SouthState Bank

• Take ownership of all tasks and challenges encountered in the operation of the assigned position. • Manage a pipeline of loan applications, collect and review mortgage related documents, and drive the loan process from application through closing. • Maintain compliance with SouthState Bank Corporate Code of Conduct and Ethics, all anti-money laundering guidelines, regulatory requirements, and all other applicable operating procedures. • Review and analyze loan application and all supporting documentation, including credit report, income documents, asset documents, property documentation, AUS findings, and other documentation specific to the loan submission. • Perform income calculations and asset reconciliations. • Request documentation from Customer and/or Loan Officer as applicable to the loan submission. • Keep Customer and Loan Officer updated on document requests and loan status using verbal and written (electronic) communication practices. • Update LOS, AUS, and any other applicable loan decisioning systems. • Maintain working knowledge of all applicable program guidelines, including any secondary investor guidelines specific to the loan submission. • Order third party services including, but not limited to, tax transcripts, title work, flood determination, appraisal, and insurance declarations information. • Run and review Compliance and Fraud engines; follow established procedures to address and/or clear findings, including updating loan data inside of LOS as applicable. • Submit a complete and accurate loan file to underwriting (internal, private mortgage insurance company, or investor). • Obtain all required conditions as established by underwriting. • Request initial Closing Disclosure and submit a complete and accurate loan file to closing. • Coordinate closing date with Loan Officer, Customer, and Closing Agent. • Manage pipeline to meet established SLA’s and critical loan dates (e.g.: contingency, closing, and lock expiration). • Other duties as assigned by management that are deemed essential.

• Take ownership of all tasks and challenges in assigned position • Create and generate the Closing Disclosure and mortgage closing documents • Review documents for loan funding and ensure loans meet all requirements and regulations • Maintain compliance with SouthState Bank Corporate Code of Conduct and Ethics and all regulatory requirements • Obtain all required information to complete the Closing Disclosure (CD) and deliver it within required timeframes • Perform Mavent run, review and clear as necessary • Communicate with settlement agents/attorneys and review title requirements and exceptions • Review documentation in the loan system or enter data into the loan system • Prepare closing instructions and review required loan documentation and Closing Disclosure for accuracy

• Direct and oversee all loan closing operations across commercial and consumer loan closing teams spanning multiple states (SC, FL, GA, AL, NC, TN, TX, CO, VA), ensuring accuracy, compliance, and timeliness in the preparation, review, and funding of all loan documentation. • Champion a culture of exceptional service to banking partners (Relationship Managers, Loan Officers, Loan Assistants), Branch Personnel, and customers throughout the loan closing lifecycle. • Lead a forward-looking strategy to improve processes and expand automation within Loan Closing. • Ensure all loan closing activities are conducted in full accordance with applicable federal and state regulations (TILA/Reg Z, HMDA, CRA, flood compliance, CFPB requirements) and internal bank policy. • Recruit, develop, and retain a high-performing team of approximately 100 professionals across multiple geographic locations. • Develop and manage the Loan Closing department's operational budget and multi-year strategic plan.

• It is the responsibility of the Gov’t Lending Annual Servicing Manager Team Lead to take ownership of all tasks and challenges that they encounter in the operation of their assigned position. • This position is responsible for, but not limited to, the management of the ASM team, and takes an active role in the requesting financial statements and completing annual servicing on the Bank’s existing Government Loan Portfolio. • Additional duties may include assisting with loan servicing action requests and completing site visits as deemed appropriate. • Manage the annual servicing function of the Government Guaranteed Lending Unit which includes coaching, teaching, and guiding other ASMs. • Request financial and other ancillary information from the Relationship Manager or Borrower directly to update the bank’s credit files. • Spread the updated business and personal financial statements and complete a stand-alone and/or global cash flow analysis. • Prepare the annual servicing memo per established SSB guidelines. • Route the completed annual servicing memo along with the original credit approval memo from SSB or the legacy institution to the SBA Credit Administrator. • Follow up on questions and open items as needed with the Gov’t Lending Servicing Manager, Relationship Manager, Borrower and or the SBA Credit Administrator. • Submit risk rating changes via the current tracking system as adopted by the bank upon completion of the annual servicing.

Role Description The Enterprise Terafina Specialist will be responsible for ensuring all strategic roadmap and business-specific enhancements defined by internal partners and the Director of Enterprise Account Origination Platforms are executed in a timely, efficient, and sound manner. This role primarily supports the General Bank and serves as a key day-to-day Terafina partner for General Bank onboarding and account maintenance workflows, while also serving as an additional escalation point between internal and external partners to assist in any design, solutioning, or production interruptions. - Full knowledge of the Enterprise Terafina standards and workflows related to specific line of business partners. - Comfortable leading meetings with Line of Business (LOB) leadership. - Uphold strong partnerships, possess project management skills, and strong written/verbal communication skills. - Assist in identification of any cross-workflow impact, balancing competing priorities, and supporting or managing testing efforts as required for upgrades and enhancements. - Responsible for ensuring all regulations and compliance requirements are being met. Qualifications - College degree preferred but not required. - 5+ years of banking experience with deposit account opening or core processing preferred. - Project Management experience preferred. - People management experience preferred. Requirements - Experience supporting General Bank deposit products and account opening/maintenance processes preferred. - Familiarity with additional digital banking, account opening, onboarding platforms and account maintenance functionalities; ability to learn new tools quickly. - Experience preparing project/business as usual status updates, documentation, and meeting materials; comfortable presenting to small groups and key stakeholders as needed. - Experience coordinating across cross-functional partners (product, technology, operations, risk/compliance) to execute enhancements and resolve issues. - Project management training or certification is a plus (e.g., PMP, CAPM, or equivalent internal coursework). - Working knowledge of agile delivery practices (Scrum/Kanban) and experience supporting sprint ceremonies, backlog grooming, user story refinement, and UAT coordination. - Experience supporting platform release/change activities and production support (e.g., validation checklists, change documentation, incident triage, and post-release verification). Benefits - Equal Opportunity Employer, including disabled/veterans.

• Provides direction and oversight to team members to ensure all department goals are achieved. • Responsible for ensuring a superior service-oriented and professional working environment by supervising and coaching the performance of their team members. • Ensures that the Customer Care Representatives are following rules and regulations of SouthState Bank. • Motivates and inspires the team to meet and surpass their goals on a daily and monthly basis. • Sets clear expectations and goals to ensure the overall customer care team succeeds in the highest customer satisfaction. • Ensures team members are meeting Service Levels, abandonment rates, and quality service expectations each month. • Develops career paths for all employees to identify growth potential and tracks performance. • Responsible for communicating the company’s purpose, core values, and mission to the team. • Prepares documentation such as reports on team member’s performance and goals set. • Meets monthly with team members to praise performance, and coach areas needed for progression. • Works to meet departmental objectives, including conversion targets, product rollouts, and technology updates. • Handles escalated calls, complaints, and questions as necessary.

• Improve day-to-day banking operations by turning approved operational needs into stable, reliable automated workflows and reporting • Work within Bank Operations and partnering closely with the Business Solutions Process Innovation Manager and operations teams • Design, build, test, implement, and support operational solutions using Microsoft Power Platform, SharePoint, Power BI, and embedded AI capabilities • Participate in working sessions with Bank Operations teams to document current-state workflows, pain points, controls, and target-state process designs • Confirm proposed solutions align to bank policy, control standards, and the standards and guardrails set by the Process Innovation Manager • Build and maintain Power Automate workflows, SharePoint structures, and Power BI reporting to support operational performance • Test operational automations and reports for accuracy and reliability before they go live • Monitor the health of operational automations, troubleshoot issues, and take corrective action to restore service quickly • Provide support for data availability and timely retrieval during audit and compliance monitoring events • Support user onboarding, training, and change enablement for newly implemented automations and reports • Develop user guides and lightweight support documentation for operational teams

Role Description The Newgen Sr System Administrator has primary responsibility to provide support for SouthState Bank’s business Newgen application, applicable interfaces, and application programming interface (API) connections. This position requires collaboration between IT and the credit and lending business functions to support and enhance their technology platforms. The individual is responsible for: - Serving as the senior technical resource and SME (Subject Matter Expert) during the discovery, testing, change management, and post-implementation support phases of projects. - Mentoring the Newgen System Administrator I and II team members. - Handling new “business as usual” (BAU) requests, demands, enhancements, software releases, minor and major incidents, change management, and process improvement opportunities. - Supporting long-term projects and other duties to support the Newgen and IT Teams. Qualifications - Bachelor’s degree in computer science, Information Systems, or related field preferred. - 6 or more years’ experience configuring and supporting loan origination and documentation systems in a production environment within the banking industry. - 3 or more years’ Consumer Lending Operations and/or Consumer Credit experience (consumer real estate, auto/RVs, lines of credit, etc.). - 2 or more years’ integrating and supporting applications utilizing APIs. - Project management experience highly preferred. - Intermediate and Advanced certification preferred (e.g. Microsoft Windows Server Hybrid Administration, CompTIA Security +, Server+, Tech+). - Experience with MS Suite of Applications including Advanced Visio Drawing ability. - Prior experience with support request systems required (ex. Service Now). - API testing and integration experience. Requirements - Able to exercise independent judgment and take appropriate actions. - Excellent communication skills. - Able to translate technical information to non-technical audiences in a clear, concise, and transparent manner. - Accepts accountability and welcomes feedback to improve. - Excellent analytical, mathematical, and creative problem-solving skills. - Logical and efficient, with keen attention to detail. - Highly self-motivated and directed. - Organizational skills: ability to multi-task and prioritize; ability to work in a fast-paced and dynamic environment, independently and within teams. - Work closely with senior management for escalations where necessary. Benefits - Equal Opportunity Employer, including disabled/veterans.

• Provide superior customer service to external and internal customers • Identify and resolve customer inquiries using active listening, critical thinking, and probing skills for first call resolution • Answers inbound phone inquiries timely, accurately, and professionally • Provide tier one digital banking support • Assist customers with debit card support • Process customers inquiries accurately and efficiently • Promote our virtual branch solutions to our customers • Ensure the security of customer information

• Provide superior customer service to external and internal customers • Identify and resolve customer inquiries using critical thinking • Answer inbound phone inquiries timely and accurately • Provide tier one digital banking support and assist with customer maintenance updates • Process customer inquiries accurately to build customer confidence and trust • Keep customers aware of changes in bank services and practices • Maintain a positive and professional demeanor with customers