Cision

Role Description As a Customer Success Manager, you'll own the long-term health and retention of a portfolio of accounts across a range of industries (brands and agencies). Retention is your primary measure of success. In collaboration with the Account Manager and Onboarding team, your focus is on relationship building, solution embeddedness and ensuring every customer achieves clear business outcomes and real value from the partnership with Brandwatch. This role works specifically with customers in the MENA region. Arabic language skills at professional or native proficiency are a requirement, as is experience working with clients in the MENA region. - Own retention across your customer portfolio, managing renewals and working closely with Account Managers on Quarterly Business Reviews (QBRs), retention plans, and growth opportunities. - Build trusted relationships with executive stakeholders, ensuring Brandwatch's solutions are aligned with the customer's business goals and long-term strategy. - Drive customer adoption by overseeing the onboarding journey — delivered in partnership with a dedicated Onboarding Specialist — and leading training and best practice initiatives to maximise value and return on investment. - Grow each account by increasing adoption across teams, departments, and use cases — expanding the value customers realise from the platform and embedding Brandwatch's products ever more deeply into their workflows and business processes. - Act as the customer's voice by identifying and escalating product feedback and managing expectations around product enhancements and roadmap priorities. - Foster a community of Brandwatch customers by sharing best practices, success stories, and lessons learned. - Maintain accurate customer records, opportunities, and renewal information in CRM and customer success systems. - Partner with Product Support to ensure customer issues are resolved effectively and in a timely manner. - Orchestrate the wider account team — collaborating closely with Onboarding Specialists, Account Managers, and the Professional Services team — to deliver a seamless, joined-up customer experience. - Act as a trusted advisor, helping customers achieve their business objectives and realise the full value of Brandwatch. Qualifications - 3+ years' experience in a Customer Success role, ideally within SaaS or a similar technology environment. - Experience working with commercial/retention targets. - Excellent communication and presentation skills, with the ability to engage stakeholders at all levels. - Strong understanding of social media platforms and social listening/monitoring tools. - Experience working with global customers across multiple teams and regions. - Proven ability to develop and execute strategic account plans, with a track record of strong retention and renewal outcomes. - Experience building strong relationships with senior stakeholders and executive sponsors. - Strong organisational skills, with the ability to manage multiple priorities in a fast-paced environment. - A proactive, commercially minded approach with strong problem-solving and critical-thinking skills. - Comfortable working independently while collaborating effectively across cross-functional teams. - Familiarity with Boolean search logic and data analysis. - Experience using CRM and customer success tools such as Salesforce, Gainsight, Zendesk, Zuora, or JIRA. Benefits - Cision Group Personal Pension Scheme - Life Assurance - Healthcare cash plan - Dental Insurance - Private Medical Insurance (For directors and above only) - Gym Subsidy - Cycle to Work - Discounted Dining - Virtual GP - Employee Assistance Programme (EAP) - Eye Care Test - Cision Global Charitable Giving Program - BenefitHub (Retail discounts)

• Facilitate and lead the development, review, approval, and maintenance of CCDS for assigned products • Represent the Global Regulatory Network Global Labeling Group on project teams • Act as a Subject Matter Expert (SME) on local, regional and multi-country regulatory labeling requirements • Coordinate and lead cross-functional teams in the development and lifetime maintenance of TPP, CCDS and CPI components for assigned products/projects • Provide tactical and strategic guidance to CPI development teams • Manage direct reports • Maintain labeling history documents and assist in responding to labeling-related queries

Role Description The Account Executive is responsible for growing and expanding strategic federal relationships, with a focus on deepening engagement, increasing share of wallet, and aligning solutions to evolving agency priorities. - Build and maintain strong account plans. - Drive expansion pipeline within existing agencies. - Consistently deliver against annual growth and retention targets. - Develop long-term relationships and identify expansion opportunities. - Align solutions to mission needs across multiple stakeholders and business units. - Partner cross-functionally to deliver differentiated, mission-aligned solutions. - Ensure high retention, client satisfaction, and continuity of service. What You'll Do - Own revenue growth, retention, and expansion across a portfolio of strategic federal accounts. - Develop and execute multi-threaded account plans to deepen relationships and expand footprint across agencies and departments. - Identify and drive expansion opportunities within existing accounts, including new use cases, additional teams, and cross-agency adoption. - Build and maintain relationships with key decision-makers and influencers across Communications, Public Affairs, Digital, Procurement, and Executive Leadership. - Serve as a trusted advisor, aligning solutions to agency priorities, mission objectives, and evolving requirements. - Lead renewal strategy and execution, ensuring continuity while positioning for long-term growth. - Partner with internal teams to deliver tailored solutions, executive briefings, and strategic recommendations. - Support and contribute to capture efforts within existing accounts, including RFIs, RFQs, and RFPs tied to expansion opportunities. Partner & Ecosystem Strategy - Develop and manage relationships with system integrators (e.g., Accenture Federal Services, IBM, Deloitte, Booz Allen Hamilton, Leidos, SAIC, GDIT). - Engage channel and contract partners (e.g., Carahsoft, Four Inc., SHI) to optimize access through contract vehicles, streamline procurement, and accelerate deal execution. - Collaborate with technology and data partners (OEM ecosystem) to enhance solution offerings and support integrated, mission-aligned use cases. - Execute across multiple federal go-to-market motions. - Maintain awareness of federal procurement processes, contract vehicles, and compliance considerations. - Monitor account health, usage, and outcomes to identify risks and growth opportunities proactively. - Maintain disciplined execution across forecasting, account planning, and pipeline management. Qualifications - Bachelor's Degree required. - 8+ years of relevant experience, with a strong emphasis on public sector account management, federal SaaS sales, or strategic advisory roles within government environments. - Demonstrated success in growing and retaining strategic accounts within government environments. - Experience managing complex, multi-stakeholder relationships across large organizations or agencies. - Familiarity with federal procurement processes, contract vehicles, and partner ecosystems. - Experience partnering with system integrators and navigating prime/subcontractor dynamics within federal sales environments. - Proven ability to identify and close expansion opportunities within existing accounts. - Strong proficiency with sales tools (e.g., Salesforce, Office 365, sales engagement platforms). - Excellent communication, presentation, and negotiation skills — especially in executive-level and mission-driven conversations. - Strategic mindset with the ability to align solutions to agency priorities and long-term initiatives. - Preferred: experience supporting large-scale transformation or modernization programs within federal agencies. - Understanding of Earned, Owned, and Social media landscapes. - Willingness to travel to client locations 20%–40% for in-person meetings and relationship development. Benefits - Inclusive environment where all employees can be their authentic selves. - Commitment to diversity, equity, and inclusion. - Equal opportunity employer. - Reasonable accommodations for individuals with disabilities.

• Execute provider enrollment and form mapping work, ensuring accuracy, timeliness, and adherence to defined workflows and standards • Research and validate payer enrollment requirements to ensure all work is complete and actionable • Complete and maintain enrollment documentation, including forms, templates, and supporting materials • Ensure data completeness by reviewing case submissions, identifying missing or incorrect information, and driving resolution prior to progressing work • Investigate and resolve enrollment-related issues using internal systems, documentation, and external research • Engage with payers and intermediaries as needed to clarify requirements or resolve standard issues • Identify patterns in errors, missing data, or inefficiencies and provide input to improve templates, workflows, and documentation • Leverage WaystarAI and approved AI tools to reduce manual effort, improve research accuracy, and enhance execution quality

Role Description We're currently hiring Customer Success Managers across several teams, including our Enterprise, SMB, and MENA customer portfolios. While the core responsibilities remain the same, each role supports a different customer segment and market. Some opportunities require fluency in an additional language, including Arabic or Danish, depending on the region and customer portfolio. As a Customer Success Manager, you'll own the long-term success, retention, and growth of a portfolio of customer accounts across a range of industries, including both brands and agencies. Working closely with our Account Managers and Onboarding team, you'll build trusted relationships, drive product adoption, and ensure customers achieve measurable business outcomes and long-term value from their partnership with Brandwatch. Retention is your primary measure of success. Duties and Responsibilities - Own retention across your customer portfolio, managing renewals and working closely with Account Managers on Quarterly Business Reviews (QBRs), retention plans, and growth opportunities. - Build trusted relationships with executive stakeholders, ensuring Brandwatch's solutions are aligned with the customer's business goals and long-term strategy. - Drive customer adoption by overseeing the onboarding journey—delivered in partnership with a dedicated Onboarding Specialist—and leading training and best practice initiatives to maximise value and return on investment. - Grow each account by increasing adoption, expanding the value customers realise from the platform, and embedding Brandwatch more deeply into their teams, workflows, and business processes. - Act as the customer's voice by identifying and escalating product feedback and managing expectations around product enhancements and roadmap priorities. - Foster a community of Brandwatch customers by sharing best practices, success stories, and lessons learned. - Maintain accurate customer records, opportunities, and renewal information in CRM and customer success systems. - Partner with Product Support to ensure customer issues are resolved effectively and in a timely manner. - Orchestrate the wider account team by collaborating closely with Onboarding Specialists, Account Managers, and the Professional Services team to deliver a seamless customer experience. - Act as a trusted advisor, helping customers achieve their business objectives and realise the full value of Brandwatch. Qualifications - 3+ years' experience in a customer-facing role, ideally within SaaS or a similar technology environment. - Excellent communication and presentation skills, with the ability to engage stakeholders at all levels. - Strong understanding of social media platforms and social listening or monitoring tools. - Experience working with global customers across multiple teams and regions. - Proven ability to develop and execute strategic account plans, with a track record of strong retention and renewal outcomes. - Experience building strong relationships with senior stakeholders and executive sponsors. - Strong organisational skills, with the ability to manage multiple priorities in a fast-paced environment. - A proactive, commercially minded approach with strong problem-solving and critical-thinking skills. - Comfortable working independently while collaborating effectively across cross-functional teams. - Familiarity with Boolean search logic and data analysis. - Experience using CRM and customer success platforms such as Salesforce, Gainsight, Zendesk, Zuora, or JIRA. Benefits - Cision Group Personal Pension Scheme - Life Assurance - Healthcare cash plan - Dental Insurance - Private Medical Insurance (For directors and above only) - Gym Subsidy - Cycle to Work - Discounted Dining - Virtual GP - Employee Assistance Programme (EAP) - Eye Care Test - Cision Global Charitable Giving Program - BenefitHub (Retail discounts)

Role Description As an Enterprise Customer Success Manager, you'll own the long-term health and retention of a portfolio of our larger accounts (brands and agencies). These are complex organisations where multiple teams adopt Brandwatch across different products, use cases, and workflows — and where success means navigating a wide network of stakeholders, from day-to-day users to executive sponsors. Retention is your primary measure of success. In collaboration with the Account Manager and Onboarding team, your focus is on relationship building, solution embeddedness and ensuring every customer achieves clear business outcomes and real value from the partnership with Brandwatch. Duties and responsibilities - Own retention across your customer portfolio, managing renewals and working closely with Account Managers on Quarterly Business Reviews (QBRs), retention plans, and growth opportunities. - Build trusted relationships with executive stakeholders, ensuring Brandwatch's solutions are aligned with the customer's business goals and long-term strategy. - Drive customer adoption by overseeing the onboarding journey — delivered in partnership with a dedicated Onboarding Specialist — and leading training and best practice initiatives to maximise value and return on investment. - Grow each account by increasing adoption across teams, departments, and use cases — expanding the value customers realise from the platform and embedding Brandwatch's products ever more deeply into their workflows and business processes. - Act as the customer's voice by identifying and escalating product feedback and managing expectations around product enhancements and roadmap priorities. - Foster a community of Brandwatch customers by sharing best practices, success stories, and lessons learned. - Maintain accurate customer records, opportunities, and renewal information in CRM and customer success systems. - Partner with Product Support to ensure customer issues are resolved effectively and in a timely manner. - Orchestrate the wider account team — collaborating closely with Onboarding Specialists, Account Managers, and the Professional Services team — to deliver a seamless, joined-up customer experience. - Act as a trusted advisor, helping customers achieve their business objectives and realise the full value of Brandwatch. Qualifications - 3+ years' experience in a customer-facing role, ideally within SaaS or a similar technology environment. - Experience managing enterprise or large, complex accounts — with multiple stakeholders, teams, and business units adopting a solution in different ways. - Excellent communication and presentation skills, with the ability to engage stakeholders at all levels. - Strong understanding of social media platforms and social listening/monitoring tools. - Experience working with global customers across multiple teams and regions. - Proven ability to develop and execute strategic account plans, with a track record of strong retention and renewal outcomes. - Experience building strong relationships with senior stakeholders and executive sponsors. - Strong organisational skills, with the ability to manage multiple priorities in a fast-paced environment. - A proactive, commercially minded approach with strong problem-solving and critical-thinking skills. - Comfortable working independently while collaborating effectively across cross-functional teams. - Familiarity with Boolean search logic and data analysis. - Experience using CRM and customer success tools such as Salesforce, Gainsight, Zendesk, Zuora, or JIRA. - Proficiency in Spanish or French is an advantage, but not a requirement. Benefits - Cision Group Personal Pension Scheme - Life Assurance - Healthcare cash plan - Dental Insurance - Private Medical Insurance (For directors and above only) - Gym Subsidy - Cycle to Work - Discounted Dining - Virtual GP - Employee Assistance Programme (EAP) - Eye Care Test - Cision Global Charitable Giving Program - BenefitHub (Retail discounts)

Role Description This role is responsible for owning, retaining, and growing large, complex Enterprise and Government accounts by driving significant expansion of ARR and durable NRR performance. This role leads strategic account planning, multi-year expansion strategies, account management, and complex renewal negotiations across executive-level, procurement, and compliance-driven buying environments. What You'll Do - Own and deliver expansion ARR quota and renewal outcomes within Enterprise and Government accounts. - Develop and execute strategic, multi-year account plans focused on long-term value expansion. - Lead advanced discovery across executive, users, procurement, security, and technical stakeholders. - Navigate regulatory, compliance, and procurement frameworks associated with Enterprise and Government customers. - Drive complex expansion negotiations with higher average selling prices and extended sales cycles. - Lead and execute the Meddpicc sales process throughout an assignment book on Enterprise clients. - Proactively manage renewal risk and pricing strategy to protect NRR performance. - Maintain strong forecast accuracy and commercial inspection rigor. - Partner cross-functionally to align expansion strategy with delivery capacity and portfolio roadmap. - Lead a team approach of resources and elevate account planning standards. - Perform other duties and responsibilities as required to support business needs. What You'll Bring - Exhibits an exceptional degree of ingenuity and creativity. Regularly develops brand new concepts, processes, technologies, scientific principles and/or theories. Regarded as an expert in the field internally and externally. - Develops information and technology, which advances knowledge in the field. Discovers unique solutions for technological challenges and/or advancements in an industry. - Acts autonomously to uncover and resolve issues associated with new technologies and/or advancements. Work is self-initiated. Serves as a consultant to management to implement new technology and/or advancements. May act as informal team lead, and/or coach to less experienced team members. - Serves as a consultant to top management in long-range company planning concerning new or projected areas of technological research and advancement. Prime spokesperson on company's technical capabilities. Frequently interacts with customers or industry thought leaders. - Research and develops highly advanced applications resulting in new business opportunities for the company. Erroneous decisions or failures to achieve results may have a long-term negative effect on the organization’s reputation and business posture. What We'll Offer - Typical experience: 10+ years in a related role or experience. - Actual experience may vary depending on role complexity, geography, and internal development opportunities or a comparable mix of training, education, and experience. - Significant experience managing Enterprise or Government account portfolios. - Demonstrated ability to drive complex expansion and renewal outcomes. - Strong executive presence and strategic negotiation capability. - Experience navigating procurement and regulatory frameworks. - Ability to travel when needed for client and internal meetings. Preferred Qualifications - Education: University degree preferred. - Experience managing multi-year strategic account plans. - Experience in regulated industries or public sector environments. - Advanced training in structured account planning methodologies.

Role Description The Onboarding & Implementation Consultant in the Customer Experience organization will be responsible for the efficient and successful onboarding of all relevant customers across all our platforms in alignment with the customers’ needs, achieving customer satisfaction ensuring optimal time to value. The O&I Consultant will be working closely with the rest of the Customer Experience team to deliver a world class experience for every customer at every touchpoint. - Performs customer facing onboarding activities, including but not limited to customer discovery, desired outcome creation, success planning and in-depth platform training. - Performs back-office onboarding activities, including but not limited to new account activations, platform configuration, keyword/search entry and refinement. - Executes against key onboarding KPIs, including key milestone achievement, response time, time to value, and customer satisfaction. - Ability to articulate customer desired outcomes and convert into Cision Customer Success deliverables. - Continually learning & developing knowledge of all Cision platforms demonstrating credibility to successfully onboard customers. - Works in highly consultative manner with customers to determine and understand their needs and goals to provide tailored guidance in successful adoption of Cision platform. - Engages customers regularly throughout the onboarding period to address customer questions and concerns, ensuring a world class onboarding experience. - Works cross-functionally with all customer facing roles to ensure a smooth and successful transition from sales to onboarding to customer success. Qualifications - A Graduate degree is preferred. - Excellent English language skills, written and verbal. Additional languages are an advantage. - Working knowledge of MS Office Suite including Word, Excel, PowerPoint is required. - Proven experience in a customer-facing role demonstrating ability to manage multiple projects to a deadline. - Ability to collaborate with internal partners whilst coordinating key customer deliverables ensuring world class customer experience. - Understands how to demonstrate the use & adoption of Cision software and services to achieve customer's outcomes and goals. - Advanced listening and verbal communication skills to understand customer's needs, and ability to respond clearly and concisely both verbally & written. - Experience working within global newswire or media distribution organization is favorable. - Experience working within customer/public relations or communication is favorable. - Experience with Salesforce and/or Customer Success software is desired. Company Description Cision is the global leader in consumer and media intelligence, engagement, and communication solutions. We equip PR and corporate communications, marketing, and social media professionals with the tools they need to excel in today's data driven world. Our deep expertise, exclusive data partnerships, and award-winning products, including CisionOne, Brandwatch, and PR Newswire, enable over 75,000 companies and organizations, including 84% of the Fortune 500, to see and be seen, understand and be understood by the audiences that matter most to them. Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge and named a “Top Diversity Employer” for 2021 by DiversityJobs.com. Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses. Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact hr.support@cision.com. Cision, Inc. "the Company" only communicates with candidates and extends job offers through direct channels, not third parties. Please review our Global Candidate Data Privacy Statement to learn about Cision’s commitment to protecting personal data collected during the hiring process.

• Collect, organize, and review data from multiple sources • Develop and maintain recurring reports and dashboards • Conduct foundational analyses on KPIs such as user engagement, retention, throughput, and campaign performance • Partner with internal stakeholders to understand data needs and translate them into report requirements • Assist in building clear and interpretable “proof of concepts” from complex data sources • Support data quality efforts by validating report accuracy and identifying inconsistencies • Document reporting processes, definitions, and logic • Recommend improvements to existing reports or dashboards • Collaborate with cross-functional teams to support data collection, standardization, and reporting

• Support the design, implementation, and ongoing management of base pay, bonus, and incentive programs • Administer annual compensation processes, including merit planning, bonus payouts, and market adjustments • Partner with People Business Partners and leadership on compensation recommendations and pay decisions • Ensure alignment of compensation programs with internal equity and external market competitiveness • Conduct market pricing using compensation surveys (e.g., Radford, Mercer, Salary.com) to assess competitiveness • Develop and maintain salary structures, pay ranges, and job architectures • Analyze compensation trends and provide recommendations to leadership • Perform complex data analysis to support compensation decisions and strategic initiatives • Build models, dashboards, and reports to track compensation metrics (e.g., compa-ratio, pay equity, range penetration) • Support pay equity analyses and compliance reviews, including gender and diversity pay studies • Ensure compliance with federal, state, and local compensation regulations (e.g., FLSA, pay transparency laws) • Support documentation and audit readiness for compensation practices • Maintain accurate job and compensation data within HRIS systems • Collaborate with People, Talent Acquisition, and Finance on offers, promotions, and workforce planning • Provide guidance and education to leaders on compensation philosophy, policies, and practices • Support executive and board-level compensation analyses, as needed