Role Description
As the Manager, Client Partner you will:
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Client Management & Leadership:
Develop comprehensive account plans that address client needs and align with their strategic goals, ensuring ongoing satisfaction and retention.
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Client Onboarding & Transitions:
Act as the primary advocate for clients within the agency, ensuring their goals are prioritized in strategic discussions and decision-making processes.
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Team Leadership and Development:
Partner with pod leadership on providing timely feedback, coaching, and evaluation of team members' goals and tasks, conducting weekly 1:1 meetings to offer ongoing support, and ensuring adherence to scorecard tasks.
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Business Acumen and Financial KPIs:
Utilize a deep understanding of the clients' business, industry trends, and KPIs to offer strategic guidance and impactful solutions.
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Innovation and Thought Leadership:
Champion innovative thinking within the team, inspiring the development of leading-edge solutions that drive client success and potentially win awards.
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Client Education:
Equip clients with the knowledge and confidence to speak about strategic directions and decisions, reinforcing their trust in our expertise.
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Industry Expertise:
Maintain and apply an in-depth knowledge of market developments, emerging trends, and best practices of the client’s business, and the industry overall, to enhance client strategies and recommendations.
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Channel Expertise:
Leverage strong knowledge of multiple digital channels (Commerce, SEM, SEO, CRO, Social, Shopping, Display, etc.) to develop strategic plans, clearly tying channel recommendations to the client’s business goals.
Qualifications
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5-7 years of experience in Client Delivery roles with a proven track record of executing successful campaigns.
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Management experience preferred.
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Expertise in multiple digital platforms and how they work together: Google Analytics, Amazon Ad Console, Project Management tools, Research tools such as Pathmatics, SimilarWeb, Kantar/Vivvix, Resonate, Commspoint.
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Demonstrated success analyzing data and using analytics tools to drive marketing decisions.
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Advanced computer skills including Google Suite, Microsoft Excel & PowerPoint.
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Ability to multitask, prioritize, and manage time effectively across clients, multiple partner relationships, and internal initiatives.
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Excellent communication and interpersonal skills, with the ability to work effectively with external and internal teams.
Requirements
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The hiring salary range for this role is $83,000 - $95,000.
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Incentive pay program (RevShare) comprising a monthly variable revenue payment opportunity and a discretionary annual performance bonus.
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Hiring salaries are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, parity with other team members, and alignment with market data.
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Disclosure as required by the Colorado Equal Pay for Equal Work Act, C.R.S. § 8-5-101 et seq.
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FLSA Classification: Exempt.
Benefits
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Unlimited PTO:
We offer unlimited paid time off, a fully remote environment, and flexibility to take the time you need, when you need it. Additionally, we provide 20 paid holidays, including multiple long weekends.
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Healthcare:
Medical, Dental, Vision, Life & Disability, Flex Spending Accounts.
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Retirement:
Match up to 4% of your contributions at 100%.
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Perks and Wellness:
Fringe, Forma, Unlimited Telemedicine and Teletherapy available at no cost, Thankful giving, Equity.
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Parental Leave:
Birthing parents receive 16 weeks of leave with 100% pay (partners 12 weeks) after the birth or adoption of a child.
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Learning and Development:
On-demand learning, mentorship program, leadership and management development programs and resources.
