI market. - Partner cross-functionally with marketing, legal, HR, investor relations and more to align communications with business objectives. - Executive Communications - Serve as primary communications strategist and ghostwriter for Gong's C-suite, including the CEO and senior leadership team. - Develop executive thought leadership programs across owned channels, media, and speaking platforms. - Create compelling content, like op-eds, exec platforms, bylines, LinkedIn posts, talking points, and briefing materials, that authentically reflects each leader's voice. - Prepare executives for media interactions, interviews, and public appearances through media training and message coaching. - Identify and secure meaningful speaking opportunities at tier-one industry events and business forums. - Crisis Communications - Lead development and ongoing management of Gong's crisis communications framework, protocols, and response playbooks. - Support and serve as an internal escalation point and strategic counsel during reputational issues and sensitive business developments. - Rapidly assess emerging threats, provide clear-eyed guidance to leadership, and drive swift, coordinated response. - Partner with legal, HR, and executive teams on sensitive communications including workforce changes, competitive incidents, and regulatory matters. - Conduct post-incident reviews and embed learnings into updated protocols and organizational readiness. - Stakeholder & Executive Management - Build trusted relationships with global executive stakeholders, acting as a strategic communications advisor to senior leaders across the business. - Manage and prioritize competing executive communications requests with sound judgment and effective stakeholder management. - Develop and oversee global external agencies and vendor relationships, ensuring high performance and strategic alignment. - Maintain a strong understanding of Gong's business, competitive landscape, and market dynamics to inform communications strategy in real time. - Contribute to department planning, budgeting, and measurement frameworks in partnership with the team lead. Qualifications - 10+ years of progressive communications experience, with significant time in corporate communications roles at high-growth technology companies or leading PR agencies serving tech clients. - Demonstrated track record managing corporate communications programs at scale, including earned media strategy for major company milestones. - Proven experience as an executive communications strategist and ghostwriter, with a portfolio spanning multiple formats and leadership voices. - Deep hands-on experience managing crisis communications — from early detection through resolution and post-incident review. - Prior experience working directly with and advising C-suite executives in a communications or advisory capacity. - Experience at or with a B2B SaaS, AI, or global enterprise technology company strongly preferred. Requirements - Exceptional written and verbal communications skills — among the sharpest writers in any room, with the ability to adapt voice, tone, and register across audiences and formats. - Outstanding creative and media skills - you have a pulse of the trending market topics and understand how to tap into those across traditional and emerging mediums. - Sound strategic judgment; able to distill complex business situations into clear communications recommendations under pressure. - High emotional intelligence and executive presence — you can hold a room, earn trust quickly, and navigate competing stakeholder interests with professionalism. - Strong project management skills; able to manage multiple high-priority workstreams simultaneously without sacrificing quality. - Comfort operating in a fast-paced, high-accountability environment with a bias toward action over perfection. Benefits - We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs. - Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle. - Mental Health benefits with covered therapy and coaching. - 401(k) program to help you invest in your future. - Education & learning stipend for personal growth and development. - Flexible vacation time to promote a healthy work-life blend. - Paid parental leave to support you and your family. - Company-wide recharge days each quarter. - Work from home stipend to help you succeed in a remote environment.

Role Description As Senior Manager, Transformation Communications, you will play a critical role in shaping how we communicate and drive awareness and adoption of Solventum’s Transform for the Future initiative. This role serves as a primary communications partner to the Transformation Management Office, helping translate complex transformation priorities into clear, actionable communication strategies that drive alignment, understanding and engagement across the organization. As part of the Communications and Corporate Marketing team, you will lead the planning and execution of communication strategies that support enterprise transformation efforts. This is a hands-on role requiring both strategic thinking and strong execution to ensure employees understand what is changing, why it matters and what it means for them. Key Responsibilities - Transformation Communications Strategy: - Develop and execute communication strategies that support enterprise transformation initiatives, focusing on Transform for the Future. - Partner closely with Transformation Management Office leaders to define clear narratives, positioning and messaging frameworks. - Ensure communications align to company priorities, business objectives and key milestones. - Communication Planning & Execution: - Build and manage integrated communication plans across transformation initiatives, including audience segmentation, messaging, channels and timing. - Coordinate communication across initiatives to reduce overlap and avoid change fatigue. - Establish tools, templates and standards to ensure consistency and quality. - Program & Project Support: - Serve as the primary communications advisor for Transformation Management Office initiatives. - Partner with cross-functional leaders to deliver clear, coordinated communication for major programs and milestones. - Maintain a transformation communications calendar to track key activities and ensure alignment across teams. - Content Development: - Develop high-quality content including leadership messages, presentations, FAQs, intranet content, newsletters and talking points. - Translate complex transformation topics into clear, concise and engaging communication. - Ensure messaging is consistent, audience-specific and easy to understand. - Stakeholder Engagement: - Build strong relationships with senior leaders, program teams and business partners. - Provide guidance and coaching on effective communication approaches. - Gather feedback to inform communication strategies and improve effectiveness. - Change Adoption & Measurement: - Track communication effectiveness using engagement data, feedback and qualitative insights. - Identify areas of confusion or resistance and adjust communication strategies accordingly. - Drive continuous improvement in how transformation communications are delivered. - Governance & Operations: - Support governance processes to ensure alignment and consistency across transformation communications. - Manage workflows, timelines and coordination across multiple initiatives. - Partner with internal teams and external vendors as needed. Qualifications - Bachelor’s degree or higher preferably in communications, public relations, journalism, business or a related field. - 7+ years of experience in corporate communications or change communications. - Proven experience supporting large-scale transformation or enterprise change initiatives. - Experience partnering with senior leaders and translating complex topics into clear communication. Requirements - Certification in Prosci or an equivalent change management platform is preferred. - Strong writing and storytelling skills with the ability to simplify complex concepts. - Strategic thinker who can also execute and deliver in a fast-paced environment. - Strong stakeholder management and influencing skills. - Experience managing multiple priorities and deadlines across large initiatives. - High level of judgment, professionalism and attention to detail. - Ability to work through ambiguity and evolving priorities with a steady, solutions-oriented approach. - Experience in healthcare, medtech or regulated industries is a plus. Benefits - Solventum offers a range of programs designed to support your physical and financial well-being. - Regular benchmarking of compensation and benefits to ensure competitiveness with companies of similar size and scope.