• Independently managing operational and analytical tasks from goal setting to execution and result control • Working with client support team on Client Protection cases, channeling information to the Partner Support Team • Analyzing statistics, reports, and key partner performance metrics to identify quality improvement opportunities • Developing and implementing client experience protection and quality strategies in collaboration with the team and cross-functional stakeholders • Supporting and managing partners in Bitrix CRM, including handling complex and non-standard requests • Contributing to the improvement of partner-related processes and tools (CRM, reporting, files, internal guidelines) • Collaborating with internal teams to achieve shared goals related to efficiency and complaints solving • Monitoring account activities to identify and precise solutions

• Join a dynamic workforce development and talent supply innovation team • Dedicated to creating workforce development programs, pathways and providing career navigation support • Craft workforce development strategies that support the creation of talent pools aligned to organization workforce needs • Collaborates with HR Business Partners, Talent Acquisition Leaders and hiring managers across the area of responsibility • Maintains excellent relations with key stakeholders and delivers top-notch programs through partnerships

Role Description As the Manager, Client Partner you will: - Client Management & Leadership: Develop comprehensive account plans that address client needs and align with their strategic goals, ensuring ongoing satisfaction and retention. - Client Onboarding & Transitions: Act as the primary advocate for clients within the agency, ensuring their goals are prioritized in strategic discussions and decision-making processes. - Team Leadership and Development: Partner with pod leadership on providing timely feedback, coaching, and evaluation of team members' goals and tasks, conducting weekly 1:1 meetings to offer ongoing support, and ensuring adherence to scorecard tasks. - Business Acumen and Financial KPIs: Utilize a deep understanding of the clients' business, industry trends, and KPIs to offer strategic guidance and impactful solutions. - Innovation and Thought Leadership: Champion innovative thinking within the team, inspiring the development of leading-edge solutions that drive client success and potentially win awards. - Client Education: Equip clients with the knowledge and confidence to speak about strategic directions and decisions, reinforcing their trust in our expertise. - Industry Expertise: Maintain and apply an in-depth knowledge of market developments, emerging trends, and best practices of the client’s business, and the industry overall, to enhance client strategies and recommendations. - Channel Expertise: Leverage strong knowledge of multiple digital channels (Commerce, SEM, SEO, CRO, Social, Shopping, Display, etc.) to develop strategic plans, clearly tying channel recommendations to the client’s business goals. Qualifications - 5-7 years of experience in Client Delivery roles with a proven track record of executing successful campaigns. - Management experience preferred. - Expertise in multiple digital platforms and how they work together: Google Analytics, Amazon Ad Console, Project Management tools, Research tools such as Pathmatics, SimilarWeb, Kantar/Vivvix, Resonate, Commspoint. - Demonstrated success analyzing data and using analytics tools to drive marketing decisions. - Advanced computer skills including Google Suite, Microsoft Excel & PowerPoint. - Ability to multitask, prioritize, and manage time effectively across clients, multiple partner relationships, and internal initiatives. - Excellent communication and interpersonal skills, with the ability to work effectively with external and internal teams. Requirements - The hiring salary range for this role is $83,000 - $95,000. - Incentive pay program (RevShare) comprising a monthly variable revenue payment opportunity and a discretionary annual performance bonus. - Hiring salaries are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, parity with other team members, and alignment with market data. - Disclosure as required by the Colorado Equal Pay for Equal Work Act, C.R.S. § 8-5-101 et seq. - FLSA Classification: Exempt. Benefits - Unlimited PTO: We offer unlimited paid time off, a fully remote environment, and flexibility to take the time you need, when you need it. Additionally, we provide 20 paid holidays, including multiple long weekends. - Healthcare: Medical, Dental, Vision, Life & Disability, Flex Spending Accounts. - Retirement: Match up to 4% of your contributions at 100%. - Perks and Wellness: Fringe, Forma, Unlimited Telemedicine and Teletherapy available at no cost, Thankful giving, Equity. - Parental Leave: Birthing parents receive 16 weeks of leave with 100% pay (partners 12 weeks) after the birth or adoption of a child. - Learning and Development: On-demand learning, mentorship program, leadership and management development programs and resources.

Role Description Playlab seeks a full-time, Washington-based Learning Partner to anchor the Washington AI Innovation Ecosystem — a statewide initiative, supported by the Gates Foundation and anchored by Gonzaga University, that partners with roughly ten diverse Washington schools and districts and funds all nine of Washington's Educational Service Districts (ESDs) as active recruiters and participants. As Playlab's go-to person in Washington, you will: - Serve as Playlab's on-the-ground lead in Washington — the day-to-day relationship owner for partner schools, districts, Gonzaga, and the nine ESDs. - Recruit a diverse cohort of ~10 school and district partners across eastern and western Washington, and support the application, review, and selection process alongside Gonzaga and the ESDs. - Design and deliver high-quality professional learning — school-based trainings, PLCs, and coaching that build educator capacity in both AI literacy and app-building with Playlab. - Coach and co-design with educators and school teams, helping them create AI tools and learning experiences aligned to their pedagogy, curricula, and context. - Support strategic AI adoption at the system level, helping school and district leaders identify high-leverage entry points for AI across teaching, learning, and operations. - Help plan and facilitate the three in-person convenings at Gonzaga (Launch, Showcase, and Capstone), and support partners through the AI Innovation Index pre/mid/post assessment. - Partner with the ESDs so that what works in cohort schools is disseminated to the districts they serve across the state. - Bring insights from the field back to the Playlab team to improve learning resources, platform features, and partnership strategy. Qualifications - Bring deep, current statewide knowledge of and experience in Washington's education landscape — spanning eastern and western Washington — with strong existing relationships across schools and districts, institutions of higher education, and education nonprofits. (Required) - School leadership and teaching experience. (Required) - Have experience working in or with K–12 schools in Washington, and care deeply about equity, innovation, and educator empowerment. - Are a skilled facilitator who knows how to lead engaging, inclusive, outcomes-driven adult learning. - Are passionate about helping educators and students not only use AI, but understand it, critique it, and create with it. - Have coached educators or supported school teams in implementing new instructional tools or practices. - Are a relationship-builder who can navigate complex school systems and build trust across diverse communities and regions of the state. - Are flexible, strategic, and thrive in fast-paced, mission-driven work. - Are confident using and explaining AI tools like Claude, ChatGPT, or other LLM-powered applications, and understand how to align them with instructional values. Requirements - Existing relationships with Washington ESDs, Gonzaga University, or statewide education networks and nonprofits. - Experience leading large-scale instructional-technology or professional-development initiatives. - Familiarity with Playlab or similar AI-literacy tools and platforms. - Experience supporting both student- and adult-facing AI initiatives. - Bilingual (especially Spanish/English). Benefits - Real impact: Lead the effort to bring AI literacy and innovation into schools across Washington. - Creative leadership: Co-create and execute a statewide strategy for transformative professional learning and implementation. - Mission-aligned team: Join a small, passionate group committed to equity, creativity, and joyful learning. - Flexible work: A remote-first role with autonomy and a strong culture of collaboration. - Competitive pay and benefits: Salary, healthcare, retirement, generous time off, and opportunities for professional growth.