• Serve as the primary functional SME for Workday Benefits , supporting configuration, maintenance, and optimization of benefit plans and related processes.
• Lead and support annual Open Enrollment activities, including requirements gathering, configuration, end-to-end testing, validation, production deployment, and post-go-live support.
• Configure and maintain benefit plans, eligibility rules, enrollment events, evidence of insurability (EOI), benefit business processes, and life event processing.
• Partner with HR, Payroll, and third-party benefit vendors to troubleshoot issues, validate integrations, and ensure accurate benefits administration.
• Analyze business requirements and translate them into scalable Workday functional solutions while following HRIS best practices.
• Configure, maintain, and optimize Workday Business Process Framework , including business process definitions, routing, approval workflows, notifications, condition rules, and security policies to support HR operations.
• Create and maintain Calculated Fields to support reporting, integrations, eligibility rules, condition logic, and business process configurations.
• Design, develop, and maintain Workday Reports using Report Writer, including advanced, matrix, and composite reports to support HR, Benefits, Payroll, Compliance, and business stakeholders.
• Develop custom reports and dashboards by leveraging calculated fields, prompts, filters, and data sources to meet business reporting needs.
• Support Workday releases by evaluating new features, performing impact assessments, regression testing, and recommending process improvements.
• Execute functional testing, regression testing, and User Acceptance Testing (UAT) for new configurations, enhancements, and Workday updates.
• Investigate and resolve production support issues, perform root cause analysis, and collaborate with cross-functional teams to implement sustainable solutions.
• Assist with security reviews and validate role-based access to ensure compliance with organizational policies.
• Document functional designs, configuration changes, testing results, and standard operating procedures to support knowledge management and audit readiness.
• Provide functional support across other Workday modules such as Core HCM, Absence, Compensation, Time Tracking, Payroll, and Recruiting , with the ability to troubleshoot cross-functional business processes and system impacts.
• Collaborate with HR, IT, Payroll, and business stakeholders to identify opportunities for process automation, system optimization, and continuous improvement.
