Role Description The Client Care Coordinator plays a central role in ensuring seamless care delivery by coordinating client onboarding, caregiver placement, scheduling support, and ongoing service management. This role serves as a primary operational liaison between clients, families, caregivers, internal teams, and payer requirements. - Serve as a primary point of contact for scheduling clients and families - Support client care continuity following start of care - Ensure accurate collection and entry of client information in AlayaCare - Coordinate caregiver placement, scheduling, and coverage needs - Monitor ongoing client satisfaction and address service issues - Maintain accurate documentation, authorizations, and compliance requirements - Collaborate with Intake, Scheduling, Billing, and Operations teams Qualifications - High school diploma or equivalent - 1–2 years experience in home care, healthcare coordination, or client services - Strong organizational and communication skills - Ability to manage multiple priorities in a fast-paced environment - Experience with AlayaCare, Private Pay, CalAIM, or Regional Center programs preferred Benefits - Compensation: $25/hr (Negotiable) - Type: On-Call - Location: REMOTE - Schedule: Friday evening - Monday morning - On-Call Hours/Rates: Evening hours after 5 pm, Morning hours before 8 am - $90 for weekdays and $115 on weekends - Medical, Dental, Vision, 401k with employer matching, Voluntary Life, Flex-Spending Account Options Savings - Generous PTO Plan (3 weeks) and encouragement to USE IT! - 6 holidays - 5 sick days - Grow & Shine: Work alongside healthcare professionals who mentor and support your career growth - Open Doors, Open Minds: Transparent leadership that listens and values your voice - Work-Life Bliss: Team outings, company events, and a commitment to putting you first - An Office That Feels Like Home: Modern, welcoming, and dog-friendly (as long as Fido’s well-behaved!) Company Description Care Partners At Home is a leading provider of non-medical home care services in Orange County. We serve a diverse client population including Private clients, CalAIM Community Supports members, and Regional Center consumers. Our mission is to deliver high-quality, compassionate, and reliable care while supporting families, caregivers, and payer partners with excellence and accountability.

Role Description This isn't traditional client success. We're not looking for someone to inherit a mature customer success function. We're looking for someone to help build what an exceptional enterprise partnership looks like at ThinkHuman. As one of the leaders shaping this function, you'll partner directly with CHROs, executive teams, and senior HR leaders to solve complex leadership challenges, design transformational leadership journeys, and create measurable organizational impact. - Redesign how we conduct executive business reviews. - Create a new approach to demonstrating ROI for leadership development. - Build AI-enabled insights that help clients identify emerging opportunities. - Facilitate a strategy session with a CHRO preparing for a major organizational shift. - Identify patterns across multiple clients that reshape one of ThinkHuman's programs. Your work won't stop with serving clients. It will help shape ThinkHuman itself. If ambiguity energizes you, if you enjoy building as much as operating, and if you're excited by the opportunity to influence both clients and the future of the company, you'll probably love this role. You'll learn fast here—about executive advisory, organizational transformation, leadership development, AI, business growth, and what it takes to build enduring enterprise partnerships. You'll have the autonomy to apply that learning in real time. As ThinkHuman grows, you'll have the opportunity to help define our executive partnership model, influence how we advise enterprise clients, shape new capabilities, and continue evolving this role alongside the company. Qualifications - Curious, self-motivated, and high in follow-through. - Love learning and pick things up quickly. - Energized by building relationships and earning trust with senior leaders. - Entrepreneurial mindset; enjoys experimenting and building playbooks. - Comfortable thinking strategically and executing thoughtfully. - High degree of ownership and autonomy while being a collaborative partner. - Analytical and tech-comfortable; excited by AI, data, and new technology. - Experience advising organizations and connecting leadership work to business outcomes. Requirements - Build trusted relationships with CHROs, HR leaders, and executive sponsors. - Translate complex business and talent challenges into leadership solutions. - Lead enterprise client engagements from onboarding through renewal. - Facilitate executive conversations, strategic working sessions, and business reviews. - Experiment with new approaches to executive partnership and AI-enabled client insights. - Identify patterns across clients to improve systems and programs. - Collaborate across ThinkHuman to continuously improve client service. - Deepen and expand partnerships through advisory-led influence. - Continue learning about leadership, organizations, business strategy, and AI. Benefits - Ownership and visibility in a highly collaborative, remote-first team. - Opportunity to shape both client success and ThinkHuman's future. - Room to make your mark through learning, building, and creating impact. Compensation $70,000–$90,000 | Ongoing 1099 Contract. This role is open to candidates across the US. ThinkHuman operates as a fully remote company.

• Lead new client onboarding from kickoff through go-live, ensuring a structured and timely implementation experience. • Tailor onboarding plans to align with each client's business structure, tax workflows, and resource constraints. • Coordinate with technical teams to ensure accurate system configuration and data integration. • Deliver targeted training to functional user groups (preparers, reviewers, centralized pooled teams), ensuring they are confident in using the platform. • Create enablement materials and host live working sessions to build internal champions and self-sufficiency. • Design and execute adoption plans by practice area to drive early usage and accelerated time to value, tracking utilization milestones and surfacing high-impact workflows. • Monitor usage trends and proactively identify at-risk accounts or underutilized features. • Collaborate with account managers to drive multi-practice adoption and cross-functional alignment. • Serve as a trusted advisor during transformation efforts, including recommended modifications to workflow, team structuring, or offshore enablement. • Support clients in developing internal playbooks and best practices that scale adoption sustainably. • Partner with executive sponsors and practice leaders to define and measure success criteria. • Work with Product to relay feedback from the client base and document opportunities for enhancements. • Align with Sales and Strategic Accounts to support expansion opportunities and maintain alignment with client goals. • Interface with Support for post-implementation needs, ensuring smooth handoffs and issue resolution.

• Develop and execute strategic account plans that drive revenue growth and long-term customer success. • Build trusted relationships with executive stakeholders across business and technology organizations. • Spend significant time onsite with strategic customers, serving as the primary point of contact and trusted advisor. • Identify, qualify, and close new consulting and professional services opportunities within existing accounts. • Partner closely with Google Cloud sales teams to develop joint account strategies, co-sell opportunities, and customer engagement plans. • Collaborate with Zencore delivery, architecture, and engineering teams to ensure successful execution of customer engagements. • Lead executive business reviews, account planning sessions, and opportunity pipeline reviews. • Navigate complex enterprise organizations to uncover expansion opportunities across multiple business units. • Maintain accurate forecasting, pipeline management, and account activity within CRM. • Stay informed on Google Cloud technologies, AI, infrastructure modernization, and cloud transformation initiatives to effectively advise customers.